JetDirect 175x

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Users Guide

HP J6035B Jetdirect 175x external printserver/Internet connector for USB

HP J6038A Jetdirect 310x external printserver/Internet connector for USB

Contents of this Users Guide

1. Get a general product description of the print server (below)2. Learn the basics of networking and network printing3. Install the print server4. Configure and manage the print server5. Troubleshoot the print server

6. Get support for the print server

7. Limited warranty for the print server

8. Specifications and regulatory statements for the print server

General product information

The HP Jetdirect 175x and 310x models are external print servers with USB connections. That is, they plug into the USB ports of printers (and multifunction peripherals) to provide network connections forthose printers.

(A label on the end of the products box lists printers that are tested and supported.Newer models may also be supported.)

Each of these print servers connects to an Ethernet (IEEE 802.3i 10Base-T) or Fast Ethernet (IEEE802.3u 100Base-TX) network, attached at the RJ-45 connector using twisted-pair cabling.

The two print servers are similar in operation and performance. The 310x offers all the features of the175x; in addition, it supports several additional network operating systems, additional management tools,


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and has upgradable firmware.

The 175x print server supports both peer-to-peer and client/server printer networkingunder TCP/IP; it supports peer-to-peer printer networking under IPX/SPX (directmode), Apple EtherTalk, and LPD printing. Operating system support includes Windows(95, 98, 2000, ME, NT 4.0, and XP) and MacOS (v 8.6 and later). See the section onspecifications for details of which operating systems support which protocols.

The 310x print server includes all the protocol support of the 175x, as well asclient/server support for IPX/SPX under Novell NetWare and support of DLC/LLC, FTPand IPP printing. These protocols are, in various combinations, supported on theseoperating systems: Windows (95, 98, 2000, ME, NT 4.0, and XP), MacOS, NovellNetWare, HP-UX, Solaris (on SPARC systems), SCO UNIX, LINUX, IBM AIX, MPE-IX,and Artisoft LANtastic. See the section on specifications for details of which operatingsystems support which protocols.

Both print servers include an embedded Web server that allows remote management through a Web

browser.

The embedded Web server, which allows you to monitor and manage the print serverremotely, requires Microsoft Internet Explorer 4.0 or later, or Netscape Navigator 5.0 orlater.

See the specifications section for more details on the print servers.

Contents of the product package

The HP Jetdirect 175x and 310x products include:

q print server module, with detachable mounting clip and mounting tapeq power moduleq USB cableq HP Jetdirect CD (includes installation software, manuals, and troubleshooting)q Startup Guide poster

2000, 2001, 2002 Hewlett-Packard Company


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Networking Basicsase click on a title to view a document.

The Network Basics Tutorial

A brief overview of:

q Networksq Network Printingq Installing a Network Printer

Tips on Getting Started

Answers to common questions:

q Which CD should I use?q Where do I find the printer driver?q When do I stop?


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The

Network Basics

Tutorial

is tutorial tells you about:

q Networksq Network Printingq Installing a Network Printer

Click the button to continue.


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Section 1:

Networks



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TWORKS

hat you want . . .

is for all your computers to bee to:

q Communicate -- sendand receive e-mail, andparticipate inconferences

q Share information --transfer files amongsystems, and getinformation from centraldatabases

q Share resources -- useshared printers,scanners, and servers
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TWORKS

he problem is . . .

standalone computers haveway to talk to each other, soempts at communication fail.


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he solution: a localea network

ocal area network (or LAN)

ovides connections that tie themputers together and allow m to communicate. (The most

mmon type of local areawork may also be referred toan Ethernet LAN or anhernet.)

cal area networks can beher wired (as shown here) orreless. We will look at the

ferent types in the next few ges.


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ired LANs

the name implies, a wiredAN connects computers (andher network devices)ysically, using wires. A typical

AN uses twisted-pair wiringmilar to telephone wiring) tonnect each computer to antral hub. The hub transmitswork communicationsween computers.

red LANs offer high-speedmmunication, as well assonable security andiability. In general, however,y are not as flexible asreless LANs.

ost wired LANs conform to theEE 802.3 standard. The mostmmon wiring schemes useisted-pair wiring or thinaxial wiring.

Click on these links forre details on LAN wiring:

q Detail: twisted-pair wiring

q Detail: thin coaxial wiring

q Detail: computer connections


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TWORKSTAIL

iring: twisted-pair

e most common wiring usedLANs is twisted-pair wiring,

milar to the wiring used forephones. This wiring connectscomputers or other network

vices to a central hub. The usetelephone-type wiring makesasy for the persons who

minister your telephonering to administer the network ring as well.

-45 connectors are used tonnect the twisted-pair wiringthe computer and to the hub.e wire for a network can be

aded in a number of egories; Category 5 wiring ismost popular grade. Category

wiring has superior electricalaracteristics, and we strongly ommend it for all twisted-pairworking applications. There grade is usually marked on

cable jacket.

e equipment for a twisted-pairAN commonly operates at a

a rate of either 10 Mbpsegabits per second) or 100bps. Category 5 wiring isquired for 100-Mbpseration. A 10-Mbps LAN cann on either Category 3 ortegory 5 wiring (though weongly recommend Category 5).either data rate, cables may end up to 100 meters (328t) from the hub to the

mputer.

wisted-pair network running10 Mbps is called a typeBase-T network. A twisted-r network running at 100

bps is called a type 100Base-Twork.


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TWORKSTAIL

iring: thin coax

alternative to twisted-pairring is thin coaxial cabling,en called thin coax. Thisbling is known as RG-58A orG-58U cable, and has anpedance of 50 ohms. (It looks

milar to the 75-ohm thinaxial cable used in televisiontallations, but the television

ble will not work in a network.)

e connectors used with thinax are BNC connectors. Theble is a continuous cable, up to5 meters (606 feet) long, madeof shorter segments with BNC

nnectors at each end. Itnnects to computers and othervices along its length using

NC "T" connectors, and there is0-ohm terminator at each endthe cable. This cabling schemees not use a hub.

hin coaxial LAN operates at aa rate of 10 mbps (megabits

r second), and is known as ae 10Base2 network.


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TWORKSTAIL

omputernnections

r twisted-pair LANs: A sktop computer connects to aisted-pair LAN through awork interface card (NIC) thatides in a slot in the computer,through a similar interfacelt in to the computer itself.e RJ-45 plug of the network ble plugs into an RJ-45 jack on

card or in the computer. A rtable computer may have alt-in connection using an RJ-

jack, or it may use a PC cardt inserts into a PC card slot incomputer. (Some PC cardse up two slots and have rooman RJ-45 jack that is integralh the card; others take up only ingle slot but require a shortble that provides the RJ-45k.)

r thin coaxial LANs: A

sktop computer typically nnects to a thin coaxial LANough a network interface cardIC) ; built-in BNC connectionsuncommon. Portable

mputers connecting to thinaxial LANs use a PC card with aort cable that provides a BNCnnection. In all cases, the LANble connects to the computerough a BNC "T" connector.

dden network cables and uipment: In many network tallations, the hubs are kept inuipment closets and the cables

hidden in the walls. In thesetallations, wall outlets with RJ-jacks are the only visible

mponents of the network ring. For such a network, youe a short length of network ble to connect from the

mputer to the wall jack.


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TWORKS

ireless LANs

a wireless LAN, informationvels through the air in radio-quency signals instead of ough wires. This makesreless LANs very flexible, andup and reconfiguration arey easy. Communication

eeds on wireless LANs,wever, tend to be slower thanwired LANs, and it generally es more work to make areless LAN as secure as ared LAN.

ost wireless LANs conform toe of the subsets of the IEEE2.11 standard; the mostmmon subset is currently 2.11b. Data rates for 802.11b

ANs can be as high as 11 Mbpsegabits per second). Typically

wireless device in an 802.11bAN can transmit signals across

istance of about 30 meters00 feet) in a semi-open office

o walls) and still maintain aa rate of 11 Mbps. It isssible to extend the range toout 100 meters (300 feet), butsuch a distance the data rateops off to 1 Mbps.

2.11b wireless LANs operate in2.4 GHz frequency band.

ere are several channelsequencies) that wireless LANs

n use in this range.vernment regulationsscribe which channels may be

ed in various parts of therld.

ere are two basic wirelessworking topologies --rastructure mode and ad hocde; these are described in theail pages (see below).


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Click on these links forre details on wireless LANologies:

q Detail: infrastructure mode

q Detail: ad hoc modeq Detail: standalone

peripheral connectionsq Detail: computer

connections


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TWORKSTAIL

frastructureode

rminology: Infrastructurede is referred to as a "basicvice set" (BSS). It's topology is

metimes called a "starology", and it may also beled "enterprise mode" becauses the preferred topology forge networks. On a network of ple Macintosh computers, ity be called an "Airportwork".

pology: In infrastructurede, all signals travel throughaccess point. Like the hub in ared LAN, the access point re-nds the incoming signals out to

computers and other devicesthe network. (The accessint performs additionalnctions when a wireless LAN isnnected to a wired LAN.)rastructure mode is suitable

wireless LANs of all sizes.

infrastructure mode thecess point sets the channel fordevice that communicateough it.

wireless LAN can haveultiple access points. This canpand the capacity of thework and extend its range,owing users to roam with theirrtable computers and still stay nnected to the network.
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TWORKSTAIL

d hoc mode

rminology: Infrastructurede is referred to as andependent basic service set"

BSS). It is sometimes calledeer-to-peer mode". On awork of Apple Macintosh

mputers, it may be calledomputer-to-computer mode".

pology: In ad hoc mode thereless devices on a network mmunicate directly with eachher, and access points are noted. Ad hoc mode is used forry small networks.rformance in an ad hocwork degrades as you addre devices to the network;ically, ad hoc networks

nnect no more than sixvices.

ad hoc mode you can selectchannel. Make sure that all

vices on the network are set tosame channel.


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TWORKSTAIL

andaloneripherals

t all wireless connections arework connections. Though thetinctions may often be

mewhat blurry, some wirelesshnologies -- such as theuetooth technology that iscoming popular in mobileones and handheld computers --more about connecting a

mputing device to a peripheral,her than connecting computersd other devices in a network.

r instance, when a handheldmputer connects with a walk-wireless printer, or when abile phone connects with a

nding machine, the interactionsween them are typical of andalone computer talking to aripheral device. In essence, thereless connection replaces theble in a standard peripheral

nnection. Compared to network nnections, such wirelessripheral connections work atort ranges and slow speeds.

this tutorial, we willncentrate on the networkingt is typified by 802.3-type

red networks and 802.11b-typereless networks.)


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TWORKSTAIL

omputernnections

nnections at the computer forreless networking connectionssimpler than wired ones just

cause there are no wires tonnect.

reless connections are mostmmon in portable computers.reasingly, notebook

mputers come with built-inreless networking. Fortebook computers that don'tve built-in networking, youn plug a wireless networkingd into the computer's PC card

CMCIA) slot. (Wirelessworking is based on radiohnology, and in many add-onds the antenna protrudes

ghtly from the PC card slot.)

sktop PCs can have wirelessworking, too. A typicalangement is for an adapter inesktop PC to contain a PCd slot, into which you plug the

me kind of wireless networkingd that you would use in atebook computer.


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TWORKS

ixed LANs

xed LANs combine wired andreless LANs, taking advantagethe strong points of each. Forample, a mixed LAN canovide the flexible connectionswireless with the high overalloughput of a wired LAN. Sucharrangement makes itrticularly easy for mobilerkers to connect theirtebook computers to thework.

u create a mixed LAN by ugging the network cable fromwired LAN into a port on areless access point. In additionacting as a hub for the wirelessrtion of the network, thecess point acts as a bridge to

wired portion. In a typicale, when a computer with a

reless LAN card comes withinnge of the access point, itnnects through the access

int to the LAN (both the wiredd wireless portions) and to allcomputers and other

ources on the LAN.


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is for Local

e "local" in "local areawork" means that the network n a single location. A LAN cansmall enough to serve a homeice or a small business, or it

n be large enough to serve ahool, a hospital, or a substantialsiness or public office. It canver several buildings, as long asy can all be connected into agle network. Several types of

AN equipment are available topand a LAN beyond therkgroup-sized unit typically

ved by a single hub.

te that the definition of a locala network does not include

oader networks such as theernet or a corporate network h locations in many cities or

untries. These broaderworks are often called WANs,wide area networks. It isssible for a LAN to connect to

ch a network through a gateway a device that connects differentes of networks. The gateway

n be a separate piece of uipment, or it can include the

AN hub. (This latter type of eway is becoming increasingly

mmon for Internetnnections, particularly for high-eed DSL connections.)


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TWORKS

ddresses

ch device on the network has aique address. This allows youcommunicate with a specificmputer (or other device, sucha printer). That way, your e-il doesn't go to everybody,

d your print job doesn't getnted simultaneously on allnters on the network.

ere are several addressinghemes for networks. Of these,

most popular is that of theernet Protocol (IP). Indition to being used on theernet, IP addressing can alsoused for standalone networkst don't connect to theernet. The network addressesown in the illustration aremple IP addresses.

her network addressinghemes you may encounterlude IPX (used with NovelltWare networks), DLC, andpleTalk. In this tutorial, we

mit our discussion of network dressing to IP addressing, as ithe most popular.

e number of possible IPdresses is huge. So is thember of Internet users, andpossibility of conflicts is al one. If you use IP addressesyour LAN and that LAN

nnects to the Internet, youust be careful to use addressest have come from a reliable

urce, such as your Internetvice provider (ISP).


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ireless security

reless networks are inherently s secure than wired ones. In ared environment an intrudereds to gain physical access tour network wiring to break intour network; in a wirelessvironment, he just needs to berange of the radio waves thatry the network traffic. Sincese waves penetrate buildinglls and easily carry for tens of ters, an intruder sitting in ain your parking lot couldnitor the traffic on the

reless LAN in your building.

frustrate intruders, a numberstandards have beenveloped to make security for areless network more-or-lessuivalent to that of wiredworks. These standards work three areas:

twork name (SSID): A work name, or service setntifier (SSID) is anhanumeric character stringt provides basic access controla wireless network. Tonsmit onto the network, thework name of a computer or

her device must match theme configured into the accessint.

thentication: thentication verifies thentity of a user or device beforeuser or device is allowed to

nsmit onto the network. Thereseveral different schemes of hentication that you might

counter when installing an HPdirect print server:

q Open system: No

authentication.q Shared key: Each device


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uses the same shared key (a shared password

value) for network access.

q Server-based authentication: A serveron the network authenticates each clientthat requests aconnection to the

network. There areseveral protocolsavailable, all based onthe Extensible

Authentication Protocol(EAP). Briefly described,they are:

r LEAP (LightweightExtensible

AuthenticationProtocol) -- a

proprietary protocol fromCisco Systemsthat usespasswords formutualauthentication(that is, theclient and theserverauthenticateeach other).

r PEAP (ProtectedExtensible

AuthenticationProtocol) -- amutualauthenticationprotocol thatuses digitalcertificates forserver

authenticationand passwordsfor clientauthentication.For additionalsecurity, theauthenticationexchanges areencapsulated

within TLS(Transport LevelSecurity).

r EAP-MD5 (EAP


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using MessageDigest algorithm5) -- a one-way authenticationprotocol thatauthenticatesthe client using apasswordprotected by theMD5 algorithm.

r EAP-TLS (EAPusing Transport

Level Security) --a mutualauthenticationprotocol basedon digitalcertificates.

r EAP-TTLS (EAP usingTunneledTransport Level

Security) -- amutualauthenticationprotocol thatuses digitalcertificates forserverauthenticationand passwordsfor clientauthentication.For additionalsecurity, theauthenticationexchanges areencapsulated

within TLS(Transport LevelSecurity).

cryption: Encryptionthods encode the traffic on thework, rendering itintelligible to an intruder whomonitoring it. WEP (wireduivalency privacy) is an IEEE2.11 encryption scheme thatovides basic access control anda privacy on your wirelesswork. Under WEP, you supply

cryption keys that are used tocrypt the data stream.

addition, some of thehentication protocols, such as


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AP and EAP-TLS, can managecryption keys for the network ministrator.

reless print serverurity: As you set up your

reless print server, the wirelessup wizard will make it easy totch the print server's security tings to those of your network.e wizard's help pages providensiderable detail on theocess.


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Section 2:

Network Printing



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TWORK PRINTING

hy use networkinters?

ing network printers lets you

et your computer users'nting needs more efficiently.sharing printers among

veral users, you reduce thember of printers you need.is approach

q saves money -- there'sless equipment to buy

q saves space -- usersdon't need to make

space for a printerq saves maintenance --fewer printers mean less

bother

with little inconvenience toers. (In fact, shared printersy be more convenient: nobody

s to go without a printer orange to a different computert to print; and sharing may

ve enough money to let yourchase printers with morenctions or greater speed.)


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TWORK PRINTING

hy use a printrver?

print server provides your

nter with connection to thework . You could get the samennection using a computer --ur network server -- but ituld cost more and be moremplex. Using a print serverves you money and frees upur network server for otherks, such as file storage.

u might want to use a network

ver for management of print s , a function that may beeful for larger networks. Inch an application you will stillobably want to use a printver, because its small size

ves you location flexibility .ing a print server, you canily place your printers near

ur users, while keeping thework server out of the way inentral computer area. (Youl see this application in the

tes on the client/serverology, a couple of pages later

this tutorial.)


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TWORK PRINTING

ardwarennections

nt servers can be internal or

ernal devices. Which one youoose depends on your printer.

ernal print servers -- ese are special-purpose cardsmodules that plug into thelt-in input/output slot in the

ck of some printers. The slotovides the data and powernnections for the print server,d the network cable plugs into

network connector on thee of the print server.

ernal print servers come in ariety of configurations totch the style of your printert and the type of network nnection you need.

ternal print servers -- ternal print servers are for

nters that don't have a built-int. The print server is a smalldule that sits next to thenter (or mounts on the printerng a clip) and connects to thenter's USB or parallel portng a standard printer cable. A work cable plugs into thework connector on the printver, and a power cordnnects to a wall outlet toovide the print server's power.

We haven't shown the powerrd in the illustration, just toep the drawing simpler.)

ternal print servers come inveral different configurationsmatch the printer's data portSB or parallel) and the type of work connection you need.

reless print servers -- reless print servers come in


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th internal and externaldels. Their connections are

milar to the those of wirednt servers, except that there isnetwork cable connection.n antenna in the print serverkes the radio-frequency

nnection to the wirelesswork.) The connection to thenter, whether by plugging the

nt server into the printer'sut/output slot or connecting anter cable to the printer's USBparallel port, is the same asth a wired print server.


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TWORK PRINTING

er-to-peerpology

ere are two standard layouts

network printing using ant server. The first is the peer-peer topology, in which amputer sends print jobsectly to the printer.

peer-to-peer printing, eachmputer manages the print jobst it generates. It checks to seeether the printer is ready to

cept the print job, and sends

job if the printer is free. If thenter is not free, the computerres the job and keeps checkingprinter until it is ready to

cept the job. If severalmputers send jobs to a printerhe same time, printing for

me of the computers may slow wn as they spend timeecking the printer and waitingit to be available.

er-to-peer printing works wellnetworks with few users. It is

propriate for small anddium offices, as well as largeices that do not have heavy nting requirements.

ote: To clarify the use of milar terminology, please note

distinction between wireless er-to-peer mode (usually own as "ad hoc mode") and Jetdirect peer-to-peernting . Wireless peer-to-peerde refers to a topology where

reless devices communicateectly without going throughaccess point, while HPdirect peer-to-peer printingers to a computer's directnt path to a printer that doest go through a network server.

Jetdirect peer-to-peernting can be used on both
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rastructure and ad hoc (peer-peer) wireless topologies.)


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TWORK PRINTING

ient/serverpology

e second standard layout for

work printing is theent/server topology. In thisology, a computer sends itsnt jobs to a network server,d the server sends the prints to the printer.

client/server printing, thework server manages the prints from several computers (theents). As soon as a client

mputer has sent a print job toserver, it is finished with thatnt job. The server keeps track all print jobs from there on --uring out the print order forvarious jobs that have been

bmitted to it, checking thenter's availability, and sendingnext job to the printer when itree.

ent/server printing works wellnetworks with heavy printingffic. It is typically used in largeices that have extensiveworking facilities.

oosing a topology -- If youn't know whether to use a peer-peer or a client/serverology, you may want to starth peer-to-peer printing. It

nerally takes a substantialount of printing traffic, orge print jobs, to slow downnting significantly. If yournt jobs start to take noticeably

nger to complete, you may wanttry using multiple printers,viding your network intobnetworks, or switching yourice to client/server printing (int order).


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TWORK PRINTING

inter drivers

e printer driver is the lastjor component to consider inwork printing. This driver istem software that converts a

cument in your computer to am that makes sense for thenter.

hen you print from anplication on your computer, ithe printer driver that convertslayout on your screen to the

es and zeros that the printeres as input. When the printereives this information, it

nverts the ones and zeros intoorrectly printed page.

e installer program forwork printing needs to haveprinter driver to complete the

tallation. It usually turns outt the trickiest thing about thetallation is knowing where tod the driver. You may be ablefind the driver on the CD thatme with your printer, on theb, or on your operatingtem CD. If you previously hadsame printer connected

ectly to your computer, theht driver may already be onur system. (We will providere information on finding andng printer drivers in the nexttion, "Installing a Network

nter".)


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Section 3:

Installing aNetwork Printer



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STALLING A NETWORKINTER

tting up therdware

e first stage of installing awork printer is setting up therdware. There are two steps tos: setting up the printerrdware and connecting thent server.

t up the printer hardware -- move any shipping materials.tall the paper trays and ink or

ner cartridges (as appropriate).d paper. Plug in the powerrd and switch on the power.nt a test page. Do not connectprinter to your computer.

or detailed instructions, check ur printer manual or setupster.)

nnect the print server -- ere are a couple of differentes to consider:

q If you use an external print server: Switch off the printer's power.Connect the printer cable(USB or parallel, asappropriate) between theprinter and the printserver. Connect thenetwork cable to theprint server. Switch onthe printer's power. Plug

in the print server'spower cord. Push theTest button on the printserver to print aconfiguration page on theprinter; this tests theconnection between theprint server and theprinter. (For detailedinstructions, check yourprint server manual orsetup poster.)


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Note: For a wirelessprint server theconnection sequence isthe same, except thatthere is no network cableto connect.

q If you use an internal print server: Note thatmany printers come withthe print server modulealready installed in theprinter. If your printserver module is notalready installed: Unplugthe printer's power cord.Plug the print server intoits slot in the printer.Connect the network cable to the network connector on the printserver. Plug in the

printer's power cord.(For detailedinstructions, check yourprint server manual orsetup poster.)

Note: For a wirelessprint server theconnection sequence isthe same, except thatthere is no network cableto connect.

te: If your network wiringhidden -- In many network tallations, the network mponents (hubs, switches, &c)

stored in a wiring closet andnetwork wiring is hidden inwalls. The only sign of awork that you see in such antallation is a wall outlet that

s one or two network nnectors. In this case, makeur network connection by nnecting a network cableween the print server and thell outlet. (If you have any estions about such antallation, check with yourwork administrator.)

te that the illustration showsly the data connectionstwork cables and printer


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ble); we have omitted powerrds from the illustration toep the drawings simple.


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TALLING A NETWORK PRINTER

nning the Install Networknter Wizard ("the installer")

first, are you installing a wireless printver?

ou are installing a wireless print server, you willd to run the HP Jetdirect Wireless Setup Wizardore running the HP Install Network Printer Wizard.nning the Wireless Setup Wizard is an option thatears when you insert the HP Jetdirect CD into yourdows computer.

Wireless Setup Wizard guides you through:

q setting your computer to connect to the printserver in wireless ad hoc (peer-to-peer) mode

q discovering your wireless printer on thenetwork

q setting a few wireless parameters(communication mode, authentication, andencryption) on the print server

n you set your computer back to its normalnection to your network, and continue withalling the printer on your computer, using theall Network Printer Wizard.

Install Network Printer Wizard

next (and last) stage of installing a network printersing the network printing software to install theter on your computer.

q If you're setting up peer-to-peer printing , you need to run the software andinstall the network printer on each computerthat will print to the target printer.

q If you're setting up client/server printing , you need to run the software andinstall the network printer on the network server and set it up for printer sharing. Theneach client computer must install the printerdriver and connect to the shared printer on thenetwork server. An easy way to do this is to usethe Microsoft Windows Point and Printfunction. (See your operating systemdocumentation for details on Point and Print.)

installer program performs several majorctions:

q detects available printers on the network q helps set up an address for the printer you

chooseq

installs the printer driverq optionally sets up printer sharing (only


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available if running on a Windows NT/2000network server)

ration

e: The next few paragraphs describe the operationhe installer software that resides on the HP irect CD . If you are using the network printeraller that resides on the printer's CD , the operationy be slightly different from what we describe here. Inicular, some printer CDs do not offer you theon of "Autoconfigure network settings for me". Inh a case, the installation will proceed as though youse the "Let me configure my own network settings"on described below. (If you are trying to decidether to use the Jetdirect CD or the printer CD, theussion of Which CD do I use? may be helpful.)

un the installer program, insert the CD into yourmputer's CD-ROM drive. On most systems the CDwser application will start automatically. If itsn't start automatically on your system, double-click SETUP.EXE in the root directory of the CD to startOnce the browser has initialized, it will give you aice of actions -- choose Install by clicking on the topon.

en the installer starts, it lets you choose how itrates:

q Auto-configure network settings for me. This is the easy option -- the installerautomatically assigns network settings, such asIP addresses. This is probably the right optionto choose, unless you are a network administrator and need to assign specificnetwork settings.

q Let me configure my own networksettings. This is the option for advancedusers. It gives you control over the IP orNetWare parameters and other network settings that are assigned to the network printer. If you are a network administrator,this may be the right choice for you.

ce you have made this choice, the installer proceedsh its tasks, asking you for the information it needs ath point. If you chose "Auto-configure . . ." it will ask y a few questions; if you chose "Let mefigure . . ." it will ask some detailed questions aboutsetup of network addressing.

nter drivers

ome point late in the installation, the installerds to have the printer driver to complete theallation. So at that point the installer may ask youre to find the driver. Knowing where to find theer is usually the trickiest part of the installation.

hnically speaking, what you need is a driver thatalls using a .INF information file (rather than

alling by running a .EXE file) There are severalrnatives for finding this driver and its .INF file:
http://-/?-http://-/?-


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q In many cases this is the same driver that isused for a direct (non-networked) printerconnection, and you can probably find thedriver on the CD that came with the printer.(In fact, some printers come with the network installer program on the printer CD. If yourprinter is one of these, the simplest way toinstall your network printer is to run theinstaller from the printer CD instead of fromthe HP Jetdirect CD, since the installer knows

where to find the driver on the printer CD. For

a list of these printers, click on this button:.)

q If you want to make sure of having the latestdriver for your printer, you can download itfrom the Web. If your printer is an HP printerand you are running the installer in the"Autoconfigure network settings for me" mode,

you can select the option to download a driverautomatically from the Internet. The installer

will search the HP support site for a driver for your printer and, if it finds one, willautomatically download it and install it for you.

If you don't select the option to download adriver automatically from the Internet, you candownload one manually before you run theinstaller. The HP support site athttp://www.hp.com/cposupport/software.html has current drivers for most HP printers.

q You may be able to find the driver on youroperating system disc. If the operating systemis more recent than the printer, it probably includes a driver for that printer.

q If you previously had a direct connection from your computer to the same printer, or a

network connection to another printer of thesame model, the network printer installer may be able to use the driver that is already on yourcomputer.

installer software takes the driver location youcify, finds the driver, and installs it in your system.

ce the installer has finished, you are ready forwork printing from your computer.

End

en installing the network printing software, somers are unsure when the installation is complete.en the network printer is installed on your

mputer and you can print to it, the installation ismplete.

nfusion sometimes arises in the situation when youe two CDs -- a printer CD and the HP Jetdirect CD --you have just finished the installation from theter CD. It is common to wonder whether youuld run the installer on the Jetdirect CD as well. You't need to. Once your network printer prints

cessfully, you're done with the installation on thatmputer. (Of course, if you are installing the network
http://www.hp.com/cposupport/software.htmlhttp://www.hp.com/cposupport/software.html


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ter software for peer-to-peer printing from severalmputers, you will need to run the installer from eachmputer.)


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STALLING A NETWORK PRINTER TAIL

inters that include the network installer

any newer HP printers (January 2000 or later), including multifunction peripherals (MFPs) and All-in-One devices,lude network installation software on the printer CD. If your printer is in the list below, use the printer CD fortallation.

HP LaserJet 1200HP LaserJet 1220HP LaserJet 2200HP LaserJet 3300 seriesHP LaserJet 4100 seriesHP LaserJet 9000HP LaserJet 9000MFPHP Business Inkjet 2280HP Color Inkjet cp1160

HP Deskjet 5550HP Officejet D series

your printer is not identified above, or you cannot locate your printers CD, you should:

q First, locate your printer's driver. (The summary on the preceding page should help you.)q Then, run the installer from the HP Jetdirect CD.

te that if you use the HP Jetdirect CD for MFP or All-in-One devices, some features other than printing (such asnning and faxing) may not be accessible. Use the printer CD to get all features.

te: An HP Web Jetadmin CD-ROM may also be included with selected HP JetDirect products. HP Web Jetadmin is ature-rich printer management tool. However, it is not required for network printer installation.


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End of Network Basics tutorial


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Tips on Getting Started

Background

Installing a network printer is quite straightforward:

q First, you set up your hardware. This involves setting up your printer, and then setting up a printserver to connect the printer to your network.

q Then, you run the network printing software to install the printer on your computer.

If you have purchased your printer and print server separately, you probably have two sets of documentation and two installation CDs -- which do you use? The section below on Which CD do I use? should help you get started in the right place.

In addition, sometimes it's not immediately apparent where to find the printer driver that the installerneeds. The section below on Where do I find the printer driver? provides some useful pointers.

Finally, the section below on When do I stop? answers questions about when the installation process iscomplete and whether, if you have two CDs, you need to use both of them.

If you would like a brief overview of what networks and network printing are about, along with someadditional detail on the installation process, click here for The Network Basics Tutorial .

Which CD do I use?

If you have both a printer CD and the Jetdirect CD, the steps below will help you decide which one to use.

Step 1: Is the print server's network connection wireless or wired?

q Wireless: Go to step 4.q Wired: Go to step 2.

Step 2: Is the printer on the following list?

HP LaserJet 1200HP LaserJet 1220
http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-


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HP LaserJet 2200HP LaserJet 3300 seriesHP LaserJet 4100 seriesHP LaserJet 9000HP LaserJet 9000MFPHP Business Inkjet 2280HP Color Inkjet cp1160

HP Deskjet 5550HP Officejet D series

q No: Go to step 3.q Yes: Use the printer CD. (It knows where to find the printer driver.) When prompted, select the

network connection option.

Step 3: Is the printer an MFP (multifunction printer) or an Officejet All-in-One printer?

q No: Go to step 4.q Yes:

Use the printer CD to install the printer as if it were connected directly to your computer;this will install the printer driver on your computer. (You don't need to make any physicalconnection with a printer cable; just specify "parallel" when asked for the port.) Then use theJetdirect CD to install the printer as a network printer. (This will use the printer driver that you

just installed on the computer, and will set up the print path to the printer via the network.)

Note: Only the printing function will be available over the network. Other functions, such asscanning and faxing, will not be available over the network.

Step 4: For other HP printers or non-HP printers:

Use the Jetdirect CD to install the printer on your network. (You will need to know where your printerdriver is located. See Where do I find the printer driver? for more information.)

Note: An HP Web Jetadmin CD-ROM may also be included with selected HP Jetdirect products. HP WebJetadmin is a feature-rich printer management tool. However, it is not required for network printerinstallation.

Where do I find the printer driver?

At some point late in the installation, the installer software needs to have the printer driver to completethe installation. So at that point the installer may ask you where to find the driver. Knowing where to findthe driver is usually the most subtle part of the installation.

If you are running the installer from your printer CD, the installer generally knows right where to look forthe driver -- on the CD. If you are running the installer from the Jetdirect CD, the installer will probably need you to tell it where the driver is. Here are a few places you can look:
http://-/?-http://-/?-


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q The best source of a driver for your printer is the Web, because that gives you the latest driver.(The drawback of getting your driver from the Web is that some drivers are quite large, and may take several minutes to download at modem speeds. We think it's worth spending the time.) TheHP support site at http://www.hp.com/go/get_software has current drivers for most HPprinters.

If your printer is an HP printer and you are running the installer from the HP Jetdirect CD in the Autoconfigure network settings for me mode, you can select the option to download a driverautomatically from the Internet. The installer will search the HP support site for a driver for yourprinter and, if it finds one, will automatically download it and install it for you. If you don't selectthe option to download a driver automatically from the Internet, you can download one manually

before you run the installer.

q In many cases the driver is the same one that is used for a direct (non-networked) printerconnection, and you can probably find the driver on the CD that came with the printer.

In technical terms, what you need is a driver that installs using a .INF information file (ratherthan installing by running a .EXE file). Make sure that your driver files include the .INF file. (If

you can't find the printer's .INF file, you may have to download the driver from the Web.)

q You may be able to find the driver on your operating system disc. If the operating system is morerecent than the printer, it probably includes a driver for that printer.

q If you previously had a direct connection from your computer to the same printer, or a network connection to another printer of the same model, the network printer installer may be able to usethe driver that is already on your computer.

The installer software takes the driver location you specify, finds the driver, and installs it in your system.

When do I stop?

Essentially, you are finished with the installation process when you have a network printer installed on your computer and you can print to it. That's usually when the test page prints successfully.

If you have two CDs -- a printer CD and the HP Jetdirect CD -- and you have just run the installer fromthe printer CD, it's common to wonder whether you should be running the installer on the Jetdirect CD as

well. ("After all, that second CD must be there for a reason. Maybe I should run that installer, too, just to be sure. . . .") You don't need to do that. Once your network printer prints successfully, you're done. (Weput the installer on the Jetdirect CD for situations where you can't find your printer CD, or where theprinter CD's installer doesn't deal with network printers. If your printer CD does handle network printers,

just run that installer and stop when it's done.)
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Installing the print server

for HP Jetdirect 175x external print server/Internet connector for USBand HP Jetdirect 310x external print server/Internet connector for USB

Overview of installation

1. Install hardware

Summary: To connect the printer to the network using the 175x or 310x print server, you will:

q connect the print server to the network with a network cable,q

connect the print server to the printer with the included USB cable,q plug in the power adapter, andq print a configuration (self-test) page.

Use the instructions at either of the following locations:

q The printed Startup Guide poster that is supplied with the print server.q On this web page belowthe detailed instructions .

2. Install software

q For the basic procedure to set up each Windows (95, 98, 2000, XP, ME, NT 4.0) computerfor printing on the networked printer:

This default procedure involves installing printer drivers and other software and configuringnetwork parameters. You will use the installation software on either the CD-ROM supplied with

your printer or on the Jetdirect CD-ROM supplied with your print server, depending on yourprinter model.Link here to the instructions .

And for more details see www.hp.com/support/network-printer-CD .

q For the LPR/LPD (Line Printer Daemon) alternative printing method:See the LPD topic in the HP Jetdirect Administrators Guide.

q For Macintosh setup (MacOS 8.6 or later), read the Jetdirect CD-ROM on a Macintosh system,select the file Network Printing.htm , and follow the instructions for setting up network printing.
http://-/?-http://www.hp.com/support/network-printer-CDhttp://c%7C/Bottlecap_Structure_26--TestMerge/DOCS/EN/59904679.PDFhttp://c%7C/Bottlecap_Structure_26--TestMerge/DOCS/EN/59904679.PDFhttp://www.hp.com/support/network-printer-CDhttp://-/?-


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Steps to install the print server hardware

1. Attach the print server to a 10Base-T (Ethernet) or 100Base-TX (Fast Ethernet) local areanetwork by plugging a network cable into the RJ-45 connector on the rear end of the print server.

2. Attach the print server to the printer by plugging the Universal Serial Bus (USB) cableshipped with the print serverinto the USB connector on the front end of the print server and into theUSB connector on the printer.

r Caution! Unsupported USB Devices:

s HP 4135A Jetdirect Connectivity Cards any USB hubs any USB-to-parallel converters any USB cable extender


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3. Plug the DC power cord from the power moduleshipped with the print serverinto the powerconnector on the rear end of the print server . Plug the power module into a power outlet.

r Caution! Do not use the power module shipped with your print server with any other products!

4. Verify the print servers LEDs:

r The 10 or 100 LED on the rear end of the print server lights green to indicate theconnection speed.

r The power/status LED on the top front begins blinking and within 15 seconds is solidgreen, to indicate the server passed its self test.


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r A solid green USB LED on the top front indicates a good USB-II connection, asillustrated above.

If your LEDs are not solid green, see interpreting the LEDs and diagnosing problems

5. Verify the connection with the printer by printing a configuration (test) page:

Briefly press and release the test button on the rear end of the print server. The page shouldsoon emerge from the attached printer.

Interpreting the configuration page and diagnosing problems

If the page does not appear on the printer, or if it is unreadable, go to this Troubleshooting page ,and then return to this Users Guide to continue with the installation.


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Interpreting the lights on the print server


q Power/Status lightq 10 or 100 Link lights

q USB light

Power/Status Light

Light Behavior Description

Off Print server is not receiving power.

On solid green Print server is on and ready.

Blinking slowly (green) Print server receiving power but not ready; self-test may still be inprocess.Or, no network connection; check the 10 and 100 Link lights .

Blinking slowly (amber) Fault occurred during self-test or operation. Contact HP .

Blinking quickly (green) Print server is processing the configuration page .

Flickering irregularly (green) Indicator of network activity.
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10 or 100 Link Lights

Light Behavior Description

Off No network connection.

On solid green Network connection is established at 10 Mb/s or at 100Mb/s.

USB Light

LightBehavior

Description

Off USB is not operational. This is OK before the print server finishes starting up. After startup completes, this could indicate a faulty print server.

On solid green USB is enabled and ready for use. This begins before the USB cable is connected.

Blinking(green)

Software fault occurred for the firmware. There is a valid USB device andconnections, but the device is not supported. Make sure the attached device is aprinter.


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Blinking(amber)

Might be a hardware fault (for example, a short-circuit, faulty cable, or a printerdrawing too much power).

To verify, disconnect the USB cable at the print server. Switch on the printer if it isoff. Power cycle the print server (unplug it and plug it back in). Then reconnect theUSB cable. If the USB light is now green and steady, then no problem remains.

Otherwise, if the USB light is still blinking amber, then there may be a faulty component. Try these steps to determine which component might be causing theproblem:

q Detach the USB cable and power cycle the print server (unplug it and plugit back in). If the USB LED is green and steady, then the print server isOK. If it is blinking amber, then the print server is faulty.

q Try reconnecting the USB cable to the print server only, and power cyclethe print server (unplug it and plug it back in). If the USB LED is greenand steady, then the cable is also OK. If it is blinking amber, then thecable may be faulty.

q Power cycle the printer and reconnect the USB cable to the printer. If theUSB LED is green and steady, then the printer is also OK. If it is blinkingamber, then the printer may be faulty.



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Interpreting the configuration page


The configuration page (also called a self-test page or configuration plot) for a print server displaysmessages, network statistics, and status for the print server. To print a configuration page, press the test

button on the print server. (For trouble, click here .)

An HP Jetdirect configuration page can also be viewed over the network from a management utility (suchas HP Web Jetadmin), or by accessing the embedded web server on the HP Jetdirect print server.

Below is a sample for the 310x print server. The page for the 175x is similar; a few sections do not apply.

q For a general description of a section, just click on any section of the configuration page below.q For a specific description of each entry on your page, see the HP Jetdirect Administrators Guide.

Find the HP Jetdirect Configuration Page topic in its contents panel.
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General Jetdirect Information

Provides general print server status and identification information.

USB Port Information


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Provides the USB printer class descriptors for the device connected to the port.

Security Settings

Provides the current values for various security and access control parameters for the print server.

Network Statistics

Provides the current values for various network parameters monitored by the print server.

TCP/IP Protocol Information

Provides the current status and parameter values for the TCP/IP network protocols.

IPX/SPX Protocol Information

Provides the current status and parameter values for the IPX/SPX network protocols.

Novell/NetWare Protocol Information

Provides the current status and parameter values for the Novell NetWare network protocol. This sectionappears only for the 310x.

AppleTalk Protocol Information

Provides the current status and parameter values for the AppleTalk network protocols.

DLC/LLC Protocol Information

Provides the current status and parameter values for the DLC/LLC network protocol. This section appearsonly for the 310x.



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Resetting print server to factory defaults (coldreset)


Once you configure the HP print server, the configuration settings are retained in memory unless youmanually reset them to factory defaults.

To reset the print server configuration to factory defaults, follow these steps:

1. Unplug the power module from the back of the print server.

2. While holding down the test button on the back of the print server, plug the power module

back into the print server and continue to hold down the test button button for about fiveseconds. Any user-configured settings will be erased.

When the procedure is done, the print server responds exactly like it was fresh from the factory.

2000, 2001 Hewlett-Packard Company


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Configuring and managing the print server onyour network


This section introduces the tools you can use to configure and manage your print server, and theprotocols you can set up.

q Basic configuration , as part of the installation processq Changing and managing the configurationq List of protocols for printing and managingq Some useful techniques:

r Printing a configuration pager Setting a new IP addressr Resetting to factory-default settings

Easiest basic configuration

q Set up each Macintosh running MacOS (8.6 or later). Read the Jetdirect CD-ROM on aMacintosh system, select the file Network Printing.htm , and follow the instructions forsetting up network printing.

q Set up each Windows computer for printing on the networked printer by using the HP Install Network Printer Wizard .

This basic procedure involves installing printer drivers and other software, configuring network parameters, and setting up the print path. You will use the installation software on either the CD-ROM supplied with your printer or on the HP Jetdirect CD-ROM supplied with your print server,depending on your printer model. This is explained in the software instructions on your Quick

Start Guide postersupplied with your print serveror seehttp://www.hp.com/support/network-printer-CD .

To use the wizard to install the networked printer on this computer, return to the initial screenfor this CD, select the [Install] button, and follow the instructions there. Help is included. When

finished there, this computer is ready to use the printer.

After using the wizard, you can use the additional tools listed below to make configurationchanges and additions and to monitor the printer.

Note: Making network address changes might break the print path set up by the wizard.
http://-/?-http://-/?-http://-/?-http://www.hp.com/support/network-printer-CDhttp://www.hp.com/support/network-printer-CDhttp://-/?-http://-/?-http://-/?-


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Reference for changing and managing configuration

Your comprehensive reference is the HP Jetdirect Administrators Guide. You will find the followingamong the topics listed in its contents panel:

q Security featuresq LPD printingq FTP printingq Other software tools (for a variety of operating environments)

q Embedded web server:

Each Jetdirect print server contains an embedded web server, a tool for configuring andmanaging the print server. This acts like a small web site that allows you to configure variousparameters of the print server, such as an IP or IPX address. In addition, a simple network scanning facility, sometimes called Web Scan, is available through the embedded web server if

your print server is attached to a supported MFP (multifunction peripheral) or All-in-One device.Refer to the section in the Jetdirect Administrators Guide on the embedded web server.

You use your standard web browser for access to the embedded web servers functions. Open your browser and enter the print servers IP address as the URL. (Most browsers will take asimple IP address; if yours doesnt, insert http:// before the IP address.) If you dont know

your print servers IP address, print a configuration page the IP address will be listed in theTCP/IP section.

The embedded web servers screens should be reasonably self-explanatory, and a littleexploration will probably show you what you need to know. (For full details, refer to the Jetdirect

Administrators Guide .) All entries show the current values of the print servers parameters, and you can change those values by entering new ones (if your network administrator has allowed fullaccess to them). Note that if you change the print servers IP address, you will lose the connectionto the print server. You can reconnect by pointing your browser at the new IP address.

Protocols

The following protocols, and protocol-specific configurations and tools, are supported by the print server.Use the HP Jetdirect Administrators Guide as your reference for protocols.

q TCP/IP:

r DHCP: a tool for autoconfigurationr BOOTP: a tool for autoconfigurationr TFTP: a tool for extended autoconfigurationr RARP: a tool on some systems for configuring an IP addressr Telnet: a tool for configuration and monitoring the print server
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r Moving the print server to another IP network q LPD (line printer daemon) printingq FTP printing [for 310x only, not for 175x]q IPP printing [for 310x only, not for 175x]q IPX/SPX (In most cases, parameters do not need to be set on the print server.)

Note: The print server supports both IPX/SPX direct mode (peer-to-peer) and [for 310x only,not for 175x] IPX/SPX in client/server mode with Novell NetWare servers.

q DLC/LLC: [for 310x only, not for 175x] Can be enabled or disabled; otherwise there are noparameters to set on the Jetdirect module.

q AppleTalk: Printer Name and Printer Zone parameters can be set up using the HP LaserJetUtility for MacOS.

q SNMP: (Simple Network Management Protocol) used with your configuration andmanagement tools. The HP-Jetdirect-specific MIB (Management Information Base) is MIB-IIcompliant; it is available upon request to HP support .



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Some Useful Techniques


q Printing a configuration pageq Setting a new IP addressq Resetting to factory-default settings

Printing a configuration page:

Briefly press and release the test button on the rear end of the print server. The page should soonemerge from the attached printer.

Interpreting the configuration page and diagnosing problems

Setting a new IP address:

The procedure depends on whether you are changing the address to one on the same network or onanother network (and need to ensure the address doesnt conflict on the new network).

q If you are changing to an address on the same IP network:
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1. Open your browser and enter the print servers current IP address as the URL. (You may need to precede it with http:// ). If you dont know the current IP address, find it by printing a configuration page .

2. Click on the Networking tab in the page that then appears in the browser.3. On the Networking page, make sure that TCP/IP is selected.4. Set the IP Configuration Method to Manual .5. Enter the new IP address the the IP Address box.

6. Since you will lose your connection to the embedded web server when you change theaddress, you can re-establish the connection by entering the new IP address in your

browsers URL field.

q If you are moving the print server to another IP network:

1. First, do one of the following:s Change the IP address to one usable on the new network: ( How to set the IP

address .) Verify the Subnet Mask and Default Gateway are usable with the new network, or fix them.

s Erase the current IP address and configure another address after you areinstalled on the new network. ( How to set the IP address .) Verify the SubnetMask and Default Gateway are usable with the new address, or fix them.

2. Then reset the print server to factory defaults.3. Finally, do one of the following:

s If the print server was configured using BOOTP or DHCP, edit the appropriatesystem files with updated settings. If the current BOOTP server is not reachable,

you may need to locate and configure a different BOOTP server.s If the IP address and other parameters were manually set, then manually

reconfigure them. ( How to set the IP address .) Verify the Subnet Mask andDefault Gateway .

Performing a cold reset (to factory defaults):

Once you configure the print server, the configuration settings are retained in memory unless youmanually reset them to factory defaults, as follows:

1. Unplug the power module from the back of the print server.

2. While holding down the test button on the back of the print server, plug the power module

back into the print server and continue to hold down the test button button for about fiveseconds. Any user-configured settings will be erased.

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Troubleshooting Overview


The questions below will help you troubleshoot your print server quickly. Just answer each question inturn. For each question:

q If your answer is Yes, go on to the next question.q If your answer is No, there is a problem. Click on the No button for a procedure to solve the

problem. After you've solved the problem, the troubleshooting procedure may bring you back tothis page.

q If you're not sure of the answer, or if you don't understand the question, click on the ??? buttonfor more detailed information about the question.

At the bottom of this page are links to some additional topics related to troubleshooting the print server.

If you wish to change an answer, you can click on this Reset button to return thepage to its original state. (The Reset button stays inactive until you have clickedon at least one No or ??? button.)

Please answer the questions below in the order listed.

Is your printer ON and ONLINE?If Yes , continue with the nextquestion.

Is your print servers USB light ON (solidgreen)?

If Yes , continue with the nextquestion.

Is your print servers Power/Status light ONgreeneither solidly on or flickeringirregularly?


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Is one of the print servers 10/100 link lights ON(solid green)?


Can you print a Jetdirect configuration page?

Related topics:



Resetting the print server to factory defaults (cold reset)



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ON and ONLINE?


The first step in troubleshooting your print server is to make sure that the attached printer is ready toreceive a print job from the print server. To do this, you check the printer's lights or control panel to see

whether it is ON and ONLINE.

If your printers power is switched on and the printer is ready to print , click on the Yes button below to return to the Troubleshooting Overview page and continue with the next step in thetroubleshooting procedure.

If the printer is not ready to print, or if you are not sure what to look for , click on the No

button below to start evaluating the printer.



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Is your printer ON and ONLINE?


Check the following items to make sure that your printer is online and ready to print.

q Is the printer plugged in and switched on? Make sure that the printer is plugged in andswitched on. If your printer has a front panel display, it should not be blank. If you have checkedthese items and the printer still shows no sign of being on, you may have a defective power cable,power source, or printer.

q Is the printer online? The ONLINE light should be lit. If it is not, press the appropriate key (such as ON LINE or GO) to place the printer online. If your printer has a front panel display,check that is says Online or Ready.

q Is the FORM FEED light on? If your printer has a FORM FEED light and it is on, it may indicate that a print job is waiting to be printed. Take the printer offline (if necessary), press theFORM FEED key, and then put the printer back online. If a print job starts (or continues) toprint, wait for it to complete.

After looking through the list above and making any necessary changes, is your printeronline now?



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Does your printer have a control panel display?


Is there a display panel on the front of your printer that provides messages about the printers status?



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Check your printer manual.


There appears to be a printer error. Please refer to your printer manual for further information on how tocorrect the error, or for information on how to contact Hewlett-Packard technical support if you can'tcorrect the error. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)

After you have resolved the printer error, if you still have problems connecting the printer to the network you can restart this troubleshooting utility. Click on the button below to return to the beginning of troubleshooting for the print server.



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Does the control panel display on your printershow an error message?




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There appears to be a printer error. If the printer is still not online and does not show an error messageon the control panel display, please refer to your printer manual for further information on how tocorrect the error, or for information on how to contact Hewlett-Packard technical support if you can'tcorrect the error. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)




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Please refer to your printer manual for further information on what the error means and how to correctit. (Note that your printer manual may be either printed on paper or stored electronically on a CD-ROM.)




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USB OK? (USB light ON solid green?)


The print server connects to its printer via a USB cable. If the USB connection is working correctly, theUSB light on the print server will be ON solid green (bright green in color and glowing continuously, not

blinking). If the USB connection is not working correctly, the USB light may be off, blinking green, or blinking amber.

If your print servers USB light is ON solid green , click on the Yes button below to return tothe Troubleshooting Overview page and continue with the next step in the troubleshooting procedure.

If your print servers USB light is not ON solid green, or if you are not sure what to look for , click on the No button below to start evaluating the USB connection. Clicking the No button will also

give you information on where to find the USB light, what it looks like, and what the correct USBcable looks like.

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Is the USB light ON solid green?


USB portUSB light

Check the USB light on your print server. It should be ON solid green (bright green in color andglowing continuously, not blinking). If it is not ON solid green, please follow the troubleshooting steps

below.

1. Make sure that you have a USB cable connected between your printer and the USB port on theprint server. It should be a standard USB A-to-B cable, like this:

to print server to printer

Note that the print server does not support parallel-to-USB converters (for connecting a parallelprinter to a USB host) -- it works with USB printers only. Make sure that the cable is connectedfirmly to both the printer and the print server.


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2. Check that both the printer and the print server are powered on.

After checking the items above and making any necessary changes, is the USB lightnow ON solid green?

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USB light OFF


If the USB light is OFF, it means that the print servers USB connection is not operational. This is OK before the print server finishes starting up (whether or not a USB cable is attached). If the light remainsOFF after startup, then the print server may be faulty.

Please restart the print server by detaching the power cable and re-attaching it. Wait for the

power/status light to stop blinking (when the self-test finishes).

Is the USB light now ON solid green?

If yes, click on the Yes button to return to the Troubleshooting Overview page and continue with the nextstep of the troubleshooting procedure.

If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP.

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USB light blinking green


If the USB light is blinking green, it indicates that the print server has detected a good connection to a valid USB device, but the print server does not support the device. For example, this would happen if youconnected a USB digital camera to the print server.

This is not a fault, but rather an incompatibility between the print server and the connected device. Theprint server supports only USB printers (including USB multifunction printers and All-in-One devices). Itdoes not support non-printer USB devices, nor does it support USB cable extenders, USB-to-parallelconverters, or USB hubs.

Please check that your print server is connected to a USB printer. If your printer is not a USB printer, you will need to substitute a USB printer or use a different model of HP Jetdirect print server (for instance,one suitable for use with parallel printers).



If no, but you are connected to a USB printer, your print server has a problem that requires assistancefrom HP Jetdirect technical support; click on the No button for information on contacting HP.

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USB light blinking amber


If the USB light is blinking amber, there might be a hardware fault (for example, a short-circuit,faulty cable, or a printer drawing too much power).

To verify, disconnect the USB cable at the print server. Switch on the printer if it is off. Power cycle the

print server (unplug it and plug it back in). Then reconnect the USB cable. If the USB light is now green and steady, then no problem remains.

Otherwise, if the USB light is still blinking amber, then there may be a faulty component. Try thesesteps to determine which component might be causing the problem:

q Detach the USB cable and power cycle the print server (unplug it and plug it back in). If the USB

light is green and steady, then the print server is OK. If it is blinking amber, then the printserver is faulty.

q Try reconnecting the USB cable to the print server only, and power cycle the print server (unplug

it and plug it back in). If the USB light is green and steady, then the cable is also OK. If it is blinking amber, then the cable may be faulty.

q Power cycle the printer and reconnect the USB cable to the printer. If the USB light is greenand steady, then the printer is also OK. If it is blinking amber, then the printer may be faulty.



If no, you may need to replace the component indicated at fault. If the fault is with the print server or the

USB cable (provided with the print server), get assistance from HP Jetdirect technical support; click onthe No button for information on contacting HP.

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Power/Status OK?(Power/Status light ON solid green or flickeringirregularly?)


The power/status light provides information on the state of the print servers power connection and

on its physical connection to the network. If connections are working correctly, the power/status lightshould be ON, bright green in color and either glowing continuously or flickering irregularlybut not

blinking in a regular pattern. If the connections are not working correctly, the Power/Status light may beoff, regularly blinking green, or regularly blinking amber.

If your print servers power/status light is ON solid or flickering irregularly , click on the Yes button below to return to the Troubleshooting Overview page and continue with the next step in thetroubleshooting procedure.

If your print servers power/status light is blinking regularly, or if you are not sure what to look for , click on the No button below to start evaluating the status of the print server. Clicking

the No button will also give you information on where to find the power/status light, what it looks

like, and what the correct power connection looks like.

http://-/?-


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Is the Power/Status light ON greeneithersolidly on or flickering irregularly?


power/status lightpower receptacle

Check the power/status light on your print server. It should be ON, bright green in color and eitherglowing continuously or flickering irregularlybut not blinking in a regular pattern. If it is not ON solidgreen (that is, either off or regularly blinking amber or green), please follow the troubleshooting steps

below.

For all of the steps below, note that when you first apply power to a normally operating print server, the

power/status light will slowly blink green for several seconds during self-test, and then go ON solidgreen when the unit is ready for operation. When it has network traffic it flickers green, irregularly withthe traffic.

1. Check that the Jetdirect power module is plugged into a suitable power source (typically a walloutlet), and that the power connector is plugged into the print server.

Note: The power module shown below is the North American version. The plug pattern may be

different in other countries/regions of the world.

Documents

JetDirect 175x