Jonathan Allen WalkerIdentity Number: 7901125112088 Address: Corner of 16th Avenue and Cleveland, Boston, Cape Town

Contact Number: 083 678 3705 Email Address: jonathan.walker.a@gmail.com

Professional ProfileA dedicated and results-driven IT manager with a highly successful background in the achievement of profitable business growth through the creation and execution of successful sales and project planning. Experienced in working with leading IT Hardware, Software in the competitive retail and information technology industry with the primary focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of motivated, successful and productive teams and thrives in highly pressurised and challenging working environments.

Career Summary20012–2015 CCIT – Combined Computer Technologies

IT Manager Project Planning. Successfully Completing of 3 Small to medium Business Exchange Migration. Successfully Signing 8 Service Level Agreement Contracts with Small to Medium Businesses. Responsible for Account Management. Managing a young IT Team and Support Desk. Successfully installing of Windows Server 2008, 2012, Active Directory, DNS. Exchange 2010 and Exchange

2013. Liaising with over 175 Different clients, from end user too small to medium business clients. Diverse knowledge of numerous applications ranging from Microsoft Products to Adobe, Ghost convey,

Lexpro, Auto cad from Version 2013 to 2016 as well civil designer installations. Diverse Hardware product knowledge from Server Builds to Gaming, Graphic and Desktop hardware. Diverse Network Knowledge which consists of Mikrotik Networking combined with Ubiquti Wireless

Solutions. And Setting up of Home Users Routers. Implementation of backup solutions at numerous clients. Responsible for clear and sound consultations to clients that require solutions to the following: Wireless

Networking, Server Solutions, Network Solutions, Data Cabling Solutions as well IT Infrastructure. Troubleshooting of Networking, desktops, Servers, Active Directory, Exchange.

2009–2012 GAAP – General Accessed Accounting PackagesSenior Point of Sale Technician

Installation of Retail Office Software at Numerous restaurants and franchises such as KFC, Wimpy, Hungry Lion (Africa – Kinshasa, Namibia Odangwa and Oshikati and South Africa – Cape Town). Responsible for Training restaurant managers and employees to operate and manage the retail office applications from Back to POS.

Assisted with Auditing of Stock and Cash reports at KFC’s. Successfully Installed +- 50 Restaurants. Completion of Installations in deadline time. Work closely with Project managers to complete installations. Assisted with Enterprise nationwide priced updates and menu programming for Wimpy’s and KFC’s. Trouble shoot Networks and Assisted with Desktop Support as well as Retail Office Desktop Support.

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Career Summary cont.

2007–2009 Computer Centre – MosselbaySenior IT Technician

Desktop Support. Software Development – Visual Basic 6. Developed Quoting, Purchase Order Application with a client

Database. Web Designer – Html, php. Server Support. Point of Sale Support – IQ Retail. Hard Ware Support. Field Technician.

2002 – 2007 Micros Fidelio – South Africa JohannesburgSenior Point of Sale Technician

Installed Micros Point of Sale Back Office and Front Of House at +- 280 Restaurants, Hotels, Fast Food Restaurants across South Africa, Ireland, England, Wales and Scotland.

Was an ambassador technician for our Sister company Micros Fidelio Unite Kingdom for 2 Years and 6 Months.

Worked Closely with Project Managers on Hotel Projects from beginning to end of the Hotel Installs. Most of these projects took 3 – 6 Weeks to complete.

Responsible for Menu Programming. Training of Hotel General Managers, Staff, Chefs, Restaurant Managers on Back Office and Front Office

Programming of the P.O.S System. Desktop Support. Server Support. Network Support.

Education and QualificationsMatriculated 1997 High School Louis Botha – Bloemfontein

Mathematics – High GradeScience – High GradeEnglish - High GradeAfrikaans - High GradeTechnical Drawing - High GradeTechnical Electronics - High Grade

CTU - 2012 Server 2008 and 2008 R2, Active Directory, Windows Vista, DNS, DHCP, Configuring

2008 and active directory.

Torque IT – 2013 Server 2012 R2, Installing and Configuring Windows Server 2012 R2, Administering 2012 R2, Windows Server Hyper V 2012 R2, Windows 7

CCIT – 2013 N+

CPUT – 2007 HUET, Health Fire and Safety Course

Professional Development

Management Course – Seesa Team Building - Seesa Mentor Course – Seesa Super Micro Server Course – Pinnacle Micro Appraisal Training – Seesa

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IT Skills

Windows Server 2003 SBS – 6 Years Windows Server 2008 R2 – 4 Years Windows Server 2012 R2 – 2 Years Microsoft Exchange 2010 – 3 Years Microsoft Exchange 2012 – 2 Years Networking – 15 Years Windows XP, Home, Basic, Pro – 10 Years Windows 7 Home, Basic, Pro 32 / 64 Bit – 8 Years Windows 8 / 8.1 Single Language, Professional 32 / 64 Bit - 3 Years Windows 10 Single Language / Pro – 1 Year Microsoft Office 2003, 2007, 2010, 2013 Home & Business 32 / 64 Bit – +- 13 Years Visual Basic Programming VB6 – 5 Years Macro Media Flash, Adobe Dreamweaver CS3 – 2 Years

Personal Details

Driving Licence Full/CleanHealth Excellent; non-smokerInterests Squash, Golf, Rugby, English Football, reading.

References

Company: CCITContact: Natasha DerksTelephone: 021-910-0910

Company: Gaap – Cape TownContact: Louisa da VasconcelosTelephone: 021-595-4561

Company: Computer Centre - MosselbayContact: Carel EngelbrechtCell Phone: 083-308-8872Cell Phone: 084-252-0177

Company: Micros Fidelio South AfricaContact: Paul StephensonTelephone: 011-745-5333

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