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Jennifer Taylor Christine Hostetter Morgan Gapara Program in place 1 year Goal employee retention Hired 38 employees 3 were released and 1 resigned Make people feel welcome! 2

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Tiffany Highsmith CLS Full Time Day Shift Tiffany is from Memphis, TN. Moved here from Virginia Beach. She plays, a hand drum known as Djembe. Currently working in the Chemistry laboratory Elsbeth Markie CLS - Full Time Day Shift Elsbeth adopted a boxer named Spike. She attended NCU, moved here from North Carolina. Currently working in the Hematology Laboratory Elsbeth adopted a boxer named Spike. She attended NCU, moved here from North Carolina. Currently working in the Hematology Laboratory Hailan Zhou CLS Full Time Day Shift Hailan, pronounced Hilan is from China and lived and worked in Florida for 9 years. Currently working in the Flow Cytomentry Laboratory 4

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Kahleia Pickett CLS Full Time Day Shift Kahleia lived in Beijing, China for a month. Currently working in the Chemistry Laboratory. Brent Miller Phlebotomy/Laboratory Technician Night Shift Brent makes great barbeque. Maria Lajara Phlebotomy/Laboratory Technician Night Shift Maria is a clean freak. 5

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Farah Sumcad Phlebotomy/Laboratory Technician Night Shift In the Philippines, Farah was a lead singer of a female pop band in the Optometry Department of Centro Escolar University. Kim-Sue Tudor JHU Research CLS Full Time Day Shift Kim-Sue has 2 dogs, Hailey and Milli, and 3 cats, DJ, Pesto Bella, and Mittens. Currently working in the Flow Cytomentry Laboratory. 6

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Jennifer Tray, CLS IV 8

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Overnight shift 3 CLS FTEs3 LT/PHLEB FTEs Evening Shift 0 FTEs Day Shift 1 FTE CLS 9

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Smile! You are on Customer Camera 11

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Telephone Etiquette Answer the phone in three rings. Use a pleasant and caring tone of voice. Use a three part greeting with welcoming words, your name and your work area. (Example: Good Morning. Core Laboratory. This is Laverne Farrar. How may I help you?) 12

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June 1 21, 2009 How are we doing? What can we do better? Tell us in less than 10 Minutes 24 Questions. https://gx.gallup.com/jhmg12.gx Survey Icons on computers throughout laboratory. 13

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Who is your Supervisor? Yes, we discussed the last survey results in a 2008 Staff Meeting. We have an Outstanding Team! We want a 5 {Strongly Agree} 14

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15 More detailed and easier to read (i.e. retro pay) Go green. Save paper and time. Permanent record of all pay stubs Email tells you statement is available Need Coordinator for each shifts Website: my.johnshopkins.edu Goal all of Pathology goes to electronic pay stubs

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JHU/Pathology No raises this year. Donations are down Capital Equipment Holiday JHH/Pathology Financially stable doing well New building delayed 6 7 months Capital Equipment Holiday No sign on bonuses for CLSs (July 2009) Employees at their maximum pay range will not get a lump sum award FY10 Employees who transfer or get promoted (greater than 6 months since last review) will not get a pro-rated increase. They will get flat rate increase. 17

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JHH Raises for FY 2010 JHH Raises for FY 2010 July 1, 2009 to June 30, 2010 Flat rate Increase Guidelines: _____________________________________________________________ Hourly Rate Percent Increase _______________________________________________________ =< $16.00/hr1.5% $16.01/hr to $47.99/hr1% Executives, Administrative Director No Increase 18

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Day Shift 7am-3pm Modular room from 6 to 5 CLSsModular room from 6 to 5 CLSs Hematology position moved from 7AM 3.30PM to 11am 7.30pmHematology position moved from 7AM 3.30PM to 11am 7.30pm Customer Service calling panics and cancellations on weekends. (June 6)Customer Service calling panics and cancellations on weekends. (June 6) Day Shift looking at work flow and evaluating every 3 rd weekend for CLSs.Day Shift looking at work flow and evaluating every 3 rd weekend for CLSs. All bar-coded affiliate work goes directly to Core Laboratory.All bar-coded affiliate work goes directly to Core Laboratory. Processing taking on new task:Processing taking on new task: Cedric Modular ReagentsCedric Modular Reagents Melissa Processing SuppliesMelissa Processing Supplies Donald Pipette CalibrationsDonald Pipette Calibrations New employees train in 1 or 2 areas only for summer.New employees train in 1 or 2 areas only for summer. Evening Shift 3pm-11pm Evening Shift CLSs working every 3 rd weekend.Evening Shift CLSs working every 3 rd weekend. Customer Service has donated 3LT positions to Core LaboratoryCustomer Service has donated 3LT positions to Core Laboratory 1 CLS 3-11 shift1 CLS 3-11 shift 1 LT Overnight shift1 LT Overnight shift 1LT 3-11 shift1LT 3-11 shift Processing/phlebotomy schedule tightened to reduce OT.Processing/phlebotomy schedule tightened to reduce OT. Night Shift 11pm-7am Night shift CLSs working six days a week, four days next week.Night shift CLSs working six days a week, four days next week. Volunteers working extra weekends for week days off.Volunteers working extra weekends for week days off. Processing/phlebotomy going to every other weekend. In July.Processing/phlebotomy going to every other weekend. In July. Phlebotomy rounds will be moved to an earlier time.Phlebotomy rounds will be moved to an earlier time. 19

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20 Overtime FTEs: Jan Feb Mar AprMay 18.3 20.0 15.6 15.5 ??JHH Goal = 10 FTEs 18.3 20.0 15.6 15.5 ??JHH Goal = 10 FTEs

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We are truly fortunate. JHH has Outstanding Financial advisor Best of the best employer Have Jobs No Lay offs We get a Raise A special thank you to our directors, supervisors and staff for the hard work and sacrifices you have all made to get the overtime down. 21

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*** Lean Project Very Successful *** Juanita Stem starts Lean Presentations June 10, 2009 *** 23

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***Cellavision***501s*** Up and running by July 1 st ? *** 24

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Cellavision501s Up and reporting patient results by July 1 st IF NOT !!!!!!!! Danna and Mary Jo OrLydia Will dress in red, white and blue outfit and hat. Must cook and serve hot dogs for July 3 rd Core Laboratory Picnic! 25

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CAP Inspection Fall 2009 Procedure Updates Internal Survey by CQI Internal Survey by Fellows Updates on Plasma Screen: Currently Urines Procedure probes by Hematology 26

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27 Help the Homeless

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28 Diabetes Walk

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29 Sometimes we are so busy adding up our troubles that we forget to count our blessings.