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Jasmine TurnerAddison, TX 75287
PROFESSIONAL PROFILEExperienced foreclosure and customer service professional with over ten years of experience. Focus in banking and HOA firms. Diligent, team leader committed to exceeding expectations and monthly operational goals.
-MS Office Suite Proficient -Experience with multidimensional roles -Strong negotiation skills -AS/400 iSeries Systems Ability to multi-task and prioritize effectively and efficiently. Excellent computer skills.
Works well in high pressure, fast paced environment.
ACCOMPLISHMENTS Bank of America Production Award: regularly processed over 800 mortgages per month Bank of America On-Site Property Claims Team: Project Katrina, New Orleans, LA
PROFESSIONAL EXPERIENCE
Aerotek Richardson, TX 2014-Present Accounting Delinquency Specialist
Monitor and collect on HOA dues Order Title Searches and file paperwork with the Credit Bureau Process Liens and attorney packets Set up payment plans
Bank of America, Home Loans Addison, TX 2007-12Foreclosure Specialist II
Managed Pre-Sale Foreclosures on Prime/Subprime Loans for FHA, VA and Conventional Loan types Ensured Investor, Insurer, Government Agency and CHL guidelines are met Trained incoming employee on state and regulatory procedures and best practices Maintained a high level of quality service with internal/external customers Managed a full portfolio of approximately 800 time-sensitive loans Ensured that Foreclosure Attorney expedites the process in accordance with allowable timeframes Provided data and documents required by the Attorney in a timely manner Avoided and resolve title issues, payment disputes, property preservation and damage issues Calculated and provide Foreclosure Sale Bids, Judgments, Reinstatement and Payoff Requests Processed mortgage funds in accordance with State/Federal, Investor, and corporate guidelines Worked with Attorneys, Mortgagers, and third-party interests via phone and written correspondence
Bank of America, Home Loans Addison, TX 2002-07Customer Service Representative
Assisted customers with mortgage questions or issues regarding payment Processed calls and deviated from standard procedures as needed to resolve complex inquiries Uses I-Series software for tracking, information gathering, and/or troubleshooting mortgage issues
