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2 CSC Consulting 2013 November 10, 2013
CIO BAROMETER 2013 | 5TH EDITION
2 CIO Barometer 2013 November 10, 2013
NEARLY 700 I.T. LEADERS TRENDS & PERSPECTIVES OF I.T. DEPARTMENTS
http://www.csc.com/cio_barometer
3 CSC Consulting 2013 November 10, 2013
The role of an IT Executive
4 CSC Consulting 2013 November 10, 2013
PRIMARY role of INNOVATING and creating VALUE with technology in 2013
*CSC CIO Barometer
5 CSC Consulting 2013 November 10, 2013
PRIMARY role of INNOVATING and creating VALUE with technology in 2015
*CSC CIO Barometer
6 CSC Consulting 2013 November 10, 2013
LOOKING INTO THE FUTURE
CIO TO BECOME THE ENABLER OF THE CORE
BUSINESS STRATEGY
Involvement in the direction of the core
business strategy
Leadership in innovation and creating value
with new technology
A driving force for operational excellence
Involved in the direction of CORE business STRATEGY
*CSC CIO Barometer
7 CSC Consulting 2013 November 10, 2013
Technology Trends & Priorities
70% of CIOs are DEPLOYING SOLUTIONS for Big Data, Analytics & Information
Management
600% INCREASE in SPEND on CLOUD Services in Just
2 Years
65% of IT Execs: CREATING Mobile Applications is a Key CHALLENGE
for IT
74% of CIOs: Cyber / IT Security Remains a Serious Priority
74% of IT Execs: Desire to INCREASE the
Level of Internal IT SKILLS & Acquire NEW TALENT
8 CSC Consulting 2013 November 10, 2013
What’s The Forecast? “Cloudy with a chance of Digital disruption….”
9 CSC Consulting 2013 November 10, 2013
Attract and retain a new generation of employees
Customer Service and Engagement
Growth / Consistent Selling /
Single view of Customer
Compliance, Regulation
Optimization, Austerity and
Efficiencies
Deep Expertise Exposed to
Outside World
Consumerization with Bring your own Device/ Technology/ Software…
Anywhere, Anytime Access to DATA and
Tools
Reliability, Availability, Security
‘Double Deep’ teams bypassing IT
Business leader
Value Provider
Cut Costs
Navigate Politics
Create Agility
Lead Change
Market Differentiation
Innovation and Differentiation
The Role of an IT Executive Has Changed Dramatically...
Mobile and Social by default
Industry Specific Challenges
Global Expansion in Economic Turmoil
Profound move from Hunting to Fishing
Brand, Data and IP Protection
Market Differentiation in a ‘Margin Squeeze’ market
Cloud / ‘aaS’
Mobile ,Social and Crowd Sourcing
The ubiquity and volume of Data
The ‘Internet of Things’
Commoditization of IT
Partners not Suppliers
Best Technology
Business Value
‘Mountain Guides’
New Commercial Models
Bombarded by Marketing
BRIC CIVETS
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… Driven by a Shift from Inside-Out to Outside-In
Attract and retain a new generation of employees
Customer Service and Engagement
Growth / Consistent Selling /
Single view of Customer
Compliance, Regulation
Optimization, Austerity and
Efficiencies Innovation and Differentiation
Deep Expertise Exposed to
Outside World
Consumerization with Bring your own Device/ Technology/ Software…
Anywhere, Anytime Access to DATA and
Tools
Reliability, Availability, Security
‘Double Deep’ teams bypassing IT
Mobile and Social by default
Industry Specific Challenges
Global Expansion in Economic Turmoil
Profound move from Hunting to Fishing
Brand, Data and IP Protection
Market Differentiation in a ‘Margin Squeeze’ market
Cloud / ‘aaS’
Mobile ,Social and Crowd Sourcing
The ubiquity and volume of Data
The ‘Internet of Things’
Commoditization of IT
Business leader
Value Provider
Cut Costs
Navigate Politics
Create Agility
Lead Change
Market Differentiation
Partners not Suppliers
Best Technology
Business Value
‘Mountain Guides’
New Commercial Models
Bombarded by Marketing
BRIC CIVETS
Inside-Out • Company/Supplier-centric • Marketing collateral • Market intelligence • Internal know-how • Intellectual property • Management/control • Fixed, internal company IT
Outside-In
• Customer/Community-Centric • Community-generated content • Real-time analytics • Ecosystems, vertical clouds • Open source collaboration • Leadership/influence • Scalable cloud, public IT
11 CSC Consulting 2013 November 10, 2013
Employees Suppliers Partners Contractors CUSTOMERS!
Forces For Outside-In Architecture
High Security Systems, Networks,
Apps & Data
Devices/ BYOT
SaaS
Cloud Computing
User- Generated Content
Business Ecosystems
Internet of Things
Customer- Experience/ Identity Open
Communities
Predictability/ Understanding
12 CSC Consulting 2013 November 10, 2013
Outside > In Living in a world of exponential business disruption
Consequences of missing a disruption?
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Other Outside > In Examples
3 Billion New Customers: Using Mobile
Gaming & Global Teams: Creating Ecosystems for
Innovation
New Business Models = New Revenues
15 CSC Consulting 2013 November 10, 2013
Is your firm Outside-In? Do you envision yourself, the CIO, as your firm’s next CEO?
http://lef.csc.com/leads/outside-in-assessment
1 Strongly Disagree 5 Strongly Agree
1 Strongly Disagree 5 Strongly Agree
