JAMES MICHAEL WOODROW 4252 Addison CircleAddison Texas 75248 Home (469) 235-9633

JWoodrow5934@G mail.com

PROFILE

Highly energetic and motivated with over 10 years of Hospitality and Management experience. Performing efficiently in high-pressure multitask environment. Excellent interpersonal and communication skills. Team player, always willing to provide support and assistance to peers at all levels. Well organized, able to co-ordinate and complete multiple projects at a given time. Able to maintain a high standard of performance and professionalism at all times while still thinking outside the box.

Knowledge of Microsoft Technologies

-Windows 8Windows 7Windows XPWindows Server 2003

SKILLS:Technical: Visual Basic 5(2001), Microsoft Office, Adobe Acrobat/Reader/Photoshop, WordPerfectInterpersonal: Customer service, effective communication, problem solving and organization skillsCertified to operate self-propelled booms, scissor lifts, fork lifts, and trailer mounted aerial work platformsProficient in Micros, Squirrel, and Aloha point of sale systems.Texas Alcoholic Beverage Commission Certification valid through 2016

EDUCATION:Austin Community College - Austin, TX – Completed two years toward a degree in Business Administration

Plano Senior High School - Graduated in 2003

EXPERIENCE: 2013 - 2014 | Vision Enclosure Walls | Dallas, TXInstaller – GlazierInstlalled floor to ceiling windows in highrise buildings and completed projects in San Antonio and Houston.Applied sealants and caulks to newly installed glass and frames Tested waterproofing durability and performed routine pressure checksCompleted scaffolding training and regularly constructed scaffolding structures ·

2010 - 2012 | Thrive Club @ Crown Plaza Hotel| Dallas, TXBartender - MixologistMaintained a courteous and professional demeanor, demonstrated high levels of

social etiquette and upheld the high standards of service within the 5 Star hotel.

Prepared extensive variety of cocktails and mixed drinks with speed, accuracy, and style in an extremely fast-paced nightclub environment

Continually restocked bar with glasses, ice, liquor, garnishes, and other supplies and coordinated with barback staff for maximum efficiency

Communicated effectively with security personnel to handle any and all security concerns

2008 - 2009 Wings To Go │ │ Austin, TXServer – Bartender Utilized high levels of energy and superior multitasking abilities to process orders

and prepare beverages for guests in a sports bar environmentEntrusted to take high volume of take-out orders quickly and accurately and

streamlined delivery processManaged inventory and maintained high levels of cleanliness at all times

2005 - 2007 MONDO'S │ │ Dallas, TXServer Manager On-Site Marketing and Distribution- On-site beverage marketing to existing and new clientsProvided friendly and professional service to patrons in a fine dining atmosphereAnswered questions about menu selections and made recommendations when

requestedSkillfully coordinated with server team to ensure seamless and efficient serviceTrained new servers and floor staff on guest service expectations, safety

procedures, proper food handling, and restaurant protocols

2001 - 2005 CINGULAR WIRELESS│ │ Carrollton, TX

Area Manager – Customer Service rep for CingularWirelessManaged four stores (each store with a minimum of three employees)Responsible for all areas of customer service including: resolving problems,

suggesting additional options and recommending alternate solutions both in person and over the phone

In charge of training employees and making recommendations to the District Manager·

Provided exceptional customer service by developing and maintaining a positive relationship with clients

REFERENCES:

Morgan ShoemakerSous-Chef Origin Kitchen + Bar - 214.616.6284

Kahlil Kayin JitahadiClient Technical Support Analyst RMG Networks214.952.2810

Courtney PenningtonServer - BartenderPapadeaux 832.729.2033

Steven CavazosHead ServerEureka Craft Bar + Grill214.705.5859