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TEXAS HEALTH INFORMATION MANAGEMENT ASSOCIATION 2017
MANAGING THE GLOBAL HEALTHCAREMARKET
Jerry Jorgensen, RHIA, CCS
Vice President OperationsCoding and HIM Solutions
Slide 2
MANAGING THE GLOBAL HEALTHCARE MARKET
Healthcare’sGlobalFootprint
Germany
TurkeyIsrael Saudi
Arabia
Brazil
China
Australia
HongKong
Slide 3
UnitedStates
India(Mumbai&Aurangabad)
Philippines(Manila)
AHIMA’S GLOBAL FOOTPRINT
AHIMAmembershipismorethan103,000HIMprofessionalsAHIMAcredentialsheldbymorethan82,000professionalsinover44countriesAHIMAtestcentersin27countries
Spain
UnitedKingdom
GermanyFranceGreece
TurkeyIsrael Saudi
ArabiaPuertoRico
USVirginIsland
Brazil
ChinaSouthKorea
JapanTaiwan Guam
Mexico
SouthAfrica
Australia
HongKong
NorthernMarianaUnitedArabEmirates
ThailandSingapore
*DataavailableonAHIMA.orgasofJune5,2017
Slide 4
DECIDING FACTORS FOR GLOBAL SUPPORT
COST SAVINGSACCESS TO RESOURCESACCESS TO SERVICESTURNAROUND TIME
QUALITY
TECHNOLOGYSECURITY
OVERSIGHT &COMMUNICATION
GlobalFootprint
Slide 5
SELECTING THE RIGHT VENDOR PARTNER
WHICH VENDOR IS RIGHT FOR YOU?5KEY ELEMENTS TO CONSIDER
SUITE OF SERVICES
MANAGEMENT AND OVERSIGHT
SCALABILITYTECHNOLOGYSECURITY
Slide 6
KEY ELEMENT – SUITE OF SERVICES
IS THIS IMPORTANT TO YOU?(IT SHOULD BE…)• CHANGING RESPONSIBILITIES
• ASSIST OTHER DEPARTMENT HEADS
OTHER REVENUE CYCLE SERVICES TO CONSIDER…• FRONT-END REVENUE CYCLE• MID-STREAM REVENUE CYCLE• BACK-END REVENUE CYCLE
Slide 7
KEY ELEMENT – MANAGEMENT AND OVERSIGHT
INFRASTRUCTUREIMPLEMENTATIONSOPERATIONS
STAFF QUALIFICATIONS
WORKFLOW &DISTRIBUTION
CONTINUOUS EDUCATION
Slide 8
KEY ELEMENT - SCALABILITY
STAFF AVAILABILITYTIMEFRAME TO START
COVERAGE NEEDED
PEAKS &TROUGHSADDITION OF OTHER SERVICES
Slide 9
KEY ELEMENT - TECHNOLOGY
SAME OLE,SAME OLE?
ADVANCES IN EFFICIENCIES?
ARE REPORTS FINITE OR TRENDING?
ARE ANALYTICS AVAILABLE FOR INFORMATION?
ACCESS TO SOFTWARE
Slide 10
KEY ELEMENT - SECURITY
YOU NEED TO BE CONFIDENT AND COMFORTABLE WITHYOUR VENDOR’S SAFEGUARDS ON YOURPATIENTS’DATA!
• DUE DILIGENCE REVIEW
• EXAMINE YOUR VENDOR’S P&PS
• 3RD PARTY INDEPENDENT AUDIT?
Slide 11
RIGOROUS COMPLIANCE &SECURITY
Slide 12
SERVICE IMPLEMENTATION
&SecuritySCOPING OF SERVICES
STAFFING MODEL
ESTABLISH WORKFLOW
RAMP UP PERIOD
COMPANY CULTURE
TEST THE WATERS?
Slide 13
OVERSIGHT AND ONGOING SUPPORT
PRODUCTION AND TURNAROUND TIME
QUALITY CONTROLSTYPE,FREQUENCY,VOLUME
CONTINUOUS EDUCATIONHOW ARE TOPICS DETERMINED?WHO PROVIDES EDUCATION?WHAT IS THE FREQUENCY AND DURATION?
MANAGEMENT AND COMMUNICATION
Slide 14
WHAT IS YOUR ROLE?
NO DIFFERENT THAN ANY OTHER VENDOR RELATIONSHIP!DEPENDENT UPON YOUR ORIGINAL GOALS
EFFECTIVENESS OF YOUR VENDOR PARTNER RELATIONSHIP:DO YOU FIND YOURSELF MICRO-MANAGING?DO YOUR INTERNAL AUDIT FINDINGS DIFFER FROMVENDOR REPORTS?WHAT ARE YOUR INSTINCTS?
TRUST…BUT VERIFY.
ThankYou!
JerryJorgensen,RHIA,CCSVicePresidentOperationsCodingandHIMSolutions
310.929.4368(office)407.476.3090(mobile)[email protected]
