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Centre for Tropical Medicine and Global Health
Job title IT Systems Engineer
Division Medical Sciences
Department Centre for Tropical Medicine and Global Health
Location Mahidol-Oxford Tropical Medicine Research Unit (MORU), Bangkok
Grade and salary Grade 7: 31,076 - 38,183 per annum
Hours Full time
Contract type Fixed-term for One year
Reporting to MORU Chief Information Officer
Vacancy reference 127928
The MORU Network The Wellcome Trust-Mahidol University-Oxford Tropical Medicine Research Programme conducts research on infectious diseases in tropical countries. The main focus of work is malaria, melioidosis, rickettsial diseases, leptospirosis, influenza, and maternal and childhood infections. The Programmes headquarters are based at the Mahidol Oxford Research Unit (MORU) within the Faculty of Tropical Medicine, Mahidol University, Bangkok, Thailand. Research is conducted in Bangkok, on the Thai-Myanmar border, at hospitals in Udon Thani and Ubon Ratchathani, at Mahosot Hospital in Laos, at Angkor Hospital for Children in Cambodia, and at collaborative research sites throughout Asia and Africa. The Network has grown and evolved substantially over the past 30 years, and with this comes the need to increase our Core IT Infrastructure support. The role The main focus for this post is to support the MORU IT infrastructure in Bangkok which is spread out across five faculty buildings on the Mahidol University campus. The infrastructure is fully inter-connected and strives to utilize best practices and current technologies to deliver reliable enterprise IT solutions for the unit. This post provides an exciting opportunity for the successful applicant to contribute their skill sets and knowledge while growing their experience and abilities. The post holder will be an
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Centre for Tropical Medicine and Global Health
integral part of the IT team but will also have the opportunity to take ownership of challenging projects that will see them work independently at times.
Responsibilities
Provide technical engineering support for solution delivery including: configuration, installation, documentation, testing, training, and general support across all IT solution offerings
Provide first tier support for all server and network infrastructure support issues
Provide second tier support in creating and maintaining Active Directory user accounts and group memberships, Exchange mailboxes, NTFS and SharePoint folder/file permissions, and group policy creation and management
Provide second tier support in monitoring data backups, anti-virus central management consoles, and monthly Windows updates/patches
Provide third tier end user technical support
Maintain server software and hardware warranty renewal inventories
Oversee Service Desk ticketing system usage in order in order to identify and implement procedural changes that will increase support efficiency
Oversee, following predefined standards and policies, workstation/laptop purchase and operating system image deployment
Create and maintain documentation for hosted services, hardware installations, hardware maintenance, and software installations/upgrades
Ensure IT policies, procedures, and change control processes are adhered to and contribute to ongoing improvement and revision of these policies
Stay up-to-date with relevant IT technologies, current security issues/exploits, and industry standard best practices
Performs other duties as assigned.
Selection criteria
Bachelors degree or higher in Computer Science or Computer Engineering
MCSE or MCSA (Microsoft certifications) preferred
Excellent verbal and written skills
Highly self-motivated and strong ability to work independently or with team members
Proven ability to manage multiple issues simultaneously and still meet deadlines
Must be a detail oriented person with exceptional time management and organizational skills
Must have proven analytical troubleshooting skills with the ability to work under pressure
Must have proven experience with Microsoft server technologies (Active Directory, DHCP, DNS, Group policies, NTFS/FSRM/ABE, NPS, WSUS, print server management, etc.)
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Centre for Tropical Medicine and Global Health
Excellent understanding and proven experience with TCP/IP, IP routing, switch configuration, enterprise wireless systems, VLANs, firewall technologies, VPNs, and Internet/network security
Able to travel if required (to sub-units in the region)
Desirable selection criteria
Experience of enterprise backup and anti-virus software
Experience with scripting languages such as Powershell, visual basic, Windows command line batch
Experience with macOS (OS X) and Mac enterprise management software
Previous experience of working in SE Asia
About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxfords researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, and in providing all of our staff with a welcoming and inclusive workplace that supports everyone to develop and do their best work. Recognising that diversity is a great strength, and vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individuals unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities. Income from external research contracts in 2014/15 exceeded 522.9m and ranked first in the UK for university spin-outs, with more than 130 spin-off companies created to date. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information please visit www.ox.ac.uk/about/organisation
Medical Sciences The Medical Sciences Division is an internationally recognized centre of excellence for biomedical and clinical research and teaching. We are the largest academic division in the University of Oxford
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Centre for Tropical Medicine and Global Health
World-leading programmes, housed in state-of-the-art facilities, cover the full range of scientific endeavour from the molecule to the population. With our NHS partners we also foster the highest possible standards in patient care. For more information please visit: www.medsci.ox.ac.uk
Nuffield Department of Clinical Medicine (NDM)
The Nuffield Department of Clinical Medicine (NDM) is one of the largest departments of the University of Oxford and is part of the Medical Sciences Division, with responsibility for a significant part of the teaching of clinical students within the Medical School. The Department also has a substantial research programme which requires high quality administrative management. NDM has significant financial turnover and complexity, resulting from its diverse research portfolio, its geographical spread and its close links with NHS funding and strategic teams involved in the development and delivery of increasingly integrated clinical research platforms. For more information please visit: http://www.ndm.ox.ac.uk/home ..fostering your career in science.
The University of Oxford is a member of the Athena SWAN Charter and holds an institutional Bronze Athena SWAN award. The Nuffield Department of Medicine holds a Silver Athena SWAN award in recognition of its efforts to introduce organisational and cultural practices that promote gender equality in SET and create a better working environment for both men and women.
For more information please visit: www.ndm.ox.ac.uk/athena-swan
Tropical Medicine and Global Health The Centre for Tropical Medicine and Global Health is a world leading Centre within the Nuffield Department of Clinical Medicine, University of Oxford, comprised of research groups who are permanently based in Africa and Asia as well as across two sites in Oxford. Our research ranges from clinical studies to behavioral sciences, with capacity building integral to all of our activities. Our research is conducted at three Wellcome Trust Major Overseas Programmes in Kenya, Thailand and Viet Nam as well as a growing Centre in Oxford. The Centre for Tropical Medicine and Global Health also brings together a number of sister groups in Laos, Tanzania, Indonesia, the Democratic Republic of Congo, Myanmar, Cambodia and Nepal, as well as multiple collaborators around the world.
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