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JoAn Pajares
103 Thornbury Drive
Kissimmee, Florida 34744
(407) 749-5911
Objective
Seeking a position with a growth oriented company that will allow me to utilize eight years of experience and knowledge
in the Retail Pharmacy Business.
Summary of Qualifications
Registered Pharmacy Technician with FL board of Pharmacy (#RPT17569)
Specialty Pharmacy trained
Knowledge with Microsoft Windows systems
Professional Experience
DaVita Rx Pharmacy- Symphony Team (April - July 2016) Temp Hired
Patient Outreach Agent- Orlando, FL
Handled inbound and conducted outbound calls regarding medication adherence
Ensured patients are taking their medications correctly and resolved any issues they had
Assisted patients with prescription and insurance inquiries including but not limited to; co-payments, deductibles,
quantity and day supply limitations
Responded to calls from clinics, insurance companies, pharmacies and physicians
Walgreens Central Pharmacy Operations (May 2013- March 2016)
Specialty and Inbound Specialist - Orlando, FL
Assisted patients with prescription insurance inquiries
Handled inbound/outbound calls to the doctors’ offices, patients and insurance companies
Followed up on specialty rejected claims and documented important details
Resolved all of the seventeen Pharmacy Insurance Third Party Rejections
Communicated with pharmacists and other pharmacy techs as a team in order for patients to receive their
medications in a timely manner
Walgreens Central Pharmacy Operations (August 2009- May 2013)
Resolution Center Process Advisor - Orlando, FL
Assisted agents on how to resolve any of the Third Party Rejected claims
Worked with Work Force Management team in regards to loaning agent and scheduling
Coached specialists on a step by step process on how to resolve claims
Monitored service level and average handle time per group
Walgreens Central Pharmacy Operations (November 2008- August 2009)
Resolution Specialist I & II - Orlando, FL
Handled inbound/outbound calls to insurance companies, doctors’ offices and patients
Handled sixteen of the Pharmacy insurance Third Party Rejections
Followed up daily with any pharmacy insurance updates and updated patient information
Education
Valencia Community College (2012)
Associates in Arts Degree - Kissimmee, FL
Professional & Technical High School (2006)
High School Diploma - Kissimmee, FL
