July/August 2013 InTouch newsletter

7/28/2019 July/August 2013 InTouch newsletter

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Remarkable Medicine.

Remarkable Care.

A bi-monthly newsletter for associates, volunteers

and friends of St. Mary Mercy Hospital.

July/August 2013

CEO Corner

Case Management

St. Mary Mercy Donates

Staf Announcements

Special Events

Privacy & SecurityCompliance

Our People & More

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acebook.com/StMaryMercy

youtube.com/SJMHealthSystem

twitter.com/stmarymercy

St. Mary Mercy Graduates First Resident Physician Class

The first class of St. Mary Mercy Hospital residentphysicians who started their programs in 2010has graduated.

The Class of 2013 includes 22 resident physicians inthe Emergency Medicine, Family Medicine and Internal

Medicine Graduate Medical Education (GME) programs.On June 14, they were honored during a commencementceremony held at Laurel Manor Banquet & ConferenceCenter. Graduating physicians received their certificatesand later enjoyed dinner and dancing. At the ceremony,special recognition was also given to the RotatingInternship and Transitional Year completing interns.

GME Director Susan Greenwood-Clark, MBA, RN, FACHE, has been with GME since its inception.“It’s exciting to finally see the individuals who cameto St. Mary Mercy three years ago as medical studentstransform into independent, functioning physicians,” shesaid. “St. Mary Mercy is graduating exceptional physicians.”

Graduation is dependent upon resident physicianscompleting all their program’s curriculum requirementsoutlined by the Accreditation Council for GraduateMedical Education (ACGME) or the AmericanOsteopathic Association (AOA) for Emergency Medicineresident physicians. Upon graduation, these physicianswill take the next step in their careers; they may becomeChief Resident Physicians, pursue a medical sub-specialtyfellowship, become a general internist, hospitalist, an officephysician or a combination of these. Two of the St. Mary

Mercy graduates will be working towards their green cardby working as physicians in underserved areas inGrand Rapids, MI and Arizona.

The Family Medicine graduates also achieved another major accomplishment – all six passed tAmerican Board of Family Medicine board examination. This 100 percent pass rate is a standain which residency programs across the U.S. are compared and what interested medical studenlook for in their residency.

“I think our first graduating class is an awesome group and deserves tremendous accolades,” sai

Continuing story pg. 6

The graduates: (top)Emergency Medicine;(middle) Family Medicin(bottom) Internal Medici



OUR VISION:To Be a Truly Great Hospital, Providing Comprehensive, Coordinated, and Compassionate Care, Every Time to Everyone.

Peripheral Arterial Disease (P.A.D.)Executive: Healthy Liestyle Startswith Simple Changes

It took words rom a 10-year-old to motiveBud Lauderbach, chie operating o cer, towarda healthier liestyle.

“A lot o people have an event or something that

gets your attention, and my event was when my10-year-old son said ‘dad, you’re at,’” Lauderbachsaid. “That’s what got me started.”

That was nearly 17 years ago. Since then,Lauderbach doesn’t have a problem maintaininghis 40 pound weight loss. He pays attention to whathe eats — he avoids high at and simple carbs —and incorporates exercise every day. As a result, hedoesn’t have excessive cravings and exerciseis second nature.

“It isn’t just diet, it isn’t just exercise, it’s just a way o

living,” he said. “I don’t crave unhealthy oods; itdoesn’t appeal to me; it just ts in with who I am.”

When he took his rst steps toward a healthierliestyle 17 years ago, he started of simple: thenutritionist told him to eat as much he wants butto not go over 40 grams o at a day. That trainedLauderbach to read labels and nd substitutes toshave calories.

Although he has been able to maintain his weightloss, he still has a so spot or certain oods, likecandy bars and cookies. He just controls howmany sweets he eats.

Lauderbach exercises every day because it helpshim to make it part o his liestyle.

He shares this advice or making a healthy change:“I you are not eeling t or liking one aspect o yourwellness, just make one change… then you’ll want tomake another, then another, and eventually, it’s justthe way you live.”

Associate Wellness

ASSOCIATES REGIONAL WELLNESS SERIES

CEO CORNER

First Commencement for

Graduate Medical Education

Congratulations to our Graduation Class of 2013!

It was just three years agothat we began our very rstGraduate Medical EducationPrograms at St. Mary MercyLivonia and welcomed our new

physicians into our Residency Program. It seemslike yesterday that we gathered or the welcome

breakast in the North Auditorium to greet andintroduce our new resident physicians to ourhospital, and now we have graduated them.

We are proud o how ar we’ve come with ourResidency Program, the quality o physicianswe have graduated, and what they’veaccomplished. Among the accomplishmentsare multiple accreditations rom the AccreditationCouncil o Graduate Medical Education(ACGME) and American Osteopathic Association(AOA) and 100 percent passing o boards by ourFamily Medicine graduates. Numerous research

activities have also been conducted, and ocourse the State Championship perormanceby our Doctor's Dilemma™ Championshipresidency team rom Internal Medicine, whodeeated team Henry Ford in the Finals as wellas took second in the national contest

All o our graduated physicians are squarelyon the road to success. Their contributions toour growth and development have beenimmeasurable, we thank them and wishthem well in their careers in health care.Congratulations Class o 2013!

David SpiveyPresident and CEO

David Spivey

p. 2 inTouch | July-August 2013



department Spotlite

st. mary mercy livonia | p. 3

Save these Date

3rd Annual SJMHS Region5K Walk and Run

Sunday, August 18

Labor DayMonday, September 3

7th Annual 'Embrace Lie

5K run/walk or CancerSunday, September 8

Volunteer RecognitionLuncheon

Monday, September 9

Employee ServiceAwards Banquet

Monday, September 23

21st AnnualSt. Mary Mercy GalaSaturday, October 5

For more inormationvisit our Classes & Even

Calendar atstmarymercy.org

The Case Management team.

Case Management

Working throughout multiple floors and departments,Case Management is an interwoven group of Nurse Case Managers andLicensed Medical Social Workers all working together as a patient’s

advocate. From the time a patient enters St. Mary Mercy until theyare discharged, this team collaborates with physicians, nurses, outside

agencies and community resources to coordinate their progression of care. During their recent site visits, both The Joint Commission andCenters for Medicare & Medicaid Services positively noted the St. Mary

Mercy Case Management process as one of the most effective examplesof patient-centered care coordination they had seen.

Led by Carrie Hays, RN, Gero-BC, MSN-HCA, ACM, director,and Ann Hill, LMSW, manager, the team includes a network of

over 40 associates, seven of which are certified by the American Case

Management Association (ACMA). Together, their goals include determining a patient’s statusupfront whether they are placed in observation or as an inpatient, managing an inpatient’s length

of stay, and avoiding unnecessary readmissions to the hospital. All of this works in conjunctionwith a patient’s personal goals and wishes.

“Our Case Management team has a lot of experience and work very well together,” said Hays.“They’re regarded as very integral members and valuable resources of the units they serve.”

Case Managers

Within 24 hours of their arrival at St. Mary Mercy, a Case Manager will meet with a patient

to begin a coordinated discharge plan. The Case Manager may care for 20-25 patients per day inthe areas they work. After the patient’s evaluation, the Case Manager must determine if they are

appropriate for inpatient admission, or if they can stay under observation. This has been a keyarea of focus recently for the department – appropriately statusing the patient upfront to avoid

denied insurance reimbursement and patient readmission. Each day, the Case Manager discussestheir patients with the Licensed Medical Social Worker, nurse manager, and physician, all of themworking towards a discharge plan.

“Case Managers are adept at seeing the bigger picture, coordinating all the pieces and workingunder tight deadlines,” said Hays.

Once a discharge plan is in place, a Case Manager may advise sending a patient home, or homewith a visiting nurse or walker if needed. They also refer to the Transition Coaches, members of

the Care Transitions Program which started in 2011.“I enjoy the variety of case management because it’s ever-changing and evolving according to

what’s important in healthcare,” said Jo Russom, RN, BS, case manager, Emergency Center.

Licensed Medical Social Workers (LMSW)

When a patient needs further assistance and cannot return home, the LMSW assists with

their placement. Typically, patients will transfer to one of the many area skilled nursing facilities.“Upon our initial referral, we ask the family to identify between three and five facilities in order

of preference,” said Diane Wozny, LMSW, 4-West. Patients may also be referred to a Long TermAcute Care (LTAC) hospital or nursing home.

LMSWs not only advise on a patient’s post-hospital stay, but also provide education oncommunity resources, explain the power of attorney if needed, and assist in elder abuse cases.

Barb Ott, LMSW, ACM, 2-South, has been a LMSW at St. Mary Mercy since 1981.“The most rewarding thing as a LMSW is when I see the patient get to the next level of care,

whether it’s back home, or to rehabilitation. There is gratification knowing I helped them achieve

healing and not give up.”




Progress In Action

Helen Palmer Image Recovery Center

donates to Medical Brigades

Helen Palmer Image Recovery volunteers Angeline (rontrow, second rom le) and Louise Sawaya (ront row, ar rightkneeling), Central Michigan University students, coordinated

a donation to the Global Medical and Dental Brigades, theworld’s largest student-led global health and sustainabledevelopment organization. The sisters traveled to Honduras inMarch helping over 600 men, women and children in need,some o which received mastectomy bras and prosthesisdonated rom the Image Recovery Center. “The women Iworked with were so grateul to receive the bras,” said Angeline.Another trip is scheduled or March 2014; medical supplies andassistance are always appreciated. For more inormation,please contact Angeline at [email protected] .

St. Mary Mercy Provides Screening for

Western Wayne County Special Operations GroupAssociates from St. Mary Mercy Respiratory, Laboratory and Outpatient Registration lent a hand for four days in April and Maytesting members of the Western Wayne County Special Operations Group (WWCSOG) in a medical surveillance program. WWCSOG isa multi-jurisdictional mutual aid organization comprised of 21 different fire departments and law enforcement agencies throughout westernWayne County founded to provide the community highly specialized services by three separate teams: SWAT, HAZMAT and USAR.

Led by Emergency Medicine resident physician Christopher Mason, DO, who serves as WWCSOG team physician and medical director,the group is a highly skilled special response unit made up of first responders. St. Mary Mercy tested 65 firefighters, police officers, HAZMATand SWAT team members for a total community benefit worth over $25,000. Annual testing takes place during training exercises out in thefield where the team simulates emergency situations – a person trapped in a trench, or a police shoot-out.

The Laboratory department took their show on the road and set up on site during the training. Their testing included a lab draw andspecialized testing for hazardous exposures such as lead and arsenic the HAZMAT team may have encountered. A medical physical andmodified pulmonary function test were also performed.

“This is a good service to those who serve our community because they are the first responders answering emergencies in oursurrounding areas,” said Dr. Mason. “We work closely with many of them here at St. Mary Mercy.”

Helping expedite the laboratory testing, Danielle McIntyre, team lead, Specimen Processing/Phlebotomy, got to witness firsthand the teamin action. “It was quite an experience watching them digging trenches and ‘rescuing’ people,” she said. “It was rewarding to meet the peoplethat are making a difference in our communities.”

Special thanks to Laboratory phlebotomists Mike Brennan; Kathryn Cervin; Tramaine Eaton; Ashley Grandowicz; Debbie Hill; Danielle

McIntyre; Chad Newton; Gorge Ochoa; Aferdita Shala; Respiratory Therapist Michelle McKay; and Patient Access & FinancialCounseling Manager Melissa Fisher who helped with the testing.

St. Mary Mercy HospitalGol Classic raises nearly$250,000 or new Wellness Center

It was a beautiful day for over 260 golfers on June 17 atMeadowbrook Country Club, Northville, where the 18th annual

“Tee It Up” Golf Classic was held. Proceeds from the event willbenefit the Wellness Center, a St. Mary Mercy facility wherepatients and families can benefit from holistic care that goesbeyond conventional medicine. Thanks to the many sponsors,participants and volunteers who made this event a success.

(L to R): Pete Seilo, Binson’s; Kevin Moore, director,Rehabilitation & Wound Care Services; Nick Binson and JimmyBinson played in the afternoon round. Binson’s and AnesthesiaAssociates of Ann Arbor, PC, served as the major sponsors.



st. mary mercy livonia | p. 5

Staff & Services

Staff AnnouncementsMichael Gatt, MD, has been named Medical Director,

Ambulatory Network. In this role, Dr. Gatt will be thephysician leader o the St. Mary Mercy Medical Group(SMMMG) relative to quality and health networkinitiatives. He will provide leadership and clinicaloversight to SMMMG physicians as they continue toevolve as a high unctioning multispecialty group.

Dr. Gatt is a graduate o Michigan State University Collegeo Human Medicine. He completed his residency inObstetrics/Gynecology at Providence Hospital andMedical Centers. He has been an active member othe St. Mary Mercy Medical Staf since 1994. During histenure as Chair o the Department o Maternal Child Services, the departmenthas made outstanding and continuous progress in quality and patientsatisaction and has been recognized within the health system as a leader inthe perinatal collaborative.

Dr. Gatt is a member o the Clinical Integration Steering Committee and theClinical Integration Committee o the Saint Joseph Mercy Health System Board.In addition, he serves on the Medical Executive, Credentials and Medical StafBylaws Committees. He will remain clinically active within Westside Obstetrics &Gynecology.

William Cardasis, MD, was recently named ProgramDirector, Psychiatry Residency, Graduate Medical

Education. Dr. Cardasis received his medical degree romWayne State University in Detroit, MI. He completed hispsychiatric residency at University o Michigan Hospitals.Dr. Cardasis comes rom the Center or Forensic Psychiatryin Ann Arbor, and he has been an active member o theSt. Mary Mercy Medical Staf since 1996. Dr. Cardasis isboard certied by the American Board o Psychiatry andNeurology in general psychiatry and orensic psychiatry.

Rick Ricardi, RN, BSN, has been named Director, Trauma Services. As director,

he will be responsible or developing, implementing andevaluating the new Trauma Program at St. Mary Mercy.

Ricardi has over 10 years o experience in trauma servicesin large healthcare institutions. He was most recently theTrauma Program Manager at Genesys Health System inGrand Blanc, MI. Ricardi received his Bachelor o Science inNursing degree rom Canyon College, Carmichael, CA, andholds certications in Trauma Nurse Core Curriculum, BasicCardiac Lie Support, and Advanced Cardiac Lie Support.

William Cardasis, MD

Michael Gatt, MD

Rick Ricardi

St. Mary MercyPatients StayConnected toFamily and FrienWithCaring-Bridge

CaringBridge is

an online site forSt. Mary Mercypatients facing any healthcondition: big or small, acuteor long term, available for aslong as needed. Here, familyand friends can connect, sharand receive support about theloved one with a personal,protected web page availableonline, accessible to anyone,anywhere. Users can post heaupdates and receive support wmultiple privacy levels availabCaringBridge does not sharehealth information. A supporplanner is also available whichelps organize day-to-day suppand other helpful tasks. Sites be accessed online or via iPhoand Android apps. Family andfriends can even receive emaitexts when a new journal entris made.

To find out more or get startevisit stmarymercy.org and clicon the Patients & Visitors tabCaring Bridge.



Special Events


St. Mary Mercy Hospital Hosts3rd Annual Healthy Aging Conference

Engaging the mind, body and spirit were this year’s themes forthe third annual Healthy Aging Conference (formerly SeniorHealth Fair) held at St. Mary Mercy on June 15.

Nearly 200 attendees enjoyed a day filled with free activitiesincluding seminars by expert speakers, exhibitors andcommunity resources, health screenings, a cookingdemonstration with free lunch, giveaways, prizes and more.

According to a recent report by Merck Institute of Aging &

Health and The Gerontological Society of America, nearlyone in five Americans will be over the age of 65 by 2030.Maintaining one’s health after this age is crucial to livinglonger with fewer complications. During the presentations,seniors, their families and caregivers learned what it takes tomaintain a healthy brain, the benefits of exercise, and howlifestyle affects up to 80 percent of one’s health.

“You can always learn something from a conference like this,”said Ellen Gruskin, 76, of Farmington Hills. “The speakerswere excellent and the exercise demonstration waswonderful.”

“When we become seniors,we will be able to use allthis helpful information!”Maurrie Dubin, 91, of West Bloomfield joked.After the speakers, guestsenjoyed a protein-packedquinoa salad courtesy of the Food & Nutritiondepartment.

Area seniors can also lookforward to St. Mary Mercy’s

newest addition, the SeniorAssessment & ResourceInstitute (SARI)opening this summer. SARIwill offer support to seniorpatients, their primaryphysician and their caregiverby creating a comprehensiveevaluation and plan thatpromotes senior wellnessand quality of life.

For more event photos, the cooking demo recipe or sponsors

that helped make this event possible, please visitstmarymercy.org/healthyagingconference.

Kathleen Howell, o Westland,visits Sue Tocco, RN,Birthing Center, or a reeblood pressure screeningduring the conerence.

David Steinberger, MD, Transitional Year program director who has also been with the GME program since the start.“They came to a program that didn’t exist, without resident role models, and exercised a giant leap of faith in the hospital andin our ability to provide them a quality education.”

In their three years at St. Mary Mercy, the Class of 2013 was actively engaged in many areas inside and outside the hospital.They were members of the Rapid Response team, assisted during health fairs, and performed annual physicals for the LivoniaPolice Department. In addition, they helped strengthen St. Mary Mercy’s relationship with Schoolcraft College by utilizingtheir simulation labs, and helped institute the annual Resident Research Forum. They were involved in healthcare quality andresearch projects presenting their results at regional and national conferences and also published in highly regarded competitiveprofessional journals.

“We knew the first class of resident physicians were here to learn and receive hands-on training,” said John O’Brien, MD, FACP,Physician Director, Medical Education and Designated Institutional Official, “but the unanticipated outcome was that thesehighly talented, energetic learners really pushed the envelope and invigorated the medical staff at St. Mary Mercy.”

The GME program at St. Mary Mercy has grown since its start in 2010. Currently, there are 124 resident physicians enrolledin seven programs. For more information on the Class of 2013 graduates, please visit stmarymercy.org/graduates.

Graduates, rom pg. 1



NEWS & NOTES

st. mary mercy livonia | p.

Privacy and Security Compliance What Did You Know and When Did You Find Out?

Privacy and Security Compliance is part o Trinity Health’sOrganization Integrity Program. Just as St. Mary Mercyassociates have a responsibility to immediately reportany question or concern they have about a patientcare issue, a possible coding or billing error, an ethicalconcern, or unproessional conduct, associates alsohave a responsibility to immediately report a concernor incident related to the privacy and security o patientor business sensitive inormation or data.

Immediate reporting o privacy and security concerns

is very important because recent ederal legislation“starts the clock ticking” on certain privacy and securityviolations or breaches as soon as they are discovered- not when they are reported or when the investigationbegins. Providers are held accountable or reportingcertain incidents to ederal regulators within a speciedtime rame and there are serious consequences or latereporting. The sooner the Privacy and/or Security O cialis notied o a potential violation, the better the outcomeor St. Mary Mercy.

New ederal regulations also have increased the nesand penalties under HIPAA or the wrongul disclosureo patient inormation; individual employees whowrongully disclose patient inormation can now be

prosecuted and potentially ace jail time andmonetary nes.

So today, more than ever, St. Mary Mercy must be sureto protect the privacy and security o patient andbusiness sensitive inormation and comply with TrinityHealth and St. Mary Mercy’s privacy and security policiesand procedures. This includes reporting privacy orsecurity issues as soon as you are aware o them.

I you have any questions or concerns raised by apatient, amily member, co-worker, or associate, orwould like to request a departmental privacy andsecurity compliance education session, please

contact Denise Blackburn, Privacy O cial, 734-655-1409or [email protected] or Janet Yim, SecurityO cial, 734-655-2729 or [email protected].

St. Mary Mercy ‘Embrace Lie’ 5KRegister Now!

September 8: 7th Annual St. Mary Mercy Hospital‘Embrace Life’ 5K run/walk for Cancer9 a.m. - Race begins on St. Mary Mercy Hospital grounds

The 5K run/walk isan event for cancerawareness to celebrateand Embrace LifeSM – the lives of cancersurvivors, those whohave cancer, or tohonor or remember aloved one. Proceedssupport St. MaryMercy HospitalCancer Services.

Awards are given to top three male and female winners, as well asage-group winners. B-Tag chip timing and USATF-certified course.Early registration (on or before August 30) is $25; registration(after August 30, or day of event) is $30. To register, visitwww.stmarymercy.org/5Kforcancer. For sponsorshipopportunities, call 734-655-1590.

August 18: 3rd Annual SJMHS Regional 5K Walk and RunThe hospitals and health centers of Saint Joseph Mercy HealthSystem (SJMHS) from Chelsea to Port Huron are coming togetherfor the third annual regional 5K Walk and Fun Run Sunday, August18 at Kensington Metro Park in Milford. All associates and theirfamily members are invited to attend this day of fitness and fun.All runners and walkers will receive a T-shirt. Immediately followingthe event will be the second annual SJMHS Softball Tournament.

Couch-to-5K Informational Workshops

Race your way to a healthier you!

These sessions are an educational program intended to giveSt. Mary Mercy associates the tools you will need to feel comfortablebeginning a fitness program and/or building up to walking/running

the St. Mary Mercy ‘Embrace Life’ 5K on Sunday, September 8.Attending these is not a commitment to participate in a race.

Couch-to-5K informational sessions include shoe selection,foot type, nutrition for runners, common running injuries andrehabilitation, dynamic warm-up, running mechanics, mobility/stability exercise, core strengthening, and strength/power trainingfor runners.

Dates and times will be communicated soon. For more information,please contact Jeffrey Patterson at [email protected] ext. 2451.



Our People & More

ST. MARY MERCY HOSPITAL

36475 Five Mile Road

Livonia, MI 48154

InTouch is published bimonthly for associates, physicians, volunteers,and friends of St. Mary Mercy Hospital,a member of Saint Joseph Mercy Health System (SJMHS).

Questions/comments? Contact:Tracy Petipren 734-655-1595

[email protected]/Public Relations

Congratulations …to Stephanie McMahon, BA, BSN, RN, Manager, Regulatory & Accreditation Services, Outcomes

Management who completed a dual degree in Master's Science o Nursing and Master's in BusinessAdministration (MSN/MBA) rom Madonna University.

Condolences ...to the riends and amily o William T. Phillips, who passed away on May 9. Bill and his amily have beenmajor supporters o St. Mary Mercy's und-raising eforts, as presenting sponsors o the annual gol and galaevents or several years, as well as major donors to the campaign initiatives permanently recognizing theirnamesake within the hospital. St. Mary Mercy is grateul or their lietime generosity and proud to support theirlegacy or generations to come.…to Holly Favero, RN, ACNP, Center or Vascular Access, whose husband, Paul Favero, passed away onMay 17.…to Michelle Tessmer, director, Supply Chain Management, whose mother, Marianne Taylor, passed away onMay 20.

Best Wishes …to Shelly Stewart, medical assistant/clerk, Michigan Bariatric Institute, who has accepted a position atSt. Joseph Mercy Oakland. Shelly has been with St. Mary Mercy since 2010.…to Ellen Faber, oncology certifed massage therapist, Helen Palmer Image Recovery Center, who is leavingSt. Mary Mercy aer serving rom 2010-11 and again since 2012.…to Sarah Wright, generalist, Organization & Talent Efectiveness, who has accepted a position atSt. Joseph Mercy Ann Arbor. Sarah has been with St. Mary Mercy since 2006.…to Karen Dalton, coordinator, Medical Staf O ce, who has accepted a position atSt. Joseph Mercy Ann Arbor. Karen has been with St. Mary Mercy since 2005.…to Betty LuBar, RN, director, 4-East, who is retiring aer serving St. Mary Mercy since 1979.…to Jillian Ogawa, media relations coordinator, Marketing/PR, who is leaving St. Mary Mercyaer serving since 2012.…to Kevin Moore, director, Rehabilitation & Wound Care Services, who has accepted a position at

St. Joseph Mercy Ann Arbor. Kevin has been with St. Mary Mercy since 2000.

Welcome …to Tammy Lee, emergency medicine residency coordinator, Graduate Medical Education. Tammy comesto us rom the Wayne State University Physicians Group where she held the role o Internal Medicine ResidencyProgram Administrative Assistant.…to Nicole Carr, coordinator, Medical Staf O ce. Nicole comes to us rom the Oakwood Healthcare Systemwhere she held the role o Medical Staf Coordinator.…to Rebecca Johnson, general surgery/practice coordinator, Michigan Bariatric Institute. Rebecca hasworked in Plastic and Reconstructive Surgery as a surgical coordinator or over 10 years.…to Katie Tuomi, registered dietitian, Michigan Bariatric Institute. Katie comes to us rom theDetroit Medical Center.


http://slidepdf.com/reader/full/julyaugust-2013-intouch-newsletter 9/12TE Of ce Hours: M-F, 7:30 a.m. - 4 p.m.; Employee Health: M-W, 7:30 a.m. - 4 p.m., Th-F, 6:30 a.m. - 3 p.m.

O r g a n i z a t i o n Ta l e n t & E ec t i venes s

HIGHLIGHTS“Highlights” is published for associates to keep them informed of personnel issues.

DATES TO REMEMBER

Red Cross Blood DriveAugust 8, 2013

Red Cross Blood Drive

October 10, 2013

Benefits Fair

October 14, 2013

Red Cross Blood DriveDecember 12, 2013

July/August 2013

Salaried PTO ChangeSalaried PTO usage or calendar year 2013 must be taken betweenJanuary 1 and December 21, 2013 to be applied against the 2013 bank.PTO taken beginning December 22, 2013 will be charged against the new2014 salaried bank.

Benefts – Lie EventsLie events include marriage, birth, adoption, and legal guardianship. I anassociate experiences any o these lie events and wishes to add a newdependent to benets, it is very important that supporting documentation beprovided to Jan Searight in OTE/HR within 30 days o the date o the event.I documentation is not received within the 30 days, associates will not be

allowed to add their new dependent until open enrollment in October to beeective January 1.

Two other lie events are divorce and death o a spouse and/or dependentchild. I either one o these events occur, please provide a copy o the divorcedecree and/or death certicate within two weeks o the event to Jan Searightin OTE/HR. The dependents must be removed rom the insurances and anyreund o premiums be processed as quickly as possible.

In the case o death o a dependent, i that dependent was enrolled in TrinityHealth group lie insurance, the proper paperwork will be completed by OTE/HR and submitted to Prudential Lie.

40

AmericanRed Cross

Blood Drive40 pints of blood werecollected on June 14

Thank you for your time and answering the call for help from

the Red Cross.

Microso Outlook to soon replace GroupWise

With the standardization o the Unied Enterprise Ministry’s (UEM) email andmessaging system as its goal, all Saint Joseph Health System Associates willconvert rom GroupWise to Microso Outlook, starting this all continuingthrough the remainder o the year. Home Of ce Associates have alreadymigrated to Outlook. The conversion is underway at St. Mary Mercy Livonia,as some leadership and Associates have volunteered to migrate toOutlook in September as ‘Early Adopters’. They will pilot the change beoreit is rolled out to the remainder o hospital Associates in October.

More details about the conversion project will be shared soon, and TrinityInormation Services (TIS) will notiy sta with a specic roll-out plan later thissummer. You are encouraged to learn more inormation about MicrosoOutlook, review the job aides and suggested training opportunities inpreparation or this conversion, please visit the MS Outlook project Intranetsite on Nexus: http://ecm.trinity-health.org/EISG/DesktopStandardization/ Outlook/index.htm.

I you have questions, please contact St. Mary Mercy’s TIS Director,Janet Yim at ext. 2927, or via email at [email protected] .


http://slidepdf.com/reader/full/julyaugust-2013-intouch-newsletter 10/12TE Of ce Hours: M-F, 7:30 a.m. - 4 p.m.; Employee Health: M-W, 7:30 a.m. - 4 p.m., Th-F, 6:30 a.m. - 3 p.m.

O r g a n i z a t i o n Ta l e n t & E ec t i venes s

HIGHLIGHTS“Highlights” is published for associates to keep them informed of personnel issues.

July/August 2013

HOW TO NOMINATEAN ASSOCIATE FOR

DAISY & L.O.V.E. AWARD

Pick up/drop off a nominationform at the various boxes poste

throughout St. Mary Mercy.

The form can also bedownloaded from SMHweb

and submitted via email.

All award winners are featured the Employee Recognition Wal

the west hallway near the cafet

The DAISY AwardThe DAISY Award recognizes

not only a nurse’s clinical skilbut also the compassionate car

they deliver. It is given in deep

appreciation of all they do, whthey are, and the incredibly m

ingful difference they make inlives of so many people.

The L.O.V.E. AwaThe L.O.V.E. Award recogniz

one special associate whoconsistently strives to go abov

and beyond in his/her job

duties to demonstrate respect,social justice, compassion, car

of the poor and underservedand excellence to the patients,

visitors, volunteers, and staff oSt. Mary Mercy Hospital.

Questions/Comments

Contact:

Janet Searight

734-655-2938

searighj@trinity-health.

Best People •

Best Place to Work •

Spiritual Workplace

THE DAISY AWARD

“Bonnie has been amazing! I have been under her

care for two days now and I love her. She has beenextremely compassionate, very helpful, loving and personal. She checks on me constantly getting me

everything that I need and more. She even took care of my family by offering themdrinks. Bonnie has been absolutely amazing and made my stay at

St. Mary Mercy enjoyable. I enjoyed waking to her smiling face.”

“Marge celebrated 50 years of nursing in 2011.

She worked in the Emergency Department for 18 years,

Pre and Post-Op for 16 years and Pre-Admission Testing for 11 years. Marge is on the Education Committee,

gets everyone water every morning, and has always beenknown as ‘Marge in Charge’ for her

organizational skills.”

THE L.O.V.E. AWARD

“Jami took care of me when I was a patient here in December2012. She was very kind, professional and extremely

knowledgeable in her work. Jami identified something thathad not been seen on my CT scan. This finding turned out to be key to my eventual

recovery. Even my primary care physician spoke with her and applauded her

excellent skill and knowledge. Jami was able to not only complete my initial test butthen flexed her time in order to complete a new and previously unordered test at the

same time. This saved me from having to take extra prep as well as having to leavemy room for an additional trip to Ultrasound. She made sure I was comfortable and

took excellent care of me during a time when I was feeling very fragile.”

“I recently had the need to visit the Helen Palmer Image

Recovery Center. My hair was falling out due to the chemotherapy. I had no ideawhat a precious resource the center would be for me. Trish Tyl took me under

her wing. She became my educator, guider and cheerleader. She helped me make

the difficult decision of how to cut my hair and prepared me for wearing a wig.Unbelievably, she styled a wig for me in such a way that my friends and family

think the style is more flattering than when I had my own hair. Ms. Tyl makes awoman feel safe, comfortable and normal again. In fact, I told her I’d like to live

at the boutique while I go through this treatment process. That’s how reassuring itis to visit the center during a frightening time. I am so grateful you have

this service for women. Thank you.”

onnie Zurawski, RNMarch DAISY Award

Marge Becker, RNApril DAISY Award

Trish TylApril L.O.V.E. Award

Jami AdamsMarch

L.O.V.E. Award



...to Deliver Excellent Care to Everyone, Every Time – Always!

Journey to Excellence

Questions, comments and contributions to

“We Promise” can be sent to:

Tracy Petipren [email protected]

uly/August 2013

WE PROMISE...WE PROMISE...

Journey to Excellence

ee who’s been

Caught Caring’at St. Mary Mercy...

Jonathan Michaud, exercise physiologist, Heart & Vascular Center, is very respectul, clear and thorough about his job.He is a very caring person and t. Mary Mercy did a great hing when they hired him.”

We were totally pleased withhe care given by Holly Roach,

PCA, MCU. Out o my mother's otal stay, Holly was the one with true heart. Her cheerul-

ess and understanding elped so much.”

Sharon Kearis, PCA, 3-South,was always kind and patient with my mother. When she was ranserred to rehab, Sharontopped in to check on her

progress even when she was ot her assigned PCA at the me.”

I was in the Emergency Department early on June 13 waiting or an ambulance to bring my mother over. Rick each, of cer , Security, was o kind - he ofered me a

beverage and kept me updated on my mother's arrival. He made me eel better. I will be telling others about Rick ’s kindness.”

The Joint Commission and

Centers for Medicare & Medicaid Services Surveys

On April 22, The Joint Commission survey team arrived atSt. Mary Mercy to conduct an unannounced full accreditationsurvey. The survey team consisted of six surveyors that inspected

the premises for three days. There were six direct impact standardsand 12 indirect standards found not in compliance at the time of

the inspection. Most of the items were corrected during the surveyand the remainder have been corrected shortly afterward. St. Mary

Mercy continues to work with The Joint Commission to submitdata and show continued compliance with regulatory standards.

On May 14, the Michigan Department of Licensing & Regulatory Affairs (LARA)was authorized by Centers for Medicare & Medicaid Services (CMS) to conduct an

unannounced three-day sample validation survey of our recent full survey by The JointCommission. Five percent of hospitals are randomly selected for this random evaluation.

There were six surveyors and two fire marshals assigned to audit various hospital assignmentand they requested over 40 documents. They provided a brief overview of their findingsduring a short exit conference following the survey. The electronic report should be availab

in the near future. St. Mary Mercy has 10 days to respond upon receipt of the printed copywith plans of correction. Anticipated responses are likely to include: who is accountable for

correction, how often will be monitored, how long we will monitor it and our long-term goafor compliance. The official report will be shared with St. Mary Mercy leadership once it is

released.

St. Mary Mercy has undergone six regulatory inspections within the last six monthsfrom various entities. This underscores the importance in maintaining our vigilance forcompliance with accreditation requirements, inspecting the premises regularly, and reportin

issues in the environment on a timely basis by calling ext. 8600. St. Mary Mercy associateshave impressed the regulators with their professionalism, cooperation and teamwork during

the course of these inspections.

St. Mary Mercy Hospital would like to acknowledge all of the associates, leadership,physicians, and volunteers for their support. A successful survey is a recognition of eachperson's commitment to patient safety, quality of care, and hard work that occurs each and

every day.

Questions, comments and contributions to

“We Promise” can be sent to:

Tracy Petipren [email protected]



Graduate Medical Education News

For more information, visit stmarymercy.org/meded or call 734-655-2727

July/August 2013

WelcomeOrientation for 60 new resident physicians began onJune 24.

William Cardasis, MD, wasrecently named Program Director,Psychiatry Residency, GraduateMedical Education. Dr. Cardasisreceived his medical degree from

Wayne State University in Detroit,MI. He completed his psychiatricresidency at University of MichiganHospitals. Dr. Cardasis comes fromthe Center for Forensic Psychiatryin Ann Arbor, and he has beenan active member of the St. MaryMercy Medical Staff since 1996.Dr. Cardasis is board certified by the American Board ofPsychiatry and Neurology in general psychiatry and forensicpsychiatry.

Congratulations To the Class of 2013 resident physicians graduating this

year. Read more about them on page 1 of the July/AugustInTouch.

Chief Resident Physician Zahra'aSalah, MD, has accepted a positionas Internal Medicine Core Facultymember St. Mary Mercy effective July 1.In addition, Dr. Salah will be on staffat Infinity Primary Care.

Internal Medicine resident physiciansSwati Choudhary, MD; Salim Hamadeh,MD; Sandesh Murali, MD; andAbdulkareem Sharaf, MD, took first place

at the Spring Chapter of the MichiganAmerican College of Physicians (ACP)Doctor’s Dilemma™ Championship in May. St. Mary Mercy’ssecond Doctor’s Dilemma™ team, coached by ChiefResident Physician Zahra'a Salah, MD, will be advancing

to the Michigan Chapter competition held this September.Winners of this competition will represent Michigan in thenational ACP competition in April 2014.

Internal Medicine Resident Physicians

Working at MAPI/HOPE Clinics On July 1, GME beganincorporating visits to theHope Wayne Medical

Clinic and MichiganAssociation of Physiciansfrom India (MAPI)Charitable Clinic intothe Internal Medicinecurriculum for PGY-2 and PGY-3 residentphysicians. During theirambulatory rotation,the resident physicianswill get an opportunityto work in these clinicson the second and thirdSaturdays of each month.

“Working at theseclinics for the uninsuredgives our resident physicians the experience of treating adifferent patient population,” said Chief Resident PhysicianSandhya Misra, MD. “Not only are they helping patients,but they are also understanding how to utilize communityresources and give their services back to the community.”

Hope Wayne Medical Clinic, Westland, and MAPI, LathrupVillage, provide free medical care to low income childrenand adults without medical insurance.

Quality Improvement Projects As part of GME’s commitment to Quality Improvementin health care at St. Mary Mercy, a new project entitledMedication Reconciliation Quality Improvement Project

(MRQIP) was rolled out by Yassir Sirajeldin, MD, InternalMedicine, and Loraine Lee, MD, Family Medicine, in June.MRQIP addresses medication reconciliation rates at St. MaryMercy. Accurate medication reconciliation is an importantstep in a patient's admission which decreases the rate ofoverall mortality and adverse harmful events in the patientpopulation.

William Cardasis, MD

L to R: MAPI Past President Kirit ShaMD; James Kruer, MD; MAPIChairperson Rajesh Gulati, MD;and MAPI President K.C. Joseph, Mat the MAPI clinic open house inLathrup Village.

Zahra'a Salah, MD

Documents

July/August 2013 InTouch newsletter