Joel Thomas MarshallRESUME

[#89-1584 Newlands Crescent,Burlington, Ontario, L7M 1V6]

[289-259-5711 C]joel-t-marshall@hotmail.com

Objective

To secure employment that builds on my current experiences and provides an opportunity for advancement.

Summary ofQualifications

A responsible and loyal individual recognized for dedication, integrity and honesty.

Enjoy the challenge of a fast paced multi-facetted environment

Ability to work well both independently and within a team setting

Strong computer skills (Word, Excel, PowerPoint, Multi-media applications)

Dependable, reliable and self-motivated Aptitude for learning new skills quickly Able to effectively communicate well to both

peers and Management team members Flexible, adaptable and respectful to authority Able to produce a well-respected and professional

image

Relevant Experience

S&P Data Ltd. Telesales Representative (TSR)

May 2015 to Present

Duties included;

Responds to requests from customers for information on products, equipment, services and billing

Achieves sales objectives by promoting and selling various product and service solutions

Strives to understand customer’s situation and recognized the customer’s needs

Ensures first call resolution by satisfying customer requests

Assumes full ownership of customers’ requests and ensures they are resolved in a timely manner

Performs data analysis of customer’s current service utilization in order to present additional services and

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special offers that provide an enhanced solution Maintains a high level of competitive and product

knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing

Protects SP Data’s and client’s brand image Satisfies needs of existing customers, by repeatedly

accessing and making use of informational tools and system that will enable you to provide the most beneficial solution

Provides quality service that will exceed customer expectations

Navigates computerized system and accurately enters data

Properly recording the call disposition on the SP Data reporting system

Meets or exceeds business standards for quality and productivity

Verify sales if requested Assists with projects and other duties as requested

or assignedShipping loader, Lowes Distribution Centre

January 2015 to March 2015

Duties included;

Efficiently and safely handles all cartons to ensure productive and accurate processing of merchandise to the store network.

Ships out and unloads cartons and/or pallets from inbound/outbound trailers; unloads cartons from an electrically operated conveyor and stacking cartons into an outbound trailer

Moves pallets through the warehouse and removes pallets of merchandise in storage locations

Checking and maintaining carton count accuracy within the warehouse (RF scanner); order processing; additional duties as assigned

Warehouse Associate, Target Canada

December 2012 to December 2014

Duties included; Safely and efficiently handle and move merchandise

using power equipment as needed Receive and unload cartons or pallets from trailers Maintain carton count accuracy in the warehouse Unload cartons from electric conveyor and stack

onto trailer Locate and remove pallets of merchandise in

storage locations

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Use technology to monitor carton count. Process orders quickly and efficiently Move merchandise weighing up to 60 lbs Crosstrain and work in other departments as

necessary, including temperature controlled environments below freezing

Team Member, Tim Horton’s

May 2012 to October 2012

Duties included;

Cleans and stocks customer eating area(s), work stations, and equipment

Transfers supplies and equipment between storage and work areas by hand or cart

Assists with a variety of kitchen-related functions as needed

Receive, inventory, move and lift food and beverage products and supplies

Line Cook; the Purple Heather Gastro Pub

August 2011 to March 2012Duties included;

Prepare all food items in a hygienic and timely manner;

Set up location in line with restaurant guidelines; Maintain sanitation, health, and safety standards in

work areas; Assist with the cleaning, hygiene and organization

of the kitchen and all storage areas; Follow recipes, piece control and presentation

specifications as set by the restaurant management; Perform additional responsibilities as directed by the

Chef, Sous-Chef or Kitchen ManagerMeat Clerk; Fortinos Supermarket Ltd

August 2010 to June 2011

Duties included;

Processed meat and poultry into exact cuts; Responsible for shelf stocking; Maintained working environment clean and safe; Sort and store all merchandise; Provided excellent customer service.

Line Cook; A&W Restaurant Ltd

December 2009 to May 2010

Duties included; Clean food preparation areas, cooking surfaces, and

utensils.3

Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.

Cook the exact number of items ordered by each customer, working on several different orders simultaneously.

Maintain sanitation, health, and safety standards in work areas.

Measure ingredients required for specific food items being prepared.

Read food order slips and receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.

Verify that prepared food meets requirements for quality and quantity. Wash, cut, and prepare foods designated for cooking.

Clean, stock, and restock workstations and display cases.

Order and take delivery of supplies.

Education Lester B. Pearson High School,September 2007- June 2011

Reference Available upon request2 reference letters provided (see attached).

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