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Here is an excerpt from the letter Denise received on our Section Management Program (SMP) status. Dear Section Chair: Congratulations! Your sec-tion has fulfilled the 03-04 requirements for providing your section's 03-04 busi-ness plan and has achieved Level II Section Planning in the Section Management Program (SMP). Attached is your 03-04 Section Planning mark of excellence. Use these on your section web-site and other materials to promote this achievement! Also, this is a reminder that your section may be eligible
for additional recognition for 03-04. To meet Level III Perform-ance, you first must have met Levels I and II. Then, by 09/01/04, submit a copy of the section business plan with results and a cover let-ter stating that your section has met at least 75% of its objectives. Congratulations again and thank you for the hard work and dedication of the sec-tion volunteers that have contributed to this success. If you have any questions, please feel free to contact me.
SMP Level II
Section Management Program
“Artistic creativity is a whirlpool of imagination that swirls in the depths of the mind.” - Robert Toth “When you get right down to the root of the meaning of the word suc-ceed, you find it simply means to follow through.” - F. W. Nichol
“Success is a science; if you have the conditions, you get the result.” - Oscar Wilde (1854-1900), Playwright “Life is change. Growth is optional. Choose wisely.” - Karen Kaiser Clark Educator
“Follow the grain in your own wood.” - Howard Thurman (1900-1981), Clergyman “Belief like any other moving body follows the path of least resistance.” -Samuel Butler (1835-1902), Artist
Quotable Quotes
ASQ LaCrosse/Winona Section News
January 2004
Quality Management Division Conference
2
AQC Returns to Canada 3
WFA Announcement 4
Odds and Ends 5
Rochester Area Quality Council News
5
Calendar 6
January Meeting 6
Board Members 7
Inside this issue:
Warm regards, Andrea Spiegelberg ASQ Community Care Adminstrator
The ASQ Quality Manage-ment Division (QMD) proudly announces the 16th Quality Management Con-ference. We have sur-rounded this great confer-ence with a vast array of courses, networking oppor-tunities, and events. During the week, you can select from a variety of courses with various lengths to meet your learning needs. For the first time, we will provide both preconference and post-conference courses. The keynote speakers, ses-sion presenters, and course instructors are experienced experts in their fields. They will provide you with many
learning opportunities in a variety of presentation for-mats. The Welcome Recep-tion in the exhibit area will stimulate networking and enable the attendees to ex-change ideas. Throughout the conference the network-ing focal point will be the Exhibit Area where a variety of quality-related organiza-tions will display, discuss, and demonstrate products and services to support your quality effort. The ASQ Certified Quality Manager, Certified Quality Engineer, Certified Quality Auditor, and Certified Qual-ity Improvement Associate
examinations will be held on Saturday morning, March 6. Preconference refresher courses will be available for candidates who want to fur-ther prepare for the exami-nations A special tour of the Mary Kay Cosmetics facility high-lights the many “Things To Do In Dallas” As a conference partner, the Health Care Division has developed courses and a track of outstanding ses-sions. For more information visit http://www.asq-qmd.org
Quality Management Division Conference
For more information visit http://www.asq-qmd.org/page/16/.
Page 2 ASQ LaCrosse/Winona Sec t i on News
This would be a good place to insert a short paragraph about your organization. It might include the purpose of the organization, its mission, founding date, and a brief history. You could also include a brief list of the types of products, services, or programs your or-ganization offers, the geographic area covered (for example, western U.S. or European markets), and a profile of the types of customers or members served.
It would also be useful to include a contact name for readers who want more information about the organization.
Section 1216
2003-2004 ASQ La Crosse / Winona Section Board Members
Chair Denise Wermager Pemstar Internet Liaison (507) 529-5875 (507) 292-7728 fax [email protected] Vice Chair/ Dan RandWinona State University Chair Elect, (507) 457-5655 Examining, [email protected] Treasurer Dan Gibbs Benchmark Electronics (507) 453-4876 (507) 453-4960 fax [email protected] Secretary Lynn Keller Benchmark Electronics (507) 453-4620 (507) 453-4960 fax [email protected] Arrangements Greg Sutton Trane Company (608) 787-4654 (608) 787-3024 fax [email protected] Auditing Peggy Duellman Placement Jack Gerson Benchmark Electronics (507) 453-4897 (507) 453-4960 fax [email protected] Newsletter, Aimee Siegler Benchmark Electronics Nominating, (507) 453-4543 (507) 453-4960 fax Programs, [email protected] Past Chair [email protected]
Membership Scott Braaten Trane Company (608) 787-2835 (608) 787-3024 fax [email protected] Publicity open Certification Kim Linton Trane Company (608) 787-3808 (608) 787-3562 fax [email protected] Re-certification Donna Kinley MPC (262) 275-5791 X2294 (292) 275-8010 fax [email protected] Scholarship, Christopher Parker Benchmark Electronics (507) 453-4729 (507) 453-4960 fax [email protected] Student Liason Chris Malone Winona State University (507) 457-2795 (507) 457-5376 fax [email protected] Education Curt Everson Trane Company (608) 787-3354 (608) 787-3024 fax
Page 7
PO Box 126 Winona, MN 55987
We’re on the Web! www.asq1216.homestead.com
ASQ Section 1216
brewing history in our old brew house and Mariner's Re-turn Bier Stube. Your next stop will be the original home of Gottlieb and Johanna Heile-man which was built in 1870. Lastly, you'll visit our can ware-house which is capable of holding 40 million empty cans. “ Please meet at the tour center at 1111 S. 3rd Street in La Crosse at 5:30pm. The tour will start no later than 5:45pm.The meal will include chicken/ham, mashed potatoes, corn, green beans, and dessert. The tour will include a sample of Arizona Iced Tea, while other city Brewer beverages will be available for purchase during dinner. If you plan to attend the meet-
Our January Membership meeting will be a tour of the City Brewery in La Crosse, home of the world’s largest six pack. Here is a tour description from the City Brewery website. “Touring the City Brewery, we'll acquaint you with our precision operation, modern technology and skillful crafts-manship which assure the uni-formity of the brewing process and a consistent, high quality product. After a 13-minute film, your host will escort you to our brew house, one of the most modern and efficient brew houses in the United States. You will then experience some
ing, please RSVP by Monday, January 12th to Greg Sutton, or visit http://www.evite.com/[email protected]/January. The cost is $8 for students and $15 for members and guests.
January Membership Meeting
The brewery was estab-lished in 1858.
Sun Mon Tue Wed Thu Fri Sat
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19
20 Meeting
21 22 23 24
25 26 27 28 29 30 31
January 2004
Page 6 ASQ LaCrosse/Winona Sec t i on
Schedule of Events
• January 13th—RAQC Meeting
• January 20th—Section 1216 Membership Meeting
• January 26-28, 2004—ASQ Quality Institue for Healthcare
• February 4-5—2004 WFA/Baldridge Criteria for Performance Excellence Seminar
• February 11—February meet-ing—tentative date
• February 18-19—WFA Excel-lence at Work Annual Conference
• March 4-5—ASQ—Quality Management Division Confernec
• May 24-26—AQC
Page 3 ASQ LaCrosse/Winona Sec t i on
AQC Returns to Canada
58th Annual Quality Congress
Get out your compass and proceed due north because the American Society for Quality's 58th Annual Quality Congress heads to To-ronto for its first return to Canada in 15 years. From now until the congress, the official conference Web site will be your primary news center for “anything AQC.” Con-tinuous updates about this year's program—such as session and course descriptions, keynote speakers, events, special feature updates, and much more - will give you plenty of reasons to make the trip. ASQ redesigned the official AQC Web site to help you search eas-ily for topics that are relevant to you and your organization's specific challenges and goals. ASQ prides it-self on offering an out-standing educational program at every con-gress, so this year we've updated our online search capabili-ties to allow you to preview sessions by
date, track, or speaker. Nearly 100 sessions are featured including topic categories such as auditing, break-through improvement, leadership, standards (including ISO 9000 revisions), and Six Sigma, to name a few. The site will also help you find current infor-mation on many other outstanding 58th AQC features such as spe-cific industry tracks (auditing, manage-ment, international), certification exams, pre- and post-conference courses, exhibitor links, net-working opportunities, conference tours, things to do in and around Toronto, and much more, in the months leading up to May. Plan now to learn, ex-change, and share chal-lenges, goals, and ex-traordinary business practices with quality professionals from more than 50 countries who have experienced and advanced individ-ual and organizational
performance excel-lence worldwide. It’s not too early to mark your calendar for May 24-26, 2004! As a reminder to U.S. citizens, for ease in en-tering and departing Canada entry and de-parture, a current pass-port is strongly recom-mended. A certified birth certificate accom-panied by a picture ID will also meet Cana-dian entry and depar-ture requirements. For more information on the conference, visit http://aqc.asq.org/index.html.
Learning Opportunities for High Performance Workplaces Wisconsin Forward Award of-fers numerous tools and train-ing to help your organization ex-plore the benefits of using the Baldrige Criteria for Performance Excellence as a tool for improving performance to drive organiza-tional success. Modeled after the Baldrige National Quality Pro-gram, WFA promotes and recog-nizes the adoption of high per-formance management principles and practices throughout Wiscon-sin through a focus on three inter-related activities: education, as-sessment tools, and trainings – including on-site, customized seminars; an annual assessment and recognition program for Wis-consin-based organizations or sub-units of organizations; online as-sessment tools; and individual professional growth opportunities. Check our website at www.forwardaward.org for other op-portunities with Wisconsin For-ward Award. 2004 WFA/Baldrige Criteria for Performance Excellence Semi-nar February 4-5, 2004 (Location TBA) The Wisconsin Forward Award/Baldrige process can help your organization FOCUS on a com-mon set of goals, ACCELER-ATE meaningful changes, and IMPROVE organization effec-tiveness. What makes WFA/Baldrige differ-ent? As a framework for organiza-tional excellence, WFA and Baldrige use validated criteria that have been shown to produce re-sults. World-class organizations have successfully used the seven categories that form an organiza-tion system to facilitate improve-ment, alignment and integration of overall organization effectives and capabilities. This two-day seminar with national expert and author Mark Blazey, PhD, will offer a targeted opportunity for both new
WFA/Baldrige process to develop a deeper understanding of the Cri-teria and their application. Many past and current WFA applicants and Examiners have found value in attending Dr. Blazey’s seminar more than once. Visit www.forwardaward.org for more in-formation and registration form as they become available.
Save the Date for WFA’s Excel-lence at Work Annual Confer-ence! Milwaukee – February 18-19, 2004 WFA will present its annual con-ference at Alverno College’s Teaching, Learning and Technol-ogy Center in Milwaukee. A major sponsor of the upcoming confer-ence, Alverno is one of six col-leges in the country rewarded with a “genius” grant by the John D. and Catherine T. MacArthur Foundation for its innovative ap-proach to liberal arts education.
Plans include: § Lt. Governor Barbara Lawton
slated as our distinguished key-note on February 19
§ National Baldrige Quality pro-gram pre-conference workshop, Introduction to Baldrige/WFA on February 18
§ Workshops by WFA and Baldrige award recipients and other “experts of excellence”
§ Opportunities for beginning and experienced students and practitioners of performance excellence and WFA/Baldrige
§ Additional focus on excellence in education with Rich DeLorenzo, Superintendent of Chugach School District, a 2002 Baldrige winner
§ Recognition of WFA’s 2003 award recipients
§ Exhibits and book sales, includ-ing publications by our present-ers and other Baldrige and per-formance excellence experts
§ Excellent networking opportu-nities
Visit www.forwardaward.org for
materials as they become available. Speakers Bureau WFA offers onsite seminars and workshops tailored to your organ-izational needs and leaders’ sched-ules. Wisconsin Forward Award, Baldrige award recipients and other proven experts can assist your organization with all facets of organizational assessment and improvement. They can create a single presentation or series of trainings for your workplace or for like-minded professionals in your sector or geographic area. Call 608-663-5300 to find our what our speakers bureau can do for you! WFA/Baldrige Online! In cooperation with the National Council for Performance Excel-lence, WFA is pleased to offer Wisconsin organizations e-survey self-assessment options. The Ex-press Baldrige-based online survey can be taken confidentially by a cross section of your employees, Board, or key stakeholders (paper version also available) at any PC for their convenience. They are a cost-effective way to survey your workforce and to build employee momentum and understanding for organizational change. The results are tabulated, scored, and analyzed into a comprehensive feedback report that contains per-formance indicators and analysis. The report contains easy-to-read Pareto charts and bar graphs and written comments and suggestions from your respondents. Survey results provide baseline measure-ments for benchmarking your or-ganization against world-class standards. In addition, WFA of-fers a post-survey meeting to re-view the report’s findings. Call 608-663-5300 to request sample surveys and pricing information.
WFA Announcement
Wisconsin Forward Award, Inc.
2909 Landmark Place, Suite 110
Madison, WI 53713 Tel. 608-663-5300 Fax 608-663-5302
www.forwardaward.org
Visit www.forwardaward.org for
more information.
Page 4 ASQ LaCrosse/Winona Sec t i on News
Odds and Ends...
Where do I send...
Need to get re-certified but don’t know where to send your journal? The re-certification chair is Donna Kinley. Please send your journals to: Attn: Donna Kinley MPC 63095 Vineyard Prairie du Chien WI 53821. Do you want to upgrade your membership from Member to Senior or from Senior to Fel-low? Not sure if you qualify? Contact the Examining Chair, Dan Ran, at (507) 457-5655 or [email protected]. Have an idea for an article for the newsletter or a place to hold a meeting, contact Aimee Siegler, Newsletter Editor/Programs, at 507-453-4543, or e-mail [email protected]. (As I will be on maternity leave
through the end of the year, please e-mail me if you would like a response before the first of the year.) Does your company have a job opening to post, contact Jack Gerson at 507) 453-4897, or e-mail [email protected]. Specific job listings may be posted on the website or in the newsletter, but general requests for resumes with no actual jobs referenced will not be consid-ered. Interested in training opportu-nities in our area, or know of an opportunity that should be shared? Contact Curt Everson at (608) 787-3354 or [email protected]. While your section is not currently offering any classes, if there is enough demand for a particular course, we can arrange one. Let us
know so we know you are in-terested. Finally, if you have signed up for a certification exam, but have questions about the de-tails for taking the test, Kim Linton is the person to call. He can be reached at (608) 787-3808, or [email protected]. If you still have a question, and none of the topics listed above help, contact any board mem-ber, and we will either answer your questions or refer you to someone who can help.
Page 5 ASQ LaCrosse/Winona Sec t i on News
Rochester Area Quality Council News
Happy New Year! We have an excellent way for you to start 2004. Please join us for our January program, the Rochester Public School's Journey Toward Perform-ance Excellence. A panel of school district employees comprised of Jerry Williams, Lesley Schellenberg, Pamela Haack, Michon Rogers and Brenda Wichmann will share their quality journey which began in 1996. From the Board Room to the classroom they are using Baldrige principles to guide them as they deal with in-creasing accountability and decreasing resources. They will share how they use the
Baldrige criteria as a frame-work for creating an aligned educational system which exceeds the expectations of students and stakeholders; identify measures of current levels of achievement and effectiveness; establish and embed an improvement process based on the PDSA cycle; monitor results; make adjustments; and communi-cate those results to their stakeholders. The program will be held at the University Center Roch-ester, Coffman Building Room CF206-208 from 7:30 to 9:00 a.m. Breakfast is in-cluded for the member fee
of $10 and non-member fee of $20. Please register online at www.raqc.com, by email to [email protected]. or by phone 507-285-7560. See you on the 13th! Connie Kurth Marketing & Administrative Assistant Rochester Area Quality Council
