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PART A 2203 may 2013

1. (a) sharp fall

There was a sharp fall in the number of road accidents in alaysia from 2021 cases in 1!!0 to 102

cases in 2000.

(b) increased

The number of road accidents in alaysia increased sharply from 2021 cases in 1!!0 to "102 cases in

2000.

The reported cases of snatch theft in the country increased dramatically from 220 in 2010 to 2200 in

2012.

2. refer #.$% p& 13!

A 'antt chart is used for schedulin& and tracin& ey eents that are necessary to complete a pro*ect.

3. a) +hoosin& the ri&ht words in letter writin& enables a writer to &et his points across accurately.

 b) ,t also helps to aoid ambi&uity as the messa&e in the letter is written and not spoen. -o further

eplanation is attached in a letter.

$. P& 112

/ad news letter has to be first written with a courteous openin&.

 -et the writer needs to eplain the situation fully and clearly.

Then state the bad news and finally close with a positie para&raph.

". a) i) +ould , tae your messa&e please

  b) +ould you as to call me bac please +ould you pass a messa&e to please

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PART /

1 (A). 45TT5R 67 5-89,R:

+laire 4opes123;alan epartment

;aya ,nstitute of 5cellence

321 ;alanuda

$2012 'omba

=elan&or.

>ear =ir

+69R=5= 6775R5>

, am writin& in response to your adertisement in The =tar newspaper dated 1! ;uly.

, hae *ust completed my form fie and wish to en?uire about the types of courses aailable in your institute.

, would also lie to obtain releant information on the course schedule fees and duration of each course.

Please send me the releant brochures if you hae any.

:our cooperation and prompt action are &reatly appreciated.

:ours faithfully

(+4A,R5 46P5=)

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1 (/) 45TT5R 67 R5P4:

The aretin& >epartment

;aya ,nstitute of 5cellence

321 ;alan uda

$2012 'omba 

=elan&or 

2" ;94: 2013

+laire 4opes

123 ;alan ear adam

A@A,4A/,4,T: 67 +69R=5=

6n behalf of the institute we would lie to than you for your interest in the courses offered.

=ince the establishment of the institute in 1!3 ;aya ,nstitute of 5cellence is now capable of offerin& 2"

courses which cater to the arious needs of science commerce and arts stream students.Typically the most popular course at present is /achelor of Pharmacy in which we hae almost 2"0 students from within and

outside the country.

7or your information all courses are scheduled to commence in ay and -oember each year. Those who

miss the first intae on the first of ay could enrol for the second on the 1" th of -oember.

,n terms of fees they ary based on courses that an under&raduate wishes to pursue. A course in pure science

for instance may tae up as much as R 000 per semester for to 10 semesters while a course in arts may

ran&e from R $ 000 to R B000 per semester for # to semesters.

There are many adanta&es of enrollin& in this institute. 7irst it is strate&ically located near a township where

 banin& facilities transportation and food are easily aailable. As accommodation is not proided by the

institute students need not worry as arran&ement can be made with our maretin& department prior to their 

re&istration with us free of char&e. Ce can assure you that there are no hidden char&es.

5nclosed herewith are the brochures re?uested or *ust isit our website address for more information at

www.*ayainstituteofecellence.com.my.

Ce are looin& forward to hearin& your a faourable reply.

:ours faithfully

(A: +

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2. P& 100

(a) There 3 cate&ories of letters% &ood news neutral and bad news letters.

(b) P& !! % +heclist for writin& &ood business letter.

1. 7,R=T >ecide on the purpose of letter

As yourself why you are writin& this letter and stay focussed on this purpose

2. -5T >ecide what you want to say

6nly include information releant to the purpose

3. T

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3 (a). 56

emorandum

T6% All *unior employees of =ubs =andwiches

7R6% Amir Ahmad the sales mana&er  

>AT5% 21 ;uly 2013

=9/;5+T% Trainin& course on E+ustomers are our PriorityF

,t is compulsory for all *unior employees worin& as cashiers and waiters to attend the course on 23 rd  of 

Au&ust in Gamelia

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Report

,ntro% date of isit whom hae you &one with ob* (read the ?uestion)

2.0 site assessment

2.1 4ocation% -ear to a &as stationPalm oil plantation=9,TA/45 or not =moe emitted by the factory

wasteland% foul smell health % rats mos?uitoes % aedes snaes water that seeps into the land that will

eentually affect our water resources2.2 -o facilities nearby road accessibility no electricity J waterK no township nearby

3.0 not feasible to deelop the area

PART +

8uestion 2

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1.0 ,ntroduction

The &raphs below displayshowportray the trainin& courses conducted from 2000 to 2010 and the

 productiity leel of the staff who attended the coursedurin& the same period.

2.0 Trainin& +ourses and Productiity 4eel

2.1 Trend with re&ards to the number of trainin& courses from 2000 to 2003

+learly there was afluctuation in the number of courses offered from 2000 to 2003. =tartin& with only

two courses in 2000 2001 saw a sur&e in the demand of courses reachin& to ei&ht. urin& the threeHyearHperiod from 200# to 2010 trainin& courses remained static with 20 from 200# to

200. This did not help in the productiity leel when in fact it dropped sli&htly to 31L in 200 from

32L a year before. -eertheless when trainin& courses were intensified in 200! with 2B courses and then

increased to 33 in 2010 productiity leel of staff rose substantially to 3 in 200! and peaed at 3! in

2010.

2.3 Trends with re&ards to productiity leels from 2003 to 200B

The 2003 to 200B period was the worst in terms of productiity leels of the staff. There was a

sta&nant leel of productiity with 2BL in both 2003 and 200$ but it plun&ed to the lowest at 12L in

200" but then recoered to 2!L in 200B. This trend is probably influenced by the trainin& courses offered

in the same period of time. Chen trainin& was cut down to 11 in 200$ from 12 in 2003 it did not impact

much on the productiity leel. /ut when trainin&s were further reduced to 10 productiity leel was

hu&ely affected when it reached the lowest in the year with a mere 12L.

3.0 +onclusion

All in all when trainin& courses were reduced the productiity leel of the staff would drop. 4iewise

when trainin&s were intensified the productiity would be increased. Therefore the productiity leel of the

staff is influenced  by the number of courses offered in a year.

$.0 Recommendations

As trainin& pro&rammes are important to an or&anisation to improe its productiity leel it is therefore

recommended that all or&anisations should tae up the initiatie to inest on trainin&s to enable its staff to be

more productie and professional in their worplace.