Jive for Auto Dealers

We’re more than a phone system.As a leader in cloud-based Unified Communications, Jive’s UC

portfolio includes voice, video, contact center, and mobile

applications from a full cloud-base PBX phone system.

For over a decade, Jive’s built an avid customer based through a

combination of innovative technology, an elegant and intuitive

user experience, a simple, scalable delivery model, and an

industry best net promoter score (NPS).

See how Jive’s enterprise-grade UC solution can empower your

dealership communications, customer service, and marketing

campaigns.

Sales Jive Mobile

On your smartphone, answer calls and texts from your business number

• Access call analytics for employee cell phone usage

• Gather important customer contact information

• Prevent agents from taking contacts with them

Hot Desking

E�ectively share workspaces with Jive’s hot desking feature.

Overhead Paging

Jive is the best in the business at integrating with existing

paging systems.

Multicast Paging

Deliver announcements to the right people by configuring

phones for di�erent departments and locations.

Body Shop

BDC Jive Contact Center

Never miss a lead by instantly tracking missed calls, viewing call

reports, and displaying real-time metrics to better gauge your

department’s performance.

DIDs

Improve your marketing e�orts by ordering telephone numbers for

sales campaigns and accessing Jive’s free reporting.

ServiceRing Groups

Answer customer calls more quickly by configuring an

unlimited number of ring groups within the Service, Sales, or

Parts department.

Text/SMS

Send text messages from the dealership’s main number.

• Service updates

• Appointment reminders

• Vehicle pickup notifications

Dial Plan Editor

Never miss a call by using Jive’s award-winning Dial Plan Editor to set call

routing to the correct department and personnel.

• Easily update call routes as departments and

employees change

• Create customized schedules for time-based rules

• Insert recorded promotions into the customer’s call path

Shared Line Appearance

Personal assistants and receptionists can screen calls for management,

and the Parts departments can answer phone calls seamlessly from the

front desk and the back room.

2018

HIGHEST RATED

CUSTOMER SERVICE

Work with an award-winning customer support team

Jive’s customer service earns them 98%

retention with their customers. Their NPS

(customer service score) is excellent at 68,

putting them in a class with other customer

service superstars such as Apple with an

NPS score of 72, Amazon at 69 and Netflix

at 68. And, compared to their main

competition, whose scores are at 16 and

30, Jive is a rock star.

–Shep Hyken, Forbes

Their words, not ours

At Larry H. Miller, we believe every customer service interaction matters.

That's why we implemented Jive.

Jive's integration of customer sales and service records helps our

agents provide a more personalized customer experience. And the

resiliency of their cloud-based system, centralized digital fax and SMS

features, and contact center capabilities are the icing on the cake.

–Yan Purba, CTO

Larry H. Miller

For more information visit

jive.com/jive-for-automotive