JOURNAL Sriprakash

7/31/2019 JOURNAL Sriprakash

1/16

JOURNAL

ON

SOCIAL AND EMOTIONAL

INTELLIGENCE

Submitted By: Sriprakash

PG20112085SEC- E


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SESSION 1INTRODUCTION TO SOCIAL AND EMOTIONAL

INTELLIGENCE

What is Emotional intelligence?

It is the ability to identify and control ones emotions along with that of the

group. The following phenomenons come under emotional intelligence:

Leadership Integrity Resilience Happiness Stress Management Optimism

Components of Emotional intelligence


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Sources of Emotions

Gender Social Activities Stress Weather Personality

Exercise 1

Take a look at some of the emotions below and think about times when you

experienced these feelings and what it felt like.

Aggression Boredom Disgust Fear Happiness

Loneliness Rejection Anger Confidence Enjoyment

Grief Hate Love Sadness Anxiety

Depression Envy Guilt Joy Pride

Shame

Every single day, a person goes through atleast one of the above mentionedemotions. Fear, happiness and anxiety are the most common expressions I go

through each day.

Fear of getting criticised for whatever I am going to do, fear of disagreements

with friends and colleagues or fear of getting a show down from your seniors

because of any mistakes are some situations I have been into.

Similarly at different points of time, happiness and anxiety have taken the

centre stage in my daily life.

Exercise 2

Identify Emotion


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The above shown images demonstrate different facial expressions showcasing

different emotions. We can see emotions of fear, disgust, anger, joy, pride.

Learnings From session 1

An understanding of Emotional intelligence and its various components.Relationship between moods and emotionsDifferent sources of emotionsExercise 1 gave a clear view of different emotions we observe or go

through each day, how they vary and what impression that creates.

Exercise 2 helps us to understand emotions through facial expressions.


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SESSION 2

EMOTIONAL INTELLIGENCE AT WORKPLACE- ROLE IN

DECISION MAKING

TRAITS OF AN EMOTIONALLY INTELLIGENT PERSON

Emotional Intelligence

Answer the following by checking in the appropriate column


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S.

No.Statement

Al

w

a

ys

U

s

u

ally

S

o

m

et

i

m

e

s

R

ar

el

y

N

e

v

er

1 I am aware of even subtle feelings as I have them. 2

2I find myself using my feelings to help make big

decisions in life.3

3 Bad moods overwhelm me. 2

4 When Im angry, I blow my top or fume in silence. 1

5I can delay gratification in pursuit of my goals

instead of getting carried away by impulse.1

6When Im anxious about a challenge, such as a test

or public talk, I find it difficult to prepare well.1

7Instead of giving up in the face of setbacks or

disappointments, I stay hopeful and optimistic.2

8People dont have to tell me what they feel I can

sense it.3

9My keen sense of others feelings makes me

compassionate about their plight.2

10I have trouble handling conflict and emotional

upsets in relationships.1

11

I can sense the pulse of a group or a relationship

and state unspoken feelings.1

12I can soothe or contain distressing feelings so they

dont keep me from doing things I need to do.2

Category Scoring Reverse Scoring

Always 0 4

Usually 1 3


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Sometimes 2 2

Rarely 3 1

Never 4 0

Reverse Scoring for: 1, 2, 5, 7 , 8 , 9 , 11 ,12

As per my score, i.e.21, it implies I am a low emotionally intelligent person

wherein i need to look ahead and improve upon my score.

Case StudyTOO MUCH DELEGATION

Answer: 1 : It can be seen clearly that the major hindrance for David is his lack

of tendency to say NO, which has added to his voes of accepting whateverresponsibilities his senior collegue gives him.

Answer 2: The best way is that David needs to make his point clear that adding

to already existing responsibilities will do no good to the people concerned.

Answer 3: The objective of the interaction should be a clear laying down of jobs

and responsibilities of Cameron along with other members including David, and

that each individual shall be given tasks as per his capabilities.

Learnings from Session 2

Different traits of an emotionally intellegent personHow emotional intelligence has a role in decisin making.The activity involved proved me as a low on emotional intelligence

person which I need to improve.

Affective Event Theory


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SESSION 3

ADVERSARIAL THINKING VS PARALLEL THINKING

While parallel thinking is defined as a thinking process where focus is split inspecific directions. People think from different points of view, adversarial

thinking is based on confrontations and disapprovements from the parties

involved.


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Exercise 1

Use the six hat thinking strategy to write a character profile of Harry Potter.

Harry was very logical and always positive in his approach

towards whatever obstacles came his way.

He had feelings and showed emotions through his facial

expressions, while being focussed and patient.

He always believed in getting the right information, or for that

matter facts and figures.

Harry had this knack of getting new ideas and ways of doing

things differently.

He always believed in making plans and act accordingly in

different situations.

He is an analyst looking at the way he used his magical powers

outside his college, without even thinking of its repercussions.


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Distinction between adversarial and parallel thinkingDifferent personality traits as per the Six Hats modelRole of Six hats in decision making and their impact


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SESSION 4

SELF AWARENESS AND MANAGING PERSONAL EFFECTIVENESS

Self Awareness constitutes Reading ones own emotions and recognizing itsimpact, in order to guide decisin making.

Exercise: Test on Personal Effectiveness Scale

Read each statement given below. Grade your responses to each on a scale from 0 - 4,

depending upon how close it is to your behaviour. Indicate this grade in the right hand blank

space that follows each statement in the answer sheet:

Key:

Write 4 if it is most characteristic of you, or you always or almost always behave or feel this

way.

Write 3 if it is fairly true of you, or you quite often behave or feel this way

Write 2 if it is somewhat true in your case.

Write 1 if it is rarely true of you, or you only occasionally behave or feel this way.

Write 0 if it is not at all characteristic of you, or you never behave or feel this way.

1. I find it difficult to be frank with people unless I know them very well._____2___

2. I listen carefully to others peoples opinions about my behaviour.____4____

3. I tend to say things that turn out to be out of place.___1_____

4. Generally, I hesitate to express my feelings to others.____2____

5. When someone directly tells me how he feels about my behaviour, I tend to close up andstop listening.___4_____

6. On hindsight, I regret why I said something tactlessly. (On looking back, I regret why I

said something that was thoughtless).___0_____

7. I am quite strong in expressing my opinions in a group or to a person, even if this may be

unacceptable.___3_____


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8. I take steps to find out how my behaviour has been perceived by the person with whom I

have been interacting.___1_____

9. I deliberately observe how a person will take what I am going to tell him, and accordingly

communicate to him. (I consciously observe how people feel about what I am going to

tell them and accordingly adapt what I say).__2______

10. When someone discusses his problem, I do not spontaneously share my experiences and

personal problems, of a similar nature with him. (When people discuss their problems, I do

not freely/impulsively share my experiences and personal problems of a similar nature

with them).___1_____

11. If people criticize me, I hear them at that time but do not bother myself about it

later.___2_____

12. I fail to pick up cues about the feelings and reactions of others when I am involved in an

argument or a conversation. (I fail to pick up hints about other peoples feelings and reactions

when I am involved in an argument or a conversation).___3_____

13. I enjoy talking with others about my personal concerns and matters.___2_____

14. I value what people have to say about my style, behaviour, etc.___3_____

15. I am often surprised to discover or be told that people were put off, bored or annoyed

when I thought they were enjoying interacting with me. (I am often surprised to discover or

be told that people were driven away, bored or annoyed, while I actually thought that they

were enjoying interacting with me).___3_____

Part II: Score you responses

Step 1

Transfer your grades in the Answer Sheet to the Score Sheet given to you

after reversing your grades on those items marked with (*) as shown below:

Original grading: 0 1 2 3 4

Reversed grading: 4 3 2 1 0


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For example, if your original grading to statement 10 was 3 mark it now as 1 in the space

provided.

Score Sheet

Statement Grade Statement Grade Statement Grade

*1 2 *3

*4 *5 *6

7 8 9

*10 *11 *12

13 14 *15

Total (10 ) Total (14 ) Total (9 )

Self-disclosure Openness to Feedback Perceptiveness


Concept of self awareness ,self confidenceSelf esteem and ways to improve


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SESSION 5

DEVELOPING SOCIAL AWARENESS AND RELATIONSHIP

MANAGEMENT

Social Awareness is the ability of being open to outside forces and understandthe social relationships and structure in the environment.

It constitutes Empathy, Organisational awareness and Service orientation.

Activity:

1.) Think of one person (at least one) whose company you do not enjoy. What

about these people annoys you?

Write down as many characteristics as you can remember, no matter how

trivial?A person whose company I dont like is one of my friends because of the

following:

He is authoritative He seeks to be the centre of attention Always trying to charm the opposite gender He is over-confident

2.) Think of one person (at least one) whose company you enjoyone of those

special people. What about these people do you like?

Write down as many characteristics as you can remember, no matter how

trivial?

One of my good friends I enjoy being around is my ex-classmate, due to the

following reasons:

She is caring Always eager to help others irrespective of self loss or gains. Creates a fun loving environment around always An animal lover Very polite yet happy go lucky person

DIFFERENT CATEGORIES OF COMPETANCE

Situational Awareness Presence Authority Clarity Empathy


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Activity: What qualities or characteristics do you want to possess by the time

you complete your PGP?

Matured thinking Self dependence Positive attitude Clear vision and goals for life Extensive knowledge

Learnings from session 5

Awareness of the social environment and various relationships isimportant

Importance of social skills


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SESSION 6

DYSFUNCTIONAL BEHAVIOUR AT WORK

Dysfunctional behaviour implies performing those activities which are not part

of the usual work ethic and ultimately doesnt contribute to the organizationaloutput.

It creates a negative effect in the organization as it hampers the group

functioning and thereby becomes a barrier towards achieving the desired

outcome.

Activity:You are in a group for a class project and one of your group members

is not doing ANY of the work and has failed to hand in their portion of the

assignment. Meanwhile, there is another group member who is being very

controlling and has taken it upon themselves to do all the project and to edit thework youve handed in. As a group member who doesnt want to do others

work but wants to contribute to the group, how would you approach these two

people and give them constructive feedback.

First and foremost, the person who has not contributed anything towards group

work could be assigned some alternative but meaningful task that supports the

main task to be performed. It is difficult to make people do the assigned tasks,

but when anyone is given a job liked by them, they contribute more effectively.

This is called social facilitation i.e., when a person does what he likes the most,and he is being watched by others, his intention to perform better increases

continually.

Second, the member who is taking control has doing the project all by himself

can be asked to guide the FREE-rider person who is not doing anything. Instead

of taking the whole burden of finishing the project, he could pave the way for

the laggard member by explaining him the best ways of doing the work, and the

significance of his contribution.

ONE CANNOT DO ALL THE WORK EFFECTIVELY, ALL CAN DO

ONE WORK EFFICIENTLY

Learnings from session 6

Understanding dysfunctional behaviours at work Ways to eradicate such practises Consequences of such happenings and their impact on organizational

functioning.

Documents

JOURNAL Sriprakash