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John Michael Ruizhttp://www.linkedin.com/pub/john-ruiz/74/147/974/
130 Garcia St. Santa Paula, CA 93060805.229.7273 (H)805.765.0175 (C) [email protected]
IT ProfessionalAchievement-oriented professional with demonstrated record of successes, promotions, and awards for superior work performance. Hands-on leader who effectively builds high-performing teams delivering superior customer service in a fast-paced environment. Recently awarded a Master’s degree in Information Systems with skills supporting networks, hardware, and software.
Technical CompetenciesSoftware Applications: Microsoft Office Suite (Access, Excel, Outlook,
PowerPoint, Publisher, Word, Visio, Windows Media Center, WordPerfect.
Operating Systems: Windows, Mac OS XHardware: PCs, Laptops, iPads, Printers, Routers, Network Cards,
Monitors Tools & Utilities: Norton 360, Disk Cleanup Basic Networking: Wireless Setup, Network Setup, WAN/LAN, Wi-Fi
Education & TrainingMaster of Information Systems – Computer Information Systems Concentration 2012Keller Graduate School of Management, DeVry University Sherman Oaks, CASignificant Coursework
Managerial Applications of Information Technology
Strategic Management of Technology
Network Concepts & Applications Systems Analysis, Planning & Control
Graduate ProjectTeamed with other graduate students in a hands-on exercise creating a wireless network and reservation program for conference rooms for a new building in Los Angeles. Created the network plan and coordinated the installation, checkout, and handover to the building owner for both systems.Bachelor of Science Technical Management – Computer Information Systems Concentration 2011DeVry University Sherman Oaks, CASignificant Coursework
Risk Analysis, Loss Prevention & Emergency Planning
Operations Strategy Introduction to Information Security
Physical Security & Access Control Security Administration
Business Systems Analysis
Associate of Arts – History 2007Fullerton College Fullerton, CA
John Michael Ruiz | Resume | 805.765.0175 (C) | [email protected] | Page 2 of 2
Career HistoryBuena Vista Hospice, Westlake Village September 2015 to September 2015Data Entry Specialists, September 2015 and September 2015Hired for a temporary contract position through Robert Half and Associates, scheduled to work three weeks as a data entry specialists imputing patient information including scheduleling for patients with different nurses .
Met with each supervisor every morning to find out what tasks needed to be done during the day in a timely manner.
Added new information into computer program that much resembeled Microsoft Access which included dates, times, and nurse information
Updated information in an excel spread sheet for the year end sensus. Created and establish a tracking chart using Microsoft Excel to help
colleagues maintained a good record of patient activity. Scanned multiple documents of patients to help eliminate the use of
paper and using more of the computer base system.
Casitas Municipal Water District, Ojai, CA August 2015 to September 2015Data Entry Specialists, August 2015 to September 2015Originally hired through Robert Half and Associates, scheduled to work duration of six to eight weeks as a data entry specialists imputing hydrant and valve information using Microsoft Excel. Full project was completed before the schedule deadline. Management complimented on skills with Excel as well as work ethics.
Kmart, Santa Paula, CA October 2010 to June 2015Front-End Manager, October 2012 to June 2015Selected for this position due to previous successes in managing associates as well as individual responsibilities throughout tenure. Coordinate all front-end activities on the Registers, Service Desk, and Layaway as well as daily interface with team members in every store department. Meet with the Store Manager daily confirming the store is ready to open and
receive any special instructions on merchandise promotions, personnel actions, security issues, or other action items.
Serve as the operational focal point ensuring stations are staffed, according to anticipate workload and registers have adequate cash for transactions.
Electronic Department Lead, September 2012 to October 2012Promoted to direct the day-to-day activities of three associates overseeing an up-to-date planogram with electronic products, latest movies, video games, and ancillary products. Maintained all pricing and provided an attractive fully stocked department.
Trained and mentored staff to provide superior customer service generating a following of repeat and word-of-mouth customers.
Skillfully listened to customer needs recommending products that met their needs at the lowest price.
Maintained the online ordering system for out-of- stock items obtaining discounts whenever possible.
Unit Integrity/Online Order Specialist February 2012 to September 2012Maintained storewide inventory levels for meeting seasonal and promotional demands. Continually reviewed the sales floor for merchandise availability, replenished shelves from the stock room or ordering as needed using an automated system.
Given additional responsibilities for the Gofer System – a customer-driven online purchasing system. Coordinated orders so they met the delivery metrics. Personally assisted customers with their order pick-up ensuring proper identification.John Michael Ruiz | Resume | 805.765.0175 (C) | [email protected] | Page 3 of 3
Career HistoryWireless Sales Representative October 2010 to February 2012Successfully managed sales of cellular telephones, wireless products, and wireless contracts. Established rapport with customers creating personal but professional relationships and optimizing sales metrics. Fry’s Electronics, Anaheim, CA February 2008 to March 2010Computer Sales RepresentativeInitially hired as a Sales Associate and promoted in an expanded role providing guidance in selection of systems including computers, monitors, printers, and other peripherals for both individual consumers and small business clients.
Utilized knowledge obtained in college programs to address customers’ technical questions in selection of components for systems optimization and meeting budget targets.
Stater Bros. Fullerton, CA October 2001 to July 2007Courtesy Clerk/General Merchandise ClerkStarting as a Courtesy Clerk, worked in multiple areas of the store gaining additional responsibilities and promotions. Demonstrated flexibility in work assignments, including a seven-day per week assignment on the night stocking crew.
Assigned to the liquor and soda sections, proactively developed a logbook of inventory items providing higher levels of inventory control and greater accountability on high-security items.
Recognized with multiple awards in 2004 and 2005 for dedication, outstanding work ethic, and ability to support a team environment. Received a five-year service award in 2006.
