Job Coaching for the Promotion of Sustainable Open Employment

YEO Swee Lan

Malaysia

Population:

32.75 million

Category of Disabilities No. of PWDs %

Physical Disabilities 215,992 36.4%

Learning Disabilities 203,726 34.3%

Visual Disabilities 52,580 8.8%

Mental (Psychosocial) Disabilities 49,193 8.3%

Hearing Disabilities 40,565 6.8%

Multiple Disabilities 27,685 4.6%

Speech Disabilities 3,034 0.5%

Total 592,787

[1.8% of total population]

Registration of PWDs (DSW, Jan 2021)[Registration of PWDs is not mandated]

Source: Department of Social Welfare (DSW)

Development of Supported Employment in Malaysia

2007:

1st Job Coach training in Malaysia - by Prof Hiroshi Ogawa & Daisuke Sakai, through the support of JICA Malaysia.

2010-2013:

27 job coach trainers were trained in Japan.

2010:

These trainers pioneered job coach trainings in Malaysia

Job Coach Trainers’ Team -Department of Social WelfareIn collaboration with:

▪ SOCSO ▪ Ministry of Health▪ Ministry of Education▪ Dept of Human Resources▪ NGOs▪ Private Sector

Job Coach Network Malaysia

Training Manuals

Job Coach Basic Course: Four Day Training

Job Coach Introductory Course: Three Day Training

English Chinese Burmese Arabic

Publication of Job Coach Resources

Please visit JCNM website to download a copy: http://www.jobcoachmalaysia.com/index.html

The Role of a Job Coach

Job Coach Supports PWDs and Employers

JOB COACH

The Role of a Job Coach

On the Job

AssessmentFollow-up for

Retention

Job Matching

IntensiveSupport

On the Job

1. Assessment and training at institution/centre

2. Assessment, job matching and intensive training at workplace

3. Follow-up Support

Preparation before employmentSupport during Job Placement

Organisation/Agency No. of Participants

Community Based Rehabilitation (CBR) Programme 1,206

Private Companies 416

Department of Social Welfare (Head office, State & District) 425

Non Governmental Organisations (NGOs) 338

Department of Education (Special Ed & Polytechnic) 148

Department of Labour (Head office and JobsMalaysia) 110

Students and Researchers 36

Social Security Organisation (SOCSO) 17

Ministry of Health 72

Others (Islamic Council (3), Dept of Youth & Sports (1), Telekom (1) 5

Total 2,773

Participants of Job Coach Training 2010-2020 (DSW)

Organisations

1 Social Security Organisation

2 Institutions of Department of Social Welfare

3 Community Based Rehabilitation Centres

4 Non Governmental Organisations

5 Mental Health Hospitals

6 Private Companies (In-house job coaches)

Key Job Coach Providers

2012 7 5 4 5 0 0 2 0 0 0

2013 94 41 17 61 29 3 0 1 0 0

2014 260 142 64 156 51 28 10 12 2 1

2015 70 53 24 38 22 2 4 4 0 0

2016 145 97 76 107 4 14 3 13 3 1

2017 222 102 88 154 6 24 16 14 1 7

2018 158 103 56 104 4 15 7 23 0 5

2019 263 165 110 178 10 31 14 24 1 5

2020 178 131 73 125 5 25 4 16 1 2

Total 1,397 839 512 928 131 142 60 107 8 21

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Impact of Supported Employment 2012-2020 (DSW)

[This data does not include PWDs supported by SOCSO, Mental Health Hosp and others job coaches not sponsored by DSW][Research has yet to be conducted on sustainable employment]

80

146

149

91

149

30

74122

58 115

45

41

64

99

Supported Employment Nationwide 2012-2020 (DSW)

PERAK

Job Coach NGO Semangat Maju Ipoh

HR Manager & In-house Job CoachesMydin Hypermarket

SABAH

Job CoachSabah Cheshire Home

Job Coach Kimanis Vocational Training Institution

HR Director and In-house Job CoachShangri-la Hotel Rasa Ria

JOHOR

Job CoachesFoundation of Family Development

Job Coach Hospital Permai (Mental Health)

PWD – Hearing Impairment

Name of Company Total No. of PWDsNo. of in-house

Job Coaches

1 QSR (KFC, Pizza Hut) 162 24

2 Mydin (Retail) 87 32

3 GCH (Retail) 23 5

4 Shangri-La Hotels (7 hotels) 63 3

5 AEON (Retail) 120 56

6 McDonalds 212 4

7 VADS (IT & Telecommunications) 49 3

8 Classita (Manufacturing) 18 5

9 Gamuda (Infrastructure & Construction) 20 41

10 Sony (Manufacturing) 12 8

11 InterContinental Hotel KL 9 2

Exemplary Companies that Employ PWDs - DSW 2020

[Most of these companies have good employment sustainability record for PWDs]

Issues Faced Strategies to Address Issues

PWDs

1. Lack vocational skills2. Lack self confidence

1. Provide relevant vocational training programme2. Establish Employment Transition Programme

(ETP) to enhance pre-employment preparation

Job Coaches

1. Multi-tasking – lack of human resource in CBRs and NGOs

2. Lack knowledge and funding to establish a structured ETP

1. Training and funding for selected CBRs and NGOs to establish structured ETP

2. Consider partnership with private sector –sponsors for ETPs

Employers

1. Lack experience in employing PWDs

2. Lack of knowledge on benefits of employing PWDs

1. Provide Job Coach training for more employers2. Equip employers to create inclusive workplace

Challenges Faced by Job Coaches

An Employment Transition Programme Model Sustainable Employment for Individuals on the Autism Spectrum

20Copyright ©2021. Enabling Academy

2013An initiative of Gamuda Group

2017An initiative fully sponsored by Gamuda Foundation

>3062 4

62 EA graduates 4 years since May 2017> 30 Partner Companies

1720 7

20 Employees 7 years since 201417 Departments

Three -Year Job Retention: 95%

Employment Transition Programme (ETP)Flow Chart

21Copyright ©2021. Enabling Academy

22Copyright ©2021. Enabling Academy

ETP Curriculum [A three-month programme]

Course I (90 hours)

Focuses on soft skills development:

Personal Development

Career Development

Course II (300 hours)

Mock office with simulated-based learning in corporate work environment

Enabling Academy ETPTrainer’s Manual

23Copyright ©2021. Enabling Academy

Scan QR to access this e -manual

In Progress: Malay version (in collaboration with Special Education Division) and Chinese Version (in collaboration with Rong Ai Rong Le Beijing and Inclusion Factory Shanghai) – expected to be published by end September 2021

ETP Practitioners’ Workshop

24Copyright ©2021. Enabling Academy

147 Participants from 68 organisations (NGOs, Institutions, Schools, Hospitals and Private Centres) completed the 2-half day virtual Practitioner’s Workshop

as of Jun 2021

25Copyright ©2021. Enabling Academy

The EA Graduates’ Job Retention Rate

79.50%

70%64%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

1 year 2 years 3 years

1 year 2 years 3 years

26

Industries Involved in Hiring EA Graduates

Copyright ©2021. Enabling Academy 26

27Copyright ©2021. Enabling Academy

Job Positions of EA GraduatesJob Positions

Engineer Data Analyst Admin Asst/Exec Account Asst QC Asst

Logistic Database Crew

Finance Officer HR Assistant IT ExecutiveTechnical

Officer

Retail Associates Asst Manager Test analystGlobal Support

Executive

Reporting Management

Officer

Document Controller

Project Empower Trainee

Digital Data Reviewer –Mandarin Support

Customer Enthusiast cum

Marketing Executive

28Copyright ©2021. Enabling Academy 28

Circle of Support

Employees with autism

Supervisor

Buddy

Full-time Job Coaches

Parents

Friends

29Copyright ©2021. Enabling Academy

Success Story Profile:

Sri Laxman Name

HSBCCompany

Global Support ExecutivePosition

2 year 2 monthsDuration

https://gamuda.com.my/2020/04/hsbc_talent-thinking_differently/blog/

30

UN Sustainability Development Goals

31Copyright ©2021. Enabling Academy

Copyright ©2020. Enabling Academy

Thank you

Yeo Swee Lan

yeosweelan@yayasangamuda.my

Additional Information(not included in presentation)

Relevant only for PWDs who are registered with DSW

For Employers:

▪ Double tax deduction of employee’s annual income

▪ Provision of Equipment & Facilities for PWDs – entitled to tax

deduction for expenditure incurred.

▪ In-house job coach training for private sector are sponsored by

DSW & DHR

Benefits for Employers

Relevant only for PWDs who are registered with DSW

For PWDs:

▪Employees with disabilities earning below RM1,200 [USD297] are entitled to

receive an employment allowance of RM450 [USD111]. Minimum wage:

RM1,200 [USD297] – in major towns/cities

▪Job Coaches for PWDs are paid RM15 [USD3.7] per hour for job coaching PWDs

and supporting employers at work place. Maximum RM900 [USD222] ie 60 hours

per PWDs

▪Additional tax rebate of RM5,000

Benefits for PWDs Who Are Employed

1. Health Care – free consultation, medications and therapies at government hospitals

2. Entertainment & Leisure – e.g. cinema : RM11.50 (usual RM18.50), theme park, bowling

3. Public transportation – 50% discount

4. Free passport application and renewal

Other Benefits for PWDs (Registered with DSW)