Jim Schwab Global Alliances Director, Clarabridge
[email protected] +1.585.261.9433 Slide 2 2 2011
Clarabridge Clarabridge at a Glance Leading provider of Text
Analytics for unstructured content Industry Thought Leader 7 th
fastest growing software company 1 1 Inc. 500 Representative
Customers Market Leader Market Favorite Drive Value for our
customers Advanced, End User Friendly Technology Industry Expertise
Experience and Best Practices 100% Focus on CEM/VOC 200+ CEM
projects Proven Multi-Source Solution Enterprise Standard across
Fortune 1000 Slide 3 3 2011 Clarabridge Explosion of Feedback Data
Slide 4 4 2011 Clarabridge Universal Customer Analytics Slide 5 5
2011 Clarabridge Transforming Feedback into Insight Slide 6 6 2011
Clarabridge Auto classification and sentiment scoring drive
reporting Unstructured content is organized into category themes,
fine tuned for your clients business Each word is scored for
sentiment that is tuned for your clients unique business &
language Slide 7 7 2011 Clarabridge Complete Spectrum of Customer
Sentiment Every clause, each verbatim, across all sources scored
and tuned Please provide any additional details Suscipit
ullamcorper ullamcorper, populus exputo letatio bene. Suscipit
brevitas, tamen gilvus decet pagus exputo antehabeo, comis. Pagus
melior, suscipere utrum reprobo luptatum facilisis roto illum
lobortis. Et usitas te vereor gemino ut, capto fatua secundum
blandit immitto ut. Usitas ulciscor illum vel ex eu ventosus
facilisi mara plaga nisl antehabeo. The beds were too soft, but the
manager was kind. In praesent inhibeo odio vero augue zelus eros
dignissim neo ut damnum consequat iusto. Wisi ea ymo augue, indoles
letatio, dignissim. Conventio oppeto proprius vel loquor bis gravis
qui iriure indoles commoveo feugait brevitas. Suscipit ullamcorper
ullamcorper, populus exputo letatio bene. Suscipit brevitas, tamen
gilvus decet pagus exputo antehabeo, comis. Pagus melior, suscipere
utrum reprobo luptatum facilisis roto illum lobortis. Et usitas te
vereor gemino ut, capto fatua secundum blandit immitto ut. Usitas
ulciscor illum vel ex eu ventosus facilisi mara plaga nisl
antehabeo. In praesent inhibeo odio vero augue zelus eros dignissim
neo ut damnum consequat iusto. Name: [email protected] Location
ID: 72363 Date of Visit: 05/23/2011 Slide 8 8 2011 Clarabridge
Partnership Programs 1.Alliance (referral) Simple and easy, get us
working together 10% referral fee Access to Clarabridge eval
environment Commercial enablement, access to partner kit, training
to enable early stage conversations for lead gen activities
2.Resell 20-40% discount off list depending on many variables
Customized contract to partner requirements 3.OEM Embed Clarabridge
technology Highly customized contracts Slide 9 9 2011 Clarabridge
Alliance referral program What does this look like in practice?
1.Indentify complementary joint value prop.write it down 2.*Lead
gen activities, eg. Account planning Best to find a few friendly
partner clients to try out our joint value proposition 3.Close
collaboration in the beginning and ongoing communication is
important Initial client conversations take place with support from
Jim Schwab 4.Lead identified Bring in Clarabridge sector expert and
agree joint approach 5.Clarabridge works deal through sales process
Implementation, training and ongoing support work is driven by #1
(above) *Other possibilities: participation in CB marketing events,
intro to sales team, build relationships with CB account managers
Slide 10 10 2011 Clarabridge Clarabridge sales channels Partners
Technology / Telco Retail / CPG Manufacturing Travel / Hospitality
Financial / Insurance International Direct enterprise sales teamOEM
partners Slide 11 11 2011 Clarabridge Partner Ecosystem OEM,
Resellers & Alliance Slide 12 Integration API Enhancements
Salesforce Connector Slide 13 13 2011 Clarabridge Clarabridge How
do I get data into\out of Clarabridge? Files DB Access ETL Tools
Connectors APIs Adhoc Upload API DB Extracts APIs Report APIs Event
Handler Trigger actions to external systems Reports Excel from
Navigator Clarabridge UI BI solutions Micostrategy Cognos Business
Objects m any others. Slide 14 14 2011 Clarabridge API Enhancements
Categorization API Create a model using Theme Detection Reporting
API Create reports using Words & Relationships Create
project-wide reports Dataflow API Monitor dataflow completion via
an API New API Services Available in 5.0: Slide 15 15 2011
Clarabridge Salesforce Connector Joint Salesforce and Clarabridge
customers can now analyze their data directly in Navigator Measure
Voice of the Customer initiatives by including your support data
Full data pulls and specific keyword searches are supported
Suggestion: Start with the Customer Support Industry Standard
Template to effectively analyze your data Slide 16 THANK YOU! Jim
Schwab Global Alliances Director, Clarabridge
[email protected] +1.585.261.9433
