-
Node 1
Category % n
100.000 46loyal
0.000 0tidak_loyal
Total 10.824 46
ya
Node 4
Category % n
19.608 10loyal
80.392 41tidak_loyal
Total 12.000 51
agak_puas
7:54 PM, Wed, Dec 10, 2014
Page 1 of 15 Row: 1 Column: 1
-
Node 0
Category % n
54.353 231loyal
45.647 194tidak_loyal
Total 100.000 425
mengikuti_keanggotaan
status_loyal
7:54 PM, Wed, Dec 10, 2014
Page 2 of 15 Row: 1 Column: 2
-
Node 3
Category
loyal
tidak_loyal
Total
tingkat_kupuasan_selama_penerbangan
-
Node 2
Category % n
48.813 185loyal
51.187 194tidak_loyal
Total 89.176 379
keinginan_merekomendasi
tidak
Node 3
% n
26.177 55
73.823 155tidak_loyal
49.437 210
tingkat_kupuasan_selama_penerbangan
7.000
Node 28
Category % n
100.000 8loyal
0.000 0tidak_loyal
Total 1.882 8
sangat_puas
Node 29
Category % n
7.923 5loyal
92.077 58tidak_loyal
Total 14.849 63
tidak_puas
Node 31
Category % n
82.032 57loyal
17.968 12tidak_loyal
Total 16.298 69
agak_puas; sangat_puas
Node 32
Category
loyal
tidak_loyal
Total
puas
7:54 PM, Wed, Dec 10, 2014
Page 4 of 15 Row: 1 Column: 4
-
Node 30
% n
76.973 130
23.027 39tidak_loyal
39.739 169
tingakt_kepuasan-harga_yang_kompetitif
> 7.000
Node 32
% n
82.562 71
17.438 15tidak_loyal
20.240 86
puas
Node 42
Category % n
15.883 2loyal
84.117 11tidak_loyal
Total 3.202 14
tidak_puas
7:54 PM, Wed, Dec 10, 2014
Page 5 of 15 Row: 1 Column: 5
-
tingkat_kepuasan_dari_keselamatan_pesawat
Node 5
Category % n
0.000 0loyal
100.000 23tidak_loyal
Total 5.412 23
agak_puas; tidak_puas
Node 6
Category % n
22.727 5loyal
77.273 17tidak_loyal
Total 5.176 22
tingat_kepuasan_ketepatan-jadwal_penerbangan
puas
Node 14
Category % n
83.333 5loyal
16.667 1tidak_loyal
Total 1.412 6
sangat_puas
Node 7
Category % n
0.000 0loyal
100.000 11tidak_loyal
Total 2.588 11
agak_puas; tidak_puas
Node 8
Category % n
45.455 5loyal
54.545 6tidak_loyal
Total 2.588 11
keinginan_membeli_lagi
puas
Node 13
Category % n
0.000 0loyal
0.000 0tidak_loyal
Total 0.000 0
sangat_puas 1-3_bulan_lalu; 3-6_bulan_lalu;
baru_pertama_kali
Node 9
Category % n
0.000 0loyal
100.000 3tidak_loyal
Total 0.706 3
6.000
Node 11
Category % n
100.000 4loyal
0.000 0tidak_loyal
Total 0.941 4
menikah
Node 12
Category % n
25.000 1loyal
75.000 3tidak_loyal
Total 0.941 4
belum_menikah
7:54 PM, Wed, Dec 10, 2014
Page 6 of 15 Row: 2 Column: 1
-
Node 16
Category % n
34.483 10loyal
65.517 19tidak_loyal
Total 6.824 29
waktu_pembelian_terakhir
agak_puas
Node 17
Category % n
86.897 9loyal
13.103 1tidak_loyal
Total 2.437 10
1-3_bulan_lalu; 3-6_bulan_lalu; baru_pertama_kali
Node 18
Category % n
5.364 1loyal
94.636 18tidak_loyal
Total 4.387 19
6-12_bulan_lalu; kurang_dari_1_bulan_lalu;
lebih_dari_setahun_lalu
7:54 PM, Wed, Dec 10, 2014
Page 7 of 15 Row: 2 Column: 2
-
tingat_kepuasan_ketepatan-jadwal_penerbangan
Node 20
Category % n
27.273 12loyal
72.727 32tidak_loyal
Total 10.353 44
tingkat-kepuasan-rute_penerbangan
puas
Node 26
Category
90loyal
tidak_loyal
Total
sangat_puas
Node 19
Category % n
0.000 0loyal
0.000 0tidak_loyal
Total 0.000 0
dalam_minggu_ini
Node 21
Category % n
8.000 2loyal
92.000 23tidak_loyal
Total 5.882 25
agak_puas; tidak_puas
Node 22
Category % n
42.857 6loyal
57.143 8tidak_loyal
Total 3.294 14
status_pernikahan
puas
Node 25
Category %
80.000loyal
20.000tidak_loyal
Total 1.176
sangat_puas
Node 23
Category % n
75.000 6loyal
25.000 2tidak_loyal
Total 1.882 8
menikah
Node 24
Category % n
0.000 0loyal
100.000 6tidak_loyal
Total 1.412 6
belum_menikah
7:54 PM, Wed, Dec 10, 2014
Page 8 of 15 Row: 2 Column: 3
-
tingat_kepuasan_ketepatan-jadwal_penerbangan
tingkat_kepuasan_fasilitas_kabin
Node 26
% n
90.909 10
9.091 1
2.588 11
sangat_puas
Node 27
Category % n
0.000 0loyal
100.000 4tidak_loyal
Total 0.941 4
tidak_puas
Node 33
Category % n
58.647 9loyal
41.353 6tidak_loyal
Total 3.414 15
tingkat-kepuasan-rute_penerbangan
agak_puas
Node 36
Category
loyal
tidak_loyal
Total
puas; sangat_puas
n
.000 4
.000 1
.176 5
Node 34
Category % n
73.934 9loyal
26.066 3tidak_loyal
Total 2.708 12
agak_puas; puas; sangat_puas
Node 35
Category % n
0.000 0loyal
100.000 3tidak_loyal
Total 0.706 3
tidak_puas
7:54 PM, Wed, Dec 10, 2014
Page 9 of 15 Row: 2 Column: 4
-
tingkat_kepuasan_fasilitas_kabin
Node 36
% n
97.727 43
2.273 1tidak_loyal
10.353 44
puas; sangat_puas
Node 37
Category % n
70.919 20loyal
29.081 8tidak_loyal
Total 6.473 28
status_pernikahan
tidak_puas
Node 38
Category % n
89.195 17loyal
10.805 2tidak_loyal
Total 4.355 19
menikah
Node 39
Category % n
33.333 3loyal
66.667 6tidak_loyal
Total 2.118 9
tempat_membeli_tiket
belum_menikah
Node 40
Category % n
100.000 2loyal
0.000 0tidak_loyal
Total 0.471 2
website
Node 41
Category % n
14.286 1loyal
85.714 6tidak_loyal
Total 1.647 7
agen_travel
7:54 PM, Wed, Dec 10, 2014
Page 10 of 15 Row: 2 Column: 5
-
Total 0.941 4 Total 0.941 4
7:54 PM, Wed, Dec 10, 2014
Page 11 of 15 Row: 3 Column: 1
-
7:54 PM, Wed, Dec 10, 2014
Page 12 of 15 Row: 3 Column: 2
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7:54 PM, Wed, Dec 10, 2014
Page 13 of 15 Row: 3 Column: 3
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7:54 PM, Wed, Dec 10, 2014
Page 14 of 15 Row: 3 Column: 4
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7:54 PM, Wed, Dec 10, 2014
Page 15 of 15 Row: 3 Column: 5
