Journey Management Experience LIVE 2008

8/4/2019 Journey Management Experience LIVE 2008

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Journey Management Journey Management

ExperienceExperience

Changing the travelerexperience and how suppliers

reach travelers with content and

services

Microsoft Confidential

Matthew E. ReillyMatthew E. Reilly

Microsoft CorporationMicrosoft Corporation

US BPO & Outsourcing Sales & Partners SpecialistUS BPO & Outsourcing Sales & Partners Specialist

[email protected]@microsoft.com

mailto:[email protected]





Book Travelfrom any device

Collaborateand

Share JourneyDetails with

Other Travelers

Supplier Content (Air,Hotel, Car, etc.)

Driving Directionsand Maps

Manage &Interact via Desktop,

Mobile, Web & Voice/Tellme

Weather

Search for localactivities & attractions

Journey Services / Improving The Travel Journey Services / Improving The TravelExperienceExperience

MicrosoftMicrosoft

Premium Alerts for Traveler, Co-Travelers,Family & Party Visiting

Journey Management Services

Supplier.comSupplier.com

http://www.microsoft.com/silverlight



Journey Lifecycle Journey Lifecycle

ManagementManagement

1.1.Travel research,Travel research, planning & booking planning & booking enabled throughenabled throughmultiple clientsmultiple clients

2.2.Notifications,Notifications,Updates, AlertsUpdates, Alertsdelivered throughdelivered throughmobile device.mobile device.

3.3.Location specific activities (dining,Location specific activities (dining,events), group collaboration,events), group collaboration,updates, and meeting planning updates, and meeting planning

4.4.Web Client enables accessWeb Client enables accessto Journey from any kiosk to Journey from any kiosk or terminal (or any device)or terminal (or any device)while on the Journey while on the Journey

5.5.Integrated expenseIntegrated expensemanagement whenmanagement whenfinishing up the tripfinishing up the trip



Opportunity to Integrate withReservation Systems

Integrate with ReservationSystem

Microsoft

Content Provider

Virtual Earth & LiveStack


Real Time Updates





Opportunity to Integrate withReservation Systems

Integrate with ReservationSystem

Microsoft

Content Provider

Virtual Earth & LiveStack


AccessFrom

AnyClient

Multi ModalMulti Modal Client ExperienceClient Experience

Real Time Updates

Traveler Centric ExperienceTraveler Centric ExperienceSet of Services and Software that Extends the Supplier.com - My Flights / My AccountSet of Services and Software that Extends the Supplier.com - My Flights / My Account

Beginning to End TravelBeginning to End TravelManagement.Management.Planning, Booking, Updates,Planning, Booking, Updates,and Cancellations.and Cancellations.

Get Real Time Updates for Get Real Time Updates for Upgrades, Delays,Upgrades, Delays,Cancellations, or RouteCancellations, or RouteChanges.Changes.

Access Travel InformationAccess Travel Informationfrom Any Device - Office,from Any Device - Office,on the Road, or at a Hotelon the Road, or at a Hotel..

Extension (Augment) toExtension (Augment) toSupplier.com with Future DeepSupplier.com with Future DeepIntegration Opportunities to Air Integration Opportunities to Air ReservationsReservations




• Value for Suppliers / Airlines:•

– Provide Traveler Centric Experience Solution Capabilities:

– Customer Service Elements / Traveler Life Cycle ManagementExperiences

– Virtual Travel Agent / Assistant

– Extension (Augment) to Supplier.com / Air Reservations

Systems Integration – Multi Modal Client Experience (Application, Web, Mobile andVoice / Tellme)

v Book and Manage Travel from Any Device

– Real Time updates for Delays, Cancellations, Upgrades, etc.

– Collaboration – Share J ourney Information with other Travelers

– Automated Alerts for Traveler, Colleagues and Family

– Local Relevant Search – Activities / Attractions – Local Relevant Content – Driving Direction, Maps, Weather

– Integrated Expense Management•

–

– Increase Revenue by Maintaining Users / Travelers on Supplier.com

– Opportunity to Own More of the Customer Wallet

–

–

Journey Management ExperienceJourney Management Experience




• Value for Suppliers / Airlines (Continued):•

– Provides Ability to Bring in Other Content (Hotel, Car, Ground Transportation, etc.via content aggregator):

• Increased User (Traveler) Experience

• Maintain Users on Supplier Site (Opportunity to Own More of theCustomer Wallet)

• Increased Revenue Share with Reduced Cost Model – Eliminate / Reduce Cost for Content Acquisition

– Eliminate / Reduce Cost of Management of Content

– Eliminate / Reduce Cost of Collecting Revenue Share on Sold Content

– Potential Revenue Share on Sold Content

• Provide Better Deals (Rates) to Travelers on Additional Content:

– Content Aggregator Volume Enables them to Strike Better Deals / Rateswith Other Content Providers that can Enable More CompetitivePricing and Greater Revenue Share Opportunities

••

•

Journey Management ExperienceJourney Management Experience




The Platform & Capabilities The Platform & Capabilities

RichMedia

Experiences

Sharing & Storage Find & Locate Identity &Authenticatio

n

Communicate &Stay Connected

Windows Live Platform

VirtualEarthSearc

h

LiveSpaces

Live ContactsIM &

Presence

SilverlightStreaming Agent

sAlerts LiveI

D

Share and Access Information

Communicate and Interact with UsersBuild Community Driven Applications

Maintain User Trust and Privacy

http://www.microsoft.com/msagent




Windows Live PlatformWindows Live PlatformToolsets

RichMedia

Experiences

Store &Share

Find &Locate

Identity &Authenticat

ion

SilverlightStreaming

Spaces

VirtualEarth

LiveID

Contacts

Search

Communicate&

StayConnected

Alerts

PopFly

Expressions

VisualStudio

Terms of UseSimple & ConsistentTraining & Support Service Level Agreements Flexible Monetization Offerings

SharePointDesigner

IM &Presence

AgentsS

ervi

ceAPI s

&

Contro

ls

Profession

al

Developer

Designer

Hobbyist

Audience Product




Audience MomentumAudience Momentum

465M Unique Users42 Markets42 Markets

21 Languages21 Languages

2.5B Queries/Month 5B Docs, 400M Images5B Docs, 400M Images

280M Active Accounts 7.5B Messages/Day7.5B Messages/Day

70M+ Spaces120M Unique Users

1.5B Page Views/Mo1.5B Page Views/Mo

280M Accounts WW CoverageWW Coverage

85+ Mobile Carriers32 Markets

Multi-channelMulti-channelDevice-independentDevice-independent



Microsoft Dynamics CRM at a Glance

•Over ,1 000 customers from small to

enterprise

•Over ,00 000 users in

more than 80 countries

• lobal network of

software and services

partners

•F a s t , f l e x i b l e , nd

a f f o r d a b l e•

• ull CRM suite of, ,marketing sales and

service

• ative Office

experience for rapidadoption

• -ulti language with

more than 25 languages

•Advanced /OA Web

ervices architecture



Microsoft’s Vision for CRM

Deliver an easier and more

natural user experience

Deliver highly configurable

workflow andanalytics

Works the way our businessdoes

Deliver a flexible platform

that simplifiesintegration

Works the way echnology

should

Works the way ou do





Microsoft Dynamics CRM BusinessArchitecture

Documents

Journey Management Experience LIVE 2008