JOINT LABOR-MANAGEMENT BENEFITS COMMITTEE

www.keepingLAwell.com

Joint Labor-Management Benefits Committee (JLMBC) COMMITTEE REPORT 19-44 JLMBC MEMBERS:

Employee Organizations David Sanders, Chairperson Paul Bechely Chris Hannan Steve Koffroth Michael Davies Management Wendy G. Macy, Vice-Chairperson Lita Payne Rich Llewellyn Tony Royster Matthew Rudnick

Date: December 5, 2019 To: JLMBC From: Staff

Subject: LIVEwell Program Update – November 2019 RECOMMENDATION That the JLMBC receive and file the report regarding LIVEwell Program activities and updates for November 2019. DISCUSSION

A. Engagement and Activities Update (1) Communications On November 1, Employee Benefits Division (EBD) staff released the November 2019 monthly LIVEwell Program newsletter (Attachment A) via Citywide email. The email focused on the power of gratitude and how it positively affects a person’s health, and promoted different types of activities to practice gratitude within the LIVEwell.la member portal that members could earn points for completing. The newsletter also promoted the November health screening clinics schedule at various City locations. The monthly LIVEwell.la member testimonial featured positive feedback on the influence of LIVEwell.la in empowering and enabling the member to make small but effective changes in the member’s lifestyle and achieving progress in the member’s wellness-related goals. Additionally, in the month of November, EBD staff worked with onsite engagement specialists from the City’s wellness services Third-Party Administrator, Limeade to produce and distribute a LIVEwell.la poster (Attachment B) for City departments to display in common building areas to further encourage and promote user registration of the LIVEwell.la member portal. (2) Regular Events: Education Classes, Clinics, and Webinars Clinics In November, staff coordinated the LIVEwell Program’s third annual health screening clinics at 12 City locations, including the Department of Recreation and Parks’ Pacific Service Yard, where LIVEwell hosted a clinic for the first time. Staff advertised each clinic through targeted email announcements

2

at each individual building location (Attachment C). The health screening clinics were attended by a total of 374 employees. The chart below indicates the distribution of attendees by location.

(3) Special Events LIVEwell Local In continuing implementation of the comprehensive LIVEwell.la Communications and Engagement Plan for increasing enrollment on the new online member portal, LIVEwell.la, EBD staff and onsite engagement specialists from Limeade participated in two LIVEwell Local events focused on promoting and registering employees on LIVEwell.la. • On November 6, staff made a first-time visit to the Department of Recreation and Parks Pacific

Service Yard (PSY) to provide information on the LIVEwell Program and promote the November 20 health screening clinic. Staff established a working relationship with the staff at the PSY location and plans to schedule additional classes and clinics in 2020.

• On November 13, staff hosted a table at the Personnel Department to provide information on the

LIVEwell Program and register employees on LIVEwell.la. Staff spoke with 100 employees, of which 70 enrolled in the LIVEwell.la platform. Subsequently, total LIVEwell.la user registrations increased by 3.7%.

(4) Engagement Results As previously reported to the Committee at its last meeting, staff has set a goal of 10,000 total member engagements in fiscal year 2019-20. As of November 26, 2019, total fiscal year 2019-20 member engagements is 3,626, which is on pace to meet the current fiscal year 2019-20 goal.

Media Tech Center

5%

Marvin Braude4%

City Hall East16%

City Hall East (Evening)

8%

Public Works Building

9%LAWA Skyview

7%

Figueroa Plaza16%

Central Library8%

LAWA Admin. West

2%

Rec. & Parks, Harbor City

4%

Police Admin. Building

10%

Hyperion11%

HEALTH SCREENING CLINICS BY LOCATIONNOVEMBER 2019

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B. Wellness Online Member Portal LIVEwell.la User Registrations Update As of November 26, 2019, the total number of user registrations on LIVEwell.la is 1,771, which represents: 1) a 14% increase from staff’s last update on user registrations as of October 28; and 2) six percent of eligible City employees. Staff is encouraged by the initial results of the LIVEwell.la Member Communications and Engagement Plan (Attachment D) which has been very effective in driving user registrations higher. Staff expects the number of user registrations will continue to grow due to staff’s strong grassroots efforts in promoting the LIVEwell.la platform through various LIVEwell Program activities and events. Growing LIVEwell.la as a central hub for wellness activities, events, and engagement will be the permanent and ongoing mission for EBD staff and Limeade’s onsite engagement specialists. As such, staff, in consultation with Limeade, has developed the attached fiscal year 2019-20 goals and strategies for measuring member engagement and utilization of LIVEwell.la (Attachment E). Staff will report to the Committee on the status of each of these metrics in the monthly wellness report. Submitted by: _____________________________________ Leo Reyes, Senior Personnel Analyst I Submitted by: _____________________________________ Jenny M. Yau, Senior Management Analyst II Approved by: _____________________________________ Steven Montagna, Chief Personnel Analyst

194

333

384

404

427

514

640

8991,004

1,170

1,361

1,433

1,494

1,598

1,674

1,748

1,769

1,771

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

8/1/

19

8/8/

19

8/15

/19

8/22

/19

8/29

/19

9/5/

19

9/12

/19

9/19

/19

9/26

/19

10/3

/19

10/1

0/19

10/1

7/19

10/2

4/19

10/3

1/19

11/7

/19

11/1

4/19

11/2

1/19

LIVEwell.la User Registrations(as of November 26, 2019)

Give thanks, stay resilient, and be well withLIVEwell.la!

Eating healthy around the holidays can be challenging!If you crave a healthier version of a traditionalThanksgiving stuffing, head to the Community Feedtoday and find a recipe from the LIVEwell team, andshare your own healthy recipes while you’re there!

What’s Happening in Wellness November 2019

Visit LIVEwell.la on your browser, or download the Limeade app on your smartphone and use code COFLA.

Upcoming Wellness Events

Pop-up Health Screening ClinicsSign up here and use code LIVEwell.

All LAwell benefits members are eligible for a free biometric health screening, regardless of health plan. However, Kaiser Permanente sponsors the screenings, and a Kaiser account must be created to sign up.

• 11/5 – City Hall East, 11am-2pm• 11/5 – City Hall East, 4-7pm• 11/7 – Public Works Building, 11am-2pm• 11/12 – LAWA Skyview, 11am-2pm• 11/13 – Fig Plaza, 11am-2pm• 11/14 – Central Library, 11am-2pm• 11/19 – LAWA Admin West, 11am-2pm• 11/20 – Police Admin Building, 11am-2pm• 11/20 – Rec and Parks Pacific Region, 11am-2pm• 11/21 – Hyperion, 11am-2pm

Once you’ve received your health screening results, you can log them inside the WellCheckQuestionnaire inside LIVEwell.la. While logging your biometric results is optional, andindividually identifiable data stored inside the LIVEwell.la platform is never shared with youremployer, it’s a great way to earn points on the platform, as well as keep track of all yourhealth and wellness in one digital place!

For more information and complete schedule, click here.

According to a 2012 study published in the journal Personality and Individual Differences,people who practice gratitude report feeling fewer aches and pains, and report feeling healthierthan people who do not have a regular gratitude practice. Additionally, crafting a resilient lifecan lead to greater overall happiness and wellbeing. Check out these activities on LIVEwell.la toget points towards your next prize level!

• “Draft a Gratitude List” – 25 points per week

• “The Power of Positivity” – 25 points per week

Download the Limeade app andenter the code COFLA.

Prefer mobile?

Create your account by 9/15 to be eligiblefor a gift card drawing!

- join challenges with your coworkers

- work on nutrition, sleep, weight loss, or whatever your health goals might be

- show off your achievements by earning a badge and other prizes at each rewardlevel

- cheer on your peers and keep informed of wellness events via the community feed

Questions? Contact support@limeade.com

At LIVEwell.la, you can:

LIVEwell.la

Earn Your BraggingRights & Rewardsat LIVEwell.laLIVEwell.la, the City's new online wellness program, is fun,easy, and frankly, you'll be obsessed (in a good way). Jointoday and participate in activities that help you improve yourwellness.

• ”Find Your Sweet Spot of Stress” – 25 points

Did you know that over 50% of Type II Diabetes is preventable? Head to aBiometric Screening this month to find out your glucose, total cholesterol,HDL, blood pressure, BMI, height, weight, and body fat percentage. Check outthe topic “Healthy Blood Sugar” on LIVEwell.la to keep better watch over thisimportant aspect of physical health.

Download the Limeade app andenter the code COFLA.

Prefer mobile?

Create your account by 9/15 to be eligiblefor a gift card drawing!

- join challenges with your coworkers

- work on nutrition, sleep, weight loss, or whatever your health goals might be

- show off your achievements by earning a badge and other prizes at each rewardlevel

- cheer on your peers and keep informed of wellness events via the community feed

Questions? Contact support@limeade.com

At LIVEwell.la, you can:

LIVEwell.la

Earn Your BraggingRights & Rewardsat LIVEwell.laLIVEwell.la, the City's new online wellness program, is fun,easy, and frankly, you'll be obsessed (in a good way). Jointoday and participate in activities that help you improve yourwellness.

Melina Cervantes, Management Analyst at the Office of the City Clerk, speaks to her experience with LIVEwell.la:

“LIVEwell.la has motivated me to make small, but effective changes. I've learned to swap items like soda for water, and it has encouraged me to take more walks

and be more physically active. These changes are important because I've noticed the difference that it is making. The LIVEwell.la website is user-friendly and it doesn't overwhelm those of us who are taking small steps, but still want

to move towards a healthier lifestyle. I also enjoy the point system because I am rewarded and reminded of my individual progress.”

ATTACHMENT A

Find new ways to personal wellness with

LIVEwell.laPractical Wellness. Abundant Support. At Your Fingertips and In Your Pocket.

Get a healthier mind and body, join challenges with your coworkers, try new activities, and earn prizes at LIVEwell.la, a free and confidential online tool for employees of the LAwell Program. Use the Community Feed to cheer on your peers and keep informed of wellness events!

How will you LIVEwell?

Join in the fun by registering your account today!

Follow these steps to register your account:• Head to LIVEwell.la on your

browser or download the Limeadeapp using code COFLA

• Find your account using youremployee information

• Add activities to your plan andreap the rewards!

ATTACHMENT B

Walk-ins are welcome. No appointment required!

The screening includes total cholesterol, HDL, glucose, blood pressure, BMI, height, weight, and body fat percentage.

All Anthem and Kaiser members are eligible. Participants will need to show their City ID at the clinic.

Health Screenings Today!

Location: Central Library

Date: November 14, 2019

Times: 11:00 a.m. – 2:00 p.m.

Address: 630 West 5th Street

Room: 4th Floor, Room G437

Check in on your health with a free screening. No fasting, and it takes just 10 minutes. Plus,

you get your numbers right there.

ATTACHMENT C

MONTH ACTIVITY DATE DELIVERY METHOD

August Announcement Mailer 7/22/19 4-page pamphlet mailed toemployee home address

August Announcement Email 8/1/19 Citywide email

August Aging Well Class (10 locations)

August 2019 5 minute prize demonstration

August Joint LACERS/Deferred Compensation Financial Wellness Class

8/3/19 Information table and giveaways

August LIVEwell Information Table – Port of LA, Personnel Department

August 2019 Information table and giveaways

August New Hire Orientation – Police Department

8/22/19 Pamphlets and giveaways for distribution

MONTH ACTIVITY DATE DELIVERY METHOD

September Cooking Demonstrations (9 locations)

September 2019 5 minute prize demonstration, custom activity within LIVEwell.la

September LIVEwell Information Table – Marvin Braude Building, Port of LA

September 2019 Information table and giveaways

September Staff Meeting – Los Angeles World Airports (LAWA)

September 2019 LIVEwell.la and prize demonstration

September Webinar – Nutrition for Children 9/4/19 5 minute LIVEwell.la promotion and activity demonstration

September Second Citywide Email Announcement On or around 9/10/19 Citywide Email

September Joint LA City-LA County Rock N’ Stroll Wellness Festival in

Griffith Park

9/20/19 Information table, LIVEwell.la demonstrations, giveaways, custom

activity within LIVEwell.la

September LAWA Employee Appreciation Fair

Last week of September

Information table, LIVEwell.la demonstration, giveaways

MONTH ACTIVITY DATE DELIVERY METHOD

October Onsite Flu Shot Clinics (9 locations)

October 2019 Information table, giveaways, custom activity within

LIVEwell.la to boost immunity

October Webinar – Dental Hygiene 10/2/19 5 minute LIVEwell.la promotion and activity demonstration

October Open Enrollment Events October 2019 Attend Open Enrollment events to promote LIVEwell.la via

webinars and seminars

MONTH ACTIVITY DATE DELIVERY METHOD

November Citywide posters with new poster featuring festive end-of-year activities

November 2019 Posters displayed in high-traffic City locations

November Onsite Biometric Screenings (10 dates)

November 2019 Information table and giveaways, promote Wellcheck questionnaire in

LIVEwell.la

November Webinar – Easy Ways to Eat Right and Stay Healthy

11/6/19 5 minute platform promotion and activity demonstration

November LIVEwell Information Table – Personnel Department, Employee Benefits

Division

11/14/19 (World Diabetes Day)

Information on diabetes and activity demonstrations within LIVEwell.la

that help support healthy blood sugar

MONTH ACTIVITY DATE DELIVERY METHOD

December Onsite Yoga Classes – (7 Locations)

December 2019 5 minute LIVEwell.la promotion and activity demonstration

ATTACHMENT D2019 LIVEwell.la Communications and Engagement Plan

December Webinar – Mindful Meditation 12/4/2019 5 minute LIVEwell.la promotion and activity demonstration

December LIVEwell Information Table – Personnel Department, Employee

Benefits Division

12/11/2019 Information on staying healthy during the holidays and LIVEwell.la

activities for a health holiday season

December Citywide Email Reminder – Conclusion of 2019 LIVEwell.la Inspiration Program

Mid-December 2019 Citywide Email

MONTH ACTIVITY DATE DELIVERY METHOD

Sept-Dec Leader and manager supported communications (Union, Council, GMs,

etc.)

Ongoing Email, department meetings, staff meetings

Sept-Dec Employee Resource/ Affinity Groups

Ongoing Partner with existing groups to promote LIVEwell.la and wellness

resources

Sept-Dec LIVEwell.la Department Posters Ongoing Posters displayed in high-traffic City locations

Sept-Dec Monthly Wellness Newsletter

Ongoing Citywide Email

Sept-Dec Thank you emails to attendees of classes and webinars

Ongoing Email highlighting related wellness activity in LIVEwell.la to tie back to

class/webinar topic

Sept-Dec New Hire Employee Orientations Ongoing 5 minute LIVEwell.la demonstration and giveaways

Sept-Dec Department meetings and staff meetings at various City locations

Ongoing 5 minute LIVEwell.la demonstration and giveaways

Sept-Dec Information tables/activity stations at various City locations

Ongoing Information tables and giveaways, themed for awareness months,

holidays, etc.

Oct-Dec LIVEwell.la-specific Webinars Ongoing Opt-in webinar for LIVEwell.la registration, features,

and activities

Oct-Dec Custom/Featured Activities in LIVEwell.la

Ongoing Custom and featured activities in LIVEwell.la depending on Citywide

events and needs as they arise

Fiscal Year 2019-20 Goals & Strategies

Category Metric Goal Strategies Status

Participation: LIVEwell.la member engagement

LIVEwell.la user registrations

• Achieve 10% of eligible populationregistering on LIVEwell.la

• Incentives for registration – gift card drawing,free gift for all new registered users

• LIVEwell monthly newsletter feature• Tabling at LIVEwell events (clinics, classes,

webinars, festivals, department meetings,new hire orientations)

• Citywide email, department intranet posting,City departments poster blitz

As of 11/26/19: 1,771 registered users (6% of eligible population)

Goal on pace to be reached

Participation: LIVEwell.la member utilization

LIVEwell.la WellCheck questionnaire completion

• Achieve 50% of registered userscompleting LIVEwell.la WellCheckquestionnaire

• Incentives for completing WellCheckquestionnaire – gift card/prize drawing, freegift, points incentive on LIVEwell.la

• Targeted LIVEwell.la emails and reminders• LIVEwell.la member engagement campaign

As of 11/26/19: 606 registered users have completed the WellCheck

questionnaire (34% of registered users) Goal on pace to be reached

Participation: LIVEwell.la member utilization

LIVEwell.la activity participation

• Achieve 65% of registered usersparticipating in a LIVEwell.la activity

• Implement featured activity strategy forremainder of fiscal year including firstCitywide challenge on LIVEwell.la

• Extra points incentive for completing firstactivity

• Targeted LIVEwell.la emails and reminders• LIVEwell.la member engagement campaign

As of 11/26/19: 971 registered users have participated in a LIVEwell.la activity

(55% of registered users) Goal on pace to be reached

ATTACHMENT E