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STAT SHEET Jan 1-7, 2018Jan 1-7, 2018

POWER216 outage incidents 7,330 customers affected

WATER customers experienced NO SERVICE INTERRUPTIONS

customer calls handled

35,715

on time bills98.01%

meters read96.80%

estimated bills2.27%

CUSTOMER SERVICE

customers experiencedNO OUTAGES

Residential Customers

Commercial Customers

High-Effi ciency Toilets1,008

~6.1 million gallons saved

8,428

~2.7 million gallons saved

Smart Irrigations Controllers 1,104

~14 million gallons saved

92~391,000 gallons

saved

Total water savings= enough to supply 474 single-family homes annually

Refrigerator Exchange & Recycling Programs

Program Participants Energy Savings

Refrigerator Recycle 1,484 2,887,864 kWh

Refrigerator Exchange 5,048 4,089,786 kWh

customer calls handled

35,715

on time bills98.01%

meters read96.80%

estimated bills2.27%

CUSTOMER SERVICE

JUL 2

014

JUL 2

015

2:44

JAN

2015

3:29

8

10

PEAK

AVER

AGE H

OLD

TIMES

JUL 2

016

JAN

2017

FEB

2017

MAR

2017

APR

2017

MAY 2

017

JUN

2017

JUL 2

017

AUG

2017

SEP

2017

OCT 2

017

NOV

2017

DEC

2017

1:33 0:21 0:20 0:11 0:07 0:280:42

JAN

2016

0:43 0:16

• 65 applications confi rmed• 1 day confi rmation time• All calls to Solar Hotline returned within

24 hours• 221.6 MW installed since program began

in 1999

99.99%

34 main leaks 680 service interruptions

40MI N U T E S

MI N U T E S

MI N U T E S

1:00 1:212:04 1:57 1:24

SOLAR INCENTIVE PROGRAM

EFFICIENCY SOLUTIONS FOR RESIDENTIAL CUSTOMERS

99.50%

WATER CONSERVATION REBATES & SAVINGS

AD CAMPAIGN BOOSTS $2 PER SQ. FT. TURF REPLACEMENT REBATE:

• 10 Weeks

• 3.5 M impressions on FB

• 11 radio stations

• 30 publications in Chinese, Korean, Spanish, Vietnamese and English

• 30 second spots on cable TV

• 2 electronic signs at USC and 110 Freeway

• Multiple online platforms

• Movie screens, bus tails and interior bus cards

JULY2017

2017

Sinc

SEPTAs of

2017Jan.- Oct.

2017Jan.- Nov.

Total energy savings: 6,977,650 kWh offsets energy use for 1,163 homes and avoids 5.8M pounds of greenhouse gas emissions annually.= Removing 571 gas-fueled vehicles from the road each year

GOING SOLAR

on time bills

This week’sThis week’sThis week’sThis week’sThis week’sThis week’s

averageaverageaverage

hold time!hold time!hold time!

2017Oct.-D ec.

44S

E C O ND

S

2017July.-Dec.

Infrastructure Replacement Progress

Poles 1,685

Transformers 458

Cable Miles 22.1

POWER RELIABILITY PROGRAM

2017July.-Dec.

STAT SHEETWATER POWERService Interruptions99.99% of customers experienced NO SERVICE INTERRUPTIONS.

For the week, there were 34 main leaks and 680 service interruptions.

Rebates for Water Savings LADWP’s water conservation programs help customers reduce their water use while saving money on new and more water efficient devices. From January through November 2017, LADWP provided rebates for 9,436 high-efficiency toilets, and 1,196 smart irrigation controllers to residential and commercial customers. These devices are estimated to save approximately 23.19 million gallons, or enough water to supply 474 single-family homes for annually.

Save the Drop LA! Social Media and Ad CampaignTo encourage customers to take advantage of the increased $2 per square foot turf replacement rebate, which is in effect through January 31, LADWP launched a widespread and robust 10-week social media and advertising campaign. Ongoing Facebook posts garnered approximately 3.5 million impressions. The traditional media advertising campaign included:

• Radio spots on 11 stations including Spanish radio station KLAX, news radio station KNX, KOST, and KKGO-Go Country.

• Print ads in over 30 publications with multiple languages including Chinese, Korean, Spanish, Vietnamese, and English.

• Online platforms including CityWatch, the “Eastsider” and “Palisades News.”

• Movie screens during the busy holiday season including the launch of the “The Last Jedi” and other fall and holiday movies. Key theaters were used including “Universal City Walk” and “LA Live.”

• Cable TV was used for 30-second spots in English and Spanish.

• Electronic signs at the USC Galen Center and the 110 Freeway.

Outages99.50% of customers experienced NO OUTAGES.

For the week, there were 216 outage incidents, affecting 7,330 customers.

-Full and partial circuit outages affected customers mostly in Vermont-Slauson, Westwood, Wilmington, West Adams, and Beverly Crest.

-Transformer outages affected customers mostly in Chatsworth, Mid-Wilshire, Valley Glen, Hancock Park, and Harbor Gateway.

Efficiency Solutions for Residential CustomersLADWP residential customers continue to reduce their energy use while saving on their electricity bills by recycling their old, energy-guzzling refrigerators. From July through December 2017, LA residents recycled 6,532 refrigerators in a safe and environ-mentally friendly manner through LADWP’s Refrigerator Exchange and Refrigerator Recycle programs. Customers also earned a $50 rebate for recycling their old fridges. Over 5,000 of those refriger-ators were exchanged for brand-new energy efficient refrigerators through the Refrigerator Exchange Program.

Solar Incentive Program (SIP)• SIP, LADWP’s net-meter solar program, offers incentives to

offset the cost of installing a solar rooftop system at a home or business. Approximately 221.6 megawatts (MW) from 29,916 solar installations have been incentivized and put in service since the program began in 1999 for a total of 245 MW from 33,071 net-meter photovoltaic solar systems.

• During the week, SIP staff confirmed 65 applications for rebates and processed each within one day’s time. Calls to the Solar Hotline were answered within 24 hours.

Power Reliability ProgramAn ongoing priority for LADWP is the need to replace aging critical infrastructure to maintain reliability for our customers. The majority of LADWP’s power poles, installed during the 1940s through 1960s, continue reaching the end of their useful life. For the fiscal year from July through December 2017, LADWP replaced 1,685 power poles, 458 distribution transformers, and 22.1 miles of underground cable.

• Customer call wait times averaged 44 seconds for the reporting period of January 1 – 7, 2018.

• The average call wait time for the month of December was 1 minute, 24 seconds.

• Customer call wait times have remained below the 3-minute goal since July 20-26, 2015.

CUSTOMER SERVICE