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Jes Bradshaw 1786 S. 2100 E. Salt Lake City, UT 84108 • (385) 419-6944
PROFESSIONAL EXPERIENCE Pre-Op Manager: Abra Auto Body & Glass - Salt Lake City, UT - February 2015 to Present Responsible for the distribution of damaged vehicles to body shop technicians, reviewing and updating up to 12 insurance estimates daily, auditing repair estimates for accuracy and price management, deciding the best course of action for each part of a damaged vehicle, being the liaison between body shop technicians and partnered insurance adjusters to find a mutually fair and agreed upon repair time for all repairable panels on a damaged vehicle. At the Sandy, UT location, took over the GEICO ARX account while it was on the brink of being lost. In a 4 month period, went from a 2 week probation period to “Shop of the month” for the geico management group. Estimator: B2 Perfection Auto Body - Sunnyvale, CA - September 2014 to Present Responsible for writing detailed repair estimates and selling service of myself and body shop, overseeing the repair process from beginning to completion of over 60 cars a month, keeping customers updated on status of repair and informed of changes. Worked with multiple insurance companies adapting to their specific requirements for estimate writing and supplement procedures, working towards a fair and agreeable cost with a timely repair. Worked closely with ownership developing new protocol and strategies to simplify work-flow and expedite repair processes. Led all estimators in total dollar amount of repairs completed since second month of employment, averaging over $90,000 per month gross in that time frame. Helped train 2 other new adjusters on estimate writing processes, state laws and insurance requirements. Very Familiar with CCC One and Mitchell estimating software programs. Claims-Auto Damage Field Adjuster II: Government Employee Insurance Company (GEICO) - San Jose, CA - August 2011 to August 2014
Responsible for writing repair estimates of automobiles and property lost in an accident or theft, and issuing payment for losses. Negotiated repair costs/labor hours with owners, managers, and estimators of collision repair shops to minimize expenses and still maintain high level of quality repairs. Problem solved difficult situations with extensive damages, expensive repairs, urgent customers and hostile body shops. Detail oriented investigation of accident claims; reviewing related vs non-related damages. Effectively organized schedule and drive routes to see 6-12 claims a day in a busy, densely populated geographical area. Maintained an unwavering level of honesty and integrity in an environment where special favors are constantly requested. Helped train other new adjusters on claim writing processes. Completed 10 I-Car certification classes.
Service Support Supervisor Vivint. Inc. (Formerly APX ALARM) - Provo, UT - March 2009 to April 2011
Multi tasked coaching a team of 14 reps, responding to 300+ daily emails, building and maintaining professional relationships with corporate and regional managers, while assisting in the management of 600+ full time service technician's schedules with the additional 80+ Summer offices. Corporate Trainer: Taught new hire training groups how to perform basic and advanced job functions. Developed and presented specialized training classes, increasing the efficiency of scheduling appointments company wide by over 30%. Quality Assurance Professional: Monitored 50+ call center employee phone calls, responsible for giving weekly performance reviews and training, focusing on their verbal demonstration of Advocacy, Competency, and Empathy. Company received JD Power & Associates for excellence in customer service while employed.
Owner 1800 RADIATOR OF FRESNO - Fresno, CA - May 2007 to July 2008
Warehouse/Office Manager: Inventory, parts ordering, shipping/receiving, creating effective delivery routes, customer service, warranties, inbound/outbound calls, faxes, corporate emails, hiring and firing. Outside sales: Cold call marketed 600+ small businesses/franchises. Introduced business franchise, selection of inventory and quality of services. Built and maintained professional relationships with owners/ managers. Helped company achieve $40,000 in sales in first month, and over $625,000 in sales in first year. Field Service Representative: Part of specialized corporate blitz team sent to open franchises in Long Island, NY and Salisbury, MD. Marketed 40-60 shops a day, advertising opening of new franchise.
SKILLS Exceptional oral and written communication skills, Above average Customer Service, Management, Training, Detail Oriented, Motivated, Independent, Multitasking, Sales, Leadership.
ADDITIONAL INFORMATION
VOLUNTEER EXPERIENCE: The Church of Jesus Christ of Latter Day Saints Full time Missionary/Representative: Spent 2 years in Northern New Jersey actively volunteering 11 hours a day teaching basic life skills, the importance of service, positivity and hope, being a confidont and religious guide to hundreds of people from every country, ethnicity, religion, social class, and education level.
Vivint Gives Back (Formerly APX Alarm Gives Back) Volunteered in multiple humanitarian aid projects including: Sub-4-Santa 2009 & 2010 - Donated Funds, Purchased clothes & toys for underprivileged children, wrapped presents and delivered to families. Helping build a house with the United Way- Helped with framing, digging holes for sprinklers. Salt Lake City Ronald McDonald House- Cooked and served food to the family members of burn victims who were staying at the Salt Lake Regional Medical Center. Sunset View Elementary School- Assisted the teacher of a class of 4th grade students, reading to them and listening to them read.
Mormon Helping Hands Day of service 2011 & 2012-Helped weed a portion of land on the West Valley Community College and surrounding areas in Saratoga, CA.
