Waitrose Bishop’s Stortford Food Service Counters Newsletter June 2015

We start the month with some great news, as Steph has been officially appointed as Section Manager (SM) of Customer Service at 101. Steph will be overseeing Checkouts and Counters until a decision is made as to whether the business keeps the section split . Congratulations also go to Marta, who was successful in her application to become team leader trainee!

Below are the figures for last month across the counters. We are doing really well, so keep up all the good work!

The noticeboard for counters is finally up and running, and can be found behind the door next to the Meat and Fish counter. Although it is not in the most convenient place, we hope you can find the time to have a look and keep yourself up-dated with everything. Overtime, Shift Swap forms, social events and important communications will all be posted on this board- so keep your eyes peeled! Counter partners are welcome to post things on the noticeboard- just show to Steph or Amanda first!

Issue 3 ideas/comments: felicity.crimes@icloud.com �1

OVER THE COUNTER Recipes and Inspiration | Product information | Specialist updates

!!PLEASE!! ONLY complete paperwork in blue/

black ink- do not use pencil! It is Legal paperwork so needs to be treated as

such.

Position Sales £ ^ / v on last month

Deli 10th 26,800 down 1

Meat 14th 32,279 up 7

Fish 5th 29,768 up 1

Patis/all 52nd 19,800 up 1

There are some great social events in the pipeline, from cocktail making classes to top-golf! It promises to be a laugh, so for more information and to sign up, see the notice board!

Customer Service are moving towards a new vision under the three headings: Communication, Compliance and Efficiency. If you want to get involved in any of these areas, either to improve skills, get involved in the partnership or to improve your CV, speak to Steph for more information!

Above are the May sales figures for the Delicatessen counter- let’s continue working hard, and push to get Cheese into the top 10 too! Try recommending Gresh’s cheese of the month to Customers!

£ Position On last month

Pastries/snacks 4,282 3rd Up 1

Cheese 8,922 17th Up 4

Cooked Meats 7,985 8th Up 3

Gresh Recommends Dolcelatte is a delicious, creamy and mild blue veined soft cheese. Wonderful on its own with a rustic roll, or used in a pasta sauce. Indulge now with 25% off on the Deli counter.

IMPORTANT! Customers can only have Garnish and Go butters

IN the cook bag. Partners must not put butters into a normal bag, even at the customer’s

request. This is due to cross contamination risks.

Waitrose Bishop’s Stortford Food Service Counters Newsletter June 2015

Issue 3 ideas/comments: felicity.crimes@icloud.com �2

CONGRATULATIONS! Well done to all partners

who have completed their exams over the last

few weeks- we are all keeping our fingers

crossed for results day!

BBQ TIME! From steak, to shrimp, sardines to sausages- the Meat and Fish counter has all you need for a perfect BBQ!

Perfect BBQ Steaks: Pour marinade over steaks, seal, and refrigerate for about 3 hours. Brush grill grate with oil. Place steak on the prepared grill. Cook for 7 minutes per side,

or to desired doneness.

Best Cuts: Rib-eye, Sirloin or Rump.

Try/Recommend: Newman’s Own Sticky BBQ Marinade at £1.99. Or search waitrose.com/recipes to make your own.

Availability last week

COMMUNCATIONS Did you know about the communications folder?

Located in the filing cabinet in the general office. This is where

you will find payslips, newsletters and any

correspondence you may be waiting for!

Festival Lover? Each year, you can claim up to half

the cost of tickets. That's up to £60 back in your pocket when you

enjoy plays, concerts, musicals, comedy nights, exhibitions and

even festivals. Go to Partner Intranet>Ticket

Subsidy, to find out more!

Section Hours There has been a lot of talk on the section and across the branch about how tight everyone is for hours. Unfortunately, the business is not where we would like to be with regards to profit and sales, and as such each branch has been asked to claw back some money through hours. This situation is not going to change in the near future so we all need to work as productively and efficiently as possible to really help each other and the section maintain the high standards we always strive to achieve. Food Service is expected to use a total of 610.5 hours each week, this figure includes any sickness, holiday, or bank holiday time that partners have.

As a section we are contracted to 611 hours, which is slightly over our target. This is the reason that Overtime has been cut back so dramatically, and in some instances, even if it would be more beneficial to have an extra partner, we have had to do without. It is important for everyone to work as a team and support each counter during busy times. All of your efforts and team work is greatly appreciated and recognised. If you would like more detail about hours, then please come and see Amanda.

Have you completed Overtime on another

Section?

If the answer is YES, then please write your hours, the date, and which section the overtime was completed on, at the bottom of the counter day plans (next to Meat and Fish). If this is not done, then you risk not being paid correctly.

Waitrose wins Compassion In World Farming award!

The award scores retailers on five areas – broilers, laying hens, pigs, dairy cows and calves – and on a company’s overall approach to

farm animal welfare. So, you can sell with confidence knowing our

meat has been sourced from animals reared to high standards of

care and welfare by dedicated farmers who share our values.

Hev’s Joke of the Month! Why was the cheesemonger lopsided?

Because they only had one Stilton!Availability across counters currently stands at 92.7%