Journey to Next Gen Platforms & Industry Solutions...Sahil Dhawan Global Head - Energy & Utilities Business, India. Africa HQ- 10 th Floor Office Towers Sandton Johannesburg Journey

Sahil Dhawan

Global Head - Energy & Utilities Business,

India.

Africa HQ- 10 th Floor Office Towers Sandton

Johannesburg

Journey to Next Gen Platforms &

Industry Solutions

Copyright © 2017 Tech Mahindra. All rights reserved.

AUTOMOTIVEMarket leader in India,

with 37% market share*

FARM

World’s largest tractor

company by units sold;

Market leader in India for

>30 years with 40%

share*

FINANCELargest rural NBFC in

India

HOLIDAYSIndia’s No.1 Vacation

Ownership company

ITTop 5 IT service

provider from India

PRE-OWNED

CARS

India’s largest multi-

brand, pre-owned car

company

Revenue

$21 Billion

18

Industries

200,000+

Associates

Mahindra WaterMahindra Susten Mahindra Electric


107,100+ Associates

3Copyright © 2017 Tech Mahindra. All rights reserved.

INDUSTRY CONNECTS

Automotive

Banking & Financial Services

Energy & Utilities

Healthcare & Life Sciences

Public Services

Retail and Consumer Goods

Technology, Media & Entertainment

Communications

Travel & Logistics

Manufacturing

$ 5.0 bn Revenue

118,000+ Associates

90 Countries

Part of a $21 billion Mahindra conglomerate.

Mahindra holds 26.36% of shares

Cross leveraging industry and competency expertise. Solutions Integrating Enterprise IT, Digital and Engineering

L e a d e r s i n

I n d u s t r i a l D e s i g n

L e a d e r s i n D i g i t a l

E x p e r i e n c e a n d

S e r v i c e D e s i g n

Tech Mahindra is # 1 IT Services Consulting Firm in the World :

Forbes

Highest ranked non-US company in the Forbes Global Digital 100 list


Mahindra

Rise

Imagine Future with Mahindra Group


Highlights

Sub-Verticals 65+ Customers – 40+ Power & 20+ Water – Power & Renewables– Water & Waste Water Mgmt.– Gas

Provide Services & Solutions – Digital Services – Business Transformation & Modernization (Enterprise

Applications)– Infrastructure & Enterprise Security– Engineering Services – Platform Services with BPS Operations – Network Services– Business Consulting

E&U Value Creation Digital Transformation – using SAP ERP & ISU for top 6 Large Utilities in

EMEA Enterprise & Business Application Managed Service for an American

Energy Utility CIS , CC&B , WFM & Analytics for 2 large Utilities Major Digital Transformation of customer Experience for a Malaysian &

Singapore Water Utility End to End Infrastructure Management for a large Nuclear Energy

company Network Services for a large Integrated Utility & Mining

Our key customers

Re Imagine Utilities with Tech M Global Energy and Utilities Business

Over 65+ clients 1500+ Associates

Americas EMEA Asia


Tech M Point of view in – E&U Industry Priorities & Disruption

Integration

& cloud

CIO

IoT

Analytics

Block chain

Cloud

AI & ML

Customer Experience

Intelligent ERP

Asset & Ops Excellence DER

ExperienceExperience for customers, suppliers, employees, and

ecosystem

ProcessesBusiness process digitization to improve operational efficiencies accuracy & business profitability

Business Model

Product & offerings to create competitive edge in the market

place

NEXT GEN PLATFORMS &

INDUSTRY SOLUTIONS

ELECTRICITY | WATER & WASTE MANAGEMENT | RENEWABLES

AssetRISE

“Connected Assets”

for Maximizing Asset

Performance and Ops

CXRISE

For Improving

Digital Customer

Experience

UtilityRISE

“Intelligent ERP”

for Optimizing the

Digital Core

ConnectInsights

Solution for all key

stake holders in Asset

Intensive Organization

Renewable’s


• Integrated solution for Utilities Digital customer

experience. Integrating Billing , MDM , CIS with

Customer Engagement , Omni channel and Self

Service platform coupled with our BPS capabilities

(contact center and automation)

What is it Why It Matters Where is it going

• Traditional utilities will move to next

gen customer service to hold on to

their customer base and upsell to

generate revenues from New

Models. Like Telecom

• Also gain more insight about the

usage & Patterns of consumptions to

provide VAS in personalized manner

• Competitive Distribution & Retailing

• Telecoms taking over Utility Distribution due to better

Customer retention

• Energy Efficiency

• Customer Life cycle Management & retention

• Automated billing

• New revenue streams & models - connected homes

& EV charging

CXRISE

For Improving Digital

Customer Experience

CXRISE – Customer Experience

SMART ENERGY WATER- SMART CUSTOMER MOBILE.mp4


Configurable Module

Why CXRISE Matters ?

11Copyright © 2013 Tech Mahindra. All rights reserved.Copyright © 2019 Tech Mahindra. All rights reserved.

• A preconfigured, certified suite of solutions

tailored for utilities with built with Industry best

practices on SAP S4/HANA – 1809.

• Water

• Power Distribution

• Renewable

• 250+ preconfigured best practices and processes, with all in one approach or Modular.

• Incorporates common customizations and

enhancements for each solution

• Scoped for Intelligent ERP, Meter2Cash ,

Reporting & Analytics, Customer

Information System, Talent Management,

Asset Management.

• Incorporated world’s best CIS System and

EAM Solution on S/4 HANA-1809.

• Open Architecture, micro- services enabled,

integrated to Cloud Foundry

• Hosting optional available

UtilityRISE – Intelligent Core Solution for Digital Journey


UtilityRISE Business Transformation (Reference Architecture) -

Intelligent ERP


UtilityRISE – Solution, Approach, Investment


olar Plants

The solar connect is a TECMNEXT IoT Platform solution on Microsoft Azurefor Energy & Utilities designed to meet changing current and future needs ofthe industry. ConextIsight helps customer induce efficiencies in AssetMaintenance , Workforce Planning & Scheduling. The platform enables ourcustomers to have a comprehensive understanding of the performance andhealth of sites remotely. Remote troubleshooting enables them to minimizetruck rolls in response to service calls. Notify your customers of upcomingmaintenance requirements, make suggestions for system improvements, andmake confident decisions, all on one platform.

Solar connect: All-in-one smart digital platform

Smart and Digital Features

ConnectInsights* Renewable’s


Intelligent Electric Vehicle Charging System

3. Tech Mahindra EV Charging System.mp4


AssetRISE

“Connected Assets” for

Maximizing Asset

Performance and Ops

• Connected Assets for Asset Performance

Management , Real-time asset condition monitoring

with diagnostics & Predictive Maintenance.

• Work Force Planning & scheduling with end to end

field Application, Service & Parts Management

• Use of VR & AR for Remote Asset Service

What is it Why It Matters Where is it going

• Remote Asset Management

• Diagnostics & fault tree analysis

• Equipment Efficiency

• Predictive Maintenance

• Work Force Planning

• Work Force Scheduling

• Aging Assets, Remote Management, OT & IT

Integration for Better Asset Health & Efficiency.

• Reduction in Maintenance & Service work force.

• High UP time of Assets for more productivity

Real-time ,centralized monitoring

Maximized asset performance

Comprehensive Portfolio management

Forecasting and predictive maintenance

Intuitive visualizations

Command center

Connected Assets to Maximize Asset

Performance Management

AssetRISE- Asset Performance Management


Mobile Solution for

Field Servicing &

Picking Packing Remote Field

Service & Guided

Repairs

6X reduction in Picking Error byAugmented Reality “Objectidentification, Route guidance”

2X increase the Picking Productivity and accuracy with “Hands-Free, Heads-up” Visual workflow and Voice assistance.

Reduce the Training Costwith “Guided &Assistive pickingoperation”

> 40% savings on devices resulting in quicker ROI

Device supported by add-on Bluetooth scanners

TECH MAHINDRA IN ENERGY AND UTILITIES INDUSTRY

Water & Waste Mgmt.Power & Renewables

60+Global Customers

700+Associates across

locations

5IP’s in Last

2 years

Our Platform and IP’s

PLEASE VISIT

US AT

STAND B 10

Thank You

Documents

Journey to Next Gen Platforms & Industry Solutions...Sahil Dhawan Global Head - Energy & Utilities Business, India. Africa HQ- 10 th Floor Office Towers Sandton Johannesburg Journey