Job description template [Word]

Job Description

Job TitleTeam Leader

ServiceBusiness Development

LocationAny Council Leisure Centres

Responsible forUp to 15 during a shiftAccountable toGeneral Manager and Duty Managers

Job Summary

Work as part of a team to ensure the smooth and efficient running of the Centre by encouraging maximum participation in the use of facilities.To act as the key holder and senior staff member for the Centre during the absence of the Duty Manager, ensuring the safe operation of the building at all times.To deliver fitness classes, work in the gym, teach swimming lessons demonstrating a can do approach to all work related aspects promoting an excellent customer experience.

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Key Responsibilities

Operations

To take responsibility for the daily running of the centre in the absence of the Duty Manager and Manager.

To supervise the centre throughout the shift, including undertaking regular checks on all areas of the facility with the aim of ensuring standards are delivered and an excellent customer experience is delivered..To ensure at all times that all staff conform to statutory health and safety procedures to maintain high standards for both staff and general public.

To manage the reception area, assisting where required, dealing with all enquiries and ensuring all procedures involving cash and monies are followed using the computerised management booking system.To effectively carry out key tasks/duties assigned including sales while on duty.. As appropriate, to carry out fitness appointments, teach exercise classes or swimming or activity instructing on shift.Post holders will work a combination of early, day and late shifts over a seven day period to accommodate the centres opening hours on a rota basis.To assist in staff development to ensure that people are developed to reach their potential and underperformance issues are dealt with effectively.Relationship ManagementTo liaise with the Manager of the Centre and Marketing Team to promote the centres facilities and membership options, liaise with schools, private hirers and local user community groups to maximise usage of the centre.Other

You may be required to perform additional duties not listed above which are appropriate to your grade, qualifications and experience. Your job description can be amended at the organisations discretion to ensure service needs are met.Person Specification

RequirementsEssential or DesirableTo be assessed by application form, interview, references and/or selection test

Qualifications

Leisure management qualification or equivalent experienceDApplication

At least one of the following qualifications -Exercise to music qualification orEApplication

Swim Teaching qualification or Fitness/Coaching QualificationEApplication

First Aid Certificate or willingness to undertake this IOSHH

Wetside Centres OnlyEEApplication/InterviewYou must attain this within 6 months of starting

RLSS National Lifeguard qualification EYou must attain this within 6 months of starting

Pool water testing knowledge EApplication

Experience

Previous experience in a leisure/fitness environment at supervisory levelDApplication/Interview

Pool Plant ManagementPrevious sales experienceDDApplication/InterviewApplication/Interview

Working with the public and a friendly and approachable manner EApplication / Interview

Leading and working as part of a teamEApplication / Interview

Staff SupervisionDApplication / Interview

Cash handling and financial experienceEApplication / Interview

Excellent customer care skills EInterview

Knowledge and Skills

Good communication skillsEInterview

Aptitude to manage a large & diverse group of staffEInterview

A sound knowledge of the health and safety policy and procedures that apply to a wet and dry side facilityEInterview

Understanding of NOPs, EAPs, COSHH and related work topics. DInterview

Staff supervision manage and develop staff to ensure the centres business needs are met and development opportunities are available for staff.DInterview

Flexible approach to working including shift, evening and weekend hoursCommercial Awareness of the leisure industryEDInterviewInterview

Relevant Competencies

Commitment to demonstrating the behaviours relevant to your role as defined within the Councils Competency Framework

Date : December 2014 Prepared by : Colin MitchellUpdated January 2015