Kavita Heijstek Ziemann kavita.ziemann@hiil.org

Justice Measurement – Why Innovate ?

How many citizens experience a justice problem? Yemen 94%

What are the major problem categories? crime, neighborhood, land, employment, family

What are the barriers to justice? money, lack of knowledge, other party more powerful

Where do citizens look for information? relatives, friends, Sheiks, griots

Where do citizens seek resolution? formal and informal

Did they find resolution? yes, no, ongoing, gave up

Justice Needs and Satisfaction Tool

Monitoring Across Countries and Time: A Comparative Methodology

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5Voice & Neutrality

Respect

Procedural Clarity

Fair Distribution

Damage Restoration

Problem Resolution

Outcome Explanation

Stress and emotions

Money Spent

Time Spent

Family

Court

Costs: Monetary, Time and Emotions

Procedures: Voice,

Respect and Clarity

Results: Distribution, restoration, resolution, explanation

Justice Boxes and Program Generation Tool