‘Fabulous forum for networking and sharing of ideas to shape our futures’

Participate in our Global Hospitality Shared Services Survey and find out how you stack up against your hospitality peers! Details on pg 4

August 11-13, 2014 The Mirage, Las Vegas, NV

Shared Services & Outsourcing for Hospitality and Leisure

Boost Efficiency, Increase Customer Satisfaction and Enable Agility in Complex and Hyper Competitive Markets

Take a deep-dive into your most pressing business challenges and explore new opportunities for value creation with shared services leaders from the hospitality, leisure and travel industries such as:

The only event specifically designed to address the unique challenges faced by hospitality and leisure business leaders, our comprehensive and interactive format will equip you with the tools and knowledge you need to:

Site Tour See inside MGM Resorts

International’s Finance Shared Services Center and find out how they’ve created a workplace that fosters collaboration, innovation, and agility

KPI Think Tank Further develop those KPIs that

are critical to your organization’s continued success. Don’t miss out on this rare opportunity to compare and contrast your KPIs with industry peers and gain a better understanding of how your performance stacks up

2 Workshops Take home actionable strategies

for ensuring your new SSO enables growth and drives customer satisfaction

3 In-Depth Learning Modules

Explore best practices and innovative strategies for inspiring change, optimizing processes and cultivating the right talent to drive efficiency and meet the needs of a rapidly changing consumer environment

• Embrace shared services, outsourcing and other innovative service delivery models to enable organizational agility and support expansion into new markets

• Cultivate human capital management strategies that boost performance, increase employee engagement and drive profitability by enhancing front-line customer service

• Develop persuasive, numbers-driven business cases that are tailored to your audience’s needs, whether they be stakeholders, franchise owners or C-suite executives

• Successfully integrate processes, people and technology to maximize performance, deliver new business capabilities and more effectively manage the needs of a global workforce

Take Home Proven Strategies to Jump-Start your Shared Services Journey by Attending our:

EArn CPE CrEDITS!See inside for details.

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Robert Dunigan SVP, Shared Services Four Seasons Hotels and Resorts

Rick Arpin Senior Vice President - Corporate Controller MGM Resorts International

Uzma Burki Head of HR Strategy and OELD AMTRAK

Michael Cullen SVP, Shared Services Marriott Business Services

HoSpITAlITy TRAvel leISuRe HoSpITAlITy

Sponsor:

Dear Colleague,

The hospitality, travel and leisure sectors are poised for growth. According to the World Travel and Tourism Council, global growth for the industry is forecasted to be around 4.3% for 2014. In the US alone, hotel profits are predicted to grow by 12.8% and 14.5% respectively over the next two years.

Today more than ever, it is critical for hospitality and leisure companies to ensure that their back-office functions (such as HR, finance, procurement, etc.) are fully optimized in order to successfully expand into new markets, navigate a rapidly changing consumer environment and accommodate an increasingly global workforce. As a result, more and more organizations are turning towards shared services as a key enabler of growth, agility and profitability in this rapidly evolving and increasingly global market.

Is your organization prepared for the next wave of growth?

The 2014 Shared Services for Hospitality & leisure event will showcase real world stories and lessons learned from industry leaders who have already successfully leveraged shared services & outsourcing solutions to maximize profitability, drive agility and better serve a global workforce. Our interactive format will enable the exchange of actionable information and in-depth conversation around your most pressing challenges between industry leaders, like-minded peers and you. Go back to the office with a actionable strategies to:

• Meetthedemandsofanincreasinglycompetitivemarketbyembracinginnovative technology and service delivery models to maximize profitability, drive agility and better serve a global workforce

• Designarobust talent management strategy to attract and retain top-notch shared services talent • Collaboratewithbusinessunitstoensure your shared services governance structure is mutually beneficial

and drives business results• Harnessthepowerofoutsourcingtoexpand service capabilities and unlock additional savings with minimal risk

You don’t want to miss this rare opportunity to benchmark with your peers while gaining practical advice on how to increase efficiency and enhance performance to satisfy your customers, employees, and corporate stakeholders.

We look forward to seeing you there.

ElizabethMixsonEvent Producer & Content Director SSON North America

n 20% Finance

n 20% HR

n 20% procurement

n 20% Multi-Functional Shared Services

n 20% other

The Shared Services & outsourcing Network (SSoN) is the largest and most established community of shared services and outsourcing professionals, with over

65,000 members globally. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and SSO practitioners connect with others all over the world, face to face and online. It provides Complimentary access to exclusive interviews, industry reports, survey results, webinars and whitepapers and more. To join for free, visit www.ssonetwork.com.

vps, Heads, Directors of:• Shared Services• Business Transformation• Enterprise Services• Payroll• Process Improvement• Compensation & Benefi ts• Human Resources

Sponsorships and exhibits are excellent opportunities for your company to showcase its products and services to high level, targeted decision makers attending the HR Shared Services & Outsourcing Summit. For more information on sponsoring or exhibiting please contact Chris Ritchie at 1-212-885-2799 or spex@iqpc.com.

Shared Services & Outsourcing for Hospitality and Leisure

Who you’ll meet at this cross-functional event:

About SSOn

Job Titles

Sponsorship and Exhibition Opportunities

rEGISTEr nOW! www.SharedServiceHospitality.com • 1-800-882-8684 • Enquiry@iqpc.com2

August 11-13, 2014 • The Mirage, Las Vegas, NV

• Finance• HR Shared Services• Global Business Services• Procurement• P2P• Outsourcing• Finance Operation

12:00 PM - 5:00 PM

7:45 AM - 9:45 AM 7:30 Registration for Workshop A

MGMResortsInternationalFinanceSharedServicesCenterbegancentralizingprocessesin2003withAccountsPayableinaphasedimplementationafterdesigningapaperless, semi-automated work flow system. Currently, the Finance Shared Services Center is a multi-department full-scale shared service center with 350 employees serving the Las Vegas resort properties and most regional properties. Growth continues with a focus on end-to-end processes and a move to a new corporate campus in the spring of 2014. Join us for a tour of our NEW facility, with a focus on a workplace that fosters collaboration, innovation, and ongoing growth.

Are you considering transitioning to shared services? During this session, learn about the key success factors to create a world-class shared service operation including key aspects of design, critical technologies, transition planning, communication, and how to overcome obstacles and resistance to change.Already in a centralized environment? Learn about best practices for shared services to achieve a world-class status, including using metrics and a continuous improvement strategy to identify bottlenecks and opportunities for improvement as well as leveraging technology and process improvement to reduce costs and improve service.

Join this interactive discussion facilitated by a leading expert in design and optimization of shared service operations for back-office functions such as finance, procurement, and accounts payable.

9:30 Breakfast and Registration for Main Conference

10:00 Chairman’s Welcome

10:15 Realizing the Full potential of Transformation

Hospitality organizations engaged in a services journey have met with various levels of success. While some have realized the level of value that has enabled true transformational change in the organization, others have run into barriers that prevent them from unlocking thefullpotential.MichaelCullen,SeniorVicePresidentofSharedServicesatMarriottand

Share your own experiences and learn from others. Bring your questions and share your concerns and challenges for the presenter and other attendees to help you to overcome.

• Collaborate with business units to develop a robust and mutually beneficial governance structure

• Develop customer/guest/passenger facing shared services capabilities that drive customer loyalty and satisfaction

• Identify and exploit opportunities for cost-savings

Brian G. RosenbergChief Executive OfficerTRG Consulting

MikeBoushka,GlobalLeadofAccentureHospitalityServiceswilldiscusshowMarriottwasable to meet barriers such as change management to reach the type of transformation changethatenabledsomeofMarriott’smoststrategicobjectives.

MichaelCullen SVP, Shared Services Marriott Business Services

MikeBoushka Global Lead Accenture Hospitality Services

Site Tour of MGM Resorts International’s Corporate Support Center

Workshop: 10 Ways to ensure Shared Services Supports Innovation, Growth and Market Differentiation

PRE-CONFERENCE SITE TOur

MAiN CONFERENCE DAy OnE

Monday, August 11, 2014

Tuesday, August 12, 2014

A

rEGISTEr nOW! www.SharedServiceHospitality.com • 1-800-882-8684 • Enquiry@iqpc.com3

WORkSHOPS ARE SEPARATELy

BOOkABLE!

Get to Know our Speakers!

Michael Cullen has responsibility for over 500 associates providing Procure-to-Pay, Invoice-to-Cash, General Ledger and Banking and Cash ManagementservicestoMarriottbusinessesandadministrativefunctionsworldwide.MichaelhasledFinanceTransformationinitiativesforthelasttenyearsincludingthecreationandexpansionofMarriottBusinessServicesand

theimplementationofanERPandsupportingtechnologies.Forover25years,MichaelhasheldavarietyofaccountingandfinanceleadershippositionswithinMarriottInternationalincluding hotel operations, corporate support and shared services.

TAleNT MANAGeMeNT MoDule

In order to provide you with the most in-depth educational experience possible and equip you with the building blocks you need to accelerate your shared services journey, we’ve broken our agenda up into practical learning modules that will uncover proven-solutions to your most pressing shared serviceschallenges.InourHumanCapitalManagementModule,whichincludesbothacasestudypresentation and a group discussion, you’ll delve into the “people” component of your shared services journey and discover how to develop human capital strategies that drive business results.

11:00 15 Minute Break

11:15 Human Capital Driven Transformation: Human Capital Management Strategies that Boost performance, Inspire Change and Deliver Increased value to the Business

In this case study presentation Uzma Burki, the head of HR strategy for Amtrak, will uncover how Amtrak successfully designed and implemented a human capital lead business transformation. Get the inside scoop on how HR leaders at Amtrak successfully designed and implemented HR strategies that effectively drive profitability, innovation and minimized organizational risk. Walk a away with an in-depth understanding on how to:• Build a talent management roadmap that generates buy-in and ensures talent strategies

are aligned with business needs• Employ the balanced scorecard methodology to provide a more comprehensive view of

organizational performance• Set up meaningful metrics to more effectively measure success and drive business decisions

Uzma Burki Head of HR Strategy and OELD Amtrak

Get to Know our Speakers!

As the Head of HC Strategy, Uzmi is responsible for leading business-driven employee development initiatives that have enables Amtrak to effectively and efficiently attract, motivate, develop and retain the talent required to achieve strategic goals and successfully manage organizational risk. She currently manages a team of over 110 employees and is an adjunct professor at George MasonUniversity’sSchoolofManagement.

11:45 Talent Management Deep Dive

Share tools, strategies and lessons learned for setting up talent management programs that effectively drive engagement and productivity with like minded peers and industry experts in our “town hall” discussion groups broken up by:

Discussion lead by: Karen Durkin Director, Administration Finance Shared Services Center MGM Resorts International

1:00 Networking luncheon

2:00 KpI Think Tank When it comes to performance metrics, do you know where you stand compared to your

peers? To help facilitate benchmarking and the sharing of best practices, we’ve designed this unique opportunity to compare stats and trade strategies for improving performance with industry peers in these roundtable discussions broken up by industry. In this interactive session, you’ll further develop your critical KPIs by:• Gaining a thorough understanding of how others create and leverage KPIs to measure and

maximize performance • Collaborating with peers to identify best practices and standards• Trading strategies and tools for developing sound KPIs that drive to drive continuous

improvement, customer satisfaction and innovation Paul Jeruchimowitz

ManagingDirector Accenture

rEGISTEr nOW! www.SharedServiceHospitality.com • 1-800-882-8684 • Enquiry@iqpc.com4

Internal Shared Services Talent Management:• Take home tools and strategies for

ensuring your shared services “people” your best asset

• Learn how to develop career and succession planning for shared services talent

• Find out how others develop rewards and recognition programs that drive employee engagement

• Discover new methods for measuring and improving employee performance and productivity

enterprise-Wide employee engagement • Learn how to more effectively align

talent strategies with business needs by enabling cross-functional “goal sharing” and developing goal alignment metrics to measure success

• Find out how your peers successfully develop talent management programs for front-line employees that optimize customer interactions and drive customer loyalty

• Leverage employee surveys to identify pain-points and opportunities for growth

MAiN CONFERENCE DAy OnE continued

Uzma BurkiHead of HR Strategy and OELDAmtrak

TuESDAy, AuguST 12, 2014

SSON has partnered with Accenture to create a hospitality industry-specific benchmarking study that will identify trends, priorities, issues and opportunities in shared services today. Survey results will be revealed and analyzed onsite in Las Vegas during the KPI Think Tank.

To participate and receive a complimentary copy of the report, please complete our survey: www.surveymonkey.com/s/R92PR27

4:00 Networking Break

Get to Know our Speakers!

PaulisaManagingDirectorinAccentureStrategyfocusedonlarge-scaleIntegratedBusiness Services (IBS) and Global Shared Services transformation programs. Paul is responsible for Accenture’s Integrated Enterprise Solution practice in North America. Paul is a well-respected presenter, author and thought leader on shared service models who has published a number of points of view and serves as a regular presenter at the Global Shared Services Conference and finance executive forums.

4:30 Grow or perish: expand Shared Services to Increase Strategic Footprint, Improve efficiency and enable Scalability

Due to increased economic pressure and regulatory demands, hospitality and leisure companies all across the globe are turning towards shared services and outsourcing to transform their back-office functions, drive accountability and accomplish “more with less.” However, implementing a shared services initiative is just the tip of value-add iceberg and, in order to reap the full cost-savings and enhanced service delivery benefits of shared services, hospitality and leisure companies must continually identify and pursue new areas of growth. Discover how to identify the next step in your shared services journey by:• Pinpointing and recruiting new internal customers• Selecting and incorporating new processes and service capabilities• Determining if and when expansion is needed

MaxFisher Vice President Shared Services Caesars entertainment Corporation

Get to Know our Speakers! MaxFisheristhecurrentVicePresidentofSharedServicesatCaesars

Entertainment and has been an integral part of the formation and effective execution of their shared service model. Beginning in 2006 with just 8 Las Vegascasinos,Maxnowoverseestheaccountingandfinanceoperationsforover 40 properties in Caesars portfolio.

5:15 end of Conference Main Day one

rEGISTEr nOW! www.SharedServiceHospitality.com • 1-800-882-8684 • Enquiry@iqpc.com5

7:45 AM - 9:45 AM 7:30 Registration for Workshop B

Shared services leaders in the hospitality and leisure industry face a number of unique challenges such as elaborate operational structures, geographically dispersed workforces and premise liability concerns, among many others. However, one of the biggest challenges shared services leaders in this sector face is navigating the complex nature of branded hotel franchise agreements and hospitality management contracts. Given the rise of franchising, determining if and when to mandate shared services can be challenging. In this interactive workshop, participants will explore best practices in not only deciphering which services they are required to provide based on their contractual agreement, but also how to convince owners of the benefits of shared services.

Key challenges that will be addressed include:

• Tools and strategies to drive and reward adoption • Working with hotel owners from day one to build a sense of trust and ensure

the services provided will be up to par• Understanding the potential benefits that can be gained from bundling services • Balancing standardization and customization to ensure service delivery is aligned

with the needs of both the customer and the business as a whole• Leveraging shared services as a key driver of owner retention

DinyarMistryCEO42stats

Workshop: Customization versus Standardization: understand the Customer expectations and Business objectives to ensure both Service Quality and Contractual obligations Are Met

MAiN CONFERENCE DAy TWO Wednesday, August 13, 2014

B

9:30 Breakfast and Registration for Main Conference Day Two

10:00 Chairman’s Welcome and Recap

10:15 Analytics for Shared Services: Harnessing the power of Advanced Analytics to enhance Decision Making Across the enterprise

Hotels, travel agencies, and other industry players are beginning to unlock the power of big data to dramatically improve products, services and business performance. Considering that, by nature, many SSOs in the travel and hospitality industry already collect large amounts of both internal and, at times, customer related data; many industry leaders predict that advanced analytics will be the next “big thing” for shared services. However, despite the potential that big data holds, many shared services leaders aren’t sure where to start. In this session, find out how shared services can support and even drive an analytics-based business transformation by:

• Ensuring master data processes are properly designed and administered • Building a business case for analytics to generate executive buy-in • Turning insights into action and leveraging analytics to enhance decision making

Rick Arpin Senior Vice President - Corporate Controller MGM Resorts International

Get to Know our Speakers! RickArpinistheSeniorVicePresidentandCorporateControlleratMGMResorts

International. Rick’s responsibilities include oversight of the Company’s Finance Shared Services Center and all aspects of external reporting and accounting policies. Rick regularly assists with corporate finance matters and has been part of core teams managing mergers, acquisitions and capital markets transactions.

WORkSHOPS ARE SEPARATELy

BOOkABLE!

MAiN CONFERENCE DAy OnE continued TuESDAy, AuguST 12, 2014

pRoCeSS IMpRoveMeNT MoDule

OurProcessImprovementModule,whichincludesacasestudypresentationaswellasgroupdiscussion, will uncover fresh and innovative approaches to process optimization. Discover how like-minded peers and industry experts have leveraged automation, process mapping and various process improvement methodologies to maximize efficiencies and build a robust foundation for their shared services transformation

11:00 Shared Services evolution

As hospitality organizations aim to streamline non-value added back-office processes, fully evolving the Shared Service Center is a must to create efficiencies, cut costs, and define standardizations that are vital for scalable growth. In this session, Evention will map out how shared services has evolved over the years and share exciting real-world tested strategies for leveraging technology to optimize Shared Service.• How to identify existing risks, performance hindrances, and scalability gaps to develop a

framework to drive growth, standardization, and process improvement• Develop a robust change management and adoption strategy to ensure your Shared

Services initiative lives up to its full potential• Maximizeeffectivenessbydevelopinganactionplantoleveragebothtechnologyand

shared services in a symbiotic approach MikeBaldinger

Co-Founder&ManagingPartner evention

11:45 15 Minute Break

12:00 Give your problematic process a Makeover!

In these town hall discussion groups broken up by functional vertical, explore strategies and tools for streamlining problem processes and developing a culture of continuous improvement. We invite you to join the conversation and learn how to:

1:00 Networking luncheon

CHANGe MANAGeMeNT MoDule

InourChangeManagementModule,whichincludesacasestudypresentationandfollowedbygroupdiscussion, you’ll learn the ins and outs of building a framework for change to ensure that your shared services initiative starts out on the right foot and lives up to its full value-add potential.

2:00 Show Them the Money: overcome Resistance to Change and Secure ownership Buy-In by effectively Measuring and Communicating the RoI of Shared Services

It seems pretty simple, by reducing overhead and driving efficiency, shared services helps hotel owners make more money. However, despite what may seem as obvious benefits, many hotel owners still resist relinquishing control over their back-office operations and embrace shared services. Gaining support and buy-in from hotel owners requires more than just a “build it better, they will come” attitude but rather a robust numbers driven business case, a comprehensive change management strategy and a little creativity. In this session, learn how to overcomer owner resistance by:• Collaborating with hotel owners to develop a mutually beneficial governance structure• Establishing ongoing communications with hotel owners to highlight the benefits of shared

services and beckon user feedback• Understanding, measuring and illustrating how shared services can increase asset value

Robert Dunigan SVP, Shared Services Four Seasons Hotels and Resorts

Get to Know our Speakers! Within Four Seasons Hotels and Resorts, Robert is responsible to provide a solid link

between Finance and Operations both on hotel and corporate levels in matters relating to hotel profitability. He works closely with corporate and hotel operations management to aggregate hotel operating data, monitor trends, highlight areas of concern in hotel financial performance, produce regular reports for senior corporate management, and to conduct detailed operations reviews designed to help hotels

develop strategies to improve their profitability without compromising service standards.

2:45 Change Management Town Hall Discussions

The key to any successful business transformation is the ability to inspire change. In these town hall discussions, find out how industry veterans and peers are spearheading change in both mandated and non-mandated shared services environments. Join the conversation and take home actionable strategies for:

rEGISTEr nOW! www.SharedServiceHospitality.com • 1-800-882-8684 • Enquiry@iqpc.com6

Finance

• Optimize the order-to-cash process to increase collection reduce transactional costs and reduce write-offs

• Gain earlier access to financial results and, as a result, increase responsiveness by integrating the record-to-report process

• Automate and synergize the accounts payable process to gain greater visibility and control over send

Mandated Shared Services

• Effectively communicating the reason for change and why it’s necessary for the business to both stakeholders and business units

• Installing incentives and KPIs that will help people adopt to new ways of working

• Successfully developing a change management framework that address the needs of a geographically dispersed workforce and complex organizations

Human Resources

• Adopt a lean approach to HR service delivery to reduce both costs and administrative burden of services

• Optimize problematic processes such as payroll, benefits administration and absentee management through automation and outsourcing solutions

• Measureandquantifythe impact of continuous improvement initiatives

Non-Mandated Shared Services

• Partnering with business units to assess and participate in the creation of governance models to ensure service delivery aligns with business needs and customer expectations

• Overcoming internal resistance and drive standardization to ensure business units reap the full benefits of shared services

• Defining and establishing an organizational culture to support organizational change

procurement

• Identify new opportunities for savings and eliminate silo buying by centralizing procurement processes and adopting a holistic, end-to-end approach to procurement processes

• Maximizetheeffectivenessof vendor management tools to drive efficiency, reduce vendor spend and risk exposure

• Build a robust onboarding strategy to drive both vendor and stakeholder compliance

4:00 end of Conference Main Day Two – See you Next year!

MAiN CONFERENCE DAy TWO continued WEDnESDAy, AuguST 13, 2014

#14SSFA

REgiSTRATiON FORM

PAyMENT METHOD

VENuE & ACCOMMODATiON

end user pricing

vendors

Team Discounts*

package Register & pay Register & pay Standard By June 20, 2014 By July 18, 2014 price

All Access: Main Conference, Save uS$500 Save uS$200 Workshops and Site Tour US$1399 US$1699 US$1899

Build your own

Main Conference only Save uS$500 Save uS$200 US$999 US$1299 US$1499

Site Tour US$599 US$599 US$599

Workshop A US$349 US$349 US$349

Workshop B US$349 US$349 US$349

package Register & pay Register & pay Standard By June 20, 2014 By July 18, 2014 price

All Access: Main Conference, Save uS$500 Save uS$200 Workshops and Site Tour US$3099 US$3399 US$3599

Build your own

Main Conference only Save uS$500 Save uS$200 US$2699 US$2999 US$3199

Site Tour US$599 US$599 US$599

Workshop A US$349 US$349 US$349

Workshop B US$349 US$349 US$349

Number of Attendees Savings

3 to 4 10% oFF early Bird Rate

5 to 6 15% oFF early Bird Rate

7 or more 30% oFF Standard RatesThe Mirage3400 Las Vegas Blvd SouthLas Vegas, Nevada 89109Website: http://www.mirage.com Phone: 702-791-7111

Group Rate: $75 plus $25 resort fee* and 12% tax per nightPlease identify you are part of the IQPC – Shared Services for Hospitality group to ensure the special rate (based on availability). The group rate is available three days pre and post event based on group rate availability. please make your reservation before July 23, 2014, 5pm PST in order to ensure you are eligible for the group rate (based on availability). Reservations phone: 800-499-6311 or 702-791-7444

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please note:• All ‘Early Bird’ discounts require payment at time of registration and

before the cut-off date in order to receive any discount.• Any discounts offered (including team discounts) must also require

payment at the time of registration.• All discount offers cannot be combined with any other offer.A $99 processing charge will be assessed to all registrations not accompanied by credit card payment at the time of registration.MAKe CHeCKS pAyABle IN u.S. DollARS To: IQpC * CT residents or people employed in the state of CT must add 6.35% sales tax.Team Discounts: For information on team discounts, please contact IQPC Customer Service at 1-800-882-8684. Only one discount may be applied per registrant.Special Discounts Available: A limited number of discounts are available for the non-profit sector, government organizations and academia. For more information, please contact customer service at 1-800-882-8684.

Details for making payment via eFT or wire transfer: JPMorganChase-PentonLearningSystemsLLCdba IQPC: 937332641 ABA/Routing #: 021000021 Reference: 21271.002payment policy: Payment is due in full at the time of registration and includes lunches and refreshment. Your registration will not be confirmed until payment is received and may be subject to cancellation.For IQPC’s Cancellation, Postponement and Substitution Policy, please visit www.iqpc.com/cancellation Special Dietary Needs: If you have a dietary restriction, please contact Customer Service at 1-800-882-8684 to discuss your specific needs.©2014 IQPC. All Rights Reserved. The format, design, content and arrangement of this brochure constitute a trademark of IQPC. Unauthorized reproduction will be actionable under the Lanham Act and common law principles

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REgiSTRATiON iNFORMATiON5 EASy WAyS TO rEGISTEr1. Visit www.SharedServiceHospitality.com2. Call 1-800-882-86843. Email Enquiry@iqpc.com

4. Fax to 646-378-60255. Mail this page to: IQPC

535 Fifth Avenue, 8th Floor, NY, NY 10017