JUNE AND JULY 2 0 1 8 - 5-starworldwide.com5-starworldwide.com/managerportal/sub-pages/content/onboarding/… · November, 2015. Remainder will be completed in Q1 or early Q2 2016

www.5-Starworldwide.com

JU NE A ND JU LY 2 0 1 8

June + July 2018 Agenda• 5★Welcome new team members + buildings to the portfolio (Eve)

– Alex Runkel, 2100 Powell, Oakland, CA– Hailey Davin, Galleria Office Towers, Dallas TX– Garrett Moberg, Stadium Towers, Orange County, CA

• 5★ New national leadership and expertise (Austin )– N A T I O N A L W O R K P L A C E E X P E R I E N C E D I R E C T O R– Garin North, former GM at Met Park, Seattle, WA

• 5★ Conference Top Three Initiatives Progress (Heather, Anna, Michael)

• 5★ Portfolio Updates From Around the Country (All)– O N E B I G I D E A | O N E B I G M I N U T E

• 5★ Resources Reminders:

Asset Manager Building Top Three Voted Initiatives

Team

Chris Bailey SPS Tower, Minneapolis Culture Of Service Bob Traeger, Heather Paciotti Tony Ecker Pasadena Towers, Pasadena Lobby Lion Michael Peters, Chrystal Montes

Jake Mota The Collective at ConcourseAtlanta

Internal Recognition and Empowerment

Julie Hicks, Anna Cole

2100 Powell, Emeryville, CA - l a t e s t n e w G I a d d i t i o n -• 346,025 RSF

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TBD

5-STAR WORLDWIDE NETWORK

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Galleria Office Towers, Dallas, TX• 1,466,472 Total SF

Hailey Davin


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Stadium Tower, Anaheim, CA• 261,093 RSF

GarrettMoberg


Asset Manager Building Top Three Voted Initiatives

Team

Chris Bailey SPS Tower, Minneapolis Culture Of Service Bob Traeger, Heather Paciotti

Tony Ecker Pasadena Towers, Pasadena Lobby Lion Michael Peters, Chrystal Montes

Jake Mota The Collective at ConcourseAtlanta


Julie Hicks, Anna Cole

5-Star Summit Group Exercise Mid-year Updates

• 621,193 RSF

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Heather Paciotti

SPS Tower, Minneapolis, MN


SPS Tower, Minneapolis, MN

Culture of ServiceTrain people well enough so they can leave, treat them well enough so the don’t want to.~Sir Richard Branson

Creating a successful and effective Culture of Service at SPS Tower is the foundation and key to our success of exemplary customer service. Much like Maslow’s Hierarchy of needs, our foundation is our employees, if they feel valued, they will be successful.

1. We celebrated the World Cup 2018 Semifinal – Croatia vs. England with two of our team members, who are indecently English and Bosnian.

2. Treat everyone as though they are the most important person. 3. We have moved out smoking area to create a healthier environment for all.

5-Star Initiative Progress

Pasadena Towers, Pasadena, CA• 451,203 RSF

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MichaelPeters

ChrystalMontes

5-Star Initiative Progress• Lobby STAR

• Gained familiarity with tenants (not as confused)

• More smiles (still working on Monday mornings)

• Name badges• Tenants now know our names

• Ping Pong Tournament• Huge Hit• Tenants have been frequently

requesting another one• Del Frisco’s Pop-Up Bar

• Happy Hour Prices

• 751,093 RSF

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Anna Cole

Collective at Concourse, Atlanta, GA



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Update: Kudos Card have been a success for our team! May Winner: Building Engineer – DevarriousJune Winner: Building Engineer - Stan

5-Star Initiative Progress

4th of July Fireworks Show• The Collective at Concourse - VIP Section

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VIP Section

MilePoint Alliance, Denver, CO

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• 1,099,346 RSF


The Quadrant

Millenium

Milepoint I

Milepoint II

MadisonScharleman

LisaHodge

Wilshire Landmark I, Los Angeles, CA• 337,488 RSF

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Monica Venegas


Wilshire Landmark I - LA

Rooftop “Silent Disco” Yoga

• 310,295 RSF

Emily Carr

2600 Michelson, Irvine, CA


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Mini World Cup Event • Tenants had to create a team of

three and choose a country to represent

• The winner’s won tickets to a LA Galaxy Game

• Provided orange slices, cookies, and Gatorade

• 452,794 RSF

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Alicia Raymond

Liberty Center, Pittsburgh, PA


Liberty Center - PittsburghFirst Day of Summer…• Kona Ice• Frantuary Hot Dog Food Truck• Games on the Plaza • Instagram Contest

5999 Center Drive, LA, CA• 174,084 RSF


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Caramel Velez

Club 5999 Tenant Movie Night

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The building is hosting the second of many movie nights. In the month of July we will be showing the original Star Wars Movie Trilogy. Tenant movie night will be located at 5999 Center Drive in the Lobby. Tickets are free and we will be serving popcorn while supplies last. Invite open to tenant's friends and family!

Pacific Plaza, Walnut Creek, CA• 253,320 RSF

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Marlene Becker


Pacific Plaza Team

SUMMER MUSIC CONCERT SERIES& BARBECUES IN THE PLAZA

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The Pacific Plaza Management TeamKicked Off A Summer Music Concert Series

On The Plaza With a Steel Drum Band!

Our Team Also Enjoyed Serving BarbecueHamburgers & Hot Dogs To Our Tenants!

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Galleria Office Towers, Dallas, TX• 1,466,472 Total SF

Hailey Davin


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Organized Pop-Up Shops for Mother’s Day & Father’s Day

• Partnered with Mall retailers

• Discount offered to all Galleria Office Tower employees

• Convenience of shopping at work

8750 North Park Central, Dallas, TX• 508,102 RSF

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Jordan Nan

Stamford Towers, Stamford, CT• 326,468 SF

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Scott Caggainello


• 353,242 RSF

Cynthia Taylor

Concord Corporate Center, Billerica, MA


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• 353,242 RSFConcord Corporate Center, Billerica, MA


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The building hosted a Herb & Sip Event in June which was appreciated by the tenants. We had a few bottles of wine/procecco with different cheeses and crackers. The tenants loved that they could have some green life and lovely smelling herbs at their desks for work or home.

South Park Towers I & II, Charlotte, NC• 529,031 RSF

Melinda Hopkins


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SouthPark Towers I & II• Internal Recognition and Empowerment

• Office team to visit two clients per week, learn and report

• Maintenance team to provide a positive encounter / experience on how they helped client during bi-weekly staff meetings.

• SREM to meet with each employee 1-on-1 to learn what is important to them as it pertains to our property and clients.

The Landing at MIA, Miami, FL• 1,050,761 RSF

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Krishna Lopez


Park 80 West, Saddle Brook, NJ• 497,397 RSF

36Shornay Thornton


150 N. Michigan Avenue, Chicago, IL

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Marina RivierePetersen

• 661,477 RSF

Cal Plaza, Walnut Creek, CA• 394,123 RSF

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Nancy Le

Met Park East & West, Seattle, WA• 709,108 RSF

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Hayley Nguyen


7000 Central Park, Atlanta, GA• 423,775 RSF

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Jansen Trentham


• 290,847 RSFBrand 801, Glendale, CA


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Jenny Perez

Premier Place & Mockingbird Station, Dallas, TX

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Linda Baier


800 Connecticut, Norwalk, CT• 412,231 RSF

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VanessaPolvere


www.5-Starworldwide.com

Addendum of Resources

J U N E A N D J U LY 2 0 1 8

5-Star Stories on External Website:Share Your WOW Moment! • Send a quick email note to Eve Chambers:• Who was involved?• What Happened?• What is the “wow” factor?• Do we have approval from tenant to share their name/story?

Are You Taking Advantage of Your 5-Star CANVA Account?

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Red Sox Ticket Raffle

• Themed Event Collateral – Templates you can customize with your info and resize with one quick click to accommodate eBlasts, Twitter feeds, fliers, posters and more;

• Upload your latest creations to the CANVA site for all to use!

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• DOZENS of event-specific templates and examples from all 5-Star Managers

throughout the portfolio! No need to recreate the wheel.

• 5-Star Brand Colors and 5-Star Brand Fonts

• Quickly insert: 5-Star, CBRE,

CBRE Global Investors Logos and more

• CANVA Help Site:• Tutorials• FAQs and morehttps://support.canva.com/troubleshooting

What you’ll see on the Site:

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https://support.canva.com/troubleshooting

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• 5-Star Branded Templates• Newsletter• Presentation – creates png/PDF you paste into Powerpoint• Letterhead• Welcome Sign

What you’ll see on the Site:

Managing Tenant ExpectationsDuring Capital Improvement

…and Some Terrific Solutions!

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100 High Street

5-Star Configuration Flyer

4-page Brochure

Grand Opening EventLobby Board

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400 South Hope

• Scope of Work? Wellness Center

• When will it be completed? Complete

• What tools or programs or events did you use to keep tenants happy and informed about progress?

• Visited beginning/end of fitness sessions to discuss the status updates with tenants.

• Created distribution list specific to fitness session attendees

• Provided status updates via communique, captivate screens and lobby directory

Managing Tenant Expectations During Capital Improvements

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Met Park

• 5-Star conference center build outis officially done!!!

• We are hosting our Open House, Friday, March 11th! This event will be catered and we will be presenting our final 5 Star lay out, 2015-2016 capital projects, and the new work order system, Axis. We want the tenants to look forward to our new building improvements.

• We are also hosting a private tenant lunch/event for our neighbor tenant, thankingthem for putting up with the construction.


Met Park

VIP Tenant Event Invite

VIP Event Accordion Take Home

Construction ProgressElevator Screen

VIP Tenant Event Welcome Board

Construction Progress Flyer

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The Landing at MIA

• Scope of Work? 5-Star Center, 5-Star Fit, lobby remodels, recladding of 5 single story buildings, elevator modernization

• Conference and fitness centers completed in November, 2015. Remainder will be completed in Q1 or early Q2 2016.

• What tools or programs or events did you use to keep tenants happy and informed about progress? Communication most important thing.

• Consistently distributed emails to tenants advising them of upcoming work

• Improvements Update column in the newsletter included pictures of the progress.

• Elevator signs, lobby signs , and large “gator sign” on exterior part of property.


5-Star Fit Flyer

Lobby Boards

The Landing at MIA

Capital Improvements Timeline

Construction Sign

Name Change eBlast

The Landing at MIA

Rendering Boards

Displayed in Each Building

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Peer to Peer TrainingBoston Hosts Norwalk, CT

• Agenda: – Vanessa Arrived at 125/150 CambridgePark Drive– Campus Tour– 5-Star Programs, Services, Amenities– Ins and outs, what to expect, how to learn more about your tenants and their employees, how

to utilize your local businesses to provide services– Planning for the future

• Q & A: What I wish I knew…• Some of the first steps I took as a 5-Star Manager up to now• Looking back on a year’s worth of chaos!

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Peer to Peer TrainingBoston Hosts Norwalk CN

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Peer to Peer TrainingCambridge Hosts Norwalk, CT

• Site visit agenda -->• Similarities: advice that can be

shared across the map.• Differences: no one building is

the same.• Using each buildings

uniqueness to our advantage.• Getting in front of your

tenants – 5-star meet & greets• Your building’s demographic

and how to work with it.

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Peer to Peer TrainingBoston Hosts Norwalk CN

It’s a Team Effort! Where Do you Fit In?

“As the 5-Star Manager, I want to offer intuitive service as well as a work-place that hosts dynamic shared spaces, wellness-driven activities and social gatherings that promote community.”

“As a Property Manager, I want the ability to better understand the needs of my tenants so that I can continue to provide world-class service.”

Tenant SPOC“As the Tenant SPOC, I want to provide timely and relevant communication on all building activities to my co-workers.”

Property Manager 5-Star ManagerGlobal Investors

5★ Brochures AVAILABLE now! Let us know how many you need and we will ship to your attention

5★ Website LIVE now! http://5-starworldwide.com/home.axis

“As an Owner/Operator, I want to continuously seek ways to increase the value of my property and lead the industry in renewals and leasing.”

http://5-starworldwide.com/home.axis

Documents

JUNE AND JULY 2 0 1 8 - 5-starworldwide.com5-starworldwide.com/managerportal/sub-pages/content/onboarding/… · November, 2015. Remainder will be completed in Q1 or early Q2 2016