JD Edwards Oracle Support Overview

Kathie Simpson, Senior Principal Technical Support Engineer

432.1

Agenda

• Stay Informed

• Monitoring Bugs

• Subscribe to Hot Topics

• Follow the HCM MOSC Space

• Follow the EnterpriseOne Support Blog

• Use Social Channels to Stay Connected

Monitoring Bugs

Monitoring Bugs

1. From an SR, you can find attached bugs in the “Bug Reference” field. Or, you can search for bug numbers within My Oracle Support.

2. Mark a bug as a Favorite by clicking the star in the Bug Reference field in an SR or by the title in My Oracle Support. This allows you to find them in your Favorites listings (shown above right), plus this allows you to get email updates on them via Hot Topics subscriptions.

3. Subscribe to Hot Topics/Newsletters/Favorite Bugs to get email updates when there are changes (next slide).

4. For other ways to monitor a bug, see document “How Does a Customer Monitor a Bug from My Oracle Support?” [Doc ID 1298390.1]

Bug seen in SR

Bug seen in My Oracle Support

Bug seen in My Oracle Support Favorites

Subscribe to Hot Topics

Subscribe to Hot Topics

1. In My Oracle Support, choose the drop-down next to your name and choose My Account.

2. Under the Personal section in My Account, click on Hot Topics E-Mail.

Subscribe to Hot Topics3. Set your preferences:

• Site Alerts

• Delivery Options

• Content to Include

• Bug Favorites

• Documents

• Service Requests

Subscribe to Hot Topics4. In the Selected products section, designate

the product area(s) you to receive updates.

5. Click the +Add link to add a Product.• Note: designate the maximum number of items to

received here.

6. In the Add Product section, enter the product (type ahead is available)

• Hint: type in E1 to see EnterpriseOne products.

7. Select the type of updates to be included• Knowledge Articles (document)

• Bugs

8. Click Apply to keep the form open and add other products. Or, click OK to save and close the form.

Subscribe to Hot Topics9. Receive email updates based on the

preferences you’ve set. (example seen to the left)

Note: if you’ve chosen HTML format in the delivery options, the items will be hyperlinked to the content.

Follow in My Oracle Support Community

• HCM Space

• E1 Support Blog

Follow the HCM MOSC Space

1. Log into My Oracle Support Community.

2. Click the Find Spaces button.

3. Click on the drop-down for JD Edwards EnterpriseOne (MOSC).

4. Click on HCM – JDE1 (MOSC).

5. Click the Follow button.

6. Click the checkbox(es) to set the stream(s) you want to follow the blog in.

Note: You can also follow specific threads within a space.

Follow the HCM MOSC Space

Follow the E1 Support Blog

1. Log into My Oracle Support Community.

2. Click the Find Spaces button.

3. Click on the drop-down for *Support Blogs.

4. Click on JDE EnterpriseOne Support Blog.

Follow the E1 Support Blog

5. Click the Follow button.

6. Click the checkbox(es) to set what stream(s) you want to follow the blog in.

Hint: Use the Community lab from Document ID 1551934.1 for more info about working with the MOS Communities.

Stay Informed with Social Media

• Index of Oracle Proactive material:

• Product Line based content

• Developed by Oracle Support experts

• Available via My Oracle Support and Mobile My Oracle Support

• JD Edwards has its own Proactive Portfolio page

Video Training | Best Practices | Events Calendar | Information Centers | Advisors | Troubleshooting Tools | and more…

Proactive Support| Get Proactive Portfolio Doc 432.1

Stay Informed with JD Edwards

The Stay Informed menu includes hyperlinked icons for social media options to stay connected:

• Twitter @OracleJDEdwards

• YouTube – Oracle JD Edwards channel

• LinkedIn – JD Edwards Professionals

• Attitude@Altitude blog

Plus hyperlinked icons for MOS Community and Support blogs for both E1 and World.

Be Informed -- Stay Connected

Q&A

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Knowledge Base

Mark document 1074255.2 as a Favorite and use it for tips and best practices for finding information.

Created for

JD Edwards users!

• Help Yourself to a Faster Resolution: Document 1074255.2

Knowledge Base

Mark document 1074255.2 as a Favorite and use it for tips and best practices for finding information.

Created for

JD Edwards users!

• Help Yourself to a Faster Resolution: Document 1074255.2

Knowledge Base

Mark document 1074255.2 as a Favorite and use it for tips and best practices for finding information.

Created for

JD Edwards users!

• Help Yourself to a Faster Resolution: Document 1074255.2

Oracle Support Accreditation

Program Pages

• Oracle Support Accreditation Series Index (Doc ID 1583898.1)

• Oracle Support Accreditation Level 1 for My Oracle Support (Doc ID 1579751.1)

• Oracle Support Accreditation Level 1 for Cloud Support Portal (Doc ID 1907476.1)

• Oracle Support Accreditation Level 2 for many different Oracle Products

Fully leverage support capabilities delivered via My Oracle Support | high-value best practices | efficiency with Oracle tools = more time spent on primary role

CUA and Support Identifiers| Knowledge Base| Product Certifications | Patching| My Oracle Support Community | SRs | Mobile My Oracle Support | Support Policies

Level 1 Topics

Staying Informed | Troubleshooting |Patching| Performance | Install/Upgrades

Level 2 Topic examples

RESOLVEIncluded as a part of your Support investment

My Oracle Support Accreditation: JD Edwards EnterpriseOne

Where to Get Started:Accreditation Program Pages

• Program Index – 1583898.1

• Program FAQ – 1585906.1

• EnterpriseOne Path – 1625633.1

EnterpriseOne Path…Troubleshooting| Install, Upgrade, and Migrate| Patching | Globalizations | Performance

EnterpriseOne Path Includes:Stay Informed | Support Tools Overview for EnterpriseOne | …

RESOLVE

The Oracle JD Edwards Proactive Support team can help you be more proactive,

prepared, connected, and informed. Reduce risk, maximize your support dollars!

• Get Ahead, Stay Ahead, Be Informed – Get Proactive now!

• Get started with the JD Edwards Proactive Portfolio link on Doc ID 432.1

• Stay Connected and Informed – JD Edwards Support blogs and an array of social media options

• Live and recorded free training – Advisor Webcasts, Support Essentials, Accreditation

• Discover tips, tricks and best practices

FREE proactive sessions and Help Yourself to a Faster Resolution document to augment your team’s

efficiencies using My Oracle Support and working with the Support team.

• Prepare for important milestones

Planning Service Requests for upgrades or cloud discussions

Oracle JD Edwards Support

Stay Proactive with Oracle JD Edwards Support

Get Proactive!

BUILD YOUR SUCCESS

ACCESS KNOWLEDGE PREPARE

A comprehensive support policy that is simple, predictable, and flexible. Oracle Lifetime Support policies.

It’s Time to Get Proactive!

LIFETIME SUPPORT

STAY CONNECTED

Social MediaJD Edwards on TwitterJD Edwards on LinkedIn

Discover What’s Happening In Your Oracle JD Edwards

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

• LearnJDE.com• Advisor Webcasts

Education

• My Oracle Support• Accreditation JD

Edwards

Maximize Your Premier Support Investment

Be Informed Stay ConnectedGet Accredited

See AlsoJD Edwards Product Roadmap

FREE proactive sessions and Help Yourself to a Faster Resolution document to augment your team’s utilization of the My Oracle Support portal and interactions working with the Support team.

PLANNING SRs for upgradesor cloud discussions

NewsJD Edwards EnterpriseOne Support BlogMy Oracle Support JD Edwards Community

• JD Edwards Release 9.2 Information Center

• JD Edwards Support Tools

Overview

JD Edwards on Oracle CloudReduce time and cost for new projects, increase business agility, better manage growth, and increase the productivity of your global IT workforce.More Information

JD Edwards Mobile ApplicationsOracle JD Edwards on mobile devices. More Information

JD Edwards Digital TransformationBecome a digital enterprise with Oracle JD Edwards EnterpriseOne

JD Edwards Proactive PortfolioPREVENT known problems.RESOLVE issues.UPGRADE with confidence.Get started today

Log onto My Oracle Support and View Oracle JD EdwardsGet Proactive with Oracle JD Edwards (Doc ID 1389028.1)