Joshua Stewart Terryjterry07@baker.edu617 Radford Place

Knoxville, Tennessee 37917(423) 432-9574

EducationMicrocomputer Support Specialist Diploma Computer Information Technology DiplomaTennessee College of Applied Technology January 2013- July 2014Harriman, Tennessee

Associate's Information TechnologyBaker College OnlineFlint, MichiganAugust - Current

CertificationsInternet and Computing Core Certifications

2013◆ Computing Fundamentals◆ Key Applications◆ Living Online

CIW Certifications 2013

◆ Internet Business Associate◆ Network Associate

Comptia Certifications 2014

◆ A+◆ Network+

Backup Academy Certified Professional 2014

MicroComputer Support Diploma 2014

Computer Information Technology Diploma 2014

Apple Certified Associate: Mac Integration 10.92015

Experience

Site Support ITJacobs Engineering

● Create, change, and delete user accounts per request.● Create, change, and delete mailboxes, service accounts, and

listservs● Repair and recover from hardware or software failures.

Coordinate and communicate with impacted constituencies● Develop and maintain installation and configuration

procedures● Assist in developing long-term strategies and capacity planning

for meeting future desktop hardware needs.● Conduct research on desktop products in support of PC

procurement and development efforts. Evaluate and recommend products for purchase

● Write technical specifications for purchase of PCs, desktop hardware and related products

● Installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance.

● Upon request performed data backup and recovery.● Troubleshoot and maintain operating systems, business

applications, security tools, email, PCs, local and wide area networks.

● Malware removal and system containment● Installing, configuring, and maintaining network printers,

phones, and fax machines.● Creating and maintaining telecomm username, passwords, and

voicemail.● Administered SMS alert system.● Provided hardware/software installation, server maintenance,

trouble resolution, root cause. ● Procured software licenses and all technology related hardware

including PCs, Switches, Routers; etc.● Assisted users with setting up conference calls, new accounts,

web/network presentations, and voicemail.● Supported remote connections via Anyconnect VPN

Internship-Shop ForemanTennessee College of Applied Technology

● Tracked, troubleshot, diagnosed, resolved and documented computer related issues for customers

● Assisted customers with hardware installation and driver updates

● Oversaw PC repair, malware removal, software installation and upgrades on all customer computers performed by other students

● Upgraded Windows 7 to Windows 8 for United Way of Roane County on company computers

● Installed Network Printers for TCAT Shop ● Performed daily preventive maintenance on all shop computers● Ran and terminated CAT5e cable● Point of Contact for customer related questions, follow-ups,

issues or complaints● Supported the following operating systems: Windows XP,

Windows Vista, Windows 7, Windows 8, Ubuntu 14.04● Mentored new students● Set-up Windows Server 2012● Used virtual machines to better utilize equipment

QualificationsSkilled in identifying, troubleshooting, and resolving technical issuesOutstanding communication skillsActive learner with knowledge of

● Active Directory● Microsoft Exchange● Cisco Anyconnect● DameWare● TeamViewer● Outlook and other Microsoft Office software● Microsoft Access● SMB, AFP, LDAP, Open Directory● Hardware Repair & Upgrades● Printers/ Printer Hardware Installation & Upgrades● Anti-Virus/ Malware Removal ● Windows Operating Systems XP/ Vista/ Win7/ Win8/ Windows 10● Mac OS X ● VM Software● Security, Backups & Recovery● Networking: Cat 5/ Cat 6 Cabling, TCP/IP Protocols; Network

Topologies

Awards and Honors● Army Achievement Medal X2● Army Accommodation Medal

● Army Good Conduct Medal● National Defense Service Medal● Global War on Terrorism Service Medal● Iraq Campaign Medal w/ campaign Star● Army Service Ribbon● Overseas Service Ribbon● Armed Forces Reserve Medal w/ M device● Selected and competed in Tennessee ARNG 1st Annual Warrior

of the Year Competition● Awarded State “Top Gun” during Tennessee ARNG Gunnery

Tables

ReferencesMargaret SimmersNetwork Administrator- Tennessee College of Applied Technology1745 Harriman HwyHarriman, Tennessee 37774(865) 314-6295

Gerald ClevengerSystem Administrator10208 Technology Dr, Knoxville, Tennessee 37919(865) 640-5229

Sean AdkinsSupervisor -Covenant Health Security1901 Clinch AveKnoxville, Tennessee 37919(865) 221-1342

Kelo Whitmire1SGT- 253 Military Police Co.2325 Old Hwy 95Lenoir City, Tennessee 37771(865) 986-3919