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ALLIANCE OF INFORMATION & REFERRAL SYSTEMS
January 2013 1
Standards can be found throughout our daily lives from the advertising we watch, to the cars we drive to the places we work. Standards provide the foundation for many of the products and services we have come to take for granted, and they contribute to the enhancement of our daily lives - often invisibly. Behind the scenes, standards make everyday life work. Successful standards usually go unnoticed and their importance is only apparent when problems arise.
A case in point was the Great Baltimore Fire of 1904. It destroyed over 1,500 buildings covering an area of some 140 acres. Fire engines from Washington D.C., Philadelphia, Atlantic City and Wilmington were dispatched to the scene but were rendered ineffective because their hose couplings could not fit Baltimore's hydrants. Perhaps the greatest legacy of the fire was the impetus it gave to standardize firefighting equipment, especially hose couplings.
A standard is a level of required or agreed quality or attainment, and something used as a measure, norm, or model in comparative evaluations. Generally, standards can be perceived as being useful and necessary. We all probably rest easier knowing that there are standards for things like air quality, vehicle safety, food inspection, safe drinking water and yes….information and referral. There are probably standards for writing about standards.
Many of us were probably surprised to learn that there were Standards for Professional Information and Referral. I know I was. I accidentally stumbled over a hard copy in 1993 while searching a workplace bookshelf. I wish I had been turned on to the Standards earlier. They should be part of training and orientation for all new staff.
I thought at first it was quite odd to have standards “for picking up the telephone.” Why would we need guidelines for something so routine, so conventional? The answer can be found in the Standards. The Standards address all aspects of an I&R service’s operation. They define the information, assessment and referral process in concise terms; establish criteria for database development; mandate support for community planning activities; incorporate a broad view of collaborations; include provisions for the socially responsible use of technology; and describe the role of I&R services in times of disaster.
President’s Message continued on page 2
CONNECTIONS
Inside this issuePresident’s MessageFaed Hendry tells us Why Standards Matter
Pages 1 & 2
Resilience Resources for Military Families
Page 4
J A N U A RY 2 0 1 3! Vo l u m e 2 8 # 1
Introducing AIRS’ Tech FacilitatorA Q&A session with Aaron BlackledgePage 3
Enter the Networker Contest!You could win an AIRS sweatshirtPage 4
Public PolicyBrief update on the Fiscal Cliff Prevention Act and I&RPage 3
NASUADAging & Disability Survey and Medicaid Expansion TrackerPage 5
PRESIDENT’S MESSAGE
Why Standards Ma-er
2-1-1 Texas Network Care PackagesHow one call center helped during SandyPage 6
Conference Presenters NeededHelp lead a workshop or session in PortlandPage 9
Got a question? Not sure who at AIRS to contact? Email [email protected]!
Photo courtesy of Maryland Historical Society
CertificationsNew test dates announced and names of the newly certifiedPage 7 & 8
A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S
2 January 2013
President’s Message continued from page 1
The AIRS Standards provide a core foundation upon which I&R services can be built and thrive. The purpose of the Standards is to establish reference points that define expected practices within the field. Without the Standards there would be no AIRS Accreditation for agencies and no Certification for I&R Specialists and Resource Specialists. There would be no requirements for updating your resource database, criterion for staff training or benchmarks for service delivery. In short, there would be very little accountability.
How do we know that standards matter? You have told us so. According to our annual membership surveys, the AIRS Standards have consistently ranked the highest in order of importance compared to all other AIRS products and services. Their importance helped to shape the mission of AIRS and change our tag line to “Setting the Standards for Information & Referral Services.”
Standards development can be similar to making sausages. It can be arduous, tedious and mind-numbing. The end product is usually good but you don’t like seeing them being made. The AIRS Standards Committee has worked diligently over the past 18 months with teleconferences every fortnight and a two-day face-to-face meeting in Atlanta in order to produce version 7.0 of the Standards. No blood was spilled.The Standards have been put out to the field for comment and feedback and we
received many helpful thoughts and suggestions. Thank you. The AIRS Standards Revision Process is clear, transparent and inclusive. The Standards are also accessible to anyone who wants them. This was not always the case.
While the Standards are not perfect, they do have many quality attributes. They are not only for I&R agencies and practitioners but for clients and other service providers. It tells them what to expect when they contact the I&R service. The Standards also help professionalize and legitimize our sector. They have also stood the test of time, first appearing in 1973. These are your Standards to use, discover, reflect upon and embrace in whatever way you deem appropriate.
Yours truly,
Faed Hendry AIRS Board President
www.twitter.com/AIRSplace
Officers of the Corporation
Faed Hendry, President Joan Phelps, President Elect
Bridget Wolf, Treasurer Georgia Sales, Secretary
The Alliance of Information & Referral Systems Inc., was incorporated in 1973 to improve access to human services for all
people through the mechanism of information and referral. It is a member
organization serving I&R interests.
The AIRS Newsletter is provided as a benefit to all AIRS members. For information about
membership, contact us at 703-218-AIRS (2477).
AIRS accepts paid advertising for inclusion in its publications for products and/or
services which are related to the purposes of AIRS and its members. The products and
services advertised in AIRS publications do not necessarily imply endorsement by AIRS
or its membership.
For more information about placing an ad in the AIRS Newsletter, or to submit articles, photos and updates contact:
Charlene Kloos
AIRS Communications Coordinator [email protected]
Due to a high amount of spamming, please clearly indicate Newsletter somewhere in
the subject line to avoid being blocked.
Have you renewed your AIRS Membership yet?
If you have been at the Basic or Standard level please consider upgrading to a higher level for more benefits!
Did you lose your package? Not sure where it ended up?Or do you know someone who wants to join for the first
time? Email [email protected].
A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S
3 January 2013
Concerning the Fiscal Cliff Prevention Act, here are a brief review points concerning the following provisions of interest to AIRS:
Sequestration—the automatic across the board cuts of 8.2 percent scheduled to impact hundreds of programs has been postponed for two months. That will mean that in March Congress will have to readdress sequestration and deal with the Continuing Resolution which is funding the government at FY 12 levels through March 27, 2013.
The Older Americans Act was provided with $25 million in new funds under this bill as follows:$7.5 million for area agencies on aging$7.5 million for SHIP’s (State Health Insurance Plans)$5 million for ADRC’s (Aging and Disability Resource Centers)$5 million for MIPPA (Medicare Improvements for Patients and Providers Act) dealing with enrollments in Medicare Part D
The scheduled 27 percent cut in Medicare reimbursement rates for physicians was averted for one year.
The so called ‘milk cliff” which would have tripled the price of milk was averted for one year as were other provisions of the farm bill.
And a new Long Term Care Commission will be formed to offer new ideas on long term care public policies following the repeal of the CLASS Act which was also part of the fiscal cliff bill.
Brief Review of the Fiscal Cliff Prevention ActBy Meredith PonderAIRS Public Policy Associate
Introducing AIRS’ New I&R Technology FacilitatorAaron Blackledge has been hired to help the I&R sector move forward with innovative ways that reach people in need.
We decided to introduce Aaron through a series of Questions and Answers:
Q - What is the primary scope and responsibility of this new job?A - I’ll mainly be working with database applications, telecommunications systems and social media opportunities. I’ll also be helping to lead and support AIRS members that are undertaking new tech initiatives and share info and best practices for the I&R field. I’ll be part-time with AIRS and based out of my home office in Baton Rouge, Louisiana.
Q - What’s one of the first things on your To Do List?A - I am going to be setting up an AIRS Technology Committee that will bring together people with experience in technology and interest in I&R.
Q - What experience do you bring to AIRS?A - Well, I have more than fifteen years’ experience managing technology and technology consulting operations within the financial services, professional services, health care and non-profit sectors. I help with strategic technology planning have supported many 211 and crisis centers. I’ve spoken at many, many national and international conferences regarding strategic technology planning, organizational transformation and enhanced delivery systems. I’ve also been on the boards of several non-profits like the Louisiana 211 Coordinating Council and Board of Directors for Contact USA.
Q - Where did you go to school?A- I received my bachelor’s degree in Economics and Information Systems from Louisiana State University.
Q - What do you enjoy doing outside of work?A - Watching college football and baseball, listening to various live music venues throughout Louisiana and working in my yard.
Q - What’s the most interesting place you have traveled to?A - I lived in Austin for several years and even though I have traveled throughout the US and Canada, it is certainly the most interesting place. It is filled with great live music, food and a rich diverse culture. As the locals say, “Austin is like living in a country inside a state.”
Q - What is the biggest misconception that people have around the field of information technology?A - Many people believe that when technology is used, the approach is innovative in nature. I find often times people are innovative without using technology while others use technology heavily but do not approach the problem in an innovative way.
Aaron Blackledge
A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S
4 January 2013
What is resiliency? It’s a way to think about maintaining flexibility to sustain mind, body, and spirit while still remaining flexible to what life might throw at you. Lots of things might fit into this type of category: job performance, relationships, self-confidence or deployment. So what happens when things are not quite right? No one reacts the same way to stress in life. Resilience Education is about skill building and giving participants the opportunity to add “tools” to their coping tool box. Resilience is the ability to improvise, adapt and overcome challenges.
There are a variety of programs in the community that you can refer callers to which can help them deal with stress. If you get a call from an Active Duty service member or spouse, you can refer them to Military OneSource www.militaryonesource.mil – 1-800-342-9647 where they can get free counseling sessions on a wide variety of topics.
If your caller is a Marine you can refer him/her to Resilience Education that is provided by Family Readiness programs on every installation. Call toll-free to find the program nearest you 866-240-1851.
http://www.dstressline.com/ The DSTRESS line is a service of the Marine Corps and provides anonymous counseling by trained professionals. It is available 24/7. Call 877-476-7734 or chat onlinewww.myarmyonesource.comhttp://navynavstress.com/ Navy’s Operational Stress Control https://www.manpower.usmc.mil/COSC Marine Corps’ Combat Operational Stress Controlhttp://www.woundedwarrior.af.mil/ Air Forcehttp://www.dcoe.health.mil/ - Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury
Pennsylvania Hurricane Sandy (DR-4099) Friday, October 26, 2012 to Thursday, November 8, 2012. Major Disaster Declaration declared on Thursday, January 10, 2013
Ohio Hurricane Sandy (DR-4098)Monday, October 29, 2012 to Tuesday, October 30, 2012. Major Disaster Declaration declared on Thursday, January 3, 2013
Massachusetts Hurricane Sandy (DR-4097) Saturday, October 27 to Thursday, November 8, 2012. Major Disaster Declaration declared Wednesday, December 19, 2012
Resilience Resources for Military FamiliesBy Mark Munger Marine and Family Programs, Camp Lejeune, Jacksonville NC
Major Disaster Declarations December 18 - January 17
ANNOUNCING THE AIRS NETWORKER CONTEST!Enter now and you could be strutting your stuff in an authentic AIRS sweatshirt!
We are having an information scavenger hunt on Networker! Head over to http://airsnetworker.airs.org and find the answers to the following questions. If you haven’t joined Networker yet go to http://www.airs.org and get signed up. It’s free to all AIRS members and available to all staff within member organizations.
1. Name one of the two agencies who have supplied an example of a Telecommuting Policy on the I&R General Resources folder of the Open Forum library.2. Which state/province has the most individuals listed on the Networker? (Hint: Use the Directory's
advanced search).3. What was the name of a blog posted on November 8th, 2012?4. What is the definition of Shrinkage contained in the Networker's glossary? 5. Then find the profile of Clive Jones, make him a contact, and send him your answers in a message via the Networker.
A random draw from all correct entries received by February 15, 2013 will be held and the winner will be contacted. Good luck! Note: One entry per person. Members of the AIRS Board of Directors and Staff are excluded from the contest.
A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S
5 January 2013
NASUAD Releases 2012 State of Aging and Disabilities Survey: "Another Year of Challenges Tempered by Opportunities"
State aging and disability agencies have operated within a tumultuous environment for the past several years. They demonstrated resilience in the face of daunting challenges as they participated in a rich array of new opportunities.
Beginning with the 2007 great recession, state agencies faced continuing budgetary challenges. It has become increasingly more difficult to reconcile the needs of older adults and people with disabilities with the resources available to address those needs.
Simultaneously, state agencies had to plan and manage programs against the backdrop of the rapidly growing aging population (leading to increasing demands for service and triggering major loss of knowledgeable, seasoned staff through retirements); a dizzying array of federal and state reforms in the financing and delivery of long term services and support (LTSS), including home and community-based services (HCBS); and a widespread emphasis on the integration and consolidation of agencies and programs.
Themes emerging from the 2012 state of aging and disabilities surveys are similar to themes from the 2011 and 2009 surveys, though there have been a few changes:
•Medicaid managed long term services and supports (MLTSS) are accelerating.•Participation in Affordable Care Act (ACA) opportunities is growing.•Limited budgets and growing demand continue to be top concerns to state aging and disability agencies.•Agency restructuring continues around the nation.•Loss of historical knowledge continues around the nation.
Like the 2009 and 2011 surveys conducted by NASUAD, the 2012 survey has captured a snapshot of thestates during a period of change. Click here to read the full NASUAD report.
NASUAD Launches State Medicaid Expansion Tracker
NASUAD is pleased to announce the inaugural issue of its State Medicaid Expansion Tracker, a report which summarizes state actions and activities around the implementation of the Affordable Care Act's (ACA) optional Medicaid expansion.
After the enactment of the ACA in March, 2010, numerous lawsuits challenging various provisions of the law were filed in federal courts. Many of those cases were dismissed, but some federal appellate courts rendered decisions on the merits of the law, and these competing interpretations of the ACA eventually reached the United States Supreme Court. To resolve these conflicts, in November, 2011, the Court agreed to consider several issues related to the ACA, including the constitutionality of
the law's Medicaid expansion, which sought to create a new mandatory eligibility group that states must cover, beginning in 2014. Oral arguments occurred over a three-day period in March, 2012, and the Court issued its ruling on June 28, 2012.
In its decision, the Supreme Court found all of the health reform law to be constitutional, except Congress's attempt to make all of a state's federal Medicaid funds contingent upon the state's compliance with the ACA's Medicaid expansion. To remedy this provision in the law while leaving the rest intact, the Court essentially made state coverage of the expansion population optional by limiting the penalty for non-compliance to a loss of federal funding associated with the expansion only, leaving the state's existing Medicaid funding untouched.
With coverage of this new adult population no longer mandatory, state officials have spent the intervening months weighing participation in the expansion, with varying results. To monitor state trends and progress around this issue, NASUAD has drawn from a variety of sources to compile this First Edition of The State Medicaid Expansion Tracker. We expect to update this information monthly, as new governors take office, state legislative sessions convene, budgets are proposed, and decisions are made.
The full Expansion Tracker can be found here.
NASUADs State of Aging and Disabilities Survey and Medicaid Expansion TrackerBy Sara TribePolicy Associate, National Association of States United for Aging and Disabilities
Individual MembersJo An Phillips - Mobile, ALWesley Shropshire - MCRD Parris Island, SC
Agency MembersAging True - Jacksonville, FLCarbon County Link - Palmerton, PA
Verde Valley Caregivers Coalition - Sedona, AZADRC of the Northwoods - Rhinelander, WIGarrett County Area Agency on Aging - Oakland, MDADRC of Freedom Valley - Newtown Square, PAAging and Long Term Care of Eastern Washington - SpokaneFranklin County - Chambersburg, PA
Welcome New Members
A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S
6 January 2013
2-1-1 Texas Network Sends Care Packages in Response to Hurricane SandyThanks to Debi Leigh Smith, CIRS, Program Liaison at 2-1-1 Texas Information & Referral Network for sending us this story.
The Support Our Specialists (SOS) Workgroup of 2-1-1 Texas Network recently sent care packages to the 2-1-1 call centers in Connecticut, Maryland, New Jersey and New York in response to Hurricane Sandy. The 2-1-1 Texas Network reached out with compassion because all call specialists are the backbone of 2-1-1 centers around the nation.
There were 11 of the Area Information Centers (AICs) throughout Texas that shipped items to the Texas Information & Referral Network (TIRN) office in Austin to share with those centers affected by Hurricane Sandy. Over 16 boxes were shipped that were full of these donated items: chocolate, Mexican candy, cowboy hats full of goodies, tiny horses, peppermint, puffs, toiletry items, nuts, crackers, Christmas packaged gum, water bottles with flavor packets, flashlights, salsas and sauces, and even Texas A&M Aggie items. The call specialists in these states will get a good sampling of the State of Texas!
“Those of us in Texas still remember the devastation of Hurricane Katrina,” said Beth Wick, Program Director for Texas Information & Referral Network (TIRN). “Our 2-1-1 staff worked around the clock because we knew that the people of Texas depended on the information that only 2-1-1 could provide in their hour of need. We’ve been called ‘the rock stars of emergency management’ because no one gave up. When we learned of the East being hit by Hurricane Sandy, we couldn’t help but reach out to those call specialists in 2-1-1 for those areas most affected. We imagine that all these centers were ‘rock stars’ for their areas.”
SOS Workgroup with 2-1-1 Texas includes call specialists Hilda Salazar, CIRS (College Station), Wanda Jackson, CIRS (Tyler), Kathy Lyons, CIRS (Waco), Beth Elmore, CIRS (Amarillo), Cheryl Jordan, CIRS (Fort Worth), and Abby Torre, CIRS (Weslaco). This group is led by Debi Leigh Smith, CIRS, Program Liaison for TIRN (Austin).
Claire Satenberg, Call Center Director in White Plains, New York was so thrilled with the care package that she sent Debi Smith the following email:
“Thank you, thank you!!! We received the care package late yesterday and my team was ever so grateful for your thoughtfulness and appreciate the kindness that 2-1-1 Texas has displayed. I am impressed with the distance your team traveled to get the care package to us. Next time please deliver in person so we can hug all of you.
I know all of you know more than anyone what 2-1-1 HVR has experienced over the last couple of months responding to disaster calls. This care package perked staff up and just knowing others out there that have gone through the same experience and thought of us at this time was a real morale booster.
Thanks again for your unexpected, fun care package. I just hope for all your sake we do not have to return the favor (meaning no disasters in Texas)!!
From our call center to your call center we wish you a happy, healthy holiday and a prosperous New Year!!”
A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S
7 January 2013
New AIRS Certified SpecialistsThe following were awarded the Certified Information & Referral Specialist, Certified Information & Referral Specialist in Aging or Certified Resource Specialist designation. Congratulations!
CERTIFIED INFORMATION & REFERRAL SPECIALISTS
Alexander, Kahlan - 211 San Diego County, San Diego CAAlvarez, Benjamin - 211 LA County, San Gabriel CAAmbrocio, Leo - United Way LINC, Lancaster PABeltran, Pamela - 211 San Diego County, San Diego CACampos, Vladimir - 211 Orange County, Irvine CACordova, Tiffany - HIV Alliance, Eugene ORDobrow, Nicole - 211 Info, Portland ORFeltz, Jessica - HIV Alliance, Eugene ORFox, Jonathan - 211 Info, Portland ORFriedman, Denise - 211 LA County, San Gabriel CAGora, Marvin - 211 San Diego County, San Diego CAGreen, Jeffrey - 211 Orange County, Irvine CAHarkins, Salome - 211 San Diego County, San Diego CAKagey, Judy - Senior Resource Development Agency, Pueblo COLuna, Claudia - 211 Orange County, Irvine CAMedina Prado, Laura - 211 Orange County, Irvine CAO'Leary, Liz Michelle - HIV Alliance, Eugene OROlomua, Hannah - 211 Info, Portland ORParker, Ileene - VIC - SOEVAC, Sherman Oaks CAPena, Fortunata - 211 San Diego County, San Diego CAQuinteros, Carolina - 211 LA County, San Gabriel CARodgers, Jessica - 211 San Diego County, San Diego CAScott, Richard - 211 Orange County, Irvine CATorres, Sandra - Senior Resource Development Agency, Pueblo COWels, Kerry - 211 Info, Portland OR
CERTIFIED INFORMATION & REFERRAL SPECIALISTS - Aging
Blackley, Bennie - City of Alexandria Div. of Aging & Adult Svcs., VABrown, Angela - n4a, Washington DCBurg, Orly - City of Los Angeles Department of Aging, CACallender, Jo-Ann - City of Alexandria Div. of Aging & Adult Svcs., VA Cannaday, Darlene - City of Alexandria Div. of Aging & Adult Svcs., VA Carpenter, Cathy - City of Los Angeles Dept. of Aging, Reseda CACastle, Corey -City of Alexandria Div. of Aging & Adult Svcs., VAChamberlin, Terah - City of Alexandria Div. of Aging & Adult Svcs., Chrisman, Shannon - Oregon Cascades West Council of Governments, Toledo OR
Elliott, Cheryll - City of Alexandria Div. of Aging & Adult Svcs., VA Foy, Christine - Central Oregon Council On Aging, Bend ORGutierrez, Maria - City of Los Angeles Department of Aging, CAKalinowski, Alana - 211 San Diego County, San Diego CALopes, Melisa - n4a, Washington DCMascoll, Dinellie - n4a, Washington DCMawhinney, Sue Ellen - City of Alexandria Division of Aging and Adult Services, Alexandria VAMendlowitz, Susan - City of Los Angeles Department of Aging, CAMeylan, Carol - WISE & Healthy Aging, Santa Monica CAMurphy, Molly - Central Oregon Council On Aging, Bend ORParedes, Mardra - People Coordinate Svcs. of So Cal Inc, LA, CAPine, Jane - Life Center of Cumberland County, Marshall ILRavenell, Barbara - City of Alexandria Div. of Aging & Adult Svcs., VA Rickard, Danielle - Council on Aging Silicon Valley, San Jose CARidge, Lauren - City of Alexandria Div. of Aging & Adult Svcs., VARoberts, Kelly - Denver Regional Council of Government, Denver CORoberts, Wilma - City of Alexandria Div. of Aging & Adult Svcs., VASarisky, Jennifer - City of Alexandria Div. of Aging & Adult Svcs., VASouter, Megan - Central Oregon Council On Aging, Bend ORSrikantaiah, Lesley - Central Oregon Council On Aging, Bend ORWeathers, Velda - City of Alexandria Div. of Aging & Adult Svcs., VAWorku, Meron - City of Alexandria Div. of Aging & Adult Svcs., VA Ybarra, Marianne - City of Los Angeles Dept of Aging, Northridge CA
CERTIFIED INFORMATION & REFERRAL SPECIALISTS - Canadian
Makri, Borana - Central Community Care Access Centre, Toronto ONNaia, Ana - Hamilton Niagara Haldimand Brant CCAC, Burlington ON
CERTIFIED RESOURCE SPECIALISTS
Garcia, Jocelyn - 211 San Diego County, San Diego CARuiz, Elizabeth - 211 LA County, San Gabriel CASwanson, Alisha - 211 Orange County, Irvine CA
CERTIFIED RESOURCE SPECIALISTS - Canadian
Jones, Jennifer - thehealthline.ca, London ON
Quotable Quotes:Our greatest glory consist not in never falling, but in rising every time we fall. - Oliver Goldsmith
Your real influence is measured by your treatment of yourself. -A. Bronson Alcott
Did you know?The supersonic Concorde jet made its first trial flight on January 1, 1969.
By age 60 most people have lost half of their taste buds.
A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S
8 January 2013
Certification Test DatesEach year over 75 AIRS certification test dates are offered across North America. This newsletter section contains only newly confirmed dates or changes, so please visit http://www.airs.org/certification for the complete list, more details on the certification process and requirements, and to find a location near you. Note: Canadian applicants must apply to InformCanada.
SPECIAL NOTICE: AIRS is in the process of switching to a computer based testing system. All exams before May 1st will be done on the usual pen-and-paper Scantron system. All exams after September 1st will be computer based only. Exams taking place between May 1 - Sept. 1 may be on either system and is indicated with each listing.
NEWLY ADDED TEST DATES:
MARCH 12, 2013 - Rochester, NY5:30 - 7:30 pm546 S Clinton AveShye Louis 585-758-1119 [email protected]
MARCH 19, 2013 - Burns, OR 9:00 - 11:00 am17 S Alder AveAngela Iturbide 541-573-6024 [email protected]
MARCH 22, 2013 - Des Moines, IA10:00 am - Noon1111 9th St, Room 200Paula Krueger 515-255-4000 [email protected]
APRIL 12, 2013 - Toronto, ON10:00 am - Noon543 Richmond St West, Ste 125Christina Umana 416-392-4558 [email protected] Preparatory Workshop on April 11 from 9am-4pm
APRIL 12, 2013 - Toronto, ON1:00 - 3:00 pm543 Richmond St West, Ste 125Christina Umana 416-392-4558
[email protected] Preparatory Workshop on April 11 from 9am-4pm
APRIL 18, 2013 - Atlanta, GA1:00 - 3:00 pm100 Edgewood Ave NEKimberly Heywood 404-527-5931 [email protected]
APRIL 19, 2013 - Phoenix, AZ9:00 - 11:00 am1366 E Thomas Rd, Ste 108Alfredo Gonzalez 602-241-6154 [email protected]
APRIL 25, 2013 - Traverse, MI10:00 am - Noon1022 East Front StMichelle Jannazzo 231-922-4802 [email protected]
MAY 3, 2013 - Vancouver, BC 10:00 am - Noon (Scantron Exam)#1000 East 59th AveWilliam Wong 604-713-5877 [email protected] & Referral Workshop January 18, February 15 & 22, March 8 and April 15, 2013 from 1-4pm
JUNE 2, 2013 - Portland, OR1:30 - 3:30 pm (Scantron Exam) at the AIRS Annual ConferenceHilton Portland & Executive Tower, 921 SW SixthAmanda Leibert 703-218-2477 x211 [email protected]
JUNE 4, 2013 - Portland, OR2:30 - 4:30 pm (Scantron Exam) at the AIRS Annual ConferenceHilton Portland & Executive Tower, 921 SW SixthAmanda Leibert 703-218-2477 x211 [email protected]
JUNE 13, 2013 - Lafayette, LA1:00 - 3:00 pm (Scantron Exam)110 Toledo DrRichard laPratt 504-895-5575 [email protected]
JULY 26, 2013 - Bloomington IL 8:00 - 10:00 am (Scantron Exam)1601 Jumer DrChristina Fulton 618-222-2561 x30 [email protected]$25 admin. fee, payable to Illinois AIRS. Training course at IL AIRS conference, July 25th. Contact Christina for info.
EMPLOYMENT POSTING Chief Execu+ve Officer, 211info
The Chief Execu,ve Officer leads 211info with an emphasis on organiza,onal values and strategic intent. The CEO manages the overall statewide organiza,on, including strategic and policy planning, government rela,ons, fiscal management, fundraising and resource development, rela,onship development/management with the Board of Directors and community, and communica,ons with partners and the public. The CEO reports to the Chair of the Board of Directors, is accountable to the Board of Directors, and serves as an ex-‐officio member of the Board of Directors. The CEO supervises the 211info Execu,ve Team.
211info’s CEO search is being conducted by WillameJe Valley Development Officers. To apply, please complete WVDO’s online applica,on at www.wvdo-‐or.hiringthing.com, and aJach a copy of your resume and cover leJer by February 15, 2013.
A L L I A N C E O F I N F O R M AT I O N & R E F E R R A L S Y S T E M S
9 January 2013
Want to be a presenter at the 2013 AIRS Conference in Portland, Oregon on June 2nd to 5th? We are especially encouraging new presenters to submit their proposals! Remember that you don’t need to do this on your own – you can also be part of a panel approaching the same subject from different angles (e.g. coaching versus evaluation tools) or different opinions (e.g. text versus talk). We are particularly looking for ideas and formats that will effectively involve workshop attendees and that brings forth the challenges faced in I&R today.
The program tracks include 2-1-1, Aging and Disability, Disaster, I&R Management, I&R Service Delivery, Serving the Military, Resource Database and Technology. However, we are interested in anything interesting, no matter where it fits! We are also emphasizing cross-over that exists among various tracks. Special attention will be given to sessions that can be represented in multiple tracks, including panelists from multiple tracks in one presentation.
If you have an idea that you think is interesting, chances are, others will too. If you are unsure, please email the most appropriate program track manager to share your thoughts.
2-1-1 Track: Laura Zink Marx at [email protected] and Disability Track: Sara Tribe at [email protected] Track: Trish Steiniger at [email protected]&R Management Track: Tim Sylvia at [email protected]&R Service Delivery Track: Francie Kranzberg at [email protected] the Military Track: Lucinda Lorei at [email protected] Database Track: Polly Fay at [email protected] Track: Matt Kinshella at [email protected] Everyone Track: Clive Jones at [email protected]
The list below was drawn from evaluation comments made by attendees at the last AIRS Conference and from this year’s program track managers but your proposal does not have to match this list! These are just a few possibilities to spark ideas:
Conference Presenters Needed. Submit Your Proposals!
Psychological first aidOperating a state I&R organizationHuman Computer InteractionClear writing and editing skillsWorking with HMISCollaborationsUser Interfaces and User ExperiencesGetting consensus on quality and consistency Serving diversityHow much to charge for contractsAnswering text inquiriesHelping with housingDesigning for clients and staffI&R marketing and brandingSocial mediaUser Centered DesignServing LGBT communityWhen to use external websites and which onesTaking I&R out of the officeHolding effective meetings
Fully integrated social technologyNegotiating contractsHR on a budgetRecent disaster experiencesAnatomies of successful programsProviding enhanced I&RBig data and analyticsMaking public web searches workStress managementWorking with ex-offendersFuture of I&RPartnering with commercial organizationsTechnology for behavior changeHelping when no resources are availableDemographics OutcomesTechnology and the mindPromoting your service on a budgetSupervisionResource databases during disasters
Working with VOADsGetting grantsMobile appsResource database auditsWhat new supervisors need to knowServing young peopleActive listeningTechnology beyond the deskMining your dataChanging your I&R softwareCommunity reporting that makes a differenceExpanding your resource databaseHiring new staffServing Hispanic communitiesCloud computingHandling mental health callsSystem Technology Integration (like APIs or common data standards)Online communities and empowering the userWorking with governmentMotivational interviewing
For more information and to apply visit www.airs.org/conference. The deadline is March 1, 2013.
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