Librarians in the Trenches: Veterans, Librarians and My

HealtheVetJanet M. Schneider

Chief, Library ServiceJames A. Haley Veterans Hospital

Tampa, FL

Longman, Phillip

The Best Care Anywhere: Why VA Health Care is Better Than Yours.

Polipoint Press, 2007

VA’s Computerized Patient Record System (CPRS)

VA’s Computerized Patient Record System

In order to make good health-care decisions and enhance safe care, veterans and families need to be knowledgeable and informed.

Veterans are educated in self-care, receive information on their diagnosis and treatment plan, and understand any variation from recommended clinical guidelines.

Veterans have access to their electronic medical record, and may contribute to documentation in their records.

Veterans are provided decision support to understand treatment choices, including appropriate library/media resources, computer services and other technology.

Health literacy and cultural competency are considered in all education and communications to assure that learning occurs.

PATIENT-CENTERED CARE PRINCIPLE #5:  Empower Veterans through Information and Education

Pilot Program begun in 2001 in Tampa and Bay Pines VA Medical Centers, Florida

Implementation team membership:• Physicians• IT staff• Health information management (HIMS) specialists• National program managers• Librarians

My HealtheVet Pilot Program

More driven to find information More active in discussing health options Family often more proactive than patients Go to computer before print Information/Digital literacy issues

Veterans’ Characteristics

My HealtheVet

In-Person Authentication (IPA)

My HealtheVet Secure Messaging (SM)My HealtheVet Secure Messaging (SM)

Library’s e-Resource Intranet Page

Delicious Bookmarks

Visibility Professional

recognition Changing customer

expectations IT issues

Challenges ForLibrarians: