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Dell World User Forum UFIL508: K2000 Recovery Console Tips and Tricks Andrew Lubchansky, Senior Trainer Michelle Sanchez, Senior Trainer Dell World User Forum

K2000 Recovery Console Tips and Tricks

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1Dell World User Forum

UFIL508: K2000 Recovery Console Tips and Tricks

Andrew Lubchansky, Senior TrainerMichelle Sanchez, Senior Trainer

Dell WorldUser Forum

2Dell World User Forum

Agenda

• Scenarios

• KBE Basics

• Recovery Overview

• Portable Apps

• Putting it all to work!

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Scenarios

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Scenarios

• K2000 Specific Scenarios– No IP Address in KBE– No Drives in KBE– Incorrect MBR Boot code– Incorrect or unknown Partition structure– Manual Image capture

• Non-K2000 Scenarios– Malware/Virus– Data Recovery

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KBE Basics

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KBE Basics

• KBE based on WinPE

• Runs diskless and in memory (X:)

• Automatic mounted shares– T: or PETemp– Y: or PEInst

• Authenticates to K2000 using Samba Share Password

• Uses DHCP for IP Address and location of K2/RSA

• Architecture specific scripts and tools– x64 KBE will NOT run x86 tools

• Contains Java-based VNC server

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Exercise: Boot to KBE

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Built-in Tools

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Command Prompt

• ipconfig

• Kgetdhcp

• xcopy

• diskpart

• BCDedit

• Net use

• DISM

• ImageX

• drvload

• Startnet.cmd

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Exercise: Explore Command Line Tools

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Edit File with Notepad

• Notepad Editor

• Can be used as directory browser

• Useful to edit fileslike hosts, unattend.xml

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Edit the Registry

• Installed Windows registry not active/loaded

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Loading 3rd Party Tools

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Beefing up the Recovery Console

• Some Applications do run under WinPE, too

• Portable Apps– Not all will work– Not all make sense for KBE

• Useful examples– FreeCommander– Explorer ++– Firefox– Opera– Clamwin– WiseDataRecovery

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Exercise: Copying/Launching Portable Apps

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Solving Scenarios

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Scenario 1

• Your KBE is getting stuck while booting up. The Boot Environment begins booting, but you get ERROR: Unable to mount K2000 share…

• Any thoughts?

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Exercise: Scenario 1

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Scenario 2

• The CEO of your company is having computer issues. You want backup data from the computer prior to deploying a new system image, but you do not have any way to remove the drive.

• Any thoughts?

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Exercise: Scenario 2

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Scenario 3

• A user in your company is having computer issues. This time deploying an image is not an option. You determine that the computer might be infected with a virus, but you are not able to get into Windows to remove it.

• Any thoughts?

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Exercise: Scenario 3

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Thank you.

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