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JS JOURNAL House Magazine of J . Sainsbury Ltd October/November 1970

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Folkestone

Contents/148

2 Folkestone 8 Harpenden

11 Norwich 15 The Retail Management Training

Programme 18 Faster is Fresher 20 Yogourt 25 A Retirement Party 26 Veterans at Southsea 27 Staff News Our cover picture was taken one fine day in Harpenden.

Folkestone branch opened on 29 September. At 11,020 sq. ft., it is the biggest of the three branches featured in this issue. There are 18 checkouts. On Monday 28 we had a visit from the Mayor and Mayoress of Folkestone, Councillor and Mrs. J. M. Jacques. They were accompanied by members of the Council and various officials and shown around by the Chairman. In the picture above Mr. J . D. is demonstrating how the conveyors at the checkouts work.

The next morning the branch was opened by Mrs. J. D. Sainsbury (above, right) who was presented with a bouquet by Miss J . Peall. Later our landlord called, the Flight Hon. the Earl of Radnor, on the right with Lord Sainsbury and Mr. J . D. He is also Viscount Folkestone and his family have had estates in the area for more than three hundred years. Another important visitor on opening day was a lady (far, right) who has been our enthusiastic customer for over seventy years.

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Folkestone

Two hundred years ago Folkestone was a notorious smuggling centre. Today it still does good business with the Continent but of a more respectable nature. Food is very expensive in France and more and more housewives find it cheaper to come over on the ferries from Calais or Boulogne to do their shopping in England. For example, Normandy butter costs about three times as much in it's native land as it does in JS. Most of the South coast ports are encouraging this trade and the firm is joining in with a friendly notice by the main door and two checkouts which accept foreign currency. Of course, Folkestone is also a popular resort so many continental visitors come over for their holidays in any case. We have been trading in the town since 1909, the year that Bleriot flew the Channel for the first time and landed in nearby Dover. Perhaps we will remember that our second branch opened in the year Concorde first went supersonic. The top picture on this page is of the stock office. There will be one of these in all new branches to relieve congestion in the general offices. The other two pictures merely demonstrate that the staff are friendly and the customers enthusiastic about their new Sainsburys.

Our branch is situated on The Leas, a wide promenade with lawns and flower beds stretching for over a mile along the top of the cliffs. The War memorial is outside and nearby there is a statue of William Harvey who was born in Folkestone in 1578 and, as you all know, discovered the circulation of the blood.

Folkestone

On the left is Mr. E. G. Ricketts, the Manager. His Deputy is Mr. R. Dart, centre left, and next to him are two Assistant Managers Mr. E. W. Smith and Mr. E. Sharpe. At the bottom are A/Ms Mr. D. B. Carey and Mr. B. Page. The Meat Manager is Mr. C. Hall and Chief Clerk Mrs. Holland.

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The top picture shows the exterior of the branch. We share the development with The Welfare Assurance Company whose offices

are still under construction. The war memorial is in the foreground. We are marvellously situated on the cliff top. There is a wide balcony

outside the canteen where staff can sun themselves and look over the beach and the busy Channel to France.

7

Harpenden

8

The Encyclopaedia Britannica describes Harpenden as "an urban district in the Hemel Hempstead parliamentary division 5 miles NNW of St. Albans . . . It is a residential district from which many people travel daily to London. West of Harpenden Common is Rothampstead Experimental Station, a centre for agricultural research founded by J. B. Lawes and opened in 1843" This is one of the World's leading centres for research into all scientific aspects of farming. Old hands, who keep their copies of the Journal, can read all about it in their copy for March 1960 I We have had a branch there since 1938. That one closed down, as our cover shows, when the new one opened on August 25. The floor area is 10,597 sq. ft. The entrance (opposite) is set back from the street and there is a small and pleasant forecourt in front. The front part of the building will be sub-let but could provide space for expansion. On the roof there is a public car park. The canteen extends over this area. There are 15 checkouts (below, left). These and future branches have lights which go on when the cashier switches on her cash register. In the picture nos 1 to 13 are working but 14 and 15 are not. When she wants to call the supervisor the bell rings as before and the light blinks on and off. This is a development from the type introduced at High Wycombe earlier in the year.

Harpenden

Manager is Mr. G. Davies, on the right in the picture. With him is A/M Mr. P. Daniels. The other Assistant Managers are, on the left, Mr. N. Richmond and Mr. M. Hall and in the centre, Mr. P. C. Hopkins. Below him is Meat Manager Mr. A. Sansum. In this column are Mr. Bridgman, Miss J. Manning and Miss V. Norwood and last but not least, a satisfied customer.

Norwich, Magdalen Street On the same day as Harpenden our second supermarket in Norwich opened. It is in Anglia Square, off Magdalen Street, where we had a service branch for 40 years until our

first self-service opened in the city in 1965. At 10,062 sq. ft. this one is slightly smaller than St. Stephens but big enough when you consider that the two are hardly a mile apart.

There are 15 checkouts. On this page are the front of the shop which opens onto a covered walkway, and a general view of the interior.

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Norwich

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Norwich, according to Baedeker's Guide, is "the busy county town of Norfolk, an irregularly built city with a medieval air, situated on the river Wensum . . . A regional centre, with good shops (two at any rate) it has an important corn and cattle market. Its manufactures include shoes, mustard, starch, man-made fibres, electrical machinery and beer. The breeding of canaries is a minor industry." Weaving was once important in Norwich and this was centred in Magdalen Street and the great prison reformer Elizabeth Fry was born a few yards away in 1780. The Cathedral, as you can see on the opposite page, is not far away. Begun in 1096, the original building was completed fifty years later, but as with most cathedrals, bits have been added over the centuries. The great spire, its most obvious feature, was rebuilt in the late 15th century after the original one fell down in 1362. But, as with any thriving city, various changes and developments are taking place in Norwich and Anglia Square is one of them. When complete it will consist of 120 shops, plenty of offices including the headquarters of H. M. Stationery Office, a large computer centre, a multi-storey car park for 800 cars (top picture) and an Odeon Cinema (centre). The cinema is unusual at a time when old ones are turning daily into bingo halls. It will open next July with 900 luxury seats and a bar, so J S staff are conveniently placed for a quick beer and a look at "Carry on Shopping" after work.

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Norwich

Here the Manager is Mr. J. H. Jenkins. Below him, to the left is Deputy Manager Mr. T. G. Saunders with Mrs. Beryl Thompson. To the right is A /M Mr. A. R. Jary with Chief Clerk Muriel Bidwell. The other A/Ms are Mr. B. A. Blyth and Mr. B. W. Dougherty. Meat Manager is Mr. R. F. Henderson and Chief Cashier Margaret Trott.

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The Retail Management Training Programme

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The Main Conference Room The course seeks to avoid a classroom atmosphere; the delegates are seated in a " U " shape to encourage discussion across the room.

For many years 2 Dulwich Village has been a favourite stopping place for management staff visiting London. Now it has assumed an even more significant role for management. In April 1970, the hostel closed its doors to open four weeks later, after extensive alterations by the Engineering Division, as Sainsbury's Management Training Centre, administered by Central Training Section of the Personnel Services Division. The main conference room is part of an extension built in 1968, and is now a fully equipped lecture room seating twenty-five to thirty persons. On certain occasions, such as senior management conferences, it has been used for up to eighty persons. Upstairs the former bedrooms have become conference rooms, but being much smaller, are ideal for

small group discussions. The first series of courses to be mounted in the Management Training Centre was on Retail Management. There are nine of these courses, each of a fortnight's duration, devoted to the study of modern management. They are being attended by supermarket managers and reserve managers, and plans for next year include courses for all management grades in the branches. The Board has given full backing to the training programme, and several of the directors, including the Chairman, visit each course to talk on specific subjects, and to meet the managers personally. Area General Managers and District Managers are also frequent visitors—they welcome the opportunity to see the course in action.

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A Study in Concentration Three branch managers have a problem to solve, and probably not as much time as they would like. This sort of concentration is typical of all the Retail Management Courses.

Whilst attending the course, managers study a wide range of subjects, varying from modern thinking on motivation, leadership and organisation to the financial implications of running a large supermarket. The courses are residential, the nearby Durlstone Manor Hotel becomes a J.S. establishment during each one; but if anyone was looking for a restful fortnight away from the hustle and bustle of the store—then they were sorely mistaken. The accent of the course is on participation— time devoted to lectures has been kept to a minimum, and course members are involved in many group discussions and exercises. Project work occupies several evenings, so the course does not automatically end at six thirty sharp. Indeed, such has been the enthusiasm amongst the managers that lights have been seen burning at Dulwich as late as eleven o'clock at night—this gives some idea of the work involved. You may be saying "All work and no play makes Jack a dull boy", but even in such an industrious setting there has always been an air of informality and an opportunity for occasional relaxation. On the free evenings each course has devised its own particular amusement—there have been bowls enthusiasts, dart fanatics, beer tasters and even poets!

Ode t o X and Y In July we were told, you must go To Dulwich on R.M.C.5, The 3rd August came and to our venue by train And car we began to arrive. We met Tony, Peter and Mr. Griffiths too, Who gave us the low-down on what we would do. We listened and talked from nine 'til ten On how to be managers and leaders of men. On Tuesday we made jig-saws and leggo too And helped to win World War Two! In syndicate we studied the art of delegation And asked to be given more information On how to make a greater success Insteady of such a bloody awful mess 11 The theory behind high finance Led our brains on a merry dance. They told us how to control our stock To get the company out of hock! Budgetary control reared its ugly head To keep the accounts out of the red I While industrial relations squeak at the joints The three circle principle has its good points. The skilful art of communication Became a source of revelation, Dick passed a message down the line. After five had told it, he said "that's not mine!" Our targets were set, we went on our way Knowing that we would win the day.

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The spokesman (above) Each manager takes it in turn to be a spokesman—his job is to present his group's findings to the whole course. He has to collate contributions from his colleagues and be able to put them over clearly and concisely. The course of eighteen managers splits into three syndicates of six and there has been considerable competitive spirit among them. In the background the "Three Circles" are displayed—this is the theme of the course "Leadership and Management".

Coppersmiths (below) This group of managers is tackling the organisational problems of that well-known firm "Coppersmiths". The exercise involves the organisation of a new type store— allocating departmental responsibilities and writing job descriptions for the managerial staff. The syndicates have also to draw up a management structure plan for their own stores. Each group has to present its solution for the rest of the course to compare and sometimes to criticise.

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Faster is Fresher

Although it might appear straightforward it takes a lot of organisation to fill all those shelves in the branches. Indeed, practically every means of transport known to man is employed so that the various foods will arrive in prime condition and at minimum cost. Special trains bring meat from Scotland. Boatloads of butter arrive from Amsterdam. Tankers full of wine travel overland from Romania. And many of the more perishable items come in by aeroplane. If you grow your own, you'll know that today's fruit or salad is better than yesterdays. Aeroplanes therefore help to make much of our produce the freshest available. For instance, it is normal for lettuces to be growing in Holland one day and on our customers' lunch table the next. Consignments beans, chicory and grapes arrive regularly. Our picture shows a DC8 full of 10,000 kilos of grapes from sunny Spain being unloaded at rainy Stanstead. This plane had been chartered by our Spanish suppliers. Some are chartered by us. Often we buy whole loads on the open market— for example, out of season strawberries from New Zealand or California. Frequently we share a plane with other firms. But however it's organised it means that our produce couldn't come much fresher.

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yogurt

When we were students my wife and I often went to a very cheap cafe called "The Swiss" near Tottenham Court Road tube station. It has long since disappeared under London's tallest office block but we well remember its window with rows of tumblers full of yogurt fermenting gently and gathering a layer of dust. They made it in the traditional way known since time began, by adding to milk, boiled then cooled to blood heat, a dollop of yesterday's batch and laaving it overnight. It tasted marvellous and we considered the dust an essential ingredient. I asked them at our suppliers if there was any real difference between this and the yogurt they produce in such vast quantities for us and they said "yes there is—ours is cleaner I" Yogurt probably originated in the Balkans, in a shepherd's goatskin. It is still very widely used there and all over Asia Minor to India. In these very hot countries the impossibility of keeping milk fresh was turned to advantage. It was a chancy business though, for the Bulgars knew little of microbiology and extra impurities could ruin the yogurt. It was not until around 1880 that science had advanced sufficiently for yogurt to be defined as the product of souring milk under the influence of the bacteria Strepto­coccus Thermophilius and Lactobacillus Bulgaricus and it became possible to produce yogurt commercially with a reason­able degree of control. All the same it was never particularly popular in Western Europe until recently. Perhaps "natural" yogurt was too sour for the sweet-toothed British. But the trend towards prepared foods has encouraged the food trade to experiment and one result is that fruit yogurt has been a spectacular success. I should point out that our own-label yogurt is made with "real fruit." "Flavoured" yogurt is made

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with syrups and essences. The method used to make fruit yogurt in bulk is described some­what cagily in the captions ("competitors, you know"). Natural yogurt is prepared slightly differently—the basic mix is loaded straight into the cartons, each is inoculated and left to ferment individually. This is more or less the traditional method and is considered to give the best results. However, with fruit yogurt the widely differing amounts of acid, sugar and so on in the fruits make it impossible to produce consistent results at present. Finally, in case you regard yogurt merely as a beneficial but non-fattening lunch, there are one or two other uses for it. At breakfast it is very good with muesli and added to fruit salad (fresh, not tinned) in large quantities it makes a delicious pud. But a combination which crops up in all the countries where it is native is yogurt and diced cucumber. In the Middle East it is eaten with Kebabs and in India with curries and especially Tandoori dishes. The cool astringent taste comple­ments these highly spiced foods. As a salad, mix the two as you please and add some chopped mint or garlic or both if you like them. This is excellent as an extra with other salads or as a beginner to an elaborate meal. If you want to make it more substantial, prawns, currants, green peppers, radishes, almost anything could go in. Marvellous. And healthy too. Yogurt is alleged to be full of health giving properties. The Russians claim to have well over 500 citizens living in Georgia, deep in yogurt country, who are more than 120 years old. Indeed one hearty old boy is said to be about 165. Western authorities are sceptical of these claims though I can't help feeling that had they been living on stout instead of yogurt the well known book of records might have been more inclined to believe them. And there is a story that King Frangois 1 of France, whose stomach troubles had baffled the doctors of the day, was cured by a man from Constantinople who gave him "milk curds prepared in a certain way". His astonished French colleagues never found out what it was!

There is nothing special about the milk in yogurt and it arrives from the farms in the normal way (opposite page). The man in the front is applying milk test No. 1. It is easy to smell if there is something wrong.

Low fat yogurt is made from skimmed milk—the cream is used for other things. In this evaporation plant (above) the milk is reduced to to about half its original volume, until it contains 16.5% solids instead of 8.5% (full cream milk

has about 12% solids). This is the "basic mix".

The basic mix is pumped into one of the furthest tanks (below). Sugar is added at this stage. At 110°F the starter is added to the mixture and it is left to incubate. When it has reached the required acidity it is transferred to the nearest vat and cooled to 55°F. The starter consists of equal parts of Lactobacillus Bu/garicus and Streptococcus Thermophilic and is prepared in laboratory conditions.

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MNSBURY The yogurt is now ready. It is drawn off as required into these containers (top left) which are then connected to the filler machines. It is at this stage that the fruit is added. It is supplied ready for mixing into the yogurt.

The fruit yogurt is pumped through the filler machine into the familiar plastic cartons.

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The machine produces the filled and covered cartons at great speed and they are then loaded by hand ready for delivery (left).

But first the yogurt is put in cold storage for 24 hours (centre, left). This arrests fermentation. Left at room temperature it would quickly become too acid.

Meanwhile the inevitable laboratory testing is carried out at every stage and on the final product. Below left is a penetrometer which, as the name implies, measures consistency by the resistance of the yogurt to its sinking to the bottom. They also check acidity, sugar and so on and make bacteriological tests as well as keeping the yogurt culture under controlled conditions.

They even taste the stuff.

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And this is what finally arrives on the shelves and leaves again at great speed. The seven flavours we sell are strawberry, raspberry, hazelnut, apricot, pineapple, blackcurrant and mandarin. Strawberry is easily the most popular followed by raspberry. The others are a long way behind but still sell very well.

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A retirement party On Wednesday, 5th August at the Griffin, Kingston, there was a cheerful looking party held for two managers who retired at the end of July. Both of them had joined the company in 1926. They are.

on the left, in the picture below, Mr E H Baldwin who had managed several branches around the Kingston area and finally Epsom, and on the right Mr L E Waters who retired

from Chelsea. He had managed half a dozen branches in the London Area. With them is Mr Leach. The bottom picture is of the whole party.

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Veterans' Day Out at Southsea Nine coach loads of Veterans went off in sunny weather to enjoy a day in Southsea on June 18. Three of them are below looking very happy about the visit.

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Staff News

Mr. A. Court who has been promoted to Senior Management is Senior Buyer of the Produce Division from July 1st. He joined JS in 1953 and has been with our Produce Division since 1958,

M o v e m e n t s and Promot ions

Managerial Appointments

T. DELVES

D. KNIGHT

W. MCGOVERN

P. MULLINS

E. RICKETTS

J. H. SMITH

from Reserve Manager at Bury Park to the Management of Harpenden from August 3 from Reserve Manager a t Solihull to the Management of Halesowen from August 1 from Reserve Manager In training to the Management of Walton from October 12 from Reserve Manager a t Bognor to the Management of Richmond from June 24 from Reserve Manager at Bedford to the management of Northfield from October 19 from Reserve Manager a t Crawley to the Management of Folkestone from September 7 from Reserve Manager a t Crouch End to the Management of Palmers Green from August 29

Appointment to Manager P. MARSDEN

R. PINWILL

Assistant Manager at Debden to the Management of 82 Kingsland from October 4 Assistant Manager at Central Croydon to the Management of 68 Croydon from September 7

D. BECKER

D. BRAMHAM

G. COLLINS

T. DRANSFIELD

I. EVANS

Promoted to Reserve Manager s. SANDPORD Tonbrldge from September 10

Managerial Transfers j . BAKER from Reserve Manager at Hove to

Reserve Manager a t Worthing from August 17 from 82 Kingsland to further Self-Service Training, then to Management of Harlow from October 6 from Harlow to further Self-Service Training from August 31. then to the Management of St. Stephens, Norwich from November 30 from 189 Kensington on closure to Reserve Manager at Putney from June 29 from Richmond to Rugby from July 7 from 51 Ealing on closure to Reserve Manager a t Cricklewood from August 3 from Reserve Manager a t Derby to Reserve Manager a t Burton-on-Trent from August 31 from Northampton to further Self-Service Training, then the Management of Gloucester on opening from Dagenham on closure to Lea Bridge Road from June 29 from Hampstead on closure to Brent Street from August 17 from Reserve Manager a t Greenford to Reserve Manager at 87 Ealing from July 27 from Southall on closure to Reserve Manager a t Greenford from July 27 from Reserve Manager at 16/20 Holloway to Reserve Manager a t Romford from August 24 from Brent Street to Self-Service Training from August 17 from 68 Croydon to West Wickham from August 11 from West Wickham to 9/11 Croydon from August 10 (Decimal Store) from 51 Ipswich to Reserve Manager at Colchester from July 14

B. GORHAM

L. HAMMOND

A. HOWELL

D. MADDOCKS

L. NETHERTON

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I... PRICE from North Finchley on closure to Reserve Manager a t Amersham from June 24

s. RICHARDSON from Reserve Manager a t Amersham to Reserve Manager a t Gerrards Cross from May 5

F. ROWELL from Kingsbury on closure to Self-Service Training from August 3

w. YEATES from Halesowen to Northampton from August 3

Promoted to Assistant Manager T. j . BURROUGHS Stockwell from July 27 p. CAULFIELD Tonbridge from June 8 D. R. CRAOO Chichester from July 27 p. CRONIN London Road, Brighton from

Junes R. J. FULLEX Ashford from June 15 F. QASSON Wallington from July 13 c. GRAVES 40 Walthamstow from May 11 R. HAWKINS Purley from June 8 a. p. miiioN Ashford from June 15 ?. KELLY Chelsea from July 20 a. o. KENNEY Kingston from August 10 p. LONGSTAFF Central Croydon from June 29 T. j . MCHUGH Burton-on-Trent from June 15 D. WLSOM 12/16 Kingsland from July 6 p. J. HONTAGU Central Croydon from March 16 p. J. OGDEN Portsmouth from August 24 R. SMITH Nottingham from June 29 K. A. TACEY Rugby from June 15 J. WARD Bury Park, Luton from June 8 D. R. WHITE Redhill from June 1 T. WHITE Victoria from July 13 i. E. YARROW Victoria from July 27

Meat Managers Transfers from Whetstone to High Barnet from June 29 from closure of Hampstead to Brent Street from August 17 from High Barnet to Palmers Green from June 29 from Iloddesdon to Magdalen Street, Norwich from August 3 from North Finchley on closure to Whetstone from June 29 From S/S/T a t Tonbridge to Reserve Head Butcher a t Tunbridge Wells from July 2 From Lewisham to Bromley from September 1 from Kingsbury on closure to Colindale from August 3

Promoted to Meat Managers D. E. EURCH Nuneaton F. SCALES Tonbridge r>. R. SHELSWELL 1/4 Baling

B. HENDERSON

IX MORGAN

C. WHITELOCK

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D. Parker B. Henderson D. Hughes

40 Years' Service Congratulations to the following colleagues who have completed long service with the firm.

j . R. AUSTIN Chopping Machine Operator (Factory, Blackfriars)

w. G, BELL Head Butcher, 176 Streatham K. G. BOSTON Manager, Crlcklewood MISS M. j . OBOUCH Grocery Supervisor

(Mr. A. G. Booth's area) p. E. DUNCAN Driver, Basingstoke Depot s. T. EASTWOOD Bakery Buying, Head Office L. FRANKLIN Manager, St. Albans L. w. HAMMOND Manager, Lea Bridge Road L. HANSFORD F. A. HUNT A. E. LONG

Factory Engineers, Blackfriars Factory, Blackfrlars Assistant Head Butcher, London Road, Brighton Chief Quality Controller, Bacon Department, Basingstoke Depot Manager, Warehouse & Transport, Blackfriars

s. J. PARTRIDGE Reserve Manager, 426 Ilford Meat Supervisor Management Development (Retail) Driver, Blackfrlars Assistant Manager, Barking Manager, Collier Row

MISS M. L. WARNER Salaries Office, Streatham F. c. WHITE Head Butcher, Bognor MISS D. WINTER Clerical Supervisor

(Mr. L. A. Lewis' area)

25 Years' Service MRS. i. w. FAntBURN Relief Chief Clerk,

Hoe Street, Walthamstow MRS. w. c. ISAAC Security MRS. A. F. RIDGWELL P/T S/W, Chelsea MISS p. o. ROBERTSON Chargehand, Factory,

Blackfriars MISS E. w. WHEELER Chief Clerk, Cowley

F. R. MUNNS

L. A. NOOT

F. H. POLSON F. POWIS W. W. SHAW H. T. STANDEN H. K. STEVENS

Award Winners Congratulations to the following colleagues who have won awards in the Grocer's Institute Examinations for 1970.

MASTER MEMBERS

R. MILES A/M a t Crawley, now taking over as PA to Mr. A. Booth Nestle Prize of £75.0.0 and one week in Switzerland

D. w. HUGHES PA to Mr. A. Booth for past two years. Master Member of the Grocer's Institute

MEMBERSHIP

c. M. KLLMAN Farnham International Prize of £25.0.0

ASSOCIATESHIP (Junior) D. PARKER Walsall

Roberts Newton Shield and £15.0.0 B. HENDERSON Drury Lane

Swiss Cheese Union Prize

INTERMEDIATE (Senior) R. A. LATHEY Balham

Brooke Bond Oxo Prize of £30.0.0

INTERMEDIATE (Junior) A. D. GRIEVE Nottingham

Cullen Gibson Prize of £11.11.0

PRELIMINARY

A. CARTER Nottingham Bibby Prize of £10.0.0

MEAT TRADES BASIC FIRST YEAR

j . HOLTMAN Winchmore Hill Woodhouse Hume Award of £2.12.6

A. ACKERMAN Crouch End Hedges Award. Set of Butcher's tools

J. Holtman

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Retirements We send our beat wishes to the following colleagues who have just retired.

E. H. Baldwin

Mr. J. H. Alexander was engaged on February 2,1926, as a Delivery Lad a t 9/11 Croydon. On November 9,1925, he was regraded to Warehouseman and transferred to 68 Croydon. In August, 1926, he went to Coulsdon and from there to Purley on June 16 1928, where from March 5,1940, he took up his duties as a Porter/Poulterer. On September 11,1950, he became a Poulterer and moved back to Coulsdon on August 25,1952. Whilst a t Coulsdon he became a Leading Poulterer and moved to 73 Croydon on January 18,1954. With the cessation of this grade he became a Warehouseman and as such was transferred to 68 Croydon Self-Service branch on May 31,1965. He was promoted to Senior Warehouseman on December 4,1967, and remained in this capacity until his retirement on May 30,1970.

Miss K. Arnott commenced with the Company on February 17.1968, as a Daily Domestic Assistant at Watney Street. She continued in this capacity until her retirement on June 6,1970.

Mr. H. Arrowsmith was engaged on November 23,1965, as a Warehouseman at Bristol. He remained with the Company in this capacity until his retirement on May 30,1970.

Mr. R. B a g s h a w was engaged on January 8, 1940, as a Warehouseman at Portslade. He was regraded to Porter/Poulterer on November 1,1948, and to Poulterer on March 13,1950. With the cessation of this grade he was regraded to Warehouseman in February 1959 and to Senior Warehouseman on December 4,1967. He remained as such until his retirement on August 2,1970.

Mr. E. H. Baldwin was engaged on July 19, 1926, as a Learner a t Cricklewood. From there he moved into the Kingston area and after his return from National Service he was promoted to Assistant Manager on March 28,1948. On December 31,1962, he was appointed to Manager a t Ewell. He took over Esher on June 14,1965, and returned to Ewell on January 23,1967. When Ewell closed on July 1969 Mr. Baldwin went to Kingston as Reserve Manager and from there to Leatherhead in January 1970. He took over later in the year as Belief Manager a t 21 Epsom and stayed there until his retirement on July 31,1970.

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F. G. Burnage F. W. Borley

Mr. F. G. Burnage was engaged on August 14, 1922, as a Learner a t 147 Eastbourne. In June 1934 he was regraded to Salesman and later to a Butcher's Cutter. In June 1941 he took up his duties as a temporary war-time Manager a t 3 Hove and Haywards Heath. After the war on August 9,1946, he was made a Belief Head Butcher. On October 26,1962. Mr. Burnage was transferred to Victoria as Beserve Head Butcher and on August 1 1967, went to 10 Eastbourne in the same capacity. He was transferred to 31 Eastbourne on July 7,1969, and remained there until his retirement on June 27,1970.

Miss G. F. Bartho lomew joined the firm in 1929 as a Junior Clerk a t Beckenham and took over the duties of Chief Clerk a t that branch in December, 1933. She was appointed as a Branch Auditor in September, 1950 and in the last few years prior to her retirement on June 27,1970. was involved a great deal in the training of branch clerical staff from all areas.

Mr. C. Blundy was engaged on November 2. 1965, as a Warehouseman at Coventry, where he has remained until the date of his retirement on June 30,1970. Mr. Blundy is continuing to assist after his retirement on a part-time basis.

Mr. F. W. Borley joined the Company as a Driver on November 19,1924. He went to the Depot a t Woolmer Green during the war and resigned in 1945, rejoining in February 1849. He continued as a Driver until December 1959 when he became a Receptionist in Stamford House, and retired on June 26,1970, after 42 years' service.

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^m^^ ^ P r ^ i ^ n n E. Boulter S. J. Brown Miss M. E. Cook A. Earl

Mr. E. Boulter was engaged on November 8. 1926, as a Learner a t 87 Ealing. He was on National Service from December 2,1940, to February 4,1946, and on his return went to 2/4 Ealing as a 1st Hand. He was promoted to Assistant Manager in February 1951 and to Manager on the Spare List on December 3,1962, and during this period worked a t many branches in the Harrow area. Mr. Boulter was appointed Manager of 177 Haverstock Hill on February 7, 1964, and continued to manage this branch until his retirement on September 25, 1970.

Mr. S. J. Brown was engaged on January 19, 1925, as a Learner a t 16/20 Holloway. During the ensuing years he worked behind the counter until August 29,1938, when he was promoted to Manager a t Cockfosters. Apart from his period of National Service Mr. Brown continued in his capacity as Manager, taking over the Management of several different shops in the area. He was Manager at Palmers Green a t the time of his retirement on August 28, 1970.

Mrs. M. Connolly was engaged on July 27, 1941, as a Daily Domestic Assistant at Bedford and remained there until January 24,1942, when she had to resign for domestic reasons. She re-joined the Company at the same branch as a Daily Cook on September 24, 1962. Mrs. Connolly retired from Bedford branch on July 18, 1970.

Mrs. M. E. Cook was engaged on August 20, 1928, as a Clerk. For the next 10 years she worked at branches in the Kingsland area and resigned from Stamford Hill to get married in February 1941, where she was employed as a Relief Chief Clerk. On February 19,1959. she was re-engaged as Chief Clerk at 12/16 Kingsland where she remained until October 23, 1968, when she transferred to 16/20 Holloway. Mrs. Cook retired from 16/20 Holloway on May 9, 1970.

Mr. S . E. Cooper was engaged on November 14, 1929, as a Driver. He went on National Service on June 28, 1943, and on his return on November 18,1946, he took up his duties again as a Driver. On March 17, 1969, he was transferred to the Transport Office on clerical duties and was granted an early retirement, for health reasons, on July 31. 1970

Mrs. I. C. C o w a n commenced with the Company February 15, 1960, as a part-time Supply Woman at Belmont. On December 24,1964, she had to resign as she was moving her home to Bognor and a t that time there were no suitable vacancies in that area. However, as soon as it became possible, on March 23,1965, she was re-engaged as a part-time Supply Woman at Bognor. When this branch was replaced by Self-Service she became a part-time Supply Assistant. She remained as such until her retirement on June 26,1970.

Miss I. C. Doyle was engaged on November 25, 1929 as a Despatch Saleswoman at Guildford. She resigned on June 30,1934. and was re-engaged on November 16,1936, as a Grocery Saleswoman at the same branch. In March 1949 she was regraded to a Till Clearer and remained as such until, a t her own request, she went back in the shop in May 1952 when she was regraded to a Leading Saleswoman. Miss Doyle took over duties as a a Display Assistant when Guildford went over to Self-Service and on October 17,1966, was transferred to Farnham in charge of the Display Department there. On January 1,1968, she regraded to part-time duties and remained as such until her retirement on March 28,1970.

Mr. E. Eagles was engaged on September 19, 1966, as a Cleaner a t Basingstoke Depot in which capacity he remained for the rest of his service with the Company until his retirement on May 22, 1970.

Mr. A. Earl was engaged on November 6, 1922, as a Learner a t 158 Catford and spent some years on the provisions side of the business at several branches in this area. In June 1941 he was regraded to a Butcher. He was promoted to Head Butcher at 193 Catford in June 1942 and for many years worked a t various branches in the same area. He became a member of the Institute of Meat in 1950. In June 1963 Mr. Earl was transferred to Union Street where he took over the duties of Meat Examiner. In May 1964 he was transferred to Basingstoke Depot as a Meat Supervisor in which position he continued until his retirement on September 25, 1970.

31

H. G. Edwards Miss M. E. English Mrs. M. E. Hardie E. J. Law

Mr. H. G. Edwards commenced with the Company on March 7,1927. He was appointed Manager on October 7,1936, and following his absence on National Service took over the Management of Elmers End. On January 13, 1947, he was transferred to the Management of 168 Streatham and then on August 15,1966 he took over a t North Cheam and on January 1, 1968, was transfererd to Blackfriars. He remained a t Blackfriars until his retirement on September 25.

Miss M. E. English commenced with the Company on March 22, 1926, as a Clerk a t Beigate. During the ensuing years she worked a t Bedhill and Beigate. She was promoted to Chief Clerk a t Reigate on January 3,1935, and for the next 3 to 4 years she worked a t a number of branches in the area, returning to Beigate on December 5, 1938. She remained a t Beigate until her retirement on August 29,1970, after 44 years' service with the company.

Mr. G. E. Faulding who Joined the Company on February 25,1969, a t 63 years of age, as a Basket Issuer a t Cheltenham, remained in this capacity until he retired on May 16, 1970, when he attained his 65th birthday.

Mrs. C. M. Gibbons was engaged on October 14,1963, as a Supply Woman at Haverstock Hill and was later transferred to Slough as a Display Assistant. In March 1965 she was regraded to Security Officer and continued in this capacity until March 27,1970, when she retired. Since then she has been continuing to assist in a part-time capacity.

Mrs. M. E. Hardie joined the Company on November 3, 1941, as a Saleswoman at Colindale. In January 1943 she was regraded to a Till Clearer and continued as such until February 1949 when she took up her duties in the shop again, being promoted to a Leading Saleswoman on June 27, 1949. Mrs. Hardie completed the rest of her service as a Leading Saleswoman a t the same branch and retired on June 13, 1970.

Mr. F. J. Hawley was engaged on August 8, 1955, as a Labourer in the Factory. On November November 24,1958, he was transferred to an Electrician's Mate in the Factory Engineers and remained as such until his retirement on July 31.

Mrs. A. R. Hills commenced with the Company on May 1,1961, as a part-time Saleswoman at Selsdon. She remained at this branch until the date of her retirement on August 29, 1970

M i s s W . D. Hitchcox joined the firm on December 31, 1928, as a Ledger Clerk a t Oxford and took over the duties of Chief Clerk at that branch in March 1934. In March 1946 Miss Hitchcox was appointed as a Branch Auditor and in this capacity became a familiar figure a t a number of branches. She retired on June 27, 1970.

Mrs. A. Laughton was engaged on September 22, 1958, as a Tea Bar Assistant in the Main Canteen. On June 1,1959, she went on night duty as a Canteen Cleaner and on January 29,1968, she was transferred to Union Street as a Night Canteen Assistant. She remained as such until her retirement on July 30, 1970.

Mr. E. J . Law was engaged on July 18, 1933, as a Boundsman, his first branch being Hastings. He went on National Service on April 23,1941, and on his return in October 1945 resumed as Boundsman at Hastings. On October 3,1955, he was transferred to Bexhill as Catering Assistant and with the cessation of Catering returned to Hastings as a Van Checker. On December 4, 1967, he was regraded to a Senior Warehouseman and remained in this capacity a t Hastings until his retirement on July 31,1970.

Mr. A. T. Lowe commenced with the Company on December 31,1945, as a Meat Porter a t Union Street. On October 19, 1948, he took over the duties of a Cold Store Chamberman and on November 14,1945, those of a Warehouseman. He was regraded to a Cold Storeman on May 28, 1956, and to a Chamberman on Frozen Foods on July 30,1956. He remained as such until his retirement on May 29, 1970.

Mr. B. Lunnon was engaged on April 23,1951, as a Warehouseman at the Depot. He was regraded to a Checker on September 10, 1951, and went on to permanent night duty as a Checker on March 24,1956. On October 1,1962, he was transferred to Silwood Street where he remained until his retirement on May 29,1970.

32

W. Overton A. W. Palmer

Miss B. A. Martin was engaged on February 12, 1951, as a Saleswoman at Greenford. On November 19, 1957, she was transferred to 1/4 Ealing- as a Supply Assistant and has remained in this capacity up to her retirement date on July 28, 1970. Miss Martin is continuing to assist at 1/4 Ealing on a part-time basis.

Mr. T. J. Marshall was engaged on September 11,1961, on general duties at Haverhill. On July 2,1962, he was transferred to the Smoke House where he remained until his retirement on July 31,1970.

Mr. M . J . Masterman was engaged on October 23,1945, as a Warehouseman at Blackfriars. He was regarded to Senior Warehouseman in September 1946 and then to Checker on October 23,1948. In May 1949 he was transferred to Union Street as a Cold Storeman and in July 1951 he was transferred to the Electrical Engineers. He was working as a Semi-Skilled Engineer a t Union Street up to the time of his retirement on September 1, 1970.

Mr. R. A. Milson was engaged on October 25, 1926, as a Butcher's Shopman at Marylebone. On October 24,1929, he was transferred to 2/4 Ealing and during his time there worked on relief at many branches in the area. He was promoted to Head Butcher at Hanwell on May 24,1941, and on May 11,1946, was made Relief Head Butcher for the area. In March 1951 he was transferred to Wembley which became his base branch. Mr. Milson was transferred to 2/4 Ealing as Head Butcher on November 5, 1951, and then to 96 Kilburn on July 5, 1954. He remained as Head Butcher at 96 Kilburn until May 19, 1969, when he was transferred to the Training Centre, where he stayed until his retirement on June 27, 1970.

Mr. W. S. O'Shea was engaged on December 4, 1922, as a Learner a t Paddington. He commenced his National Service in March 1941 and on his return on January 14,1946, he went to 1/4 Ealing. He became a Leading Salesman in April 1946 and a Senior Leading Salesman on July 27, 1953. Mr. O'Shea was appointed Assistant Manager in May 1965 and since then has been at Hanwell, Greenford and 51 Ealing where he remained until his retirement on August 28, 1970.

Miss F. M. Pattison

Mr. W. Overton was engaged on March 21, 1927, and was first appointed Manager in December 1934 when he took over the Management of High Barnet. In the years following and up to the war he also managed South Harrow and Wealdstone. After his return from National Service in March 1946 he took up his duties as Manager a t Ruislip. In the years to follow he managed branches as apart as Brondesbury and Walsall. Mr. Overton was the Manager of Chelmsford a t the time of his retirement on September 25, 1970.

Mr. A. W. Palmer was engaged on September 26, 1927, as a Learner a t Redhill. In August 1937 he transferred to Temple Fortune and spent the remainder of his career in this area. He was appointed as Manager a t Apex Corner on April 15, 1940, and on his return from National Service in January 1946 he went for a short period to Kenton and then took up his duties again as Manager a t Apex Corner. Until June 1969 Mr. Palmer managed a number of branches in this area and then, for health reasons, took over the duties of Grocery Supervisor. He retired on July 31,1970.

Miss F. M. Patt ison was engaged on October 6, 1947, as a Saleswoman at 609 Lea Bridge Road. She continued as such beyond her normal retirement date and was regraded to part-time Saleswoman on January 19, 1968, in which capacity she remained until she retired on July 18, 1970.

Mrs. F. Richards was engaged on June 29,1965, as a Daily Domestic Assistant a t Rye Lane, where she remained until her retirement on 9th May, 1970.

Mrs. A. F. Ridgwell was engaged on July 23, 1945, as a part-time Grocery Packer a t Chelsea. On September 12, 1949, she went on to full-time duties on Despatch. She was regraded to Leading Saleswoman on May 9, 1955, and as such, on February 2, 1962, transferred to Fresh Meat Service a t the same branch. On July 21, 1969, she regraded to part-time, still in the Meat Department, and stayed as such until her retirement on August 1, 1970.

Mr. H. V. Roberts commenced with the Company on May 9, 1950, as a Labourer in the Factory. He was regraded to a special rate Labourer on September 14,1953, and on September 25, 1967, took over the duties of Cloakroom Attendant where he remained until his retirement on July 1, 1970.

33

A. Vincent Mrs. B. A. Scott

Mrs. B. A. S c o t t was engaged on April 23, 1956, as a Saleswoman at 59 Hove and was promoted to Leading Saleswoman on February 10,1958. She served as a Supply Assistant for a month in July 1966 a t Hove Self-Servioe before transferring to 3 Hove as a Leading Saleswoman. When 3 Hove closed she went to Churchill Square as a Display Assistant and remained there until her retirement on May 16,1970. Mrs. Scott is continuing to assist on a part-time basis a t Hove Self-Service branch.

Mrs. A. M. Smith was engaged on November 13,1950, as a Saleswoman at 99 Kensington. On March 21,1955, she was regraded to a Leading Saleswoman and a week later transferred to Putney. Mrs. Smith continued as a Leading Saleswoman at Putney until her retirement on May 30,1970.

Mr. A. Vincent was engaged on December 13, 1926, as a Warehouseman at Edgware. On October 30,1935, he was transferred to Head Office Garage where he worked until December 1937. At this time he returned to Edgware and continued working a t branches in this area on Poultry until September 1939. Mr. Vincent was away on National Service from then until May 28, 1945, when he returned to Apex Corner as a Butcher's Cutter. He was promoted to Leading Butcher in July 1949 and to Senior Leading Butcher in October 1954. On August 13,1956, he was appointed Assistant Head Butcher a t Burnt Oak, transferring to Colindale on April 4,1960. He remained as such until his retirement on June 27,1970.

Mr. L. E. Waters commenced with the Company on May 10,1926, a t East Finchley. He was appointed to the Management of 151 Kentish Town in January 1940 and from September of that year until he commenced his National Service he managed a number of branches in the area. On his return from National Service he resumed the Management of 151 Kentish Town and from there in April 1949 he was transferred to Brondesbury. On February 21, 1966, he was transferred to Lambeth and apart from a short period a t Brondesbury and Wealdstone he remained as Manager a t Lambeth until January 21, 1970. At this time he was transferred to Chelsea as Reserve Manager and remained there until his retirement on July 31, 1970.

Obituaries We regret to record the death of the following colleagues, and send our sympathy to all relatives.

Mrs. L. M. Beavis was engaged on July 29, 1969, as a Supply Assistant a t Bishops Stortford. She died on July 21,1970, following a long illness.

Mr. S. S. Feaver was engaged on March 8,1921, as a Factory Hand, and was later promoted to a Charge Hand, in which capacity he remained until his retirement on June 30,1955. Mr. Feaver died on May 20,1970.

Mrs. A. Ford was engaged on October 4,1966, as a Supply Woman at 55 Brighton. On January 8, 1968, she was regraded to Saleswoman and to Leading Saleswoman on July 8 of the same year. With the opening of Brighton Self-Service Mrs. Ford worked for a short time as a Display Assistant and was then transferred to 24 Brighton in her old capacity as a Leading Saleswoman. She died on Autust 30.1970.

Miss J. Fry was engaged on January 7,1946, as an Assistant in the Stores Department. On February 21, 1958, she was transferred to the Canteen where she worked until her retirement on April 11,1958. She died on July 23, 1970.

Mr. A. R. Gibbins was engaged on June 27, 1916, as a Leyland Driver. He resigned on January 2, 1918. and was re-engaged on March 4 of the same year. During the second world war he was working a t Woolmer Green Depot, returning to Blackfriars on November 10, 1945. He continued a t Blackfriars until his retirement on October 2, 1959. Mr. Gibbins died on May 15.1970.

Mr. N. Hale was engaged on April 19,1969. for Saturday work a t Chatham and worked there until his death in a road accident on July 25, 1970.

Mr. J. Harrison was engaged on July 29,1940, as a Roundsman at Chelmsford. Apart from his period of National Service in the second world war Mr. Harrison remained a t Chelsmford as a Roundsman until, with the cessation of the rounds, he was regraded to a Poulterer on December 2,1955. On April 9,1959, he was regraded to a Warehouseman and remained as such until he retired on July 1, 1960. He died on July 5, 1970

Mrs. C. Hazell was engaged on November 28, 1967, as a part-time Supply Assistant a t Muswell Hill. On August 19.1969, she was regraded to full time employment as a Supply Assistant and remained as such until her sudden death on August 6, 1970.

34

Miss J. Fry S. Feaver

Mr. H. Lane commenced with the Company in January 1919 as a French Polisher in the Works Department. He continued his employment in this branch of the business rising to the position of Supervisor before his early retirement on March 1,1956, due to ill health. Mr. Lane died on September 3, 1970.

Mr. G. A. Langridge was engaged on March 28, 1967, as a Warehouseman at Leicester. He resigned from the Company on July 5,1969, but was re-engaged on 22nd of the same month. On May 11, 1970, he was regraded to a Basket Issuer and continued as such for the remainder of his service. He died on July 30, 1970.

Mrs. R. Lindsay was engaged on October 8,1963, as a Shop Cleaner at Crawley. On January 6, 1964, she was regraded to a part-time Supply Assistant and on July 25, 1966, to a part-time Display Assistant, in which capacity she was employed a t the time of her sudden death on June 26, 1970.

Mrs. H. McMullen was engaged on August 4, 1969, as a part-time Supply Assistant a t Harlow and continued in this capacity for what proved to be a comparatively short service with the Company. She died on May 29, 1970.

Mr. D. W. Osborne commenced with the Company on August 1, 1913, as a Warehouseman at Boscombe. He was transferred later to Bournemouth branch, where he remained until his retirement on November 1,1960. Mr. Osborne died on July 2,1970.

Mr. J. A. Page was engaged on October 6,1920, in the Factory, where he worked in the Bakery Department. He remained in this department rising to a Skilled Tradesman until his retirement on 30th June, 1955. He died on

July 25,1970.

Mrs. B. Regan was engaged on February 12, 1968, as a Saleswoman at 12/16 Kingsland. On February 10,1969, she was promoted to Leading Saleswoman at the same branch, where she remained for the rest of her service with the Company. Mrs. Began died on July 28,1970.

Mr. T. E. Sainsbury was engaged on August 17, 1959 as a Junior Trainee Salesman at Barking. He was appointed Assistant Manager on

October 27,1969, and took up his duties at Collier Row the following day. He stayed at Collier Bow for the remainder of his career. He died on August 13,1970.

Mr. C. T. Stringer was engaged on October 15. 1923, as a Poultry Learner a t 14 Hove. In June 1934 he was regraded to a Salesman and then on July 9. 1940, to a Butcher. He went on National Service in June 1943 and on his return in November 1946 went to Portslade branch. On February 10, 1947, he was transferred to 66 Brighton and promoted to Leading Butcher on June 9 of the same year. Mr. Stringer was transferred to Seaford on November 1, 1948, taking up his duties there as Head Butcher. In this capacity he was transferred to 3 Hove on October 20, 1949, to 66 Brighton on January 26, 1956, and when this branch closed he went to 84 Hove Self-Service branch as Reserve Head Butcher. He remained there until his sudden death on June 9,1970.

Mr. J. W. Taylor commenced his career in 1895 and was appointed Manager in 1903. For several years he managed branches in the East London area. This was followed by the Management of Kentish Town from 1909-1912, after which Mr. Taylor was transferred to North West London where he was responsible for the Management of several branches in the area until he retired on December 31, 1943. He died on September 3 1970.

Miss M. A. Taylor was engaged on January 12, 1925, as a Clerk a t 62 Tunbridge Wells and was later promoted to Chief Clerk a t the same branch. When the Self-Service Store opened in Tunbridge Wells Miss Taylor took over the duties of Chief Clerk there until October 2, 1967, when she was transferred to Tonbridge as Reserve Chief Clerk, where she stayed until her retirement on December 31,1968. She died on May 30,1970.

Mr. W. C. White commenced with the Company on June 23,1938, as a Warehouseman at Forty Avenue. He was transferred to Wembley on April 1 1963, and remained there until December 31,1965, a t which time he took an early retirement due to ill health. He died on June 9,1970.

Mr. J . Winters was engaged on May 16,1966, as a Basket Issuer a t Solihull. On July 22,1968, he was regraded to a Senior Warehouseman. He remained in this capacity until his sudden death on September 7.1970.

35

iPiSI :*w£S««il.:

IS

Although it might appear straightforward it takes a lot of organisation to fill all those shelves in the branches. Indeed, practically every means of transport known to man is employed so that the various foods will arrive in prime condition and at minimum cost. Special trains bring meat from Scotland. Boatloads of butter arrive from Amsterdam. Tankers full of wine travel overland from Romania. And many of the more perishable items come in by aeroplane. If you grow your own, you'll know that today's fruit or salad is better than yesterdays. Aeroplanes therefore help to make much of our produce the freshest available. For instance, it is normal for lettuces to be growing in Holland one day and on our customers' lunch table the next. Consignments beans, chicory and grapes arrive regularly. Our picture shows a DC8 full of 10,000 kilos of grapes from sunny Spain being unloaded at rainy Stanstead.

This plane had been chartered by our Spanish suppliers. Some are chartered by us. Often we buy whole loads on the open market— for example, out of season strawberrres from New Zealand or California. Frequently we share a plane with other firms. But however it's organised it means that our produce couldn't come much fresher.

18 19