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Jason E. Adams 2414 Suwanee Pointe Dr.
Lawrenceville, GA 30043 (470) 205-0131 [email protected] Operations Analyst with over three years experiences collecting, analyzing and interpreting data and processes for improved efficiency.
Skills: Requirement gathering, Project Management, Analytics, Excel (Excel 2010 & 2013; Excel 2007 Certified) Excel PowerPivot, Minitab, Word, PowerPoint, Visio, with some experience with Access and SQL.
Certifications: MS Certified in Excel 2007
Education: California State University, Long Beach. 12/2002 BA in European and British history. Work Experience: 2005-Present Assurant, Tustin CA. and Duluth GA.Customer Service/ Processor/ Operations Analyst
Create and analyze reports and later compared them against prior data, which allowed me to alerted senior management regarding changes in volumes, which allowed them to restructure their work force to an appropriate level.
Experienced in completing projects on time and within budget. Experienced at creating dashboard for high level reviews for site
directors and vice presidents of the company. Created control charts using MS Excel. Used VLOOKUPs to combine tables to create comprehensive
reports. Created new reports for projects, documented the procedures
and trained others on how to run the report. Used macros to become more effective in updating reports. Diplomatic in getting data from different departments while
making sure that the deadlines for the overall report/project were met.
Created data tracking sheets using pivot tables, pivot charts and slicers to link multiple tables together to allow for reviewing of specific months or clients.
Have experience in distributing work to fellow associates on a daily basis.
Was in charge of over 200 files.
2004-2005 Starbucks Coffee Company Assistant Manager
Was in charge of running shifts, ordering supplies and completing health and safety reports.
Was responsible for the money in the store safe that was balanced daily.
Ensured that the Starbucks partners were giving legendary customer service.
2002-2003 Long Beach City College, Long Beach, CA.Supplemental instructor for United States history courses.
Went to call with the students and lead a study group to prepare them for examinations.
Gave class lectures.
