JOHN R. GIATTINO, CHA http://linkedin.com/in/johnrobertgiattino 308 Schlief Drive Belle Chasse, LA 70037

(757) 274-9416 johngiattino@aol.com

Hospitality Senior ExecutiveHotel Operations (GM and Multi-Unit) Full Budget and P&L Responsibility Sales & Marketing

Growth catalyst, driving RevPAR, GSI, and occupancy improvements of multi-site hotel operations through strategic leadership, business development, and deep understanding of the quality hotel experience.

Award-winning executive manager with 20+ years of experience reversing underperforming properties and operations by linking reputation management and revenue management both strategically and tactically. Record of optimizing multiple areas of performance—revenue, profit, guest satisfaction, market penetration, service, and safety. Experienced in every facet of the hotel business—hotel design, construction, staff, opening, operations, strategic planning, and business development. Capitalized on market trends to capture new business, control costs, and gain market position in highly competitive locations. Built motivated teams of talented professionals and empowered staff to achieve stretch goals. Improved guest relations, expanded corporate client relationships, and enhanced the overall guest experience. Driven to create maximum business value and top quality service. CHA and CHHE.

Expertise:Quality Improvement Service Delivery Creative Marketing Human Resources Management Vendor SourcingMulti-Unit Operations Management Customer Relations Team Building & Staff Retention Yield ManagementEvent Management Purchasing & Negotiating Multimillion-Dollar P&L Management Project Planning

Awards:Navy Lodge Group Achievement Award for the highest ever GSI and ASI in the 40-year history of the NL ProgramNavy Lodge Plank Ownership Award for outstanding commitment and goal achievementNavy Lodge Certificate of Achievement for implementation of Epitome/CORE Hospitality Industry Professional of the Year (HSMAI Virginias) Choice Hotels Spirit of Achievement AwardSunburst Hospitality Full Service Hotel of the Year Virginia Workforce Development Education AwardHospitality Industry Person of the Year (Greater Charlotte Hospitality & Tourism Alliance)

PROFESSIONAL EXPERIENCE

PRESIDENT / VP HOTEL OPERATIONS, BN MANAGEMENT CO., GREATER NEW ORLEANS AREA, LA 2014–PRESENT A rapidly expanding multi-branded Gulf Coast (Southern Louisiana) based owner/operator of market leading midscale and upper midscale hotels.Responsible for the overall successful operations, sales, marketing, revenue management, asset preservation, human resources, and brand relations for BN Management Company's entire portfolio of hotels currently located throughout the state of Louisiana with development plans in the state of Florida as well. Current assets include hotels with Hilton (Hampton Inn & Suites), Choice Hotels International (Comfort Inn, Comfort Suites, Sleep Inn & Suites, and Mainstay

Suites), Best Western (Plus), and La Quinta Inn & Suites national brand affiliations with future development plans to include Hilton Garden Inn, Homewood Suites, Embassy Suites, and Marriott (Courtyard and Fairfield Inn & Suites) brand names. Complete and total accountability for maximizing the guest experience and all business opportunities throughout BN Management Company's expanding hotel group and for bringing a diverse background in private sector and government lodging operations to the ownership group’s future development initiatives.

GENERAL MANAGER, HP HOTELS/ THE CAMPBELL HOUSE, LEXINGTON, KY 2013–2014A 287-room upscale full service independent boutique hotel and conference center with 21,000sf of banquet space and multiple F&B outlets.Handled transition from receivership to new permanent ownership, reorganized management structure and retooled operations to completely reverse financial “hemorrhaging” and built a highly efficient operating model with over $1 million annual payroll savings, dramatically reduced F&B costs of sales, sharp decreases in departmental expenses, and major improvements in flex/flow and GOP/NOI attainment. Analysis and actions based on metrics and appropriate staff training and development drove guest satisfaction and loyalty to record levels. Operational navigation around $10 million renovation.

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PRESIDENT AND CEO, HOTEL MANAGEMENT SOLUTIONS, LLC, VA AND FL 2011–2013A Hotel Performance Consulting Company specializing in Sales, Marketing, and Operations assistance for hotel owners and GMs.Provided professional hospitality management counsel, task force sales, marketing, and operations support, creation of Standard Operating Procedures, and renovation assistance to numerous hotel owners and General Managers.

OPERATIONS MANAGER (COO), NAVY LODGE PROGRAM, NEXCOM (US GOV’T), VIRGINIA BEACH, VA 2006–2011The US Department of Defense lodging division encompassing 43 extended-stay and select-service hotels across 4 continents.Turned around all underperforming properties to achieve compliance and quality service standards. Led 3 regional managers and 43 onsite GMs overseeing 1,700+ global employees. Managed $68 million annual revenue/full P&L and HR. Achieved the highest GSI (Guest Satisfaction Index) and ASI (Associate Satisfaction Index) in

the Navy Lodge Program's 40-year history—received Group Achievement Award by the Rear Admiral of NEXCOM, 2011.

Improved low guest satisfaction scores to 96% by focusing on quality improvement as key driver of customer satisfaction—trained staff on proactive customer service and complaint resolution, raised cleaning standards, upgraded QA inspections, and increased property visitation by regional managers, holding them accountable.

AREA DIRECTOR / GM, ALLIANCE HOSPITALITY MANAGEMENT, LLC, RALEIGH, NC 2003–2006Hospitality asset management company; portfolio includes operating agreements with Marriott, Hilton, IHG, Choice, and Starwood.Drove quality, service, and profitability improvements through restructuring and renovation of 7 properties, including Hilton Garden, Hampton Inn, Homewood Suites, Marriott Courtyard, Fairfield, Holiday Inn Express, and Comfort brands.

Achieved above-market 8% RevPAR increases year over year and consistently exceeded GOP goals through operations, revenue, and strategic management initiatives of Florida properties.

Led aggressive renovation of award-winning Homewood Suites by Hilton, dramatically improving SALT guest satisfaction performance scores from mid 80s to 90+ in all areas and regaining QA compliance.

REGIONAL MANAGER / GM, GF MANAGEMENT, INC., PHILADELPHIA, PA 2001–2003Hospitality ownership and management company; portfolio includes Hilton, Sheraton, Radisson, Wyndham, and Holiday Inn (IHG) brands.Selected by COO to transform and stabilize overall performance of 6 big-box full service properties, positioning $90M portfolio for growth. Managed P&L, business plan, and marketing strategy to achieve performance and compliance goals. Drove incremental RevPAR in specific niche markets by differentiating property attributes

and delivering service/value. Generated 11% annualized revenue growth and 15% increase in bottom line profitability.

Captured 80% of local high-demand-generating companies through convenience zone marketing practices.

Boosted Philadelphia region's occupancy to 74% at $78 ADR (up from 63% at $72 ADR) by executing aggressive business building strategies at all properties, including the Holiday Inn, Hilton, Sheraton, and Radisson brands, plus two independents, the Mansion in Voorhees, NJ, and the Brunswick Hotel and Conference Center in Lancaster, PA..

Rapidly improved properties and reinstated AAA Diamond and Mobil Travel Guide Star ratings through rebranding/repositioning, service improvements, forward-thinking revenue/yield management, and targeted advertising and marketing.

Restructured and ignited employees to attain new benchmarked standards and help implement new systems and procedures in every department with high commitment to detail, presentation, cleanliness, and service.

Helped Sheraton Hotel property achieve the first Green Seal® designation in the US through project planning and execution, QA inspections, and training/supervision of general manager on green program components.

Opened 3 high-volume retail/food service outlets on properties, generating additional revenues.

REGIONAL DIRECTOR OF OPERATIONS / GM, SUNBURST HOSPITALITY CORP., NC & VA 1994–2001Hotel real estate management company; portfolio includes Clarion, Quality, Comfort, Sleep, and MainStay Suites brands.Advanced rapidly from GM to Area Manager to Regional Director of Operations based on stellar turnaround successes with 2 Clarion Hotel properties. The first turnaround, Pembroke Corporate Center, became the flagship property to showcase company's ability to reverse underperforming full-service hotels—lauded by CEO/Vice Chairman for IPO.

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Pembroke Corporate Center: Turned around unprofitable, poorly managed property located near troubled nightclub and 8 miles from the beach and created a lucrative, award-winning, media-popular hotel.

Achieved 72% occupancy at $85 ADR in 14 months (up from 30% occupancy at $60 ADR) by spearheading $1.9M renovation and revamping entire operation, including new/improved staff, policies, and procedures.Repositioned property and improved image for key tourism/business by forging strong community relationships. Partnered with US military organizations to catapult hotel to

the #1 off-base location for military meetings. Established student job shadowing in partnership with the public school system.

Held full P&L accountability for 15 hotels in 7 states with 5 brand affiliations as Regional Director of Operations. Built $35.3M in portfolio growth in less than 3 years (to $108.2M), increasing value of assets 48%, reversing revenue decline to overall $9M+ profit—considered the best portfolio turnaround of the company's 95 hotels.

Achieved Franchise Gold Award for 12 of 15 hotels and Beta-Region Award for HR and Sales programs. Spearheaded $5M renovation that improved profit to $4M and garnered Hotel of the Year AwardGrew sales from $30M to $200M+ in 6 years. Increased EBITDA 10-fold to $60M. Improved market penetration 53%. Doubled RevPAR. Exceeded competitive growth trends 200%+ per key industry reports.Reduced staff turnover 35% and labor costs 15%, saving $200K annually—introduced new productivity standards and measurement systems, improved management/labor relations, upgraded compensation and incentive programs, and tightened cost controls. Drove double digit revenue and gross profit margin improvement in 5 retail locations (gift shops/delis).

PRIOR PROFESSIONAL EXPERIENCE

GM, DOSM, and Director of F&B positions at Outrigger Lodging Services (1993–1994), Karena Hotels, USA (1991–1993), Dimension Development, Inc. (1989–1991), and Ocean Properties, Ltd. (1987–1989). Turned around 2 underperforming Disney-area resort hotels (600 rooms)—Grew occupancy

30%, improved profit 42%, achieved AAA reinstatement, and established senior citizen market in location-challenged property.

Progressive positions at the Walt Disney Company (1976–1987)— As Rooms Division Director/Executive Housekeeper, upgraded Hotel Royal Plaza (1982–1987) to 4 Star/4 Diamond ranking (up from 3 Star/3 Diamond) through renovations, improved QA standards, upgrade of staff, and enhanced training initiatives. Earlier WDW theme park operations and accounting positions (1976–1982) included Operations Host, Finance Host, and frequent cross-utilization.

EDUCATION & CERTIFICATION

Valencia College, Winter Park, FLBusiness Administration – Undergraduate Studies

Educational Institute of AH&LA, Michigan State University, East Lansing, MI Certified Hotel Administrator (CHA) Certified Hospitality Housekeeping Executive (CHHE) Awarded Lifetime CHA Status, 2011.

Disney University, Lake Buena Vista, FLWalt Disney World Hospitality Training (Ducktorate)

PROFESSIONAL AFFILIATIONS

American Hotel & Lodging Association (AH&LA)Hospitality Sales & Marketing Association International (HSMAI), Chapter of the VirginiasGreater Charlotte Hospitality & Tourism AllianceRotary Club International, Paul Harris Fellow

United States Coast Guard Auxiliary, Department of Homeland Security, Public Affairs Officer (PAO)—Flotilla 53

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MILITARY TRAINING & EXPERIENCE

United States Navy, Petty Officer Third Class (E4)—Honorable DischargePropulsion Engineering School Naval Nuclear Power School Base Security Detail