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GOOD COMMUNICATIONSKILLS
Objectives
1. Understand The Communication Process
2. Be Aware Of Barriers Of Good Communication
3. Tips To Improve Verbal And Non Verbal Communication
What is Communication?
Transfer of information and ideas from one person to another.
What is Communication?
The process of meaningful interaction among human beings.
What are the most common ways we communicate?
Visual Images
What are the most common ways we communicate?
Written Word
What are the most common ways we communicate?
Body Language
What are the most common ways we communicate?
Spoken W
ord
TIPS FOR GOOD COMMUNICATION
Do not speak in noisy surroundings, as you Do not speak in noisy surroundings, as you won’t be heard.won’t be heard.
TIPS FOR GOOD COMMUNICATION
Use simple words and phrases e.g.
TIPS FOR GOOD COMMUNICATION
TIPS FOR GOOD COMMUNICATION
Do not speak too fast or too slow
Speak clearly and audibly.
TIPS FOR GOOD COMMUNICATION
Check whether you have been understood accurately or not.
TIPS FOR GOOD COMMUNICATION
Always pay undivided attention to the speaker while listening.
TIPS FOR GOOD COMMUNICATION
THINGS NOT TO DO
Do not assume that you have understood everything.
THINGS NOT TO DO
While listening do not glance here and there as it might distract the speaker.
THINGS NOT TO DOTHINGS NOT TO DO
Allow
distractions
Barriers to communication
Language differences
Barriers to communication
Making Assumptions
Barriers to communication
Hearing Vs Listening
Hearing – Physical process, natural, passive
Hearing Vs Listening
Listening – Physical as well as mental process, active,
learned process, a skill
Listening is hard.
You must choose to
participate in the process of listening.
VALUE OF LISTENING
Reflects courtesy and good manners.
VALUE OF LISTENING
Listening improves school performance.
VALUE OF LISTENING
VALUE OF LISTENING
Good listening helps solve problems quicker.
Body Language Tips
Have good posture
Lean forward a little
Face the speaker
Don’t cross arms
Don’t fidget
Smile and make eye contact
To RecapRead more.
Improve language.
Improve on you topic of discussion.
Improve pronunciation.
Listen more.
Work on body language.
Look presentable and confident.
Is Highly Dependent On Excellent Is Highly Dependent On Excellent Communication Skills!Communication Skills!
SuccessSuccessIn LifeIn Life