Call out. Contact information, call X-XXX-XXX-XXXX or visit www.aetna.com

Health care made simpleJPMorgan Chase 2020 annual enrollment

Healthy happens here

At Aetna, we take care of the whole you — mind, body and spirit. No matter where you are on your path to better health, we provide programs and opportunities to help you feel and be your best.

Discover a total approach to your health, including:

• Concierge services to answer your questions and help you make health care decisions

• Dedicated care advocate team offering personal attention for your chronic condition

• Aetna Health℠ app to find care, check costs and access your information on the go

• 24/7 tools and programs to connect you to what you need when you need it

• Behavioral health support for your emotional well-being, wherever you are on your journey

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

In your communityYou may have heard that CVS Health® recently acquired Aetna. Together we believe that healthy communities lead to a healthier world. That’s why we recently committed $100 million to our Building Healthier Communities project to enhance access to care and improve public health.

Stay healthy

24/7 nurse supportDo you have a health question? With the Informed Health® Line,* you can speak with a registered nurse about things like a certain health condition or an upcoming test or procedure.

A healthy start for your babyFrom managing pregnancy symptoms to quitting smoking, the free Aetna Maternity Support program gives you extra support to enjoy a healthy pregnancy right from the start.

Personal attention for your chronic condition With the Aetna In Touch Care℠ program, you can work with an Aetna nurse or use helpful online resources. We can help you stay healthy, manage your conditions and achieve your goals with an individualized action plan.

Cancer support centerManaging your health can be a bigger task than you ever expected. This new online center is full of tips and tools to help you. It covers everything from routine screenings to information and resources for cancer patients and their families.

Your personal advocateIf you or a family member has a special need such as autism spectrum disorder, behavioral health issues or hearing impairment, you’ll be able to work with a single advocate you can call as often as you need.

* While only your doctor can diagnose, prescribe or give medical advice, the Informed Health Line nurses can provide information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your health care needs.

Find care

Network providers Easily find doctors, labs, urgent care centers, hospitals and more at aetna-jpmc.com. Or use the Aetna Health app to find care, check costs and access your information on the go.

Neighborhood well-being servicesConvenient care and services from Aetna and CVS MinuteClinic®, the walk-in medical clinic inside select CVS Pharmacy® locations.

High-performing facilities You’ll have access to a special network of health care facilities:

• Institutes of Excellence™ for transplants, infertility and more

• Institutes of Quality® for bariatric, heart and spine surgeries, and knee and hip replacements

• National Medical Excellence Program® for rare diseases and heart surgery for children

Health plan perksYour health plan isn’t just about paying claims. It’s also about helping you achieve your health goals.

Virtual visits 24/7/365Connect with a licensed doctor by web, phone or mobile app for less than $5. Teladoc® doctors can treat many conditions, like cold and flu symptoms, allergies, sprains and strains.

Visit teladoc.com/aetna or call 1-855-TELADOC (1-855-835-2362).

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Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

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Health care made simpleWith personal support, a big choice of providers and 24/7 tools, we’re here to serve you and help simplify your health care experiences.

The Aetna® network includes:1

1.2 millionhealth care providers

700,000+primary care providers and specialists

5,700+hospitals

And if you choose the Aetna Dental DMO® plan, you’ll have access to over 300,000 network providers nationwide. To see if your current dentist is in our network, visit aetna-jpmc.com under the Integrated dental plan tab.

See if your doctors are in the networkWith our large network, there’s a very good chance you’ll find your doctors. To find out, go to aetna-jpmc.com and click “Find a provider.”

You may be able to continue your treatmentAre you receiving ongoing treatment from a provider who is not in the Aetna network? You may qualify for transition-of-care benefits. If approved, you may continue seeing the provider and receive in-network benefits.

Here are some situations that may qualify for transition of care:

• Chemotherapy or radiation therapy

• Organ transplants

• Pregnancy

• Recent major surgery

• Terminal illness

To learn more, starting in November, visit aetna-jpmc.com or call your Aetna Concierge at 1-800-468-1266 (TTY: 711).

Questions?Call your Aetna Concierge at 1-800-468-1266 (TTY: 711), Monday through Friday, 8 AM to 8 PM local time. Or visit aetna-jpmc.com.

Throughout the year, your concierge can also help you:

• Locate providers • Understand your benefits• Plan for upcoming

treatments• Use your online tools• Schedule appointments

Anytime, anywhereStay on top of your benefits with the Aetna Health app:

• Pull up your member ID card • Search for providers• Find nearby walk-in clinics

and urgent care centers• Get cost estimates

before you get care • Pay claims• View benefits • Track spending and

check balances• Get recommended

health actions based on your profile

You can download the Aetna Health app from your app store or text “AETNA” to 90156 for a link.

Your tax-free accounts

Medical Reimbursement Account (MRA) Your plan comes with an MRA. When you complete certain wellness activities, you’ll earn tax-free money in your MRA to help you pay for eligible health care expenses.

Two spending accountsYou can also sign up for one or both of these spending accounts that you contribute to and spend tax free:

• Health Care Spending Account (HCSA) to pay for eligible health care expenses.

• Dependent Care Spending Account (DCSA) to pay for eligible day care expenses.

Manage your accounts through PayFlex®

You’ll manage your MRA, HCSA and/or DCSA through PayFlex, an Aetna company. To get to your dashboard, just log in to your Aetna website and look for the PayFlex link. From there you can:

• View your balance

• File a claim

• Access your funds

How to use your fundsDuring annual enrollment, you can elect one of two ways to access your account(s) — autopay or debit card.

• Autopay: You pay upfront and get paid back automatically from your account.

• PayFlex Card® debit card: Use your card to pay from your account.

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CCG JPMORGAN-0009N (9/19) ©2019 Aetna Inc.

1Aetna Facts. aetna.com/about-us/aetna-facts-and-subsidiaries/aetna-facts.html. Accessed August 2019.

Health benefits and health insurance plans contain exclusions and limitations. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by location and are subject to change. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a dentist, physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to aetna.com.

Aetna complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

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TTY: 711

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Annual enrollment is October 15 to November 1, 2019