K-State Information Systems K-State Information Systems

OfficeOffice

Application Development ServicesApplication Development ServicesAccomplishments forAccomplishments forCalendar Year 2008Calendar Year 2008

Last update: March 10, 2009Last update: March 10, 2009

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Systems Enhancements and Operational Systems Enhancements and Operational Support ActivitiesSupport Activities

• Used Remedy to identify, track, communicate, and Used Remedy to identify, track, communicate, and complete service requests in a timely mannercomplete service requests in a timely manner

• Completed a record number (1,600) service requests in 2008 (a 56% increase over CY2007)

• Maintained smooth operations of production systems

• Applied vendor fixes and patches in a timely and accurate manner

• Continued to cross-train team members to Continued to cross-train team members to increase team knowledge and depthincrease team knowledge and depth

• Assessed FTE utilization across development Assessed FTE utilization across development teams and made adjustments when neededteams and made adjustments when needed

• Began supporting Environmental Health and Safety's web site and related technical initiatives

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Project and Portfolio Management Project and Portfolio Management Enhancements and ActivitiesEnhancements and Activities

• Created and filled the Assistant Director for Created and filled the Assistant Director for Projects and Portfolio Management positionProjects and Portfolio Management position

• Assigned project managers to the largest Assigned project managers to the largest projectsprojects

• Completed the evaluation of the Enterprise Completed the evaluation of the Enterprise Project Management system (MS Project Project Management system (MS Project 2007)2007)

• Developed and distributed an ISO Portfolio of Developed and distributed an ISO Portfolio of Projects reportProjects report

• Distributed the ISO bi-weekly Project Status Distributed the ISO bi-weekly Project Status Report on a regular basisReport on a regular basis

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Projects CompletedProjects Completed

Student Systems TeamStudent Systems Team• Implemented iSIS per the project plan:Implemented iSIS per the project plan:

• Financial Aid – February 2008Financial Aid – February 2008• Student Enrollment – March 2008Student Enrollment – March 2008• SEVIS functionality – March 2008SEVIS functionality – March 2008• MarketPlace/Student Self-Service – March 2008MarketPlace/Student Self-Service – March 2008• Student Finance – June 2008 Student Finance – June 2008

• Converted essential historical student data for go Converted essential historical student data for go livelive

• Completed essential reports and/or data queriesCompleted essential reports and/or data queries• Addressed post-go live issues promptlyAddressed post-go live issues promptly• Monitored system performance and addressed Monitored system performance and addressed

issuesissues• Began to develop operational and system Began to develop operational and system

enhancement strategies and proceduresenhancement strategies and procedures• Closed-out the project; moved ADS staff back to ISOClosed-out the project; moved ADS staff back to ISO

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Projects Completed (cont.)Projects Completed (cont.)

Student Systems Team (cont.)Student Systems Team (cont.)• Ran KATS and iSIS student self-service in Ran KATS and iSIS student self-service in

parallelparallel• Completed the integration of DARS and iSISCompleted the integration of DARS and iSIS• Completed CY07 Annual Tuition Stmt. Completed CY07 Annual Tuition Stmt.

(TRA97)(TRA97)• Completed BRS and FAMS data conversion Completed BRS and FAMS data conversion

to iSISto iSIS• Installed the final Financial Aid Federal Reg. Installed the final Financial Aid Federal Reg.

changes in FAMSchanges in FAMS• Sunset selected mainframe systemsSunset selected mainframe systems

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Projects Completed (cont.)Projects Completed (cont.)

HRIS, Budget, and RETORIC TeamHRIS, Budget, and RETORIC Team• Completed the HRIS upgrade to version 9Completed the HRIS upgrade to version 9• Integrated HRIS into the WID creation and Integrated HRIS into the WID creation and

storage processstorage process

Financials TeamFinancials Team• Resolved FIS Oracle 10gR2 database issues• Reconstructed FIS materialized views to

enhance performance and maintainability

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Projects Completed (cont.)Projects Completed (cont.)

Facilities Management & Departmental Systems Facilities Management & Departmental Systems TeamTeam• Replaced SSNs with WIDs in FAMIS Key ControlReplaced SSNs with WIDs in FAMIS Key Control• Replaced SSNs with WIDs in PowerParkReplaced SSNs with WIDs in PowerPark• Applied FAMIS FMM 7i patchesApplied FAMIS FMM 7i patches• Completed the R25/iSIS interfaceCompleted the R25/iSIS interface• Supported the transition of SIS Supported the transition of SIS

(spring/summer) and iSIS (fall 2008) room (spring/summer) and iSIS (fall 2008) room scheduling processesscheduling processes

• Upgraded Computrition to version 17Upgraded Computrition to version 17• Redesigned Environmental Health and Safety’s Redesigned Environmental Health and Safety’s

web site using new K-State templatesweb site using new K-State templates

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Reduced Security Risks to ISO SystemsReduced Security Risks to ISO Systems

• Increased staff awareness of new IT security Increased staff awareness of new IT security policies and potential security threatspolicies and potential security threats

• Eliminated SSNs from systems and interfaces Eliminated SSNs from systems and interfaces when feasiblewhen feasible

• Implemented stringent TrendMicro and Implemented stringent TrendMicro and Windows firewalls on desktop computers Windows firewalls on desktop computers

• Required Virtual Private Network (VPN) be Required Virtual Private Network (VPN) be used for remote access to desktop computers used for remote access to desktop computers

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Enhanced Information Systems ResourcesEnhanced Information Systems Resources

• Reassigned one FTE to perform business process analysis for selected projects

• Continued to invest in training in new Continued to invest in training in new technologiestechnologies

• Continued to cross-train staff to increase team Continued to cross-train staff to increase team knowledge and depth and reduce single points knowledge and depth and reduce single points of failureof failure

• Consolidated ADS staff on the 2Consolidated ADS staff on the 2ndnd floor at the floor at the conclusion of the LASER Project and relocated conclusion of the LASER Project and relocated many others to enhance communication and many others to enhance communication and collaborationcollaboration

• Resolved H1b/green card sponsorship Resolved H1b/green card sponsorship roadblocksroadblocks

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Contributed to Central IT InitiativesContributed to Central IT Initiatives

IT Trouble Ticketing and Reporting Identity Management WID Expansion Transaction Hub Expansion Migrate to Microsoft Active Directory (RENEW

Project) Central IT Change Management Board