TOP 100GRADUATE EMPLOYERS

2010

We’re embarking on an exciting period for the hospitality industry. In coming years Britain will play host to the London 2012 Olympic and Paralympic Games and other world class events, including the 2014 Ryder Cup and Commonwealth Games and the 2015 Rugby World Cup. What is already a vibrant sector, employing one in 20 people in the UK, is set to grow rapidly. Here at McDonald’s we believe that by putting our employees first we will attract and retain the most dedicated and motivated people.

This Prospectus will tell you everything you need to know about life at McDonald’s. It explains our education credentials and the values which underpin our everyday business practices. Most importantly, it offers valuable information about our people. We explain the different routes employees can take to develop their careers and include firsthand accounts by some of the people who work in our teams.

McDonald’s is a company with an ever expanding training programme. In 2008 we achieved awarding body status, enabling us to recognise the impressive achievements of our employees with nationally recognised qualifications. Since then our training has gone from strength to strength and our relationship with government bodies and qualification providers continues to grow. In 2010 we became one of the UK’s largest apprenticeship providers and we now offer a BTEC qualification for our work experience candidates. We are also delighted to offer our Business Managers the opportunity to study for a Foundation Degree.

Our employees are individuals with talent and ambition and we’re committed to helping them develop their careers. We have a proven track record of promoting from within; around 90% of our restaurant management began their careers as Crew Members. This progression is no accident; every year we invest millions in developing the talent of our 80,000 employees. It’s an investment we are committed to continuing.

Whether you are looking to build a career with us, or use the experience as a springboard to something else, McDonald’s is here to help you realise your full potential.

A WORD fROM JILL MCDOnALD

OUR CHIef exeCUtIve

1 A word from Jill McDonald, our Chief executive

2 WeLCOMe What we’re about

4 IntRODUCtIOn A little bit about us

6 eDUCAtIOn Recognising talent

8 OUR LeARnInG PAtH

10 JOB ROLe Work experience

12 JOB ROLe Crew Member

14 JOB ROLe Apprentice

16 JOB ROLe Crew trainer

18 JOB ROLe Shift Manager

20 JOB ROLe trainee Business Manager

22 JOB ROLe Second Assistant Manager & first Assistant Manager

24 JOB ROLe Business Manager

26 JOB ROLe Operations Consultant

28 JOB ROLe franchisee Consultant

30 CASe StUDy national Deployment Officer

32 CASe StUDy Head of environment

34 CASe StUDy Head of trust & family Marketing

36 DO MORe WItH US

38 ReStAURAnt PROfILe: Liverpool Street, London

39 ReStAURAnt PROfILe: Sea Lane, Skegness

40 ReStAURAnt PROfILe: Highway Shadwell, London

41 ReStAURAnt PROfILe: Kinnaird Park, edinburgh

42 ReStAURAnt PROfILe: Meadowhall food Court, Sheffield

43 next StePS

44 PARtneRS

COntentS

WeLCOMe to the McDonald’s Prospectus. Here you can find out about what we stand for not only as an employer, but also as an educator, provider of training and nurturer of talent.

We’Re ABOUt MOvInG fORWARDWe’re constantly adapting and shaping the way we work to meet the needs of our customers and, of course, our people.

We’Re ABOUt GIvInG BACK We take our responsibility to our local communities seriously. Through supporting local charities and sharing our resources, we do our bit to make things better.

We’Re ABOUt fAIRneSS Good business is built on strong ethics. Accountability, honesty and integrity are just a few of our core values.

And most of all…

We’Re ABOUt PeOPLe The customer is at the heart of everything we do and we rely on our employees to provide them with the best possible experience. Our people pull together to form powerful teams; they are the most valued part of the business. This Prospectus celebrates some of these talented people and gives you an insight into the paths their careers have taken.

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IntRODUCtIOn

the story of McDonald’s starts with a man named Ray Kroc. Back in 1954, he discovered a small but successful restaurant run by brothers Dick and Mac McDonald in San Bernardino, California, USA.He pitched to them the idea of creating McDonald’s restaurants all over the country. The following year, he founded the McDonald’s corporation, and five years later bought the exclusive rights to the McDonald’s name. By 1958 the success story was well and truly on its way, with McDonald’s selling its millionth hamburger.

Ray’s approach was daring and innovative. He persuaded both franchisees and suppliers to buy into his vision, working not for McDonald’s, but for themselves, in partnership together. His slogan was In business for yourself, but not by yourself.” His philosophy was based on the simple principle of a 3-legged stool: one leg was McDonald’s, the second, the franchisees, and the third, McDonald’s suppliers. The stool was only as strong as the 3 legs. This model is still adhered to today.

From that humble start, we’re proud to have become one of the world’s leading quick service restaurant chains, with more than 32,000 restaurants serving more than 60 million people in more than 100 countries every day.

tHe qUALIfICAtIOnS We OffeRIn January 2008, McDonald’s UK was granted status as an official awarding body, a terrific acknowledgement of the high standards we’ve achieved in our training and development. McDonald’s new qualifications recognise the value of skills learned and applied in the workplace. Through our status as an awarding body we give young people the opportunity to supplement the education they received at school with further valuable qualifications.

A recent independent study from Leeds Metropolitan University found that 96% of our people think the skills they’ve gained at McDonald’s will be useful to any future employer, and that 8 out of 10 employees see the job as a long term career. In other words, however our people get to us, and wherever they want to go, they feel more confident and prepared because of our training.

AnD tHe AWARDS We ReCeIveYou don’t have to take our word for it when we say that McDonald’s is an organisation that helps people flourish. We’ve got the awards to prove it. For the past ten years, McDonald’s has made it onto The Times Top 100 Graduate Employers list. Then there’s Great Places To Work, a prestigious competition that recognises the UK’s Top 50 employers. McDonald’s made the list in 2007, 2008, 2009 and 2010. Not that we’re counting or anything.

McDOnALD’S In tHe UKSince McDonald’s opened its first restaurant in the UK in Woolwich, South East London in October 1974, the Golden Arches have become a familiar symbol, now seen on high streets, major roads and retail parks across the UK.

PeOPLeThere are now over 1,200 McDonald’s restaurants across the UK, serving over 3 million people every day. We employ over 80,000 people and invest over £30m in training and development each year. As an employer, McDonald’s offers a culture of flexibility, opportunity, equality and diversity. We have what is probably one of the most culturally diverse workforces in the UK, but while our people come from all walks of life, they share a common approach: a positive one. At McDonald’s we conduct our business to high standards of fairness, honesty and integrity.

fRAnCHISInG McDonald’s is a franchising organisation and more than 60% of our restaurants in the UK are owned and operated by local businessmen and women. As a McDonald’s Franchisee you’re a large and valuable part of your local community, as well as being an important part of a renowned global organisation.

COMMUnItyMcDonald’s restaurants function as part of their local community. We lead and support a range of community activities from litter picks to charity events and local football matches. We’re proud to be an integrated part of the communities we operate in.

envIROnMentAt McDonald’s we recognise our responsibility to protect and preserve the environment for future generations. Our goal is simple; to achieve continuous environmental improvement across all areas of our business. This goal influences everything we do, from the sourcing of our ingredients, to the choice of the materials we use to build our restaurants. So far we’ve made some important changes. We now recycle our used cooking oil into bio-diesel to power our delivery fleet. And in 2009 we cut the underlying electricity use of our restaurants by 10%. Our cardboard packaging has got greener too; it’s now made from at least 70% post-industrial recycled paper.

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A LIttLe BIt ABOUt US

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tHeRe ARe nOW OveR1,200 McDOnALD’SReStAURAntS ACROSS tHe UK,SeRvInG MORe tHAn

3 MILLIOnPeOPLe eveRy DAy. We eMPLOy

OveR 80,000PeOPLe AnD InveSt OveR £30MIn tRAInInG AnD DeveLOPMent eACH yeAR.

SUPPORtInG fAMILIeSRonald McDonald House Charities (RMHC) is the main focus of our fundraising initiatives in the UK. the charity provides free accommodation; a home away from home for families of hospitalised children. the first House in the UK opened in 1990 at St. Guy’s hospital in London. It is part of a network of RMHC ‘chapters’ operating in 50 countries around the world, providing support for hospitalised children and their families.

In november 2009 a purpose built RMHC House opened in Birmingham. With 60 bedrooms, it’s already provided a home to more than 1000 families with children being treated next door at Birmingham’s Children’s Hospital. the Birmingham house is a place where parents can relax and get a good night’s rest after spending a draining day at the hospital supporting their sick children. At the

heart of the house are the 14 staff, who do their best, often in difficult circumstances, to make families feel at home.

“We offer a haven from the hospital,” says Assistant Manager tracy flamson. “We’re available if parents want to come and chat. We also keep an eye on them to check they’re okay – some of them are really suffering.”

“We make a terrible situation a little bit better by enabling family and friends to stay near the child,” says the House’s Manager emma Cairns. Parents can also benefit from the company of other families staying in the House.

“families mix with each other in the communal rooms and support each other. their kids may not have the same illness but they know what each other are going through,” says emma.

6 MILLIOnHOURS A yeARARe SPent tRAInInG McDOnALD’S eMPLOyeeS.

PeOPLe fROM 16 COUntRIeSAttenD tHe BUSIneSS LeADeRSHIP PRACtICeS AnD OPeRAtIOnSCOnSULtAnt COURSe OffeReD At McDOnALD’S UnIveRSIty.

10,000 PeOPLeA yeAR AttenD COURSeS At McDOnALD’S UnIveRSIty In LOnDOn AnD At McDOnALD’S OtHeR tRAInInG CentReS ACROSS tHe UK.

SInCe 2006 We HAve HeLPeD tHOUSAnDS Of OUReMPLOyeeS tO ACHIeve nAtIOnALLy ReCOGnISeD

qUALIfICAtIOnS.7

eDUCAtIOn

JUSt tHe JOB What does a job at McDonald’s offer?

Lively environment? Check.

Part time shifts that fit around your lifestyle? no problem.

further career opportunities? Of course.

LeARnInG WItH USIn 1961, Fred Turner, McDonald’s former senior chairman and Ray Kroc’s first grill man, founded “Hamburger University” in the basement of a McDonald’s restaurant in Illinois. That same year the first class of 14 students graduated.

From the start the intention was to teach and maintain consistently high standards of procedure, service, quality and cleanliness. It has become the global centre of excellence for McDonald’s training.

There are now University campuses in major cities across the world, including Sydney, Tokyo, Munich, Hong Kong and Brazil. McDonald’s UK University is based in East Finchley, London. There we offer a range of courses from customer service to strategic leadership.

Over the following pages, you’ll find all the information you need about working and learning with us. Whichever role you see yourself filling at McDonald’s, you’ll find out everything you need to know about it here.

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TrainingHygiene & Food Safety and Health & Safety Training on-line and in the restaurant

TrainingManagement Development Programme workbooksTaste of Quality course and workbookService Leadership course and workbookConflict Resolution course on-lineDiversity on-lineFood & Restaurant Safety on-lineFirst Aid at Work Course Basic Shift Management course

TrainingCrew Trainer workbook

TrainingCrew Development Programme Hygiene & Food Safety and Health & Safety Training on-line and in the restaurant

TrainingCrew Development ProgrammeKey Skills workbookApprentice Diary

TrainingAdvanced Shift Management courseService workbookQuality workbookPlanned & Daily Maintenance workbook

TrainingEffective Management Practices courseTraining workbookFood Safety workbookSafety & Security workbookPeople Practices workbook

TrainingBusiness Controls courseInventory Management workbookCrew & Management Scheduling workbookRestaurant Operations Leadership Practice coursePeople Practices 2 workbookInternal Communications workbookShift Management workbook

TrainingBusiness Leadership Practices courseBusiness Planning workbookTutorials

TrainingDevelopment DaysOperations Consultants courseOperations Consultants Financial Skills workshopPartnering for Results courseFranchisee Consultants Financial Skills workshopConsultant Writing Skills course

WORK exPeRIenCeQualificationLevel 2 BTEC Certificate in Work Skills

CReW MeMBeRQualificationLevel 1 & 2 Certificate in Adult Literacy and Numeracy Level 1 Foundation Certificate in Personal Finance

APPRentICeQualification Level 2 Apprenticeship in Hospitality

SHIft MAnAGeRQualificationLevel 3 Diploma in Shift ManagementFirst Aid at Work

BUSIneSS MAnAGeRQualificationFoundation Degree in Managing Business Operations

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WHILe DOInG WORK exPeRIenCe yOU CAn ACHIeve A LeveL 2 BteC CeRtIfICAte In WORK SKILLS

“ I’m an active learner so when it came to choosing work experience, McDonald’s seemed a good option.”

JOB ROLe 1

My work experience developed my practical skills but the biggest impact was on my confidence. At school I stuck with my friends and didn’t leave my comfort zone. Working at McDonald’s changed my attitude, it gave me the confidence to talk to all kinds of different people and tackle new tasks.

To apply for work experience you need to go online and fill out the application form, just like you would for a job. When I did this, I was offered an interview. I did well and they offered to take me on for 10 days.

While on work experience you practise doing the jobs associated with the role of Crew Member. My boss made sure I learnt something

new every day – stock monitoring, how to manage customers’ questions and responding to regular customer needs.

Doing work experience at McDonald’s made a big difference to how I approached things outside of work as well. Working on the till I learnt to make eye contact with people and to speak clearly and with confidence; invaluable skills.

After I got my GCSEs I decided to apply to work part time at McDonald’s, while I studied for my A-Levels. The flexibility is amazing, a lot of jobs wouldn’t allow you to fit work around your studies, McDonald’s not only do this but give you a chance to study with them too.

My long term ambition is to become a Business Manager. It would be fantastic to manage one of the highest achieving restaurants. I would also like to do the McPassport, which is a European-based work scheme that allows you to work in McDonald’s across Europe. When I heard about it I thought, “Ok, I definitely want to do that!”

I’m never embarrassed to talk to new Crew Members when they join. Everyone encourages you and it’s an amazing team. I think sometimes people don’t see the whole picture; McDonald’s isn’t just a job, it’s made me the person I am.

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teLL Me MOReOur work experience programme is open to full-time students aged 14-19 and is designed to support your school or college education.

WHAt ReSPOnSIBILItIeS WILL I HAve?You’ll work with one of our restaurant teams for 10 days, meet new people and experience life in a real workplace.

WHAt SKILLS WILL I LeARn?McDonald’s work experience is designed to help you develop new skills and gain knowledge about yourself and the world of work. Over the 10 days we’ll help you build your confidence and teach you lots of transferable skills.

WHAt’S In It fOR Me?As well as the opportunities for personal and professional growth, by completing some classroom work before and after your 10-day work experience, you can gain a Level 2 BTEC Certificate in Work Skills.

WHeRe DO I StARt?To apply, you will need to be aged 14-19 and in full-time education. Talk to your school’s work experience co-ordinator and visit mcdonalds.co.uk/people to find opportunities in your local area.

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teLL Me MOReThere’s a lot more variety in the role of a Crew Member than you might think. Being a Crew Member is all about teamwork. You’ll be part of a team of people working together to ensure that the restaurant runs smoothly.

WHAt ReSPOnSIBILItIeS WILL I HAve?A Crew Member has three main responsibilities: Customer service, Food Preparation, Cleanliness and Hygiene. You’ll work in a team to maintain the highest levels of Quality, Service and Cleanliness.

WHAt SKILLS WILL I LeARn?Firstly, you’ll develop good customer service skills, working to meet the needs of our customers with speed and accuracy. If you’re friendly, courteous and helpful by nature you’re already half way there. Secondly, you’ll learn how to work in a busy environment with a modern approach to food preparation. You’ll become an expert in the kitchen, upholding McDonald’s high standards. And finally, you’ll learn about cleanliness and hygiene in a company that has a whole-hearted commitment to these responsibilities.

WHAt’S In It fOR Me?You’ll develop a set of valuable skills that will help you succeed in your chosen career. And you’ll learn all these skills in a fast paced business environment. You can also progress to the role of Customer Care Assistant, in which you’ll work in the dining area, looking after our customers to make sure that everyone enjoys their visit.

WHeRe DO I StARt?Enthusiasm, dedication and a professional attitude are the most important qualities. To find out more about learning and working with us visit mcdonalds.co.uk/people

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“ I wanted to get a job as soon as I was 16 because I’m quite independent. I did the application online and I was really chuffed when I got the job, it makes you feel special.”I settled in really quickly, and everyone helped me out and made me feel comfortable. I’ve worked at McDonald’s for 20 months now and there’s so much to learn, which is brilliant.

My typical day? Clock in, wash your hands and get ready to go. My job is front counter, interacting with our customers; I deal with money, serving food and cleaning. Sometimes I’ll accept deliveries and help to stock up, which makes a nice change.

In terms of skills, good customer service is really important. I try to put myself in their position. Be nice to people and work with a smile on my face. Serving customers, speaking to people you don’t know, really increases your confidence. And of course you learn about serving food, which is good experience for any restaurant job. I’ve been able to pass on my knowledge too; I’m hoping to progress to the position of Crew Trainer soon. Working as a team,

under pressure, you learn skills that are also useful in everyday life. You get a great social life too, hanging out with work friends. I’m going to university, but I’d still love to get promoted to Shift Manager. Once I finish my studies, I’ll have a degree and a solid, secure job that I’m very happy in.

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WHILe WORKInG AS A CReW MeMBeR yOU CAn ACHIeve A LeveL 1 & 2 CeRtIfICAte In ADULt LIteRACy AnD nUMeRACy

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teLL Me MOReIf you want to start work, but don’t want to stop studying, then a McDonald’s Apprenticeship could be for you. You earn a wage, at the same time as gaining valuable skills and a nationally recognised qualification.

WHAt ReSPOnSIBILItIeS WILL I HAve?Under the supervision of a Crew Trainer, you will be expected to gradually adopt more of the day to day responsibilities of restaurant life. These include hospitality, hygiene and health and safety.

WHAt SKILLS WILL I LeARn?As an Apprentice you’ll develop practical skills in customer service, food preparation, cleanliness and hygiene. You’ll also learn more about the business; our community commitments, our environmental policies and the provenance of our food. Plus you have the chance to pick up more CV-boosting skills in Maths, English and ICT.

WHAt’S In It fOR Me?As a McDonald’s Apprentice, within 12 months you could have a Level 2 Apprenticeship in Hospitality, equivalent to 5 GCSEs of A*-C grade. You’ll earn while studying, on the same rate of pay as our regular crew.

WHeRe DO I StARt?Once you’re of school leaving age, you can apply online at mcdonalds.co.uk/people or if already working with us, ask your Business Manager for more information.

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I did the Apprenticeship to enhance my career; it’s one of the most major qualifications I’ve worked for. I had to fill in my experiences in the Apprenticeship Diary writing down what I was getting out of it, things like customer awareness and people skills. My Crew Trainer mentored me and reviewed the diary every week. It took about a year to complete the Apprenticeship, it was a big thing to get on my CV. It shows I’m dedicated.

I worked as a Crew Member for a year and a bit before doing the Apprenticeship. It was great to have a flexible job. After completing my Apprenticeship a new manager joined the restaurant and put me forward for the role of Crew Trainer. He helped me out with all my exams and within a couple of weeks I was helping other apprentices gain their own qualifications.

Customers make my day really. Some of them make me laugh so much, so do the crew.

If you’re good at team work and customer service you can progress through the Company so fast. I wouldn’t get this treatment in another job. The way it’s helped me with my education is brilliant. People have started talking about management as a prospect for me. I’d recommend getting a job at McDonald’s to anyone as long as you’re committed.

“ I started working at McDonald’s as a part time job but it’s turned into an education, and I’m getting paid for it as well. I’m only 19 and I could get promoted to shift management. It’s a very exciting prospect.”

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WHILe WORKInG AS An APPRentICe yOU CAn ACHIeve A LeveL 2 APPRentICeSHIP In HOSPItALIty

teLL Me MOReYou’ll supervise a team of crew and Apprentices, helping them to complete their training. You’ll also lend support to the management team, ensuring your restaurant has an excellent standard of training.

WHAt ReSPOnSIBILItIeS WILL I HAve?You’ll train Crew Members on the job, teaching them everything they need to know to work effectively as part of the team. You’ll also support colleagues who are taking their Apprenticeship. It will be your role to assess their skills and offer them extra help with any tasks they have problems with.

WHAt SKILLS WILL I LeARn?You will learn to lead by example and be a role model to others.

WHAt’S In It fOR Me?You’ll build up management skills which help you to progress to the next level. It’s a chance for you to demonstrate your competence and stand out from the crowd.

WHeRe DO I StARt?You will need to be a Crew Member with strong training skills and have a desire to help people realise their potential. Many of our Crew Trainers have also completed the Apprenticeship Programme. To find out more about learning and working with us visit mcdonalds.co.uk/people

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“ Whilst I was studying at University I applied for a part-time job at McDonald’s and it has turned out to be a fantastic choice.”

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I’m still balancing my career in the restaurant with my studies. At the moment I’m doing a Masters in Business Administration at the University of Wales.

I applied online to McDonald’s for a position as a Crew Member and I started out working in the kitchen. Once I’d become skilled at preparing food I was moved to the front counter to develop my customer service skills and within 9 months I was promoted to Crew Trainer.

As a Crew Trainer I do a similar job to Crew Members with the additional responsibility of training new and existing employees. I make sure that new Crew Members feel comfortable and that they’re properly trained in every station.

Working at McDonald’s changed my outlook and made me a more motivated person. Being a Crew Trainer has also had a big impact on my leadership skills as I’ve learnt how to lead and coach teams.

I can’t wait to become a Shift Manager and my role as a Crew Trainer is a valuable step towards my next promotion. I’m going to stay at McDonald’s for as long as I can, I love it.

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teLL Me MOReAs a Shift Manager, you’ll need to focus on the bigger picture. You’re required to keep an eye on all areas of the restaurant to make sure they’re running smoothly and customers enjoy their visit.

WHAt ReSPOnSIBILItIeS WILL I HAve?You’ll have responsibility for the whole restaurant during your shift. You’ll need to be alert and make sure that everyone is working efficiently as a team. You’ll also need to talk to your customers as a representative of the restaurant, helping them with any questions they may have.

WHAt SKILLS WILL I LeARn?You’ll develop excellent interpersonal skills and learn how to respond professionally to customer inquiries. You’ll also develop your understanding of business practices; including managing people and stock control.

WHAt’S In It fOR Me?You’ll be rewarded with a nationally recognised Level 3 Diploma in Shift Management, and the appreciation of your crew!

WHeRe DO I StARt?You need to have worked as a Crew Trainer and many of our qualified Apprentices progress to be Shift Managers. To find out more about learning and working with us visit mcdonalds.co.uk/people

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“ My role as Shift Manager is the third step in my career at McDonald’s. Like most people I started as a Crew Member and was then promoted to a Customer Care Assistant before reaching my current level as Shift Manager.”

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My job requires good inter-personal skills and a lot of patience! It’s part of my job to deal with any complaints that customers might have. You have to keep calm and professional. I’ve learnt how to deal with people in a polite and helpful way. I’m naturally quite a shy person but since working here I’ve become more outgoing and got to know lots of our regular customers. The people skills I’ve developed at McDonald’s have been useful for the Law degree I’m currently doing. For me a successful day means no complaints and 100% satisfied customers.

The other big part of my role is organisation. I begin my shift by going through the check lists and giving everyone their tasks. On the shift I organise the team to make sure customers are served on time. I’ve always got one eye on quality control to make sure we’re serving food that is fresh and well prepared, and that everyone is cleaning up as they go. I also have a first aid certificate as I have a responsibility for health and safety.

My manager is brilliant; he sees people’s potential and makes sure you can climb the career ladder, it’s kept me really motivated.

If I worked somewhere else I wouldn’t have so much training time invested in the development of my career. For example, at the moment I’m enhancing my prospects by doing the first part of the Management Development Programme. This means completing a number of workbooks and then attending a basic shift management course at head office for 3 days. The training at McDonald’s is unique because it’s there to develop you as a person as well as part of a professional team.

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WHILe WORKInG AS A SHIft MAnAGeR yOU CAn ACHIeve A LeveL 3 DIPLOMA In SHIft MAnAGeMent

teLL Me MOReA Trainee Business Manager works as part of the restaurant management team to ensure the efficient running of the restaurant.

WHAt ReSPOnSIBILItIeS WILL I HAve?You’ll be responsible for a wide range of tasks, including managing shifts, restaurant security, inventories, stock control, training and customer service.

WHAt SKILLS WILL I LeARn?You’ll learn commercial skills in areas including finance, marketing, leadership and HR. You’ll attend several courses at our McDonald’s University to hone your business instincts and develop your management skills.

WHAt’S In It fOR Me?You will gain training that expands your career opportunities, opening up the potential to rise to the level of Business Manager. You’ll also receive some fantastic benefits. These include 6 weeks’ holiday a year, annual performance related pay reviews and many other competitive benefits.

WHeRe DO I StARt?You’ll be a graduate or someone with business experience who has set their sights high and is able to inspire those around them. You’ll also need to be a logical thinker, tenacious, energetic, and willing to work hard. To find out more about learning and working with us visit mcdonalds.co.uk/people

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“ I joined McDonald’s on the trainee Business Manager Programme straight from University. After completing my 20 week intensive training, I’ll be a fully qualified Second Assistant Manager.”

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I studied Business Management at Newcastle University. The day after my graduation I joined McDonald’s as a Trainee Business Manager. I was looking for a job in which I could work closely with people. I get to use my teaching skills at McDonald’s; coaching Crew Members on the job. I love seeing them improve.

Before I could manage a team of crew, I needed to learn how all the areas of the restaurant operated. So I spent two months learning the basics before taking responsibility

for managing the shift. Most days I’ll be responsible for managing up to 20 people whether I’m working over breakfast, in the day or the evening. I also have additional responsibilities including inventory, stock ordering and cash control and of course it’s a big part of my job to assist customers.

My days are demanding, both physically and mentally, but it’s definitely better to have lots to do rather than not enough. You need to be able to make smart decisions on your feet.

I think a really important skill this role develops is empathy; it’s necessary to be tuned into your customers and your crew. You need to really care about the crew as they’re the ones delivering the results. The crew also have a lot of important information so it’s vital to listen to them. At University I learnt all the theories about management and now I’m applying them. I’m quite a friendly person and crew tell me they like working with me; I have a good laugh and work hard.

My goal is to become a Business Manager and I’m looking forward to being more involved in the financial side of the business. At the moment I’m really happy with where I am. My training has been brilliant. I manage a large team but still care about crew on a personal level.

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teLL Me MOReYou’ll work as part of the restaurant management team to ensure the efficient running of the restaurant. You’ll help Crew Members with their training as well as completing the Management Development Programme yourself.

WHAt ReSPOnSIBILItIeS WILL I HAve?You’ll have a hands-on role in running the restaurant; you’ll be involved in customer service, responsible for crew motivation and helping Shift Managers to meet their targets. You’ll support the Business Manager in running the business; ordering products, managing the accounts, coordinating deliveries and writing employee performance reviews.

WHAt SKILLS WILL I LeARn?You will develop an excellent set of commercial skills; gaining understanding and practice in areas which include finance, marketing, leadership and human resources.

WHAt’S In It fOR Me?You’ll gain training that will make your CV shine. You’ll also gain a rich understanding of what it takes to run a successful business, an important step towards the role of Business Manager.

WHeRe DO I StARt?You’ll need to have worked as a Shift Manager or have completed the Trainee Business Manager Programme. It’s also important to be ambitious, work well under pressure, and have great people skills. To find out more about learning and working with us visit mcdonalds.co.uk/people

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“ I started as a Crew Member back in 1996. Several promotions later I’m happy to say I’m working as a first Assistant Manager in the Marble Arch restaurant.”

JOB ROLe 7

My job involves overseeing all areas of the restaurant’s business. This means I’m responsible for dealing with any issues which arise during the shift, whether it’s a people problem or there’s a piece of equipment I need to take a look at. I decide which problems to deal with myself and which to delegate to Shift Managers and crew.

Every day I check in with the Shift Managers and give them their targets and guidance on how to achieve those targets. I’ll also make sure I get a bit of time in the office checking invoices and emails.

A large part of my role is to manage the training and development of everyone who works in the restaurant. I have monthly meetings with the Crew Trainers and I lead the Apprenticeship programme. I also support the Second Assistant Managers; they do a similar job to me but at a more junior level.

Working at McDonald’s has taught me so much. The funniest learning experience was when I first came over from Cameroon to England and had to learn to stop calling the gherkins ‘pickles’. Of the more serious things I’ve learnt, how to stay calm under pressure is probably the most important.

During busy shifts there’s so much to think about and so many people to supervise and assist. I’ve learnt to listen to everyone and prioritise urgent tasks: to do lists are important. It’s also made me meticulous about cleanliness, not only at work, but at home too. My girlfriend works for McDonald’s as well and she says there’s nothing left to clean, we’ve picked up the same habits; supreme tidiness.

I hope to become a Restaurant Manager within 6 months and my long term goal is to work for the National Operations Department. I’m looking forward to a long career with McDonald’s.

SeCOnD ASSIStAnt MAnAGeR & fIRSt ASSIStAnt MAnAGeR

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teLL Me MOReA Business Manager is in charge of the running of the restaurant. You will provide motivational leadership to the restaurant team, ensure customers leave satisfied, and make sure that the business is financially strong.

WHAt ReSPOnSIBILItIeS WILL I HAve?You’ll be responsible for making all of the major decisions associated with running the restaurant, from recruitment to energy efficiency. You’ll also work at building a strong and mutually beneficial relationship with the local community.

WHAt SKILLS WILL I LeARn?You’ll gain fantastic leadership skills, as well as impressive business management skills that will enable you to make your mark in the hospitality industry.

WHAt’S In It fOR Me?You’ll get to make decisions that shape the future of the restaurant. It’s a prestigious position with great benefits.

WHeRe DO I StARt?You’ll need to prove that you’re a good manager by working through the Management Development Programme. You’ll need to have a good business brain and know how to get the best from your employees. To find out more about learning and working with us visit mcdonalds.co.uk/people.

q&A

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“ I’ve worked for McDonald’s for nearly 13 years, I started back in the day as a Crew Member, it was a part time job while I studied at college. I progressed through the ranks to reach a salaried management role, so when I finished my Law degree it made sense to carry on my career with McDonald’s.”

JOB ROLe 8

I’ve been running a restaurant for about six years now. I think the fantastic thing about working here is the amount of training on offer. In every role there’s training in place that will give you a leg up to the next level. Recently I was part of the pilot group for the new McDonald’s graduate programme with Manchester Metropolitan University; I graduated with a Foundation Degree in Managing Business Operations. A combination of courses and experience provide you with the key skills you need to progress. Putting theory into practice is definitely the best way to learn.

Every day working here is different, that’s what makes it so appealing. Your to-do list is always changing as fresh challenges arise. There are different measures of success in this role; one day success might mean training people, another it might mean beating a sales record.

The biggest part of my role is training, in a sense it’s about feeding all the training I receive back to my team. Another key responsibility is business planning for the year. I keep those targets in mind in every decision I make about the running of the restaurant.

I’m keen to progress further within the business, and I’m sticking with McDonald’s because of the great career opportunities here. I can see myself working in training or as a Franchisee. I’m always going to want another challenge.

BUSIneSS MAnAGeR

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WHILe WORKInG AS A BUSIneSS MAnAGeR yOU CAn ACHIeve A fOUnDAtIOn DeGRee In MAnAGInG BUSIneSS OPeRAtIOnS

teLL Me MOReOperations Consultants provide leadership for teams of Business Managers. You’ll offer coaching, direction and support to those running the restaurants.

WHAt ReSPOnSIBILItIeS WILL I HAve?Your responsibility is to ensure the success and good reputation of a large group of restaurants. You’ll need to recognise and reward the success of McDonald’s crew and management. Building strong business relationships with restaurant management teams.

WHAt SKILLS WILL I LeARn?You’ll develop a sophisticated and wide reaching understanding of McDonald’s as a national business. You’ll develop negotiation skills, become excellent at training, gain a greater insight into how the business works and learn to lead through influence.

WHAt’S In It fOR Me?You’ll have fabulous networking opportunities; meeting influential opinion formers and working with them in the community. You’ll also gain experience in leading a large number of people.

WHeRe DO I StARt?You’ll need to have worked as a Business Manager, to be a collaborative leader and to take a wide and analytical view of the McDonald’s business. To find out more about learning and working with us visit mcdonalds.co.uk/people

q&A

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“ I knew from when I started aged 16 that this was what I wanted to do. After finishing Uni, I’d reached the position of first Assistant Manager. Since then I’ve built my way up to the point where I oversee 700 employees and I’m in charge of nine Business Managers. I’ve been doing my current job for a year; I love it, absolutely love it.”I can’t say that any week is ever the same, but I’ve worked out a flexible structure whereby I do most of the paperwork on Monday leaving the rest of the week to get into restaurants. I carefully plan my visits to make sure I’m there for the shifts that need help achieving their targets. I work hard at building trust with my team; I guide them through discussion and don’t dictate from the top. There are lots of courses available that help you to build an understanding of consultancy, but ultimately it’s down to you in terms of how you deliver the job.

I think of my key responsibilities as offering support, guidance, coaching and training to Business Managers, Assistant Managers and Shift Managers. I try to always be available to offer advice when it’s needed.

I want to get as high as my ambition and hard work will take me. Ultimately I would like to work in Head Office. My short term goal is to get involved with the work McDonald’s is doing for London 2012. I love sports and I love my job, so it would be great to have a role that allows me to do both.

McDonald’s has offered me some fantastic benefits. The most incredible was a full VIP trip to South Africa in June 2010. There were 12 employees selected to go as recognition of their hard work and high achievement. It was just amazing, a totally unique experience. I got to go to two World Cup Games. That’s what I love about McDonald’s, if you work hard you’ll be rewarded. The Times newspaper agrees with me on that, last year I was the second youngest woman in their feature Top 50 Places Women Want to Work. It was a very proud moment for me and the Company.

OPeRAtIOnS COnSULtAnt

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“ I started working for McDonald’s during a year I spent in the Caribbean. the McDonald’s restaurant was new to the island at the same time as I was, so I went for a job there. When I got back to the UK, McDonald’s offered me a salaried role. At that point it really became a career choice, I was only 19, but I was sure it was what I wanted to do.”

JOB ROLe 10

Now I work as a Franchisee Consultant. I work with five Franchisees across 25 restaurants in the South London and Surrey areas. I’m the face of McDonald’s for the Franchisees, someone they can talk to daily about their businesses, a trusted adviser. I train Franchisees on the job which is always interesting. You’re taking an external business person with lots of business acumen and introducing them to the McDonald’s system. An expert knowledge of the McDonald’s system is essential for this role.

I also receive coaching myself; you always have a mentor there to give you advice and there are also lots

of communication skills courses available. These help you develop a rounded skill-set; from networking to proof reading. Self-education is also advocated, we’re encouraged to make use of the Company facilities to deepen our understanding of the mechanics of business. All this training makes a promotion to Operations Manager a realistic ambition of mine.

Doing this job has had a big impact on all areas of my life. I’ve met MPs and visited the Chambers of Commerce and spoken to the governing bodies of schools. These experiences have taught me to overcome shyness and act when I see an area of opportunity.

In my own time I work on the board of trustees of Ronald McDonald House Charities. Without my training I’m not sure I would have had the initiative to do that. I’m so glad I did, it gives me a sense of fulfilment which is totally different to the satisfaction of salaries or praise, one that comes from helping families. It’s widened my horizons.

This year I was fortunate enough to win the Presidents’ Award, it’s a global award that is given to those considered to be in the top 1% of the organisation. You go to an awards dinner in the UK and then all the winners from across the world go to McDonald’s

Headquarters in Chicago with their partners for a celebration evening with the global leadership team. It’s also a good opportunity to network with people from around the world. There’s so much to be proud of in the McDonald’s worldwide organisation.

fRAnCHISee COnSULtAnt

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teLL Me MOReFranchisee Consultants work alongside our Franchisees and offer advice and guidance, supporting them in the running of their businesses.

WHAt ReSPOnSIBILItIeS WILL I HAve?You’ll support several franchisees, offering business advice through restaurant visits. You’ll also assess the performance of their businesses.

WHAt SKILLS WILL I LeARn?Your work with our entrepreneurial franchisees will help you become a skilled communicator and negotiator. You’ll learn how to lead through influence, an invaluable skill.

WHAt’S In It fOR Me?Franchisee Consultants are supported with an advanced training programme delivered both in the UK and our global Headquarters in Chicago. Working with our Franchisees involves meeting and engaging with local opinion formers and key stakeholders.

WHeRe DO I StARt?You’ll have progressed through the restaurant management ranks and most recently will have worked as an Operations Consultant. You will have demonstrated strong leadership and business acumen in managing company-owned restaurants and be ready to support our Franchisees in the growth of their business. To find out more about learning and working with us visit mcdonalds.co.uk/people

q&A

In tHIS JOB yOU See tHeBIGGeR PICtURe, HOW IMMenSe tHe COMPAny IS. We MAKe SURe ALL tHe ReStAURAntS ARe MOvInG In tHe SAMe DIReCtIOn At tHe SAMe tIMe.”

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What does working at McDonald’s mean to you?When people say “You have ketchup in your blood” they’re not wrong; from the moment I applied for McDonald’s I wanted to work for them. Working for McDonald’s is a lifestyle, it’s all about learning. There are no real limits to where you can go and what you can do at a national and potentially even international level. We’re a global brand – I’ve truly met the world in my job.

Tell us one thing about yourself that few people know.I’m currently training hard to run a marathon next year.

Who is your hero?My parents, for putting up with me.

Where would you like to be in 10 years’ time?I’m up for most challenges as long as it’s in McDonald’s.

nAtIOnAL OPeRAtIOnS At McDOnALD’S How important is National Operations to the success of McDonald’s?When McDonald’s introduces a new product or process to its restaurants it’s the job of National Operations to standardise these operations. We make sure all the restaurants are moving in the same direction at the same time. We control the information going out to restaurants. Our job is to alleviate the pressures on Business Managers as much as we can so they can focus on running the restaurant. We ask questions like, ‘Will the language of this communication be easily understood by a Business Manager?’ And,‘Are these realistic requests of restaurants?’ My job is to present the new product or process to the executive team and then, once approved, help communicate this to our restaurants.

What makes someone qualified to work in the department of National Operations?I think having been around different regions and worked in different restaurants is an important qualifier. My own path took me through all kinds of different McDonald’s restaurants across the country. I started as a Trainee Manager in 1997, straight after doing my A-Levels. My training was in the Drive Thru Colindale McDonald’s and that was the first step I took towards my current job. I had a lot of fun along the way. I worked to open a restaurant in Shepherd’s Bush from scratch and I increased sales in the Strand restaurant, which led to us winning National Restaurant of the Year.

Those are just a few of the many great restaurant experiences that prepared me for my current job in National Operations at Head Office. Today I work there as a National Deployment Officer.

I still get out into restaurants a lot because it’s important that people in my department are current and up to date. Whether we’re testing new protocols, rolling out new products and procedures to restaurants, or introducing new equipment, being connected to restaurants is vital.

What makes National Operations an exciting department to work in?One of the best parts of the job is the number of other departments we deal with. From HR to Health and Safety the influence of National Operations is wide-reaching. It’s great because it lets you see the bigger picture; how immense this company is. I saw this job as an exciting new challenge; it’s totally different to my previous roles but it draws on the experience I had in restaurants.

CASe StUDy 1

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What does working at McDonald’s mean to you?I’ve worked for McDonald’s UK for two years now and McDonald’s Australia for two and a half years prior to that. I consider myself really lucky to be working for such a great company.

Tell us one thing about yourself that few people know.I’ve gone back to school. I am currently studying at the Open University for my second degree which is in Environmental Policy and Development.

Who is your hero? Al Gore for raising awareness of climate change through ‘An Inconvenient Truth.’

McDOnALD’S AnD tHe envIROnMent Do you feel that McDonald’s is an innovator when it comes to green issues?McDonald’s has a strong track record in ethical and sustainable sourcing, and we demand extremely high standards of our suppliers. We’re also developing innovations on waste with projects like the ‘Energy from Waste’ programme and we have great systems in place for energy management with our energy-saving technology. Keep watching this space – there’s more to come.

Where do you see McDonald’s environmental programme in 10 years’ time?I see us being recognised as a leader in this field; using our scale to generate maximum positive environmental impact. I want our workforce to be the most environmentally engaged in the country, enthusing family and friends to help protect the environment.

Do you think other major companies are doing enough for the environment? If not, what can they learn from McDonald’s?We don’t have all the answers, and there are some big companies doing some great stuff out there. I think we can work together to create a real force for good.

How educated do you think our people are about McDonald’s environmental policies? Our recent Environment Champions programme highlighted the enthusiasm of our crew and managers on green issues. We hope this will raise awareness of our policies internally, as well as helping to generate great ideas for the next 10 years.

CASe StUDy 2

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DIffeRenCe.”

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teLL US ABOUt yOURSeLfWhat does working at McDonald’s mean to you?Everyone always says it is the people that make the place and, in the case of McDonald’s, I couldn’t agree more. People here are friendly and open to new ideas and change; it’s really motivating.

McDonald’s is a massive brand and so there’s huge scope to expand your career. It also helps that it’s a company that’s great at promoting from within. There are lots of opportunities to take your career in new exciting directions.

Tell us one thing about yourself that few people know.I’ve shared an Egg McMuffin with Girls Aloud.

Who is your hero? I don’t have one, is that weird?

MARKetInG At McDOnALD’S How do you think the McDonald’s brand has developed in the last 10 years’?Initiatives such as our extensive re-imaging programme and installation of free Wi-Fi are great examples of how we are changing as a brand. These along with the great tasting quality food we offer have worked together to strengthen the reputation of the brand.

How do you think McDonald’s stands out from other fast-food brands and competitors? I’ve become more and more impressed in my time here by all the great things McDonald’s does. McDonald’s is a brand which has the customer at the heart of everything it does, you see this in the lengths we go to to produce quality food. We source all our beef from British and Irish farms, use free range eggs and our tea and coffee is certified by the Rainforest Alliance.

We’re a greener company than some people realise, for example, we recycle our cooking oil into bio-diesel to power our delivery fleet.

Another thing that sets us apart is our sponsorship role in the London 2012 Olympic and Paralympic Games. We’ll be supporting the recruitment and training of the 70,000 volunteers; a phenomenal undertaking.

Where do you see McDonald’s in 10 years’ time?I hope that our customers will recognise our move from a fast food company to one which serves good food fast. McDonald’s is great at changing with the times so whatever the next decade brings we’ll be ready for it.

CASe StUDy 3

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Recently we sent out activity kits to all our restaurants so crew could enjoy a softball championship game after work, or a kickabout in the park to get practising their football skills for the McDonald’s Cup.

PeRKS Of tHe JOBAll McDonald’s employees receive a discount card entitling them to big savings and exclusive offers at over 1,600 retailers. These include HMV, Miss Selfridge, Topman, Comet and lastminute.com to name just a few. Not bad.

fRee tIMeWhen you join the team at McDonald’s, you’ll find plenty of ways to connect with your

work friends. The website ourlounge.co.uk is a place for everyone who works at McDonald’s. Here you’ll find all kinds of things to keep you entertained, from film reviews written by crew to insider exclusives on our new products and advertising campaigns.

ourlounge.co.uk is also there as a key tool to help you at any point in your training. There you’ll find lots of useful information to help you complete your Apprenticeship and brush up on your key skills.

PASSIOnAte ABOUt fOOtBALL The McDonald’s Cup is a company-wide, ‘FA Cup’ style, 5-a-side knockout competition

open to players of all different levels. The 2009 inaugural McDonald’s Cup saw some 265 teams and over 2000 employees from restaurants and offices across the UK take part. This year, the competition proved to be even more popular with 640 teams joining in.

In fact footy is a bit of a passion of ours; we’re a proud supporter and sponsor of both professional and grassroots football. And in 2010, we gave 11 lucky youngsters a once in a lifetime opportunity; to walk out with their heroes as McDonald’s Player Escorts at England’s opening World Cup match against the USA.

DOInG OUR BItOur chosen charity Ronald McDonald House Charities has been supporting families with ill children since 1974. McDonald’s employees, suppliers and Franchisees have done wonderful things for the Charity, many of them have organised fundraising events or donated their personal time.

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So far you’ve seen how our commitment to excellent training makes working with us more than just a way of earning money. But that’s not all we mean when we say McDonald’s gives its people more. this page is dedicated to all the great benefits and unusual perks that working life at McDonald’s has to offer.

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OUR CULtUReAt McDonald’s we believe in teamwork. And the best kind of team is one that works closely together. Bringing out the best in each other allows everyone to reach their full potential.

WeLLBeInGWe care about our people, so we recently launched a Wellbeing Programme designed to cover the health, individual safety and personal finance skills of our employees. This helps to make sure our people are as happy and content at work as possible. The programme offers our employees loads of great perks, such as a meal allowance and discounts at a huge range of retailers.

“ OUR CUStOMeRS ARe O.A.P.s, fAMILIeS, teenAGeRS, StAG AnD Hen PARtIeS, A ReAL MIxtURe.”Steven, Crew Trainer

“ It DOeSn’t MAtteR If It’S BUSy OR SLOW, I KnOW I WILL HAve A fUn SHIft.”Holly, Shift Manager

“ 12-2PM AnD evenInGS ARe ALWAyS HeCtIC.”Kirsha, Crew Member

“ tHeRe IS A GeneRAL BUzz AROUnD tHe StORe AnD We HAve A LAUGH.”Steven, Crew Trainer

“ eveRyOne’S ReALLy fRIenDLy WItH eACH OtHeR.”Kyle, Crew Member

If there was an award for the quirkiest McDonald’s location the Skegness restaurant would be the undisputed winner.Imagine preparing tasty McDonald’s meals with a rollercoaster roaring overhead, and you’re some way to imagining what it’s like to work in this McDonald’s. Situated in the middle of a theme park by the sea, the restaurant serves jolly holiday makers from a kiosk counter. This restaurant is a sun-loving little fellow, when the sun disappears in the winter so does the kiosk; it’s closed for between four and five months a year.

ReStAURAnt PROfILe

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“ tHe CUStOMeRS LOve US.”Kalu, Shift Manager

“We’Re An eneRGetIC teAM.”Amrit, Crew Trainer

“I’ve Been WORKInG HeRe 27 yeARS,tHeRe’S A GReAt teAM DynAMIC.”Lorraine, Store Administrator

“ In tHe WeeK, OUR CUStOMeRS ARe MAInLy OffICe WORKeRS BUt WeeKenDS AnD LAte nIGHtS We Get A WHOLe RAnGe Of CUStOMeRS fROM PARty-GOeRS tO tOURIStS.”Nurdan, Customer Care Assistant

“ tHe teAM SPIRIt IS tHe BeSt tHInG ABOUt WORKInG HeRe.”Paige, Crew Member

“ I LOve WORKInG HARD, SO tHIS PLACe SUItS Me.”Nurdan, Customer Care Assistant

“ even WHen It’S PACKeD, We ALWAyS WORK tOGetHeR tO GIve GReAt CUStOMeR SeRvICe.”Monira, Customer Care Assistant

“ It’S A WOnDeRfUL PLACe tO WORK AnD We Often GO OUt tOGetHeR.”Paige, Crew Member

Welcome to one of the busiest and most beautiful McDonald’s in the UK. From the ornate exterior it doesn’t look like your typical high street McDonald’s, so it’s no surprise when you find out that this restaurant is housed in a listed building. Fittingly for a place with such a buzz, Liverpool Street sells more coffee than any other UK McDonald’s restaurant.

ReStAURAnt PROfILe

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LIveRPOOL StReet, LOnDOn

SeA LAne,SKeGneSS

ReStAURAnt PROfILe

“ tHe AtMOSPHeRe IS GReAt, eneRGetIC AnD BUSy.” Emma-Jane, Crew Trainer

“ tHe BeSt tHInG ABOUt WORKInG HeRe IS tHe GReAt PeOPLe I Get tO WORK WItH.”Ross, Second Assistant Manager

“ yOU CAn’t BeAt tHe AtMOSPHeRe On A BUSy SAtURDAy DURInG SCHOOL HOLIDAyS.”Darren, Shift Runner

“ We HAve An exCeLLent DRIve tHRU teAM, tHAt’S WHy We’ve BROKen ReCORDS.”Graeme, Crew Member

“ We Get ALL KInDS Of PeOPLe… fAMILy PeOPLe, BUSIneSS PeOPLe AnD HUnGRy PeOPLe.”Sarah, Hospitality Manager

KInnAIRD PARK, eDInBURGHOne lane just wasn’t enough for Scotland’s busiest McDonald’s. Welcome to the edinburgh fort Kinnaird Restaurant, birth-place of the two lane Drive thru.The store is always alive with the hustle and bustle of locals and commuters but it’s at Christmas that things really heat up. Perched just off the A1 the restaurant is a great stop off for people streaming along the motorway. And as if the two lane Drive Thru wasn’t a big enough claim to fame this restaurant is also the busiest Drive Thru in Scotland.

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ReStAURAnt PROfILe

“ WHen It GetS BUSy We PULL tOGetHeR AnD WORK qUICKLy tO Get tHe CUStOMeRS SeRveD.”Alima, Crew Member

“ It GetS extReMeLy BUSy WHen tHe CLUBS CLOSe At 3AM. tHAt’S WHen tHe fUn ReALLy BeGInS.”Nasrin, Crew Member

“ We Often Get BUSy SUDDenLy, I LIKe tHe exCIteMent Of DeLIveRInG UnDeR PReSSURe.”Simon, Assistant Manager

“ We’Re fULL Of eneRGy WHAteveR tIMe It IS.”Alam, Trainee Manager

“ tHeRe ARe LOtS Of fRIenDS AnD fAMILy WORKInG tOGetHeR, tHeRe’S A GReAt fRIenDLy AtMOSPHeRe.”Kirsty, Crew Member

“ McDOnALD’S OffeRS GReAt tRAInInG WHICH HAS HeLPeD Me MOve UP tHe CAReeR LADDeR.”Hiffy, Shift Manager

HIGHWAy SHADWeLL,LOnDOnthe early morning clubbers and builders alike know they can count on the Shadwell 24 hour McDonald’s restaurant for a cheery greeting and a tasty meal. Crew never know who’s going to come through the doors; from neon painted party animals to Tudor guards from the nearby Tower of London. If you like surprises this is the restaurant for you.

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next StePS

We HOPe yOU enJOyeD MeetInG SOMe Of

OUR PeOPLe.If tHey’ve InSPIReD yOU, vISItMcDOnALDS.CO.UK/PeOPLeWHeRe yOU CAn fInD OUt MORe ABOUt LeARnInG WItH

McDOnALD’S.We HOPe tO WeLCOMeyOU IntO One Of OUR ReStAURAntS SOOn.

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ReStAURAnt PROfILe

“ It’S JUSt GReAt tO COMe In AnD Be WORKInG WItH yOUR fRIenDS.”Cass, Crew Trainer

“ I enJOy tHe HOSPItALIty SIDe Of tHInGS, I LOve MeetInG PeOPLe.”Michelle, Customer Care Hostess

“ We’Re ALWAyS WORKInG AS A tIGHt teAM, SPURRInG eACH OtHeR On.”Naqash, Crew Member

“ DURInG tHe SCHOOL HOLIDAyS I LIKe WORKInG At tHe MAIn tILL AnD CHAttInG tO tHe KIDS.”Cass, Crew Trainer

“ It’S GReAt tO HAve A JOB WHeRe I CAn HAve A LAUGH WHILSt DeLIveRInG GReAt ReSULtS.”Karene, Crew Member

When people visiting the Sheffield Meadowhall shopping centre tire of shopping and start dropping, they head to McDonald’s. There they can count on excellent service and might even catch a spontaneous show from the tea-dance regulars. And if you’re not one for a waltz then perhaps the restaurant’s proximity to the Don Valley Stadium will tempt you through the door for a post match Big Mac. It’s this colourful mix of regulars and shoppers in need of sustenance that helps this McDonald’s walk-through to be one of the busiest lunchtime restaurants in the country.

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MeADOWHALL fOOD COURt, SHeffIeLD

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tHe SKILLS fUnDInG AGenCy (SfA) The SFA is an agency of the Department for Business, Innovation and Skills. They ensure that people and businesses can access the skills training they need to succeed in playing their part in society and in growing the economy. The SFA, through the National Employers Service (NES), support McDonald’s in the delivery of our Apprenticeship Programme.

CIty & GUILDS A leading awarding body, City & Guilds certifies and helps us to assure the quality of our Apprenticeship Programme.

tRIBAL eDUCAtIOn Specialists in workplace education, particularly online learning. Tribal support our education programmes and learners with online learning platforms and e-tutors. They also manage our funding claims through the SFA and provide management information for our Apprenticeship Programme.

MAnCHeSteR MetROPOLItAn UnIveRSIty (MMU) McDonald’s have partnered with MMU to create our Foundation Degree in Managing Business Operations.

OxfORD, CAMBRIDGe AnD RSA exAMInAtIOnS (OCR) A leading awarding body that certifies our Adult Certificate in Literacy and Numeracy at Levels 1 and 2.

eDexCeL Edexcel certify our Level 2 BTEC Certificate in Work Skills. This is awarded to students who complete work experience in our restaurants whilst attending school or college.

PeOPLe 1St Sector Skills Councils (SSCs) are independent UK–wide organisations which respond to employer demand for skills systems in a particular industry. People 1st is the SSC for Hospitality, Leisure Travel and Tourism and certifies our qualifications.

tHe InStItUte fOR exCeLLenCe In BUSIneSS AnD eDUCAtIOn (IeBe)The IEBE connects the worlds of Business and Education to offer young people a rewarding and realistic introduction to the world of work.

tHe McDOnALD’S eDUCAtIOn COMPAnyIn June 2009 McDonald’s established the McDonald’s Education Company, as an independent company, to ensure good governance of our Apprenticeship Programme. The aim of the McDonald’s Education Company is to support high quality education and training programmes for all our employees, improving skills and widening their opportunities.

A feW Of OUR PARtneRS

PeOPLetHAt’S

WHAt MAKeSMcDOnALD’S™

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