SUBJECT : HUMAN RESOURCE MANAGEMENT TOPIC : JOB ATTRITION

AAKASH BHARDWAJALLURI MANOJVARMA (GROUP

LEADER)AMAN SHARMAANIL SAHUARUNBEANT KAUR

ABSTRACT

• WHAT IS ATTRITION ?• REVIEW ON ATTRITION.• ATTRITION RATES.• REASONS FOR ATTRITION.• TYPES OF ATTRITION.• ATTRITION HANDLING.• SUGGESTIONS AND RECOMMENDATIONS.

WHAT IS ATTRITION?

• Defining attrition: "A reduction in the number of

employees through retirement, resignation or death“

• Defining Attrition rate: "The rate of shrinkage in size or

number"

REVIEW

• IT enabled services (BPO) industry is being looked upon as the next big employment generator.

• In India, the average attrition rate in the BPO sector is approximately 30-35 percent.

• The reason for the high attrition rate: Work Pressure Females in the workforce Turning down challenges Mostly fresh graduates, take it as a pass-time job

ATTRITION RATES

Attrition rates

Australia, 19%Europe, 14%

India, 10%

Global Average, 25%

USA, 32%

TOP FIVE I.T COMPANIES

• TOP FIRING COMPANIES

I. IBMII. AccentureIII. WiproIV. IntelV. CTS

• TOP SECURE COMPANIES

I. MicrosoftII. EDSIII. HPIV. TCSV. Google and

Yahoo

Reasons For AttritionMost among the reasons for large-

scale attrition now-a-days are: 

Incompetent Bosses . In congenial work atmosphere. Inadequate perks . Suppression of the Talent . Employment Market is wide-open to find alternate

jobs easily . Head-hunting and body-shopping by other good

organizations.

Reasons for Attrition

Higher Packages, 55%

Satisfaction, 35%

Others, 10%

Types of Attrition

ATTRITION

VOLUNTARY INVOLUNTARY

VOLUNTARY AND INVOLUNTARY ATTRITION

Companies usually make a distinction between voluntary churn and involuntary churn. Voluntary churn occurs due to a decision by the customer to switch to another company or service provider, involuntary churn occurs due to circumstances such as a customer's relocation to a long-term care facility, death, or the relocation to a distant location. In most applications, involuntary reasons for churn are excluded from the analytical models. Analysts tend to concentrate on voluntary churn, because it typically occurs due to factors of the company-customer relationship which companies control, such as how billing interactions are handled or how after-sales help is provided

ATTRITION HANDLING

Attrition can be handled through innovative HR practices like providing stimulating work environment, good pay and benefits, good performance based incentives, free transport and free food. Demanding relieving letter from the previous company and moving towards B class cities.

Retention can be handled through providing benefits, better pay package, better job offer etc., BPO are facing a threat of loosing. So there is a need to improve the quality of services in the BPO by reducing the attrition and increase the retention. 

 Employees must feel rewarded, recognized and appreciated. Giving periodical raise in salary or position helps to retain staff.

Offer excellent career growth prospects. Encourage & groom employees to take up higher positions/openings. If they don’t get opportunity for growth within the organization, they will look elsewhere for it.

Work-life balance initiatives are important. Innovative and practical employee policies pertaining to flexible working hours and schemes, granting compassionate and urgency leave, providing healthcare for self, family and dependants, etc.

SUGGESTIONS AND RECOMMENDATIONS

• Companies can look into various options like good rewards, bonding programme, flexible working hours and stronger career path.

• Management also needs to consider other aspects like secure career, benefits, perks and communication.

• Making work a fun place, having education and ongoing learning for the workforce and treating applicants and an employee in the same way as one treats customers.

• Companies need to go in for a diverse workforce, which does not only mean race, gender diversity, but also include age, experience and perspectives.

THANK YOU ALL

ANY QUESTIONS PLEASE ???