JASON DOUGLASS3010 Duke of Norfolk St, Suffolk, VA 23434 • H: 757-428-

2339

C: 757-753-9913 • roleez1@hotmail.com

Qualifications

Computer knowledge: Thorough knowledge of Windows 7,8,10,Vista, XP,2000, 98 systems and configuration. Very comfortable with most applications,Microsoft Office, i.e. Excel, Word, PowerPoint etc. QuickBooks, i.e.creating invoices, statements, profit/loss reports. Delta Cad, i.e. creatingfloor plans & work orders.Salesmanship: Inside sales/outside sales, i.e., generating leads, closingleads, securing accounts, maintaining quotas.Customer service/retail exp: Ability to work with customers on both phoneand in-house communications. Ability to self-manage and multi-task.Greet customers and provide good customer service to all levels of clients.Maintain diplomatic order from demanding customers.Work experience

Newmarket International2014-current

At Newmarket I am an Independent Contractor responsible for gathering data from each hotel on an assigned route. I gather the data from daily event boards, analyze/transcribe and then transmit the information to the companies server.

Convergys/DirecTv2009-2014 Tech Support

Job duties consisted of taking in-bound calls from field Technicians or Customers, verifying a customer work order where a change of equipment and/or additional programming, most often during an on-site service installation is being completed in the customer's home. Call required that I be able to determine equipment, programming and other service needs which are in the best interest of the Customer and provide basic technical and billing support to ensure customer satisfaction.

Cox Communications2007-2008 Tech Support. At Cox I worked in a call center environment answering inbound customer calls concerning questions about one or more products (i.e phone, internet, tv). Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases, customer information, and collaboration with other departments. Engage in real-time troubleshooting while customer is on the telephone and schedule a service appointment in the system if the problem cannot be resolved. Negotiate appointment time with the customer and educate the customer if there is a charge for the service call.

Dell Computers/ICT Group2004-2007 IT Tech Support

Essential Duties and Responsibilities:Thorough knowledge of Windows XP, 2000, 98 operating systems andconfiguration.Thorough understanding of PC networking, internet browsers and dial up/highspeed connections.Knowledgeable in all facets of PC repair.Ability to work with customers on both phone and in-house communications.Trouble-shooting a wide array of problems in both hardware and softwareresolution.Experience in anti-virus; spyware; adware removal on infected PC.Diagnose computer/network/internet problems and resolve in timely manner.Build out new machines and load software and all updates for OS.Backup and restore using Symantec Ghost and ensure integrity of data.ICT/ Dell Computers

Floors Alive1998-2004 Sales Manager

Job duties consisted of the following: Administrative work such as humanresources, i.e., hiring, scheduling jobs and employee hours. Advertising/marketing as listed in qualifications. Outside sales, i.e., in houseestimates, measurements for insurance work. Floors Alive gave me a thoroughproduct and installation knowledge of carpet, ceramic tile, sheet vinyl,hardwood, and laminate flooring.

Roleez Wheel System Inc.1995-1998 Sales Manager

At Roleez I started off as a Independent Sales Rep handling one territoryand eventually was asked to be on payroll to coordinate all of the reps andtheir respective territories. My duties included marketing, inside sales,outside sales i.e., as listed above and to include trade shows/exhibits.