JSA --- PDSA Form Please complete all information and answer each question NAME: Jeff Hunt, Vernon Gladden, Irene Claw

DEPARTMENT: Transportation DATE: 10/05/04

What needs to be improved and what specific outcome needs to occur? New bus driver trainees/ complete training and stay with department, at least a 10% increase or the previous year. What is the current condition and data that supports the need for improvement? New trainees not completing their training leaving us with insufficient staff to run effectively and efficiently.

STU

DY

Who are the direct customers of the improvement and how will this benefit them? Area supervisors/ with give us additional staff to cover routes, activity trips, and allow employees leave when requested Alignment---What District priority does this improvement support?

Strategic Plan Goal # 3

Department Plan Goal # 1 Efficient and effective operation Add and retain certified drivers 10 % increase over previous year

PLA

N

Strategy--- • What is the general approach to achieving the outcome? Meet with area supervisors, and

instructors to brainstorm areas in need of improvement. Also, survey current drivers for any ideas. Collect data to see how many took training in the past year, and how many completed so we have a base line to work with.

• What resources may be needed and who else will be involved? Survey past and present trainees to collect data about class material and content to see if it was presented in a way they could understand.

• When and how will the improvement be evaluated for results? Starting with the next driver training class. By surveying class attendees.

Steps Actions to Accomplish Plan Person

Responsible Results

Action Step Completion

Date # 1 Meet with Instructors about classes Area

supervisors Continuous

# 2 Instructors would survey trainees Instructors Continuous # 3 Additional training for instructors Supervisors and

instructors on going

# 4 Analyze surveys and make changes as needed

Supervisors and instructors

Ongoing, end of current year

Will this require additional fiscal resources? X YES NO Estimate cost $ 10,000.00

DO

Will this require additional human resources? YES X NO Estimate cost $

STU

DY

What were the accomplished improvements and outcome results?

What was the impact of the improvement on the direct customers?

AC

T How can this be refined or improved?

Can the improvement be transferred to other areas of the organization? If so, how?

What modifications/refinements will be put in place for the next improvement cycle?

When will this be evaluated again and by whom?

© 2003 Jim Shipley & Associates, Inc. Rev. 12/30/03