JHM CV

JHM

CURRICULUM VITAE

J H MULLER

SENIOR CERTIFICATE 2007

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CAREER OBJECTIVES

1. Prepared to be employed in the following jobs:

IT

2. Once employed, pursue my educational development in any of the divisions I have been employed.

PRESENT JOB OPPORTUNITY

Network Controller/Administrator February 2013

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PERSONAL INFORMATION

SURNAME MULLER

FIRST NAMES JACK HARRY (JACQUES)

DATE OF BIRTH 1989.07.05

NATIONALITY SOUTH AFRICAN

GENDER MALE

MARITAL STATUS SINGLE

HOME LANGUAGE AFRIKAANS/ENGLISH

DRIVERS LICENCE CODE 8

HEALTH EXCELLENT

DEPENDANTS: NONE

ID NUMBER: 8907055006082

HOME ADDRESS 55 JAC VAN RHYN STREET UNIVERSITAS RIF

BLOEMFONTEIN SOUTH AFRICA 9301

TELEPHONE 072 59 59 0 59 or 082 373 5488

EMAIL / FAX [email protected]/[email protected]

[email protected]

mailto:[email protected]

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EDUCATIONAL TRAINING

Microsoft – CTU Bfn

CCIE Learnership Feb 2016- Feb 2017

CTU TRAINING SOLUTIONS

November 2013

, Final Integrative AssessmentNovember 2013

June 2013

Windows 10 Workshop

CCIE – One year learnership/skills development programme – Bryanston SETA in collaboration with Nil and Telco Link

NATIONAL QUALIFICATIONCISCO NETWORK PROFESSIONAL (NQF5) (3rd Year)

Subjects:Windows 7 Comptia Network+ Comptia CTP+Customer Service.

INTERNATIONAL QUALIFICATIONCCNP CISCO Certified Network ProfessionalInternational Exam/s:

642-902 CCNP implementing CISCOIP Routing (Route)642-823 CCNP implementing CISCOIP Swithed Networks (Switch)642-832 CCNP Troubleshooting andMaintaining Cisco IP Networks (troubleshooting)

INTERNATIONAL QUALIFICATIONCCNA: CISCO Certified Network AssosiateInternational Exam/s:

640 - 802 CCNA Composite (Cisco Certified Network Associate)642 - 902 Implementing Cisco IP Routing (Route)642 - 813 Implementing Cisco IP Switched Networks (Switch)642 - 832 Troubleshooting and Maintaining Cisco IP Networks (Troubleshoot)

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CTU TRAINING SOLUTIONSFebruary – December 2012

**MCTS: = Microsoft Certified Technology Specialist

*MCITP: = Microsoft International Professional

IT SYSTEM SUPPORT: ENTERPRISE ADMINISTRATOR SPECIALISATION (2nd Year)

NATIONAL QUALIFICATION:IT Database Administration| NQF 6 |

INTERNATIONAL QUALIFICATIONMCITP DATABASE ADMINISTRATOR

Project Management**MCTS 70-432 TS: Microsoft SQL Server Implementation and Maintenance**Exchange: MCTS 70-662 TS: Microsoft Exchange Server, Configuring Sharepoint: Configuration* MCITP 70-450 PRO: Designing, Optimising and Maintaining a Database

ServerInfrastructure using Microsoft SQL Server

CTU TRAINING SOLUTIONSJanuary 2011

**MCTS = Microsoft Certified Technology Specialist

IT SYSTEMS SUPPORT ENGINEERING (1ST Year)

NATIONAL QUALIFICATIONIT Systems Support | NQF 5 |

Subjects: Business English, Computer Literacy, Windows 7, CompTIA A+ Hardware CompTIA A + Software, CompTIA Network +

INTERNATIONAL QUALIFICATION**MCTS: Windows 7, Configuring

CTU TRAINING SOLUTIONSAugust 2010

IT TECHNICIAN: MCITP (EVENINGS)

Installing and configuring windows 7 Client-CUM LAUDE Windows Server 2008 Network frastructure

CTU TRAINING SOLUTIONS2010 March - April

IT TECHNICIAN: A+ & N+

Software, hardware & network studies) Cum Laude

Curriculum Vitae – J H Muller Page 2

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NAME OF SCHOOLJIM FOUCHE

HIGHEST STANDARD: SENIOR CERTIFICATE - MATRIC (GRADE 12)

Awarded June 2007 certificate as best student. (attached)

SUBJECTS: Afrikaans English Computer Typing (Distinction) Computer Practice Office Administration (B) Microsoft Office – Dealt with Word Excell

& PowerPoint


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3. EMPLOYMENT HISTORY

December 2014 Currently

Free State Provincial Government – Cooperative Governance & Traditional Affairs (COGTA) IT

Network Controller – (full time studying 3rd year)

Render an effective and efficient ICT network support service to the Department.

Assist with the set-up of new IT equipment, both hardware & software.

Assist with the role-out of IT infra-structure within the Department and maintain such infra-structure.

Identify problems experienced by PC users with regard to computer hardware and software and rectify such problems by means of advice and/or assistance and hands-on support.

Activate intranet/internet services and render advice thereon.

Keep record of all enquiries/faults reported/assistance given and report thereon monthly and quarterly.

Provide inputs to IT related policies and procedures and ensure the successful implementation thereof.

Ensure that software is installed in line with the prescribed software licence agreements.

All hardware equipment is configured and maintained to specified standards.

All new hardware and software configurations need to be tested to ensure functionality within 8 working hours, excluding district offices.

Perform extensive troubleshooting before escalating calls.

Escalation of all calls should follow proper procedures (via supervisor) accompanied by relevant documentation.

Ensuring the signing of the Equipment Allocation Form and provide feedback to the supervisor.

Ensure that software is installed in line with the prescribed software licence agreements.

All hardware equipment is configured and maintained to specified standards.

All hardware and software configurations need to be tested to ensure functionality

Perform extensive troubleshooting before escalating calls.

Escalation of all calls should follow proper procedures (via supervisor) accompanied by relevant documentation

Based on the information received from helpdesk, further investigate what tools would be needed to address the nature of the call

Each assigned calls should be attended within one (1) hour with exception to district offices.


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The status of the calls should be reported to helpdesk Minimum of seven (7) completed calls per day. It is expected of the official to represent the IT unit at

Information Awareness sessions Users should be advised on information regarding all

IT-related calls. Escalation of all calls should follow proper procedures

(via supervisor) Ensure that all departmental computer are configured

with intranet access It is expected of a network controller to facilitate

internet connectivity within 24 working hours If not activated, normal escalation procedures should

be followed. Signed copies of all condition report generated for a

month must be submitted to the supervisor Detailed district reports be submitted at the end of

each month Helpdesk reports be submitted on weekly basis If a call needs to be escalated to vendors, normal

escalation procedures should be followed. It remains network controller responsibility to track

developments with the vendor.All vendor reports should be submitted to the helpdesk

operator on daily basis. Active participation in policy development Provide inputs on procedure development and

improvement Participate in information sessions Provide continuo’s information to users on IT related

developments. Telephonic assistance to a user before assigning a call

to a technician Keep track of the status of all logged calls. Follow-up on all overdue calls with the technicians Helpdesk reports should be submitted on weekly

basis If a call needs to be escalated to vendors, normal

escalation procedures should be followed. It remains network controller responsibility to track

developments with the vendor. Keep a record of all vendor logged calls and submit to

the supervisor on weekly basis. Honors’ the confidentiality of matters, documents and

discussions, classified or implied as being confidential or secret.

Strives to achieve the objectives of the unit cost-effectively and in the public's interest.

Is creative in thought and in the execution of duties. Executes duties in a professional and competent

manner


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Does not engage in any transaction or action that is in conflict with or infringes on the execution of official duties.

Accepts the responsibility to be available for ongoing training and self development throughout the career.

Promotes sound, efficient, effective, transparent and accountable administration.

Co-operates fully with other employees to advance the public interest.

Executes all reasonable instructions issued by supervisor.

Refrains from favoring relatives and friends in work-related activities and never abuses authority or influence other employees, nor is influenced to abuse authority.

Uses the appropriate channels to air grievances or to direct representations.

Deals fairly, professionally and equitably with other employees, irrespective of race, gender, ethnic or social origin, sexual orientation, age, disability, religion, political persuasion, conscience, belief, culture or language.

During official duties, behaves in a manner that enhances the reputation of the public service and the unit in particular.

Does not use or disclose any official information for personal gain or the gain of others.

Honors working hours and official engagements. Treats officials and colleagues with dignity and

respect.Dec 2010 – Dec 2014

Free State Provincial Government (Human Settlements)

Information Management Clerical (Contract) (full time studying 1st and 2nd year)

Profiling HSS users Distributing telephone accounts Creating and updating telephone list of officials in

Human Settlements Department Make photocopies of documents before they are

filled Delivery of documents Faxing of documents Setting up IPADS

May 2010—Oct 2010

First Technology Intern Trainee: (Working without any remuneration)

Repair, build computers, laptops, network cabling, repair of printers, installation of projects, setup of email


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Feb-March 10 CPS Computers Closed end March 2010

Trainee:

CCTV Cabling, Repair, Building Computers, Troubleshooting

April 09 – Oct 2009

Away-To-Explore Agent forMid American (worlds largest traveling company America)

Carnival Operator:

America for the 2nd year from March/April – Nov 2009. Amongst few South Africans who were requested to stay another 2 weeks to work in South America Columbia and South Carolina.

Nov 08 – March 2009

Friends Pub & Grill Bar - Waiter: (Part Time)

March 08 – October 2008

Away-To-Explore Agent Johannesburg forMid American Employee America

Carnival Operator:

I traveled to approximately twenty cities and a few states in North America. I was interviewed by Away2Xplores representative/agent in South Africa and was accepted in Jan 2008 on behalf of the American Employee. Safety and security starts directly at the hiring process. Every employee performs a pre-employment drug screen and national background check. The safety and comfort of guests and the company’s success all depend on the performance of everyone in a drug and alcohol free environment.

Responsibilities

Long – Long hours: Carniival work can be demanding with irregular hours and little or no time off.

Every park has a strict schedule it has to adhere to; therefore they require flexible staff that is willing to work long, irregular hours.

I was expected to do all types of carnival work. Being part of this team requires you to adapt a

little and get used to the camp like living conditions in the park.

Own laundry and provided ourselves with food. We were responsible for cleaning our own

facilities. Our accommodation (bunkhouse) was just

enough space for sleep. Working with rides included extreme physical

work. After the tearing down of all the rides and

stalls is completed, the travelling amusement park will relocate to another town, this happens on average once a week.

After this, everything has to be set up all over


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again which took approximately 8 – 10 hrs. During travelling from one town to another, I

had the opportunity to see much more of the USA than the average person.

The contract is usually between 6-11 months, depending on which month you left and for which employer you worked.

ACHIEVEMENTS:Primary School One of top 16 swimmers in the Free State in age group.2006 Won Jim Fouche Golf Day at Oranje Golf Course.2006 First Team tabletennis2006 First team chessMatric 2007 Best Half Year Student – Jim FoucheJuly2008 Superstar Monthly award for best worker – North

American Midway – The Employee Appreciation Programe creates consistent teamwork, morale and overall great performance. North American Midway Entertainment rewards their most outstanding employees for a job well done at every event.

8 June 2009 (attached) Exceptional employee award for excellent work.22 July 2009 Interview with American TV Station regarding South

Africans in Northern America Carnival World8th September 2009 (attached) Exceptional employee award for excellent work.October 2009 Amongst few South Africans were requested by owner

of Mid America to stay behind for an extra 2 weeks to work in South America.

20 November 2009 Telephonically informed by Away2Xplores Agent (Leon Dreyer Cell no 0828781386) being one of the top ten South African workers in America.

2010 (attached) A+ N+ Cum Laude2011 - 2013 IT Systems Support Engineering 1st and 2nd quarter &

CISCO cum laude. Passed International exam CCNA first time with

94%. Passed International exam CCNP with

distinction.

3. EXTRA MURAL ACTIVITIES AND HOBBIES

Working out in the Gym Enjoys watching rugby Bungy Jumping Snooker Computer games Golf

4. REFERENCES

Free State Provincial Government Human SettlementsAssistant Director: Information ManagementMe Diako Mokalanyane

Tel: 0833544400

Free State Provincial Government COGTA Deputy Director: Information Technology Me Eunice Rapulungoane Tel: 0716740372

North American Midway Entertainment P.O. Box 2968 Ridgeland, MS 39158 (601) 898-5533 Mr. Blake Huston (Owner)

First TechnologyManager: Conrad/HannelieTel:


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Head Jim Fouche 0834612658 Ester Rossouw

Away to Explore (Pty) Ltd. 144 Western Service Road Woodmead Sandton RSA

Office tel: 011-275-2600 Office fax: 011-656-1942 CEO – Tanja Wegkamp


Documents

JHM CV