Jeremy Hopkins - events.lawsociety.org.uk€¦ · WTF ??? . SERVICE DELIVERY TECHNOLOGY ENABLING TECHNOLOGY EMERGING TECHNOLOGY Themes for Discussion. SERVICE DELIVERY TECHNOLOGY

Jeremy Hopkins

Legal Operations and Resourcing for Businesses

Making the most of technology

www.clerkingwell.com







Partners

Associates

Paralegals/Trainees

£££ £££


“Protecting and promoting the

interests of consumers; promoting

competition in the provision of legal

services”


THE CLIENT



https://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiIi8C505nPAhVIvhQKHRZXC1IQjRwIBw&url=http://www.robedwards.com/2013/07/bt-under-fire-for-helping-deadly-us-drone-strikes.html&psig=AFQjCNFObG4kUY_s92HklhpDPZg5jefDyQ&ust=1474313368528555


Law (“fee earning”)

Finance MarketingSales

HR IT KM

“Business support”


“The Business”

Finance Sales Marketing

HR IT R&D


“The Business”


HR IT R&D

Law


“The Business”


HR IT R&D

Law

£££ ….

WTF ???



SERVICE DELIVERY TECHNOLOGY

ENABLING TECHNOLOGY

EMERGING TECHNOLOGY

Themes for Discussion



Collaborative technology that forms part of the service delivery process

ENABLING TECHNOLOGY

Technology that enables my firm to serve its clients better

EMERGING TECHNOLOGY

Technology developments in the wider environment creating threats or opportunities to the current legal service model



Self-service tools

Data and business insight

Web-based collaboration






ENABLING TECHNOLOGY

Pricing & project management tools

Automation of processes and workflows

Remote & flexible working

Managed services

Customer insights

Knowledge sharing

Invoicing





EMERGING TECHNOLOGY

Blockchain and Smart Contracts

Big Data

AI and Automation

Online Dispute Resolution





WHAT NOW ?




Documents

Jeremy Hopkins - events.lawsociety.org.uk€¦ · WTF ??? . SERVICE DELIVERY TECHNOLOGY ENABLING TECHNOLOGY EMERGING TECHNOLOGY Themes for Discussion. SERVICE DELIVERY TECHNOLOGY