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Jennifer HruschCustomer & Information Services ManagerColumbus Metropolitan Library
It Won’t Download!Resources for Troubleshooting
eBooks & eReadersJuly 17, 2013
It Won’t Download!
Common Problems• Devices• Software• Formats• Borrowing Limits• Publisher Limits• What else?
It Won’t Download!
Find the Pieces – Solve the Puzzle
It Won’t Download!
Device Dilemma-Identify the Device & Its Featureshttp://www.amazon.comhttp://www.bn.comhttp://reviews.cnet.com/e-book-readers/http://reviews.cnet.com/tablets/
-Check Compatibilityhttp://www.overdrive.com/drc/
It Won’t Download!
Software Solutions• Kindle• OverDrive Media Console (APP)-Portable Device• Adobe Digital Editions-Computer• Adobe-Get an ID. Authorize.
It Won’t Download!
Format Formula• Open formats (no DRM)
It Won’t Download!
Putting it all Together
http://help.overdrive.com
It Won’t Download!
Back to the Basics• Off and On• Unplug and Re-plug• Fully Charged• Wifi ON and Connected• Sync• Set the Clock
It Won’t Download!
A Step Beyond the Basics• Uninstall and Reinstall• Upgrade software• Try the Download again• Re-Authorize Adobe• Re-Register the Device• Factory Reset
It Won’t Download!
Troubleshooting Help•6 pages!http://help.overdrive.com/troubleshooting•Just GOOGLE it.
It Won’t Download!
• Check-out Limit = 10 titles-Bookshelf• Borrowing Limit = 21 days-Settings
It Won’t Download!
Publisher Limits• DRM (Digital Rights Management)• 1 license = 1 user• USB Only
It Won’t Download!
Support and Forums• http://forums.adobe.com• www.apple.com/support• www.amazon.com/kindle-support• www.barnesandnoble.com/u/NOOK-Support
It Won’t Download!
The Next Generation Experience
• Open in any modern browser• eBook stored in the cloud – syncs across
devices• Bookmark to return to your content instantly• Chrome requires a plug-in
It Won’t Download!
Questions?Jennifer [email protected]@gmail.com@typealibrarian614-849-1284 (office)614-625-1470 (mobile)
