1

J o y o f fl y i n g

2

Team Members

- Mr. M.Vijay Kumar

- Mr.Milind Garun

- Mr.RAVI

- Mr. Saubhagya &

- Divyanshu Pathak.

3

MEMORIES

4

CONTENTS

WEL COME TO JET

HISTORY

CURRENT STATUS

BOARD OF DIRECTORS

FLIGHT MANAGEMENT

CERW MANAGEMENT

DATA

SERVICES

SWOT ANALYSIS

CONCLUSION

SUGGESTION

5

•Jet Air Ways was incorporated as an air taxi operator in Apr'92

•It started domestic commercial airline operations in May'93

•It began international operations in Mar'04

•Company is listed on the BSE, 80% of the stock is controlled by Naresh Goyal

•More than 30 K employees

•It operates a fleet of 85 aircrafts over 400 daily flights to 65 destinations worldwide

•It is India's second largest airline

•In Apr'07 taken over Air Sahara for US$ 340 million in all-cash deal

•It also operates one low-cost airline is Jet Lite ( formerly Air Sahara )

•In Oct'08 Jet announced an alliance with rival Kingfisher regarding code-sharing on domestic and international flights, joint fuel management, common ground handling and utilization of crew etc

Jet so far

6

Contd....

•World's thirty second airline to introduce private First Class Suites on their Boeing 777-300ER

•In Oct'08 laid off 1900 employees-largest lay-off in the history of Indian aviation. Later on all the employees were reinstated .

•Awards & Achievements-Best Domestic Airline, India's Airlines, Service Excellence award, India's most respected co in the travel and food sector, Best Cargo airline of North Asia etc

•Market Share 30% (including Jet Lite) Jan to July'09

•Domestic Flights-280 daily and International Flights-100 daily

•24 K passengers daily across its network

•US$ 8 million average daily revenue

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. About the Founder

Naresh Goyal (57), the founder Chairman of Jet Airways.

Mr. Goyal served on the Board of Governors of the

International Air Transport Association (IATA), from 2004-

2006.

In 1991, Mr. Naresh Goyal took advantage of the opening of

the Indian economy and the enunciation of the Open Skies

Policy by the Government of India to set up Jet Airways for

the operation of scheduled air services on domestic sectors in

India

FOUNDER CHAIRPERSON

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Board Of Directors

Mr. Naresh Goyal {Founder Chairman}

Mr.Iftikar Kadri Mr.Yash Chopra

Mr.Ali Ghandour

Mr.Charles Adams

Mr.Aman Mehta

Mr.Satyam Pitroda

Mr.Javed Akhtar

Mr.Shahrukh Khan

Mr.R.P.S Oberoi

9

Jet Airways + Jet Lite 30% King Fisher Airways 29%Air India 20% Spice JetIndigo 8% Other 5%

Market Share

10

The Presentation Based on the –

1. Flight management2. Crew management But we little touch the other factors of the jet

airways.

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Q1.How many aircraft totally involved in the flight operations?Q2.What are the locations jet flights are flying?Q3.Who is taking care of preparing flight schedule on daily basis?Q4.In case of emergency situations, how the situations are handled either on account of staff are on leave or on strike.Q5.In case of change in schedule or cancellation of schedule, how the same are conveyed to the public who planned to travel at that time?

Flight Management.OUESTIONAIRE

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Q1.How many aircraft totally involved in the flight operations?

Jet Airways currently operates a fleet of 84 aircrafts, which includes 10 Boeing 777-300 ER aircraft, 9 Airbus A330-200 aircrafts, 54 classic and next generation Boeing 737-400/700/800/900 aircrafts and 11 modern ATR 72-500 turboprop aircrafts. With an average fleet age of 4.3 years, the airline has one of the youngest aircraft fleets in the world.

Jet Airways operates over 400 flights daily. It covers 44 domestic destinations. And21 international destinations in 17 nations.

Flight Management

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Aircraft In Service Orders OptionsPassengers(First/Première/Economy)

Notes

ATR 72-500 14 6 – 62 (0/0/62) All will be dry leased.

Airbus A330-200 102 5 5 220 (0/30/190)

226 (0/30/196)2 dry leased from ILFC, are sub-wet leased to Oman Air.

Boeing 737-700 13 – – 112 (0/16/96)135 (0/0/135) 7 dry leased.

Boeing 737-800 33 20 –140 (0/16/124)144 (0/24/120)175 (0/0/175)

14 dry leased.

Boeing 737-900 2 – – 160 (0/28/132)

Boeing 777-300ER 10 3 – 312 (8/30/274) 5 dry leased to Turkish Airlines

Boeing 787-8 – 10 – ??? (0/??/???) Deliveries starting 2013.

Total 84 44 5 All will be dry leased.

Fleet Seize & Info

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Q2.What are the locations Jet Flights are flying?

Jet Airways flies to 65 destinations that span the length and breadth of India and beyond, including New York (both JFK and Newark) Toronto, Brussels, London (Heathrow), Hong Kong, Singapore, Kuala Lumpur, Colombo, Bangkok, Kathmandu, Dhaka, Abu Dhabi, Kuwait, Bahrain, Muscat and Doha. The airline plans to extend its international operations to other cities in North America, Europe, Africa and Asia in phases with the introduction of additional wide-body aircraft into its fleet.

Jet Airways also operates regular flights to over forty-four key sectors, such as New Delhi to Bangalore, Mumbai to Bangalore, New Delhi to Mumbai, Bangalore to New Delhi, Mumbai to Goa, and Delhi to Goa.

Flight Management

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DOMESTIC DESTINATIONS

s.no AIRPORT s.no AIRPORT

01 AGARTALA 13 JAMMU

02 AHEMDABAD 14 JAMSHEDPUR

03 AMRITSAR 15 KHANDALA

04 BARODARA 16 KOLAPUR

05 BHAVNAGAR 17 KOZHIKODE

06 BHUJ 18 LEH

07 CHENNAI 19 MADURAI

08 DELHI 20 MUMBAI

09 GOA 21 PATNA

10 GWALIOR 22 PUNE

11 HYDERABAD 23 RAJKOT

12 INDORE 24 SILCHAR

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S.NO AIRPORT S.N0 AIRPORT

25 SRINAGAR 38 IMPHAL

25 TIRUHIRAPALLY 39 JAIPUR

26 TRIVENDURAM 40 JAMNAGAR

27 VARODARA 41 JODHPUR

28 VARANASI 42 KOCHI

29 AIZWAL 43 KOLKATA

30 AURANGABAD 44 KULU

31 BANGLORE 45 KARELI

32 BHUBNESHWAR 46 LUCKNOW

33 BANGLORE 47 MANGLORE

34 BHUBNESHWAR 48 NAGPUR

35 CHANDIGARH 49 RANCHI

36 GUWAHATI 50 SHIMLA

37 HUBLI 51 VIJAYWADAetc

Contd..

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INTERNATIONAL DESTINATIONS

AIRPORT AIRPORT AIRPORT

.Brussels Kuwait 17.Riyadh / Jeddah

Bangkok HKongong Dammam

Dhaka Dubai .Bahrain

Doha 14.London Heathrow

1.Abu Dhabi

12.Kuala Lumpur 5.Muscat Colombo

16.New York / Newark Toronto

Kathmandu 8.Singapore

Etc..

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PlaceVarious Destinations in India

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Year ended

Passengers

% Increase/Decrease(in PAX)

RPK Cargo carried(in tons)

% Increase/Decrease(in Cargo)

Aircraft Flown(Block Hours)

Passenger seat factor (%)

April-05 to March-06

9,115,459 - 7,875 105,173 - 165,729 73.7%

April-06 to March-07

9,900,970 ▲8.62% 8,538 117,946 ▲12.14% 190,911 70.2%

April-07 to March-08

9,786,980 ▼1.15% 8,565 114,240 ▼3.14% 194,916 70.9%

April-08 to March-09

7,972,757 ▼18.54% 6,884 85,046 ▼25.55% 181,232 66.9%

Jet Airways Domestic Operations Statistics

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PlaceVarious Destinations in World

21

Year ended

Passengers

% Increase/Decrease(in PAX)

RPK Cargo carried(in tons)

% Increase/Decrease(in Cargo)

Aircraft Flown(Block Hours)

Passenger seat factor (%)

April-05 to March-06

441,142 - 1,701 10,724 - 17,857 65.0%

April-06 to March-07

825,904 ▲87.22% 3,770 23,846 ▲122.36% 36,238 68.0%

April-07 to March-08

1,641,930 ▲98.80% 8,350 51,517 ▲116.04

% 72,598 67.5%

April-08 to March-09

3,107,278 ▲89.25% 14,559 96,386 ▲87.10% 131,775 68.2%

Jet Airways International Operations Statistics

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Q3.Who is taking care of preparing flight schedules on daily basis?

Flight scheduling involves many departments together like engineering for the updating of the aircraft, meteorology for the weather forecast for daily operations, revenue department, dispatch & various other higher officials as well.

Flight Management

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Flight Management

Q4.In case of emergency situations, how the situations are handled either on account of staff are on leave or on strike?

In these situations the company totally depends upon the decision of the higher officials or the decision makers. Whereas the company needs to console the passengers for the same as well.

Sometimes in these emergency situations we need to cancel various flights due to the non-availability of the crew for operations.

Sometimes they delay some flights also.

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Q5.In case of change in schedule or cancellation of schedule, how the same are conveyed to the public who planned to travel at that time?

If there is any delay or change in schedule of flight then the same is informed to the passengers through auto-generated SMS & IVR calls. And the call centre informs the booking agents about the same as soon as they get updated from the Operation Control Centre.

Flight Management

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Crew Management

Q1.Who all are the staff involved in daily flight operation and what is their role?

There are various departments which are directly & indirectly involved in daily flight operations. For example Airport Operations & Customer Services is responsible for boarding & all commercial activities in the airport, Captains, Cabin Crew , etc are directly involved in daily operation.

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Crew Management

Q2.Who is in charge of preparing the schedule on daily basis?

The Crew Scheduler is the one who is totally responsible for the scheduling in a daily basis. However there is a Crew Planner who plans the schedule on a monthly basis.

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DATAS AND FACTS

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PASSANGER GROWTH

29

30

84.4

0.2 6.8

1.57.1

Total Operating Revenue 2008-09

Passenger RevenuesRevenues from Excess Baggage & CourierRevenues from CargoOther RevenuesNon-Operating Revenues

34.5

65.5

Total Operating Revenue 2008-09

International OperationsDomestic Operations

33

10

1258

6

26

Total Expenditure 2008-09Fuel

Selling & Distribution

Payroll

Interest

Depreciation

Aircraft Lease Rentals

Other Operating Expenses

REVENUE & EXPENDITURE

31

30

20

32

10

8

Ticket Booking - FY'09

Online DirectOnline Travel AgentsTravel AgentsCall CentreAirline Ticket Office

27

1540

10

8

Ticket Booking - FY'08

Online DirectOnline Travel AgentsTravel AgentsCall CentreAirline Ticket Office

TICKETING STATUS

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SERVICES

33

Check in Options

Airport Lounges

Bus services

Cuisines

Entertainment

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Product and Services

Jet Mobile

Jet Kid

Jet Escape

Jet Mall

Jet Boutique

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FRAME DIAGRAM OF FLIGHT SERVICE

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Offers - offering free ticketCompanion Free Offer, One Fare, Concessional fares, Jet Privilege OffersJet Airways Citibank Credit Cards, Corporate Deal OffersSpecials, Camp Rock contest, Festival specials, Student specials, Surprises etc.

Advertising and Branding

HoardingsBrand AmbassadorsSponsorshipsEvent Organization

Promotion

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Core -Transport

Information

Consultation

Order Taking

Hospitality

Safe Keeping

Exceptions

Billing

Payment

Flower of Services

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Competitive Pressure

• Low cost Carriers changing the game

Serv

ice

Price

H

L

L H

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Airline Partners - Air France, American Airlines, ANA, Austrian Airlines, Brussels Airlines, Cathay Pacific, Dragonair, Etihad Airways, Gulf Air, JetLite, KLM, Lufthansa, Northwest Airlines , Qantas, South African Airways, SWISS, United Airlines and Virgin Atlantic.Code Share Partners - Air Canada, All Nippon Airways, American Airways, Brussels Airlines, Etihad Airways and QantasCo-Brand Cards - CitiBankConversion Partners - BarclayCard, CitiBank, Deutsche Bank AG, HDFC Bank, HSBC, ICICI Bank, SBI Card & Tata CardsCar Rental Partners - Avis, HertzHotel Partners - Global Hotel Alliance, Hilton Family Hotels, Hyatt Hotels & Resorts, InterContinental Hotel Groups, ITC etc.Lifestyle Partners - Globus and Golf Fee Card InternationalPublishing Partners - Fortune, The Economist and TIMERetail Partners - Ferns n PetalsTelecommunication - Matrix Cellular Services

PARTNERS

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Significant Awards and Accolades "NDTV Profit Business Leadership Award for Aviation" - awarded to Jet

Airways by NDTV. "Brand Leadership Award" - in the service and hospitality segment against several

acclaimed hotels, leading banks and other airlines. Economic Times Avaya Award 2006 for Excellence in “Customer

Responsiveness” - The prestigious Award is Presented by the highly acclaimed Business Daily, Economic Times.

"'s No. 1 Airline in customer satisfaction" - Business World "Rated amongst 's most respected companies" - RaBusiness World ted amongst India’s 25 Innovative Companies - Survey conducted by

Planman Media “The Best Airline” and “’s Favourite Carrier” - In a Survey conducted by IMB

for The Times Of India. “Best Domestic Airline for Excellent Services and Cuisine” - Pacific Area

Travel Writers Association (PATWA) the biggest travel writers’ organisation, representing members from 70 countries across the globe, that conducts independent annual surveys across various industries related with Travel and Tourism in order to select the best in each category.

“

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Service Excellence for a New Airline” - Skytrax, a based specialist global air transport advisor

“Ranked Third in the survey on India’s Most Successful Brand launch of 2005” - under the Brand Derby Survey conducted by India’s leading business daily - Business Standard.

“Buzziest Brands of 2005” - Ranked amongst the Top Ten buzziest brands of 2005 & 2006 across product categories, in the survey conducted by agencyfaqs.com and Brand Reporter.

Best Airline of the Year” - Centre for Asia Pacific Aviation (CAPA) Award in the Asia-Pacific and region.

Rated amongst Top Ten Internet Advertisers - Yahoo Rated amongst the top ten in the Best Television Commercial

Jingles - NDTV

Contd..

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Evaluation of competition

In a short span of 2 years its market share has become 27% including Air Deccan

Personal in-flight entertainment in every seat It was awarded the ‘Best New Airline Of the Year’ award

Already have training academy

Jet Airways has its market share 25% including Air Sahara

Average entertainment services

Jet Airways won Double Honour Travel Trade Gazette Travel award

They are plan to start training academy

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StrengthsMarket driverExperience exceeding 14 year Only highly experienced private airline with international operationMarket leaderLargest fleet size

WeaknessesLoosing domestic market shareOld fleet with average age around 4.79 yearsScope for improvement in

in-flight service Weak brand promotion

OpportunitiesUntapped air cargo marketScope in international service and tourism

ThreatsStrong competitorsFuel price hikeOverseas market competition

SWOT Analysis

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Conclusion

After doing a study of this project representing on Jet Airways, I have come to a conclusion that Jet Airways is one of the largest and most widespread airlines of the country providing its services not only in India as well as outside India also. It has alliance with many other airlines in this sector.

.

Jet Airways offers world class services to the customer at a nominal rate. The national carrier takes immense pride in having successfully played a pivotal role in making various facets of India popular with the people of the world and acting as the country’s cultural ambassador. The airline uses the services of one of the advanced plans been operated in the world

To sum up I would like to say that Jet Airways is serving its customer in an appreciated way and going to be in the list of best services providers in coming years

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Suggestions

•In this extremely competitive environment suggestions are extreme importance. Jet Airways with rich Human Resource should look forward to such suggestion and reward individual whose suggestion were actually beneficial for the organization

•Jet Airways can increase Late bird / Night bird flights between metros

•Jet Airways should schedule more number of flights to and from station like Delhi, Mumbai, Chennai, Collate, Bangalore as these sectors account for high payload

•Jet Airways needs to undertake aggressive Marketing

•Jet Airways should undertake customers satisfaction survey

•Jet Airways should make provisions to add up more financial benefits for its passenger•Flight status should be made available through SMS and updated regularly•New approaches should be identified and rewarded so that it serves as example for others

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ACKNOWLEDGEMENT

We would firstly like to thank Avlon Aviation Academy for providing us this opportunity.

A very special thanks to Mrs.Vandana Sehgal for giving us her moral support and technical guidance during the class and in due course of my project.

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i n d i a ' s fi n e s t i n t e r n a t i o n a l a i r l i n e