JEFFREY L. TAN, MBA850 Alvarado Street, Rm. 906

Binondo, Manila 1006244-3297; 0918-3371909JLTAN819@gmail.com

OBJECTIVE

To contribute to your organization’s success through the use of project management skills as well as leadership and strategic management on business intelligence especially on reports development.

QUALIFICATIONS

Over seven years of project management experience in eleven years in IT industry with the last three years focusing on business intelligence.

Leading a team that is responsible for the automation of reports as well as providing ad-hoc reports requirements to different sectors of the company. Skilled at building effective and productive working relationships with both clients and working team.

A self-starter with strong analytical skills and customer-centric mindset. Has the knack in analyzing problems, developing and simplifying processes, and finding simple yet innovative solutions.

M.B.A. graduate and good scholastic records.

PROFESSIONAL EXPERIENCE

May 2013 – Present Smart Communications, Inc.Reports and Dashboard Delivery Lead

Led the Reports and Dashboard Delivery Team of Smart’s IT-Business Intelligence department. This team is responsible for providing accurate, effective and timely report requests as well as reporting solutions and automations to end-users. The clients of this team covers different sectors from Smart, namely marketing and business analytics, sales and retailer trading, network traffic and analytics, internal revenue and fraud management, international carriers and settlements and finance. Planned and refined the process for the reports development life cycle, reports

inventory, progress tracking as well as issues and problem management. Organized and created sub-teams that cater to the business needs.

Oversaw a team of 35 personnel, which composed of service management unit (project manager, business analyst, quality analyst) and development unit.

Strategized and coordinated the loading of relevant data needed for reports development into the Enterprise Data Warehouse (EDW). The key milestone is the integration of Sun data which allows Sun data into Smart’s EDW for the first time since the Smart-Sun merger and makes the EDW as the data hub for all Smart’s and Sun’s reports.

Planned and oversaw the creation of the reports cubes. This solution shortens the SLA of report development in Oracle Business Intelligence Enterprise Edition (OBIEE) from 1 week to 2 days, enables the self-service capability through OBIEE Answers to empower the end-users in creating their own reports, and allows longer retention of data in EDW (from 1 year to 3 years). Multiple reports cubes were built with each specializing in its field from billing/charging to network traffic to sales/trade.

Planned the formation of the reports data mart. This solution enables the end-users to perform their own ad-hoc inquiries as well as detailed analysis and data mining in their own environment; thereby resulting to minimal operational impact on the EDW.

Maintained good working relationships with stakeholders by organizing sessions to understand their business needs and recommend innovative solutions and by providing weekly status updates on their ongoing projects.

Strategized and directed the development of the Top Management dashboard. Played a key part in the design of this dashboard. Ensured successful rollout as well as operationalization and stabilization of its backend system. A by-product of this backend system is the Top Management KPI reports that is emailed daily at 6AM and 9AM to key stakeholders.

Devised and implemented the production monitoring framework. This includes monitoring tools that keep tracks of hourly trending of data being loaded, long running jobs, parameter fallouts as well as the movement of data from lower tiers to the reporting cubes. This framework also covers alerts and escalation matrix.

As project manager, spearheaded the rollout of the new EDW (Oracle X3-2) through coordination with various vendors, developers and operations team. Oversaw the migration of all reports from the old EDW to the new one. Completed the actual migration of reports with seamless transition and transparent to the users.

Planned and led the automation of various reports to produce more accurate and timely reports. One key report is the Eload Trade Flow Report. This report is translated from being a weekly, Day-10 report that retrieves data from FTP servers into a daily, Day-1 report that loads from actual source systems. This enables the dealers, agents and retailers to track their sales on a daily basis and allows the sales headquarters to strategize and react faster to the trade market behavior.

Jun 2012 – Mar 2013 Amdocs Philippines, Inc.Project, Release and Change Manager

Project manager that is responsible for the preparation, coordination and execution of the activities required to achieve smooth and quality deployment of Project Optimus into the customer environment. Project Optimus is the end-to-end Enterprise Data Warehouse (EDW) solution for Globe. It consolidates and reconciles data from Globe systems and transforms them into advanced reporting and data analysis to assist Globe in their decision-making and serve their business needs. Planned, directed and coordinated activities of Project Optimus to rollout technical

solution and business process deployment. Effectively led and coordinated with the project teams from application developers and testers to system and database administrators to data center operators and level 2 support teams.

Played a vital role in the stabilization of Phase 0.5 by being responsible for leading the post-production release management activities such as system health maintenance, reconciliation and backup strategy, and environment synchronization.

As the Change Manager, developed and rolled-out the change management and configuration management processes. Ran the Change Control Board of Amdocs.

Defined the Operational Readiness Testing (ORT) scenarios. Managed the creation of its testing environment and led the ORT execution to be completed on time. Played an active role in the formulation of the Performance Testing (PT) scenarios to ensure that efficiency and scalability even in higher capacity are covered.

Responsible for coordinating of the hands-on training, UAT participation, incubation process and knowledge transfer sessions of the operations team (from L1/DCO to L2 and L3). Ensured production support readiness through the creation of the shift plan, escalation matrix and third party engagement model.

Conducted the Dress Rehearsal (DR) to exercise the project team on the activities to be performed during production migration and to validate the hour-by-hour cutover plan for task sequencing and timing.

Nov 2003 – May 2012 Smart Communications, Inc.

Jan 2011 – May 2012 Project Management Officer

Project manager that handles the International Services portfolio of Smart Communications. The international services portfolio covers all revenue-generating and business-enabling projects that include international voice, text and data promos, outbound roaming products and services, and international services platforms. Excellent communication and relationship skills with business proponents by

providing accurate reporting and information on the ongoing projects. Managed project teams of around 20 people of varying disciplines (engineers,

software developers, business and quality analysts, system and database administrators, operations personnel).

Notable projects launched include Smart and TNT promos like Talk-A-Lot and Flexi Call and Text, Presyong Pinoy Budget Roaming, Smart’s Prepaid Data Roaming and the Hellow Card.

Jan 2007 – Dec 2010 Software Development Supervisor

Project Manager of a functional team that handles projects related to the interaction and processing of the Smart SIM menu and its corresponding back-end service engines. Provided leadership to a team of five employees. Initiated and managed the development of the key Smart platforms such as Universal

Download Manager (UDM), Menu Activation Service Engine (MASE) and USSD Service Engine. The UDM centralizes all over-the-air menu download of Smart into one single system, thereby optimizing the version control of the Smart menu download. The MASE handles the menu activation of all Smart Money products. It also successfully integrated three individual components (DP7, SE and OTAP) into

one single server. This move saves Smart from paying the quarterly license fees for DP7 as well as reduces the server and maintenance costs. The USSD SE enables another means for Smart to transmit information through the USSD protocol. This service engine is used for Smart’s Presyong Pinoy, which brings the roaming SMS price down by 60% and allows the company to offer regular roaming SMS at the cost of a local SMS.

Nov 2003 – Dec 2006 Software Development Analyst

Developed the Smart Menu of Smart Buddy 3 and 4, Talk N’ Text, Infinity, Smart Gold, Trade SIM, Dealer SIM and MasterCard Demo SIM as well as key Smart services such as Smart Load, Smart Money and Mobile Banking.

EDUCATION

2005 - 2009 Master of Business AdministrationDe La Salle UniversityGraduated with CGPA of 3.583

1998 - 2002 B.S. Electronics and Communications EngineeringDe La Salle UniversityCum Laude4th Place, ECE Board April 2003Jose Rizal Honors Society AwardConsistent First Honor Dean’s List

TRAINING

Project Management Body of Knowledge (PMBOK) Training – ATX Global Solutions

Developing the Leader Within you (John Maxwell) – Francis Kong

OTHER INFORMATION

Fluent in English, Filipino and Chinese. Born on August 19, 1981 in Manila, Philippines.