PROFESSIONAL PROFILE

QUALIFICATIONS

RELEVANT EXPERIENCE

EXPERIENCE

JOSHUA SUTTON811 Mcclenny Dr #M3, Tyler, Tx 75703 | H: 9037473044 | C: 903-944-8395 | jbsutton1@hotmail.com

Customer-focused Representative with a proven capacity to troubleshoot issues to ensurecustomer satisfaction. Customer Service Representative who maintains a high level ofprofessionalism, patience and efficiency to minimize customer dissatisfaction and increasecustomer loyalty. Military professional with experience in team management, administrativeaccountability and supply management.

Punctual and reliableCooperative team playerMultitaskingSpeedy and efficientActive listener

Calm under pressureDetail orientedStrong leadership capabilityStrategic planningAnalytical

Exceeded corporate target for customer satisfaction for six months in a row.Answered telephone calls and responded to inquiries. Assisted in maintainingpreparation and service areas in a sanitary condition. Continuously maintainedan accident and incident-free driving record for more than five years. Promotedto 2nd level CSR after only 6 months of employment.

03/2015 to Current Customer Care Representative- Retention SpecialistSUDDENLINK COMMUNICATIONS － Tyler, TX

Retain, sell, and upgrade, Residential Services product offerings (LandlinePhone, Data, Video, etc…)Generate new monthly revenue by consulting with the customer tocoordinate home needs with features and benefits of product offeringsBuild relationships with region and system offices to ensure customers'needs are satisfied through local presence, including installations, retaillocations, etc…Responsible for processing customer agreements based on monthlyrevenue at time of save/sellResolve customer complaints/concerns through active listening,empathy and professionalismProfessional and quality presentation of products/services in a courteousand sincere mannerMeet or exceed budgeted retention goals for all product lines.Communicate competitive offers to customers and re-selling valueProvide information to customers regarding billing inquiries, paymentarrangements and proceduresDemonstrate proficiency in over all understanding of Residential Servicesproduct offerings and processesShare successes and new ideas with team members in order to achieveboth individual and team goalsPerform other duties as requested by supervisor

 

03/2013 to 03/2015 Customer Care Representative- SalesSUDDENLINK COMMUNICATIONS － TX

Confer with customers by telephone or in person to provide informationabout products or services, take or enter orders, or obtain details ofcomplaints.Solicit sales of new or additional services or products.Determine charges for services requested, collect deposits or payments,or arrange for billing.Keep records of customer interactions or transactions, recording detailsof inquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolvecustomers' problems.

EDUCATION

AFFILIATIONS

05/2012 to 05/2016 UNITED STATES AIR FORCE RESERVES SECURITY FORCES － BOSSIER CITY, LAEnsure the safety of all base weapons, property and personnel fromhostile forces.Direct vehicle and pedestrian traffic on base.Conduct investigations into any on-base incidents.Participate in team patrol movements, tactical drills, battle proceduresand military operations other than war.Apprehend and detain suspects, secure crime scenes and testify injudicial proceedings.

11/2011 to 03/2013 Electronics Sales AssociateWALMART SUPERCENTER － TX

Recommend, select, and help locate or obtain merchandise based oncustomer needs and desires.Describe merchandise and explain use, operation, and care ofmerchandise to customers.Maintain knowledge of current sales and promotions, policies regardingpayment and exchanges, and security practices.Demonstrate use or operation of merchandise.Watch for and recognize security risks and thefts, and know how toprevent or handle these situations.

10/2010 to 09/2011 Team MemberPIZZA HUT － TX

Clean and sanitize work areas, equipment, utensils, dishes, or silverware.Remove trash and clean kitchen garbage containers.Receive and store food supplies, equipment, and utensils in refrigerators,cupboards, and other storage areas.Assist cooks and kitchen staff with various tasks as needed, and providecooks with needed items.Carry food supplies, equipment, and utensils to and from storage andwork areas.

PsychologyTyler Junior College － Tyler, Tx, United States

2010 High School DiplomaWhitehouse High School － Whitehouse, Tx, United States